Worst Wendy's over ever been to. Asked for a meal and the lady in the drive thru tried to argue saying that's just the sandwich. Obviously she doesn't know English because the word meal isn't just a sandwich. Then called me a bitch while in the drive-thru because she doesn't know how to take an order! read more

Saturday, January 17, 2026 About 3:20 pm Stopped to get something to drink. Went through the driveway full of potholes and ditches that have been there and are progressively getting worse. I asked to speak to the manager. I started to tell her about the potholes. She cut me off stating that there's nothing that she can do about no potholes. I said well okay? Who should I talk to? She mentioned that there were offices in Texas so I said, can you give me the name of someone to contact? No I don't know anything about those people in Texas. Well who owns this Wendy's? It's a franchise and l don't know who owns it. I just work here. I said you don't know who your boss is? Ma'am I can't do nothing about no potholes and then she closed the window in my face. I proceeded to come home and realized I did not get her name. So I called up there / said that I was the lady who was there talking about the potholes and I just simply needed her name. I could hear her screaming in the background, what does she want. A young man took the phone. He also claimed to be a manager so I asked him the same thing and he said there's nothing that they can do about the potholes. I said OK tell me who I can talk to and he gave the same response that this is a franchise and we don't have nothing to do with potholes. OK so what is your name? I'm not giving you my name because of some potholes. I said what is the female manager's name? I'm not allowed to give you that. So essentially you're saying that there is absolutely nothing that anyone can do to address the sidewalk issue? He hung up on me. Both of them were rude, dismissive and disrespectful. Customer should never be treated this way or talk to that way. Sad story.! read more

girl whoever made this i love you fr i asked for extra brownie batter and she loaded it up. period read more

Wendy's - i asked for extra brownie batter and she put hella and drizzled it on the top. whoever made ts i love u fr - Fast Food Near Me - Oakwood Village, Ohio

if I was able to give this a 0 I would the lady taking the orders was rushing us and wouldn't take her time my husband wanted the number 4 and she rang us up for 3 kids meals.... people need to start taking there time and really listen when someone is ordering. I walked in and the one girl said why is she looking at me like that? um well let's see there is 3 of you wearing a head set and neither one decide to make sure the order was correct.. the food wasnt all that great fries tasted like crap. if I wanted this kind of service I would of went to McDonald's where I know the food would of been right. Husband got half way threw his sandwich and there wasnt even chicken on his sandwich lol and they want 15 a hour read more

2-27-2025 12:25pm who ever is working there should be fired. I had to repeat my order 5 times and they still couldn't get it right. I gave up and left go to Solon or Macidonia but stay away from this place. Also be careful pulling into the parking lot, pot holes are massive and could easily take out your oil pan or blow a tire place is a joke just stay away. read more

This is the Wendy's in Oakwood Village, Ohio. The management there is rude and horrible. She needs to be made never to be taken off the windy permanently. She never says thank you or please. She gave me my Large Frosty 3/4 full, no receipt and kept my penny change. I kno I won't go broke, but it's mine. But I do want the product.. I do want great customer service and I had promised myself I would not go there again after the last time. Your choice now!!! read more

Wendy's - a cup of coffee on the dashboard of a car - Fast Food Near Me - Oakwood Village, Ohio

Honestly this establishment is terrible. The workers are rude, I'm constantly having o get a refund because they either close early without shutting down their online ordering or they send out food I didn't order because they don't want to make what I did order. If you go in the evening the girls working the drive thru have attitudes as if it's our fault they don't like their place of work and honestly the only time I have a pleasant conversation with a worker is when I have to call customer service to get my refund. read more

Staff are very rude they didn't tell me our total and yelled at my grandma to pull around I don't know how this establishment is still up and how they hired these people. The food is okay edible but sometimes burnt. But the overall experience at this place is terrible. read more

Always friendly (even on Easter) and food order always correct and served hot. That's really all you need-

Rarely has a new restaurant generated so much excitement, and today I found out that this brand new Wendy's lives up to the hype. From the beautiful architecture and the outdoor seating which makes one dream of spring and summer nights enjoying a special evening dining al fresco, to the friendly and efficient employees, the spotless dining room, and fries served so hot they burn the mouth and warm the soul, this new dining option in Solon is sure to become a favorite. Today I opted for a Baconator, which is really the grande dame of quick service hamburgers. With each juicy bite I could taste the love and care the the staff put into this monument to gastronomy. You will note that burger patties are square here- certainly symbolic of the fact that Wendy's doesn't cut corners. The fries, served piping hot, were perfectly salted. These heavenly sticks were so delicious I thought maybe I had been transported to Idaho. The soda I enjoyed was perfectly carbonated and had just the right amount of flavor. It was beyond refreshing. Overall, we were delighted with our experience. Any restaurant that wants to claim the best burger in Solon will have to go head to head with Wendy's to try to take that title. While the new Wendy's may be just a stone's throw from Burger King, Wendy is the new monarch in Solon. read more

Wendy's - the front of the restaurant at night - Fast Food Near Me - Oakwood Village, Ohio

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Honestly giving a one star because it's the lowest I can rate. Normally I love Wendy's, but this one has SUPER rude staff. If you want to be treated like trash this is the place. I'd just go to McDonald's if I were you, it's across the street. Save yourself the trouble. read more

Manager was EXTREMELY rude upon ordering today, had to repeat my order 4 different times and then got the general manager who was rude continue to charge incorrectly on the order and was very unprofessional. Poorly ran operation at this location. read more

This is a Wendy's. there food is okay but it is quick. If you are high, drunk, or a combination of starving and bored, then drive over to a Wendys. read more

Went to Wendy's in woodmere took 1hour to get to the window, it took 5 mins here and we are so happy

Best Wendy's I have been to as far as service I only go a few times a year at lunch during the week But fast , nice and consistent read more

A few weeks ago, I came across an article online promoting Wendy's new and improved french fries. I reflected back on 20+ years of reluctantly choosing their wet, soggy, greasy, medium-rare version of the American staple side order to accompany my burgers and nuggets. "Finally," I thought. "Bravo, Wendy's! Bravo!" The reprise version of these fries features sea salt seasoning with some skins left intact on the sides. Branded as "Natural-Cut", this hip, trendy new approach was designed to appeal to the sophisticated palate of the average "Foodie." The result: A wet, soggy, greasy, medium-rare version of the American staple side order smothered in sea salt. Boo, Wendy's. Boo. read more

My husband and I stopped for lunch today. The restaurant was clean in appearance and very busy as it was 1pm. The food was of good quality. The staff was somewhat friendly, especially one of the gentlemen who did not wait on us, but we could see that he thoroughly liked his position. The lady who waited on us was rather abrupt, and I asked her several times if my order was the one sitting on the counter, but she totally ignored me. The restrooms were "filthy", the toilets needed repair, and the floor could use a good cleaning. The discard bins in the restaurant were filled to the brim with napkins, and other items spilling onto the floor. read more

I pulled in hangry and left hangrier. There was one person in the store. Why are you even open. I called and they hung up on me. I called a second time and spoke to the rep who again hung up on me. I'm not happy. read more

Love this place. They our fast and you get your food hot. Staff is friendly. Keep up the good work!!

Being better than the Twinsburg location doesn't earn you a 4 star review, nor does being a Wendy's. This place had it together when I rolled through yesterday. Fine product, efficient service, and fast. What else are you looking for in a Wendy. Wendy, she left me alone. Approved. read more

Nice employees but very slow moving. 8 workers and yet it took 30 minutes for food with one person in front of me in my line. Food was cold. Place was dirty with lots of random puddles on the floor. Ceiling was dry so I'm not sure where water was coming from. read more

Always closed before 11 , its honestly hit or kiss you never know if its going to be closed or not, foods always terrible as well , stay clear of this one and the south gate one. You can try Macedonia but they close a little after 10... read more

Perfectly acceptable food fast. I had a chicken salad that met expectations. A medium drink is monstrous, beware.

Alway slow moving. No fast service at all. Same team member nicer then others. Sometimes they may get my order right. DT speaker is not the best. read more

This one says drive thru open late but for some reason is always closed around 11-12, also the food sucks. Last time i got a wrap from there and i couldnt even eat it i threw it in the trash, this wendys is the worst read more

Slow is the name of the game here. Often times you will pull up to the drive thru and have to wait 5 minutes for someone to come on the speaker to take your order. They do seem to get the orders correct most of the time but it's one of the slowest drive thru windows I have ever witnessed. Needs better management to help drive consistent performance read more

Went inside around 6:00 pm. NOBODY inside restaurant (perhaps because they forgot to turn on the big 'WENDY'S" sign?). Stood at counter and nobody came to wait on me. Left restaurant and went through drive thru. Food was typical Wendy's. When ordering, I asked for a fish sandwich and they actually advised me that it would take 5 minutes. Changed my order and thanked them for the "heads up". Counter service was non-existent, but the drive thru was quick. read more

Sunday night 530. I realize not the A team working that shift. But I was still expecting more. Restrooms dirty for hours obviously, should have tipped me off. Trainee at register was trying hard. Our order wrong (even though she got it right on ticket). Same with the people ahead of us. Ordered baconator Frye's. Surprised the salt on these didn't cause us a stroke on the spot. No bacon on bacon cheeseburger. Kind of basic huh. read more