Title: Newly Renovated McDonalds with Great Customer Service, but Dirty interior Customer Service - 5 out of 5 Wait time: 5 out of 5 Cleanliness - 2 out of 5 Atmosphere - 4 out of 5 Food order accuracy - 5 out of 5 I recently visited this newly renovated McDonald's with my son, and we decided to dine-in since we had some time to kill. The interior looked amazing, with nice decor displayed on the walls and a layout that was different from any other McDonald's I've ever been to. Although customer service is still available, I could tell from their new layout that the restaurant is leaning more towards contactless service, which I'm personally all for it. The customer service was extremely good. I was greeted by staff as soon as I entered, and my food was brought out to me in a timely manner. The order accuracy was great, nothing was missing, including the extra condiments we ordered to have with our breakfast. The only downside was that the interior was dirty. Although we were there for breakfast, it was apparent that the trash was from the night before because there were french fries throughout the dining room, as well as straw wrappers, and ketchup packets. The tables were also sticky from soda residue. With a score of 21 out of 25, I give this restaurant a B. read more

McDonald's - Food came out nice and hot, & they score 100% on food accuracy. Customer service was great - Fast Food Near Me - Bel Air, Maryland

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We had to order at kiosk and noone brought our food over to the table. We waited 15 minutes until we got up to find the food. This place sucks! Never again. read more

Drive thru sucks uhh insides cool And hi Ryan trayhan 85 characters right here ggfgrdhfcj hgcjtdutckgcugvutv read more

Whatever you do, don't use the app. I've been waiting for my order for 50 minutes and because I yelled at them after being ignored, they're making me wait longer. They're rude and incompetent. read more

I got in Line for breakfast at 10:25 nobody in line waited to place my order , Staff really ignored me waited for it to be 10:30 to say anything then just said we're currently only serving lunch ridiculous read more

If I could leave a review with negative stars I would. After watching the food that I ordered being passed around in the car in front of me, I let the person working at the drive through window know that I was uncomfortable when he tried to give me the food the first time. He stated that he would remake the food. Then he returned immediately with the same food in a different bag and an explanation that made no sense. I was very hungry. The food was cold and disgusting. I know that it is McDonalds but it is unfortunate that the people who work there have no regard for the customers. I will not be back. McDonald's, Red Pump Road, Forrest Hill, Maryland read more

If you want to wait in the drive-through for the wrong order, cold food that tastes absolutely guteral, then this is the place for you. If not, avoid this place like the plague. read more

Customer service is deplorable. I don't expect much because it is McDonald's after all. But these ladies are so rude all the time.

On 11/6/24 went through drive-thru and Angie at Red Pump McDonalds was very rude to me. Immediately spoke with Manager who was there (Jallal) and he apologized and said he'd speak with Angie and it would never happen again. Returned three days later, 11/9/24, and Angie was rude to me again. Obviously either what he said didn't work, or she just doesn't care and is rude to not only me but others. I filed a complaint with McDonalds, but they don't care either. Avoid that McDonalds if possible, plus the outside drive-thru is always dirty with food and trash all over the place. Also, they have two lanes, and most of the time the right lane speaker doesn't work, so you have to yell into the speaker while others in the left lane are passing you by and you have to wait a very long time to place an order. read more

The manager on duty (5/13at 2:00am) called my friend a bitch how "broke in" although they had all the restaurant doors u locked and propped open and she was trying to order inside when the mobile all was not working. None of is will ever be going back because of the disgusting and inhumane treatment of our friend. They were unwilling to answer questions in the drive through and took an extra long time in the drive through (as can be proved by the internal restaurant timers.)never spend any money here!! read more

Not a review on the speed or quality of the food, it's dog/terrible. I don't write reviews, I wouldn't bother writing one if it was just that. The fact is, a lot of older folks like to go and vibe at McDonald's in the morning, if you go inside you'll normally see big groups coming together and eating with each other. However, following the remodel, I can't imagine it's very enjoyable for them. Im in here waiting on my order for like 25 minutes, and the whole time my ears are getting stuffed with maximum volume 2018 and up tik tok music. The music is such unforgivable corporate. It is 9:30 am and there is max volume lil nas x blasting in this McDonald's for elderly people to listen too. Not to mention the new interior is complete horse crap. This is for the old folks I stand wit em. Also, who at corporate cleared a minimal McDonald's interior? With minimal burger artwork on the wall? Resign. read more

McDonald's - Fast Food Near Me - Bel Air, Maryland

2 days ago, when I received my food I had ordered 2 Spicy Mc Chickens, A large fry, and a diet coke. Here's what went wrong, first off they were not spicy. They were regular which was first of my problems, secondly the fries were ok nothing special, and finally they gave me a normal coke and not a diet and i have diabetes so this could've been really bad for me. The only good thing I experienced here was the customer service, the person who helped me at the register and helped fix my improper drink was Meet. I don't recommend this place if you want good food but it's good enough. read more

I have no option to choose one star instead of zero. This isn't the only location. I always order my caramel macchiato with 4 cubes of ice only. Never gets it right. Other times I dealt with the mistake each McDonald location did: either heavy ice or light ice. The point is I wanted specifically 4 cubes of ice. Either laziness or just don't want to count. Just today I had it with dealing with the carelessness, so I pointed out and corrected the drive thru lady. She took back and "corrected". Still all it look was it has been put into another container now my machiato is ruin. No cream on the bottom. The ice is still over 4 ice cube Now tell me yelpers is that 4 cube of ice?!!! Certainly not!!!! read more

McDonald's - a hand holding a cup of iced coffee - Fast Food Near Me - Bel Air, Maryland

Got there at the supposed "24 hour" McDonald's at 8:50pm. All the lights were on and there was people waiting in the drive-thru. Sat there for 10 minutes to no answer, said "hello" into the speaker, nothing. Finally decided to pull around the building, not a single soul working in there and only one person eating. If there's not anyone working, than close the store. The best part is that if they are so under staffed, then why did they turn down my application I put into work there. With multiple references and previous jobs. So annoying! read more

the manager called me a bitch and asked me why I "broke in" when I walked in two unlocked doors and stood by the cashier to order. Multiple workers looked at me and ignored me and a fat middle age man told me I broke in and needed to leave immediately. I did and told him the mobile app told me to go inside and he told me to be quiet. My friends left the drive through and I will never go back. read more

4/18/22 1:50am. My boyfriend and I were traveling back home from Easter vacation and wanted to stop for something to eat. We found the 24 hour McDonald's on Red Pump. When we pulled up to the drive through we were told they were closed...a little weird for a 24 hour business that still had employees inside. The female employee that was working was VERY rude when explaining the hours of the 24 hour McDonald's. It seemed to me like they just didn't want to work. I know you can't expect much from fast food places but yikes. I'd give less stars if I could. read more

Literally a conglomerate of idiots that can't even ring an order correctly, have gone here 2 times now paying for more items then I get simply because i need to add something to an online order. And then say they can't refund it because it was paid for on the app. Absolutely ridiculous, never wrote a review in my life but this is just sad. And the worst part is their own mistakes are an inconvenience to them when brought to there attention. Completely incompetent staff read more

Can not stand being put into reserved drive thru Parking and seeing everyone that was parked after me be served. My food that they gave me at the window was cold by time I got my other food. Hate this McDonald's really hate this place read more

McDonald's - Only thing you see when you come here - Fast Food Near Me - Bel Air, Maryland

Usually when I order a Big Mac at this McDonald's they have less than a teaspoon of the "special sauce" on the whole burger. Today I decided to ask for extra sauce, WELL DON'T EVER DO THAT! It went from a teaspoon of sauce to a 1/4 cup of sauce, there was more sauce, than meat or bread. read more

McDonald's - Don't ever ask McDonald's in Forest Hill, MD for extra sauce! - Fast Food Near Me - Bel Air, Maryland

Never had problems here until the last few years. Service went downhill, order is always missing something, constantly told to pull up and wait even when it's not the dinner rush. read more

SLOWEST McDonalds EVER!!! Don't bother trying the drive through; you'll sit forever.

Do not go here anytime near dinner. Just got done sitting in the line for about 15 minutes.. dead lock ! Couldn't get out of line or I would have left, like all the other cars that were lucky enough to back out. I finally get to the window... and waited another 5 minutes before I was acknowledge... let them know I watched four cars back out and leave... response from kid working there was " oh well, we hardly have anyone working today " NICE !!!!!!!!!! read more

went to curbside pick up and never got my food and they took my money through the app

They don't have signature sauce, service is shit, I mean I'm still gonna eat it but it's pretty shitty in here

I come here all the time. But don't get me wrong i love the food (by the way I'm not unhealthy) but all the time I go there the cashiers are so quiet and antisocial. Like one time i bought something and the girl said $9.85 and I gave her $9 and started talking to my brother for a good 40 seconds waiting for my change and I look up and she's just staring at me waiting for 85 cents and didn't say one word to get my attention at all. So then when i got my food and I asked one guy for 2 sweet and sours and he said "yeah!" Very nicely he walked away and walked back near me and didn't even acknowledge me so I asked again and like one minute later he finally gave it to me. But the food was great! read more

horrible i waited 15 mins for a m double and small fri and the burger was still not how i ordered it.

It's a McDonalds. Not much to say. It's open 24 hours and the drive-thru has two lanes for faster service. Check your bags before leaving because incorrect orders are common. Sometimes, you even score some extra food by mistake. Those are good days. read more