Ordered from this location on the app for my daughter. Arrived at the drive thru at 9:02. Watched as the 3 out of the 4 cars in front of me pulled off without ordering. Finally got to the speaker at 9:16 and was told, "wait a moment." At 9:20 I simply said, "hello?" Which was met with a rude, "wait a moment." I said politely, "I've been waiting 20 minutes." The employee's response, "we are having an issue in the drive thru, you can come in." My response, "Why wasn't this communicated from the start?" I park and walk in clearly frustrated to be met by a rude employee who told me I was being rude and that I could leave. I called the 1800 number and will be calling again tomorrow to complain to management. I rarely complain, but someone needs to manage this location and teach their employees customer service. This location is always slow, but normally the people are friendly enough, but after today I will never go back. read more

Stopped to try a McRib. What a mistake! First mention is the very rude young lady at the counter. My drink order was incorrect and what did I get when I pointed this out to her.... a lecture about how it was my fault. But I was informed they did not have the drink I ordered! This young woman treated everyone with the same level on nastiness. But the real issue is McDonalds! How a company can succeed and yet most of the locations are 1 or 2 stars. Nothing the serve is even mediocre! The fries which many rave about are sub-par frozen fries, nothing like the original handcut fries served in the 1960s. I for one will make every effort to avoid McDonalds from now on! Even as a toilet stop. For the price there are much better alternatives. read more

Everything needs improvement if I can give it zero stars I would. Stood there for 10 minutes while I watched the young employees goof off and not even acknowledge. I finally left empty-handed. SMH read more

Woof. The drive thru is so slow! It's honestly like they take one person's order, they make their food, they pay, they get their food, they drive away... and then they take the order of the next car. I waited over 45 minutes for a happy meal. I used the kiosk inside and paid so I just had to wait. read more

Very busy during lunchtime. The drive thru line was nearly on the street. I couldn't turn in off Miles to I went to the Richmond Road entrance and there were parking spots. Eat in wasn't busy. We ordered at the kiosk, took a number tent, and after a few minutes our order came out. The three of us ordered double cheeseburgers and fries. They were all fresh, hot and yummy. The staff was nice. The tables were clean. The bathrooms were clean. We exited out on Richmond Road. We had an enjoyable lunch. read more

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Stopped at this location for a breakfast meal around 10am. I stated that I wanted strawberry jelly twice because the young lady working the counter did not hear me the first time. I got my meal in about 2 mins. When I got to my vehicle to eat said meal I find out that I have grape jelly (yuck). I respond back inside and the young lady who waited on me walked past me twice as I stood at the counter. I told her you gave me grape jelly and I asked for strawberry . "I didn't hear you say strawberry, we aint got none". I said okay let me go get the rest of the meal then. She says," for what? you can't get a refund for food"! as she pointed to the NO REFUND sign posted.I then said let me ask you something then, she walked away as I began to ask my question, retreating to the coffee making area. I said excuse me 3 times as she looked into my face. Why would you sell me a meal if you know you're out of strawberry jelly? She paused saying nothing. After that pause she looked me in the face and said,"is there anything you want"? I then searched for the complaint number which I found posted and took a pic of it. As I was doing so I asked the young lady with the braids and red color in her hair, the one I have been dealing with, if I could get her name to add to my complaint. She said no and walked away but not before I took a pic of her. I will post her pic soon if I dont hear back from the owners soon. Its been a week and I haven't heard anything back from them. Maybe they aren't active on customer service or the female I dealt with has complaints backed up. Im not trying to get anyone fired and dont think a verbal warning will do her any good. Trying to plan my next move. read more

Very rude and unsanitary employees......... Super lazy and didn't make any of my food items correct.............. read more

McDonald's - Nasty ass nuggets - Fast Food Near Me - Bedford Heights, Ohio

Place an online order and payed for it, finally got to the window and they canceled my order

Stopped by McDonald's to get some hot chocolate to soothe my aching throat. I ordered a salad too because I was hungry. My food was ready quickly and the service was very friendly. The counter that you order from at this location is oddly small. Maybe that's part of the new smaller footprint that McDonald's is trying to establish. There were not many tables to sit at. The line for the drive thru was backed up through the parking lot, onto the street, and around the corner. Wow! read more

McDonald's - Large hot chocolate - Fast Food Near Me - Bedford Heights, Ohio

Can't have sweet tea or a McDouble when I ask for it apparently. This location's really gone downhill in the last few years and the only saving grace it has is it's location. read more

McDonald's - McDouble - Fast Food Near Me - Bedford Heights, Ohio

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Always closed, even when I tried DoorDash it wasn't available. Don't waste your time.

Went an hour and a half before they were closed, no one answered the drive through but there were obviously people working. Don't go here unless it's the middle of the day. read more

Just left McDonalds and just want to say your staff is amazing. From the person who took my order, to the cashier, to the person who handed me my food, to the quality, taste, and temperature of my order..... Awesome job!! Thank you read more

Drive bye this McDonald's Wow this place is probably the worst excuse for a McDonald's ever !! Happens Not once not twice this is every time there is a issue but here is the final straw to give them this Horrible review . I went tonight the whole crew was dancing in the store like a real circus . I should have pulled out thinking they might get serious I decided just to get a cheeseburger and they forgot the burger !!! Talk about careless Forgot the Meat really No meat Nice go This McDonald's should close the doors Voted # 1 worst McDonald's ever !!!! read more

This McDonald's is convenient for my son and me to meet occasionally for a quick breakfast before starting our work days. Like most newer McD's they have a scaled down inside seating area as it's primarily geared to the drive-up customers. But the digital menu option as well as waiting in line goes fast and the help is friendly. read more

SOOOOO I am a manager at VCF and decided to buy my coworkers lunch today and my slip shows: 1 large sweet tea 1 large Sprite 3 bbq sauce 1 box deal 1 4 piece 2 mcchickens 2 cheeseburgers 2 large fries I got NO sauces, cold fries, and no cheese on cheeseburgers. SOOOOO, OF COURSE I call and I get bring your food back. First off, I should not have to bring my 25 dollar food back, you should have did this right the first time. My ticket was 1337 227pm 11.17.18 for your reference. Im not sure what type of customer service you have but not what I would tolerate from my employees whatsoever. I will keep it going up as I can see with past reviews shame on your customer service. Christina read more

Worst McDonald's I ever had if I could give zero stars I would went there for breakfast and everything taste old like it was from yesterday I had throw my whole order away just keep driving pass this McDonald's because it not worth your time or money seriously never again read more

Worst customer service experience. I ordered kids meal. When I got home all the box had was nuggets and fries! Juice and toy was missing so I called the store. Girl who picked up was very rude. She never apologized for messed up order. She told me they were out of toys and juice is never put it in box it comes separate. Before I could say anything she told me she couldn't do anything and just hung up on me. My child was disappointed with no toy . Had they told me before o placed the orders that they didn't have any toys at that location I would have placed my order elsewhere. I'm definitely not going back to this store and after this experience I might not even go to McDonald's anymore. Really bad customer service. read more

Waited in a line that went by veryyyy slow, because of very average service. Got my McFlurry for a treat..... with no M&Ms. The workers were not pleasant and just wanted you through the line which is great except no one was getting through the line. Not happy with my 15 minutes drive through experience. read more

McDonald's - M&Ms are nonexistent lol - Fast Food Near Me - Bedford Heights, Ohio

Time for head office to get involved. Service here is horrible. Slowwww Service. Long wait in the drive thru and it wasn't even busy. Had to pull over and wait another 5 minutes at least for a Big Mac and egg McMuffin. Then the order was wrong on both occasions that I visited. Staff are far from polite. Unapologetic for making us wait and then messing up the order that we had to drive back for.Not even a coupon or money back. Do not waste your time going to this location. Sub par to say the least. I will not return to this location. read more

Its unf*cking believable how stupid the people who work here are. I wouldn't mind that much if it was slow service but the problem with this location is they mess up my drive through order about 80% of the time. Me and a friend ordered 2 20 piece nuggets with ranch and two mcdoubles with a large fry. We drove all the way back to my house to find that they gave us two 10 pieces instead of what we ordered and what they charged us for. We also didn't get any sauce with it. So we drove all the way back and they gave us a hard time about it even when we showed the receipt. They said they didn't remember us. So they finally realize they were in the wrong and they give us the extra nuggets that we paid for. So now we are leaving the parking lot and we find there is still no sauce in the bag. Oh well we said, not even worth it. Other times have been smaller things that i was able to catch by looking through the bag at the window. But still, small simple orders shouldn't have any mistakes at 9:00pm when they aren't busy. Will I ever go back? Yeah, its just too convenient for me not to. But I just want you all to know check and double check then recheck your order AT THE WINDOW or they might forget who you are. read more

horrible. workers are disrespectful and half the time they don't have their coffee machines up and running.

Great service even before closing. Especially bright, young lady with braces who is always polite and efficient. Good work!

Cashiers have attitudes and I'm pretty sure they like to "fix" prices. I went here every morning, always smiled and said thank you. One girl decided to have an attitude and ever since then it seems my prices go up and they all have attitudes. Very unprofessional and the "managers" dont care about how the customers are treated. read more

Went in for 2 iced coffees and an egg Mcmuffin. NEVER in my life did I think it would take me over 30 minutes to first place my order with one of the most incompetent cashiers I have ever seen in my 16 years of being in the service industry myself. I had to say 3 times to her alone what type of coffee I wanted, along with another 3 times to tell her I wanted it with ice. She then handed me the smallest hot coffee I have ever seen. She then, with an attitude the ENTIRE time, got a manager to come and help her. She then made me a coffee after I had to tell her twice as well what I wanted. She hands me two of the smallest ice coffees I have ever seen. I asked the cashier with an attitude if it was actually a medium because I am in shock as to how small it is. She grabs it out of my hand and holds the cup up while pointing to a small M on the side of it. I tasted both of the shit coffees they gave me. One tasted like chocolate milk and the other one tasted like straight espresso. What I ordered was two iced French Vanilla lattes, add mocha and add an extra turbo shot. I literally order this from a couple different McDonald's and know it's something they make. So. I then ask the bitch cashier to see a manager because at this point I'm just furious. She informs me the lady that made my coffees was my manager but her gm was also there. So I asked to speak to him. She stands there just yelling his name. I literally laughed to myself. The gm comes out from the back. He happens to be the man who I heard at the counter a few minutes before then telling the staff and pretty much anybody in there how he had to deal with another store being robbed of 487 dollars. Like. I'm an assistant gm. I have been a gm. You do NOT come in and act like that as a gm. I ask him if he can remake my coffee because they are not correct and taste like shit. I tell him what I want and he basically was telling me in a nut shell what I order at least 3 times a week, isn't possible. He luckily made me the coffees I asked for. And again with more attitude hands me my tiny ass little coffee. Then as I try to say thank you, he just pretends I'm not standing there and keeps commanding his lazy incompetent staff on where trash cans should be. Like come the fuck on Robert M. I think you paying attention to customer service, food times and what you're actual job entails rather than standing there bitching like a high school child. Literally no sooner did I turn around, another lady had come inside complaining about how she had been waiting 20 minutes for a caramel frappe. Somebody higher up needs to handle this store and teach their employees to have manners as well as know what they are supposed to be doing. It's common sense on how you treat people in restaurants, fast food or not. I will literally NEVER step foot into that place again and by the end of the day will be calling district managers and whoever else I can. I would recommend waiting at Dunkin Doughnuts where it would at least have been well worth the wait. Not feeling like I'm an inconvenience to somebody who is paid to do their job correctly and serve the customers who want what they paid for. Go back to school kids. read more

McDonald's - Here is my "medium" iced coffee lol. - Fast Food Near Me - Bedford Heights, Ohio

On the few occasions we've visited this location and ordered milkshakes, the machine was "out of order". At least this location has one thing over the Solon location: A friggin DRIVE-THRU!! read more