You all with super negative reviews - it's McDonalds. Seriously - It's fast food in a world where no one wants to works. Cleanliness is middle of the road depending on day of the week and time / rush hour - you just hope the food is good enough and hasn't been a through a food safety violation. Went to get my Ninja Turtle obsessed tiny human a happy meal and the gimmicky toy around 6pm on 8/26/2025. Writing a review because the kid behind the counter was soooooooo incredibly kind to us/my kiddo. Rafael was his favorite and prepping him that he might get told "no" - the young adult helped him out and it didn't seem like we inconvenienced his life. Customer service like that feels like it's hard to find now days. The manager seemed over work but she seemed approachable enough. Set reasonable expectations for America's fast food chain / cheap food and you'll be solid. read more

McDonald's - Burgers Near Me - Chaska, Minnesota

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Walked in to order and was immediately greeted with a sign that says "We do NOT tolerate physical or verbal abuse of our staff" and knew I was in a place that seems to take care of its workers. When I open the door I hear laughter from the staff, jokes being said to each coworkers and while I was looking at the menu they checked on me three times. Ordered my food at the self checkout kiosk when it was available and got it so fast and easy and tasted actually fresh which is rare for fast food nowadays. Absolutely wonderful and I hope they take as good care of their employees as it seems they do! read more

terrible service! they will forget something you order mark my words!! you'll likely have to wait for 15 minutes for a drink too. save your money and go somewhere else!! read more

These people pay absolutely zero attention to detail. I ordered a 10 piece McNugget meal a like they do about half of the time they failed to include the sauces. When I called the store the person who answered the phone argued with me saying that she put the sauces in my bag. Despite my telling her that they weren't in the bag. I spoke with the general manager who apologized and said she was going to send me a coupon. That's a nice gesture but it doesn't do me any good right now. Dry nuggets again. read more

I just went through the drive-through at this McDonald's to get an ice cream cone that was haphazardly prepared and not even half of what do you usually receive. The staff was extremely rude when I pointed out that they were having problems with their speaker. Not a good experience at all! One more thing, the fries were terribly cold. Awful just awful! read more

The worst McDonald's ever. Mess up my order everytime. Stealing my money everytime. Would not recommend to ever to go there

Slowest drive thru in the Midwest. Also gave us expired milk. Avoid this place. Not worth your time.

Fast service and typical McDonald's food! So cannot complain. The service is as expected fast and courteous. I like the order online feature, just tried it today. read more

It's McDonalds, you know to expect even before you walk in the door. It fast and cheap and from my experience when it's fast and cheap it usually isn't good. However I will say McDonalds has been going in a great direction since they added in the McCafe portion where they some of them best coffee drinks around for 1/2 the price of the coffee store. Those I do love and keep going back for. The other item I enjoy is their app. If it wasn't for their ap with the special and discounts I most likely would never stop at McDonalds. They always have BOGO offers or free large soda with any purchase type of deals. I like this because usually I'm not buying a ton of food when I stop here. It's usually just a guy bomb to hold me over so with the app I can now get a soda and a gut bomb for under $3. This piticular McDonalds has a red box in the store. I know when you go onto he red box website this location does not come up but I assure you there is a red box in the store. There is never a line and never anyone using it from what I can tell so it makes a perfect stop for finding the latest releases that are sold out at other places. Also, the bathrooms here are always very clean. I know that is a weird thing to put on a review but it's true. My grandma always says if you want to know how clean the kitchen is just take a look at the bathrooms first. I hope that is true because their bathrooms are very clean. The staff here seem to be a bit older as well. Not that age matters but they have been working at this same store for a while now as I know most of them by name. I've been around there parts for about 5 years and it doesn't seem like there is a ton of turnover on the morning crew anyways. Service: Service is always good. They really do try hard to make you happy and if you have sometime wrong they want to make it right. Service is one thing you can tell they train a lot on and try to make it a priority. read more

McDonald's - three ice cream sundaes in plastic containers - Burgers Near Me - Chaska, Minnesota

I should've taken the receipt.... I ordered the bacon egg cheese biscuit. Got an overly past time sausage egg cheese biscuit... please people make sure the order is correct and fresh. I recommend the extra drive further up the road... read more

DON"T DO IT! Do not order delivery from this establishment. They will send the wrong order, over charge you, then not give you a reason. I was told hash browns were 1.79 a piece. I was charged 2.39 a piece! I ordered 3 mango slushies, and was sent a strawberry watermelon slushie. When I called to ask, I was treated rudely, and then she set the phone down, not on hold, just down and I got to listen to her talking with other employees, after a few minutes, I just gave up and hung up. NOT impressed. read more

This place sucks!!!! First of all they are always rood when we go there... once me and my daughter was there and I ordered a medium ice cream this lady gave me a small ice cream when I paid for a medium one and she was just being a total bitch about it but at least they had this very nice guy that said sorry. Once my kid went there with her friend and they went thru the drive thru with there bikes and the first time every one was fine and no one cared one guy behind them even Snapchated them but then they went thru again because they forgot something and the same lady that was a bitch to me the first time was there and she yelled at my kid and her friend and told them she called the cops!! And my kid and her friend went back to there house and on the way back they could hear cop sirens!! I don't recommend this place at all!! Don't go here!! read more

Today I ordered to Mcdoubles with no cheese. When I got home the burgers were made with cheese only... No pickles ketchup mustard or onions. The make tag was correct so the cashier got it right. This is not the first no cheese mistake at this location (I'd guess they make special orders correctly about 50% of the time). Was not even offered any compinsation for having to return to get it corrected. read more

Rude employees. Picking up for Uber eats. Extremely unprofessional. Will not be back!

The service here is horrible. The food is the same that you would expect from any mcdonalds but the customer service here is awful. I just ordered 2 Apple Pies, they gave me a bag containing only 1 even though I paid for 2. When I approached them about the error, instead of acknowledging this mistake, they simply said well, we ran out of Apple pies. Customer service should begin with acknowledging the mistake and apologizing for the error because by all Accounts, charging a customer for something and not giving it to them is stealing. So McDonalds is totally in the wrong and the only acceptable response should begin with an apology and then some attempt to resolve the situation. Poor customer service is unacceptable to me. read more

This location is horrible. I live in Chaska and have two McDonald's options and depending on the errands I am running determines the location I go to. I ordered on the mobile app and they "couldn't see it" for some reason and it was holding up the line. Not my fault as I double checked the location before ordering. They corrected that issue, and the second window they gave me the wrong drink and then asked for it back and gave me the correct one. Then they told me to pull up to the waiting area for my food, which is fine. But they gave me our happy meal for my son and bag of food for the rest of us. I looked quick in the bag and it looked correct but didn't check the happy meal. I got home and the happy meal was supposed to be the burger with Raya the Dragon toy (as you can pick it on the app order) and it was chicken nuggets and some game that my son had no interest in. Epic fail! On top of that my spicy chicken sandwich I was excited for had a hard chewy piece in the middle of the fillet. Will go out of my way to go to the "other" location in Chaska next time as this is not the first time something like this has happened at this one. Or just not eat at McDonald's period... read more

All I can say is, McDonald's! What's going on with you?! It seems no matter what McDonalds I go to, it's poor service and disgusting food! Today I ordered a Quarter Pounder and when I got home, I picked up the hamburger and it nearly fell apart. This is because it was stacked unevenly--the two so-called burgers were missing huge chunks out of it, like somone took a big bite out of it and threw it on the burger. This was for BOTH patties. It looked disgusting. I can't believe they actually get away with serving people food like this. read more

Pretty nasty they aren't wearing gloves in there with this pandemic going on. Don't even want to touch my food. Go to a different location or not at all. read more

Ordered a big mac with no pickles and a mcnugget meal from the drive-thru, got home and only had two medium fries in the bag. So we had to drive all the way back to get the rest of our food. Didn't get a voucher or one free fry that was in the bag in the first place. It also isn't the first time they have messed up our order. Horrible, going to stop coming. read more

If I could give them a negative rating I would. I live close by and is the only reason I keep going back for more punishment. Sometimes McDonald's is the most convenient thing.. fries are always old and stale they ALWAYS mess up my kids meals orders sometimes no toys some time chicken nuggets instead of a burger (kind of like playing a scratch off you really never know what you are going to get in the bag) the sandwiches are like warm at best and the young teeny boppers they have at the window have no patience always giving you your total before you have a chance to finish your order. I am order for 6 ppl "NO Emily that is NOT all" so take a deep breath, calm down and take my order correctly before a robot takes over your job too! Oh and the last 2 times I have called to complain about my food being wrong they have been out of the free meal coupons and say just come in and let them know "so and so" said no thanks. I just stopped calling so here I am! yep ill still go back bc I'm a glutton for punishment read more

"we don't sell water" every mcdonalds ive ever gone to sells water. wtf is wrong with you people. do you think im stupid? read more

Incredibly friendly and quick staff. Food was great as usual. Keep up the good work. It truly felt as tho the people working the morning crew enjoy being there. Awesome read more

I decided to take my son to this McDonald's after Christmas shopping, wish I wouldn't have. It's very dirty, it took forever to get the food and it was cold. read more

Worst mcdonalds to go to! Wouldnt recommend. I ordered my food online and when i got there went to check in. My card was charged. They said they couldnt find my order. And breakfast was over at 10:30 so therefore they cannot re place my order and i left with none of the food i payed for read more

I no what to expect from Mc.Donalds but wow horrible customer service! I work down the street and went to grab some food they forgot a fry for one of the meals I bought, so I turned around went back and they caught a serious attitude with me, now I was not even mad just more frustrated for missing more work when if they just got it right I would not have had to go back. So they gave me a coupon for a large fry when I already paid for a medium that they forgot, I was expecting to get the coupon and the fry but she said witch one do you want cause i'm not giving you both! with a sarcastic smile. Never going to this one ever again. read more

DONT GO HERE... We walked in and then right away walked out. The place was nasty. When we were entering the building we saw two employees smoking in the parking lot. When we were inside, the two of them entered right behind us. Both of them went strait to the food prep line. This was the part when we walked away. read more

Absolutely dismal customer service--insensitive to guests with disabilities, that was my experience with this poorly managed franchise store today. They did not support their own app. Based on my experience with the Chaska McDonald's, the customer is never right. read more

The mcdonald employees have very bad attitudes and they messed up my order and barely put any whip cream or caramel in my frappe this is not okay! read more