They obviously didn't have enough help. Went through the drive thru and total wait time was 20 minutes. No one in the store. The people in front of me had an issue that the manager had to get involved with.The food was cold and curly fries were cold and greasy. I used to love Arby's but this is a line too far. read more

Not a fan. Fries were cold and sandwiched was just ok. The soda fountain probably hasn't been cleaned in a while. The service was ok. They seamed frustrated that a customer was there. They ambiance was bland a could use a good cleaning. read more

The employees are distracted and don't seem able to take orders or provide food as requested. I have been unable to get my order several times. read more

The customer service. I believe that if your burgers are not prepared well the customer should know upon ordering versus when you call them to tell them your order wasn't done correctly read more

DO NOT patronize the Bel Air and Belcamp Arby's. The restaurant is owned by shady people. First they are charging an ADDITIONAL $2 on top of the national price of $5.99 for Diablo chicken. The sandwich also was supposed to come with FREE 12 oz. vanilla shake which was excluded to steal more of my money. Check your receipt and your change. These people are a disgrace and should be shut down. Do not treat your customers like fools. A call back from Abdul Volra, District Mgr., had no shame. I had made 20+ calls to restaurant with no answer and disconnection after app. 20 rings. Abdul offered no apology for overcharge and a refund with receipt. DO NOT GIVE THESE THIEVES $. Choose anywhere else. read more

Great place for Arby's food. Easy in and out, friendly service, clean and tidy. I always ring the bell when I leave!

I love Arby's and this one did not disappoint! I always get the French Swiss and Dip sandwich and loved the thickness of this gravy which means they didn't add too much water. The curly fries were delicious and the chicken tenders were great. We got the black cherry glass bottle soda, but didn't try the garlic chips. Jennifer was very helpful and the overall staff was nice. I'd come back here! :) read more

Hadn't gone to an Arby's in probably 40 years but went on a recommendation that their fish sandwiches were really great. First they double charged me which I didn't realize until later, sandwiches weren't even warm and fries are cold each time-Had to wait like 20-25 minutes in drive thru bc dining room was closed. Since I complained online they sent me gift cards for free meals (several times). Went back to use the cards and sucked again so they sent me more cards. I appreciate that they showed they were sorry but each subsequent visit was the same or worse so sorry Arby's-don't think I'm coming back. Sticking to superior online ordering at McD's and so much better fries that you get free every day with a $1 order (large sodas are $1) with online order and pay. I told customer service at Arby's they need to study Arby's website and general business model bc they are def doing business like they're in the 80's. IMHO read more

Idk who that kids was But he was so nice to me! Need more people like him! He is so nice And he always ask if I need sauce or sum

I always come to this Arby's because it is the closest to my home. Normally I have no issues with this location. The food is generally neat and always tastes fresh. Most recent visit they forgot my market fresh sandwich and we didn't realize till we were home which is 20 minutes away. The manager Cameron was very friendly and remedied the situation. No hard feelings I would return read more

The service was fine but the rowdy people in the dining area were out of control. I was upset that the manager didn't step in and ask them to leave. read more

Worst Arby's in three states. They always short drive thru orders. Their dining room is supposed to be open (there's even a mask required sign on the door) but is always locked tight. Employees don't care. Management doesn't care. The place should be bull dozed. read more

Food tastes like average Arby's food, but this location is DISGUSTING. Floors are slippery, no ice in machines, nobody in here, yet still no where to sit because all of the tables and seats are all dirty. read more

Usually this Arby's is okay but today the very short staffed employees got extremely angry with all the customers coming in. The one lady who acted as manager threw my food on my tray (actually) and continued to blatantly indirectly harass the customers behind the counter for being here on a Sunday. Most of my meal is missing and you can see her hand marks on the top of it, the box was never closed to begin with. Not to mention we got here around 1:20 and it is now 1:42 read more

Arby's - a tray of fries and a sandwich - Fast Food Near Me - Bel Air, Maryland

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Gave this location another chance. Walked in and the place was so filthy I turned around and walked out. Walls dirty. Soda machine dirty. Condiment area was smeared with sauces. Napkins all over. Management problem maybe? read more

Great place to go if you are craving for a rock hard bun to compliment your beef and cheddar.

So rude! Interrupted the whole time I was ordering, repeated it back wrong and generally acted as though a customer isn't the one funding their paycheck... read more

Everybody talks about customer service and this is the worst customer service I've ever come across. This Arby's just went under a new renovations, but the service is still the same. The gyros do not depict the pictures that they advertise. Do not waste your money. read more

Disgusting restaurant. All the tables were dirty, as was the condiment bar, drink bar, floors, everything.There were 3 people ahead of us & we waited for 20 minutes before we even got our food. By the time we got it, everything was cold. We used to love Arby's, but now it's just not worth the $. read more

Stopped in at 9:40 pm 9/30/17 for a late roast beef sandwich. Pulled up to the drive through menu board and waited for someone to take my order. 10 minutes and still nothing. Three employees were playing with the front door in full sight of my car at the drive through. No effort was made to take my order even though they looked over at me repeatedly during the 10 minute wait. I finally drove away without being served. read more

Love Arby's roast beef. And recently I've found another item I love, the Corned Beef Slider. Unfortunately a couple times I've received the slider with cheese after requesting it without. Not a very complicated order to make. Worse yet, when I filled out the survey, with the make it right guarantee, no one ever contacted me even though I asked them too. So the food is good but getting a very simple order correct isn't guaranteed and customer service from corporate is lacking, read more