I eat here everyday, service is as intended, go in order wait for food leave. Staff is cool there. read more

For some reason they don't know how to wrap sandwiches, When i got home my sandwiches were thrown in the bag not wrapped and when i called and said something they seemed to not care read more

we waited 35 minutes to get our food. the workers worked as slow as possible and just yapped to each other the whole time and completely forgot about our order read more

I wouldn't not recommend going to McDonald's, the food is food. Everybody needs it for their body, but the one here in Butler Indiana could definitely use better management and team players read more

Closed early due to "short staffing" with someone who appears to be staff sitting on their phone in the waiting area & a couple people in the back with 20 minutes until closing. Told us we "should" get refunded the money we paid for an online pre order but they aren't sure so I guess I'll go fuck myself and find out. Find the next one if you ask me! read more

Sloppy food and poor service kind of clean food not the greatest it's ran by teenagers

fricking horrendous this place gave me a Big Mac. with no damn Big Mac. no sauce. no lettuce. just burger. i am seriously unpleased with this historical bull honkey read more

Honestly the best McDonald's I've ever been to. The service was top notch, I got all the stirrers and sugars I asked for in a timely manner. The tables were wiped down, and the salad was fresh and quick. You believe, but I got the best table in the whole place. The manager also moved her car to let me park in the best spot. There was some guy called Steve in the background who was grumpy but I'm Not sure why. Thank you Butler McDonald's for your service, I just wish you had more international items on your menu. read more

literally the worst mcdonald's. lived in butler for 2 years and this place still manages to disappoint me. corporate really needs to get involved with this place. read more

The food is always dry. Buns seem like they sat out all night and where is the beef? Done with McDonald's

This restaurant we have gone to quite a bit, usually not top of the line costumer service but we almost always get all of our food we ordered and payed for. Today we had a large order ( for 5 people) we were missing 2 snack wraps and 2 cheeseburgers as we pulled off to the side to check our bags. We went back in and they gave us our 2 cheeseburgers but not the snack wraps. It didnt matter to us after that, we know they were busy and we ordered a lot of food. So We get home and eat our food I saved The last cheeseburger for my dogs and thankfully I did. Im disgusted, disappointed, and absolutely mind boggled why anyone would do this but there was 2 bites taken out of the burger patty that was placed inside the bun. The bun was fine no bites taken out just the burger. Leads me to think what else was done to all our food?! We threw the burger away and gave the dogs the bread. However we opted out of a receipt so im not Sure if anything can be done. I will Never be returning to this McDonalds and make sure to tell everyone I know To steer clear of butler McDonalds. Absolutely disappointed and disgusted. read more

Your average McDonalds experience. While it may not be the best, its about your only option in Butler.

Seriously could not believe this place. I thought McDonalds International should be notified to check on this one. They were not too busy but what really shocked me is this, there were at least eight people working and three of them where on break at the same time. No big deal, people need breaks, but this place has like a dozen tables and some of the best ones were taken up by three different employee break people each at there own booth. The one that was not occupied had some ketchup/food on it so I asked to have that one booth table wiped down. Nobody did it from the time they took my small order to when I got my food, (not an unreasonable amount of time but certainly not quick). Finally I turned around to one person who was on break and said "did anyone wipe down that table for me?" The response: "I don't know I am on break" awkward pause.... She gets up and walks to the back... Thinking she would mention to someone... No she just walks to the back. Finally I ask the apparent lead person at the register and she kindly wipes it down. Then I notice the manager walk out of the back to the parking lot and she is parked in front where the best spot for customers is. She comes back in, sits at another nice table and starts doing some paperwork and calls on her cell phone some obvious personal business (I can not verify this). The lead was obviously having a bad day. Everyone is entitled to one now and again but this woman was yelling very loud and a bit demeaning to another employee when everyone in the restaurant could hear her. Then there was some problem with there Mocha machine so every time somebody wanted something Mocha she would very abruptly say the customer can't have that they would have to order something else. It was weird. Like everything a normal employee would not do they would do. Then I got a coffee, I wasn't offered sugar or creamer, so I thought I have to go get it at the drink station, no they have to give it to you. So I go back upto the counter and ask for cream and sugar... No kidding the woman nearly took two minutes to walk six steps to the drive through station to pick out and count the four sugars and four creams I asked for (it was a large and I know it is excessive but that is how I like it) she tries to hand me this and drops three sugars to the floor. At least she didn't pick them up and give them to me. I also asked for a stir stick and she didn't know where they kept them! 3 minutes later this other young man finds me in the dining area and give me a stir and the other sugars ( they did take too long but at least now they followed through). it was more dirty than 98% of other hundreds of McDonalds across the country I have visited over the past 45+ years. Please corporate help this franchise, they need all the help they can get. My friend who has lived there for many years tells me he was told not to come back because he demanded his money back for a salad that took wayyyyy to long many years ago. Then I was going to warn some people on a Saturday morning not to order as it was super slow to get your food and they said jokingly "we have lived here our whole lives and it has always been super slow (then chuckles)" then says "don't ever get the Mc Chicken it takes forever, but at least when you get it, it is actually fresh!" Use this McDonalds at your own risk in my opinion. PS they were not unusually unkind to me nor do I have a chip on my shoulder, I just hate to see a company get a black eye in a little town that has pass through state route so I am thinking many travelers stop bye thinking of a level of quality and not getting anything close to on par. read more