Service was fast since no one was in the dining room and there was no line at 7 am. A few people came in after me. The restaurant was clean including floors and table tops. I ordered the Big Breakfast without the Pancakes. The cashier did ask me what condiments I wanted so I received three strawberry jellies and two butters. Unfortunately the eggs were undercooked and runny. I guess I should have ordered my usual Egg McMuffin. read more

McDonald's - Marathon Monopoly Game - Fast Food Near Me - Brownwood, Texas

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I guess I should have read the reviews. Worst McDonald's in the history of the arches, it took over 30 minutes for 2 meals. More than half the staff was on break. When they finally decided to do their job, the manager was confused by our order because she didn't know the menu??? She then proceeded to fill the order incorrectly. But hey, besides of that, it was a truly atrocious experience. The place was dirty, and patrons were walking around barefoot. Drive through line wrapped around the building. I would say never come here, but if you're someone who is intrigued by the opportunity to witness the utter depths of incapability, then this place is a treat. read more

Stopped by here on my roadtrip to stretch my legs and grab a "quick" snack. Seemed as though just the cashier was putting any effort into providing service. Not only was she taking orders but running out to deliver curbside orders. The fries were just okay but the iced tea hit the spot. The bathrooms and dining area were not spotless but not dirty either. read more

Everything could be improved about their night shift . Services crappy an horse playing talking inappropriately an the store is just disgusting trashed not cleaned up at all read more

McDonald's - Gross night shift sucks got staff talking to family inappropriately while customers are here horse playing and just nasty - Fast Food Near Me - Brownwood, Texas

worst McDonalds I've ever been to!! HORRIBLE service!! 35 minutes to get sausage McMuffin! Hoards of people waiting for their order! chaos everywhere! owner should lose his franchise! read more

I've been stuck in the drive through line for 30 minutes. If you're looking for something quick, don't bother.

Took 2 hours to get my food ready then when I received food it was wrong. Past 3 times my order has been wrong.

If you wanna wait longer to get your food than just going to a steakhouse, this is your place. I've pr badly burned more gas waiting in line than driving to work. Honestly they might be holding church service or something in the back. Either way whatever it is, these employees aren't working. I can guarantee that. Zero Stars. read more

Took a survey BOGO coupon to Brownwood McDonakd's and they aren't honoring them. Stephanie (manager) says they have no way to enter coupon code. read more

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consistently slow bad service! I try not to leave negative reviews but this place is by far the worst McDonald's we've been too. We quit using the curbside long ago because they would never bring our stuff out. By the time we would finally go in to check on our order it had been sitting long enough for drinks to be melted. The past few times we ordered ahead to pick up inside and have still had to wait over 30 minutes every time! It always seems like an unorganized mess. read more

Dear weary travelers, you are likely reading this because you are on a road trip through Brownswood TX and ain't no one actually live in Brownswood. Regardless, this McDonald's appeared to be one of the lowest reviewed McD's I've ever seen. After going to the Whataburger last week and met Edward I wasn't so sure, but despite this I went in with an open mind but before even stepping foot into the establishment I noticed a quaint waterfall outside which added a nice ambiance. I also was able to notice the kind folks of Browswood in the drive through as they didn't run me over. I had pre-ordered in the app so when I got in my food was waiting for me like a puppy at the door when you get home from work. I was pleasantly surprised but upon investigation I noticed that I was missing TWO BURGERS! I decided not to let my rage control me and went to the bathroom to cool down. This was the nicest bathroom of all time, had great music, but I was shocked to see a 6' 7" man peering over the stall at me but thankfully it was just my buddy Ryan. Anyway, I ended up waiting about 8 years for my burger but eventually was helped by a lovely staff member named Joe (BTW all staff members were wearing different shirts). Once eating, and drinking some refreshing water the food was delightful and I would definitely return to what I believe may be the greatest McDonald's of all time. Thank you to all the Brownswood McD's staff for making it such a beautiful experience. Amen. read more

McDonald's - Fast Food Near Me - Brownwood, Texas

We came in around 12:45am, and ordered a hot McCafe with milk. All we got as hot milk!!!! We drove around and the kid told us to just order from the menu. Which McCafe do we want? There are different ones. We then said a premium roasted coffee with room for milk. He said hold on. And when we drove around to the next window, a completely different guy told us that they didn't have coffee. He said we're going to have to make a new batch of coffee cuz we don't have any. I told him we would wait. Then he told us to drive to the third window. We waited over 25 mins before we saw anyone and when we finally got the attention of yet another person cleaning the lobby, he went to go check on our order. And when he came back, he told us they forgot about us AND our order. What?!?! How is this a thing?! read more

Worst McDonald's in the continental US. Unfortunately visit once a week because I have a 4 year old that loves Happy Meals. This location doesn't even taste like McDonalds. Service is a disaster. Manager is a joke. No ice cream or milkshakes for 8 months this year because "our manager doesn't know how to fix it." Maybe try reaching out to corporate?? Not a small company lol. Not that anyone reads Yelp reviews on McDonald's but I hope this saves one person from wasting their money here. read more

The bar is always low when you walk into a McDonald's. But this one is unusually terrible. Management and staff just standing around talking. Terrible customer service. When I voiced my concern to what appeared to be a manager, she looked at her staff and they all giggled. read more

This morning I was greeted by an incredibly positive, upbeat individual in the check out line! She made my morning so much better just by being excited to be alive! What an incredible experience at McDonald's! Thank you Haylie for your awesome attitude!! read more

Long wait to order with me and 1 other car. Had to wait 10 minutes for nuggets, they were hot, but everyone else's food was cold. Inside dirty. All soda machines out of carbonation. Employees knew and still served sodas. read more

The food here is more expensive compared to other mcdonalds. McChicken is $2.50 and everything else has about a 10-30% markup compared to other places. I received my food quickly, but the service was non existent. My food was cold and the cheeseburger smelt like balls. read more

This McDonalds had the fastest service I have ever seen! We cane in around 8Am on a Monday and once the order was put in, less than a minute passed and it was coming out the window. Highly recommend especially due to the $20 worth of food we got was all correct. 10/10 read more

I was doordashing yesterday and got 2 orders from here. Both times took over 6 minutes. Workers arguing and cussing. Some of the workers standing around not helping each other at their stations. If you see someone struggling don't just stand there. Jump in and help. I was a shift manager for 3 years at McDonald's. It was so bad I almost got behind the counter and helped them. read more

What exactly is wrong here? I paid for 2 LARGE caramel frappes, which isn't cheap btw, and they didn't even fill it up. I should be getting exactly what I paid for. Terrible. If it wasn't for the fact that I had to go pick up something in a hurry, I would've had them remake the drinks. It was terrible. read more

McDonald's - 2 large frappes that were not filled up. - Fast Food Near Me - Brownwood, Texas

Fix the smell in the play place, it smells horrible change the ducking smell. Please for the love of GOD Change it read more

McDonald's - a kitten playing with a toy gun - Fast Food Near Me - Brownwood, Texas

Bathrooms were dirty. Checked out the menu and found 4 sort of bundles of food? for what seemed extremely high prices. Was going to ask for what I usually get at McDonalds (admittedly not health food, but normally filling and cheap). When the staff person finally came, also looked dirty -- and in Sept 2023, such a big mask that she looked like a monster. Okay, too many signs that this place is hostile to health and safety. No thanks! I left and went elsewhere; suggest you do too. read more

McDonalds in Brownwood must have Ray Kroc rolling in his grave, as it has to be one of the worst stores ever. First of all, the location has become too congested and causes traffic to be congested and backed up. Going in the evening takes too long, the staff seems unconcerned getting orders completed, moving at a snails pace at times, with the "oh well who cares" attitude. Customers are backed up in the lobby, and the drive thru. There was a time when places cared about quality. Its not apparent at this store. read more

So tired of placing an order and it's wrong. Ordered the cheeseburger deluxe, no mustard. I received a deluxe with no mustard, no tomatoes, copious amounts of mayonnaise and zero onions. Last time I ordered this I received an overcooked chicken deluxe. My next question, why can't you get hot fries?! Really need to find where Beyond The Buns food truck will be and spend my money there! read more

Glad I actually read the review before I didn't stop at this McDonalds to get my tea. This McDonald's has excellent service. It was clean and fast. The food was , well, it was McDonalds so it was what you expect. I can't believe that someone would give a place a 1 star because they chose a different TV station. Here's a news flash, all news stations are biased. ALL of them. None of them tell just the facts. Get over yourself and eat your hamburger. Great job to the people at this location for service levels! I balanced your ratings best that I could with 5 stars. read more

Slowest least attentive McDonald's I have ever been to. I never go to McDonalds and definitely will continue to stay away!

I am so disappointed with McDonald's I went to get a happy meal for my cousins but it took like 30 minutes before it was busy but I understand that they have to get people but they where more people getting there and they gave everyone their food before us and my aunt had to get out of the car and tell them that they practically forgot about us and then they finally gave us our food personally this experience with McDonald's makes me mad but I felt like sharing our experience read more

Even tho some lady was being kinda rude to me whoever made my sausage mcgriddle IT WAS AMAZING AND MY CARMEL FRAP thank youuu!!!

My husband went to McDonald's tonight- spent $25 and gets home- we were missing a whole Big Mac meal- as tight as money is and then they forget to put something in your bag- I hope someone that needs it gets free food read more

Newly remodeled. Ordered our own food from the self order kiosk, about 20 minutes later our food came out, some was wrong and some stuff was just missing altogether. Food was just ok. A few unprofessional employees, especially one yelling in angry at other employees where everyone could see/hear it. read more

Went through the drive-through there was three cars in front of me sit there for almost 30 minutes got a 20 piece nugget and fries old cold and soggy none of it was crispy and no sauce like I ask for messed up my orderers last 3 times just a waste of time and money to drive across town anymore for it read more

Went to McDonal at 10pm, I guess someone was really mad and decided to take it on my order, either way they really need to stop playing around. read more

McDonald's - Yea.... - Fast Food Near Me - Brownwood, Texas

Waited over 30 minutes for my meal. It was just supposed to have been a quick stop on our way to Austin.

I love McDonald's food! But I went today with a friend and our fries were cold and the McNuggets were over cooked. I have been through the drive thru before and ordered and gotten the wrong order. I really hope things improve because like I said I love going to eat there. read more

First of all the lady at the window was so rude. And then when I got my ketchup out one of them wasn't leaking and it was all dried up and made all of them clumped together it was so disgusting. They were being so lazy. I will never eat here again. read more

Don't go it's not worth it! This visit was extremely disappointing to say the least. Once our food came out, we waited about ten more minutes for our drinks and finally decided to ask about them. Once we finally got the manager's attention, she looked at our receipt and said, "oh, we don't have frappes." And just stared in my face like I was supposed to just walk away. Once we informed her that we had already paid for it, she decided to give us a small iced coffee... when we had paid for a medium frappe, which was about twice the price... the icing on the cake was while we were waiting to get her attention. We heard the MANAGER say out loud, "let's make sure she has nothing she needs, like the ketchup instead of syrup type thing" while putting together someone's order. read more

came here for my birthday at 12:40 and they decide to close at 12:00, WHAT! They website say they close at 1, I was just tying to get birthday nugs, called them and said they closed 40 minutes early, my heart is broken like their ice cream machine. read more

Waiting 45 mins on a 20 piece chicken nugget and fry. When I went up to the desk, I was rudely ignored while the two working went on talking about drama happening on the shift. The place was a complete mess, and the employees used foul language in front of my little kids, none the less others that were in the building. I went inside to see the new update, and hopfully seeing that it would be faster than the drive through that takes nearly 30 mins to get from point a to b. I was greatly displeased and will not be returning. read more

So they discontinued the salads "due to covid" I don't understand what that really has to do with the covid but I settled for the 10 pc. Nugget meal. They gave me a large fry without me asking and I really enjoyed that. I also liked how friendly the people at the windows were :) read more

This location closed 40 mins earlier and the staff were still inside chatting about who knows what when they could've been making my chicken nuggets. My friends and I are very VERY upset. Worst service ever! read more