Lawd this has got to be thee slowest...worser than White Castle drive thru and you know they slow

The service was crazy bad. Drive thru. Very slow. When got to the window to get our food, the person didn't know our order. We told them three times and they still got everything wrong. read more

You guys being too hard on that McDonald's that McDonald's has been around since I was a kid and I'm 66 years old. It's not just that McDonald's it's all McDonald's right now because they changed everything recipe the bun the meat the fries the oil. I love this McDonald's and would love this McDonald's till it's not there anymore. 65th and Stony Southside was where we held from and that was the only place we could go besides Harold's Chicken which cost considerably more than Micky D's read more

Cheese burgers always nice. Walks to the beat of perfect timing quickly served. Calm collective spirit great and well rounded. Soft serene vibe. read more

I like to say I rarely order McDonald's and I did the reason why is because they're rude service this location is very unprofessional the lady was talking trash about me to her the coworker in front of me likes like I'm not standing there I ordered through the app and it still wasn't ready when I got there McDonald's needs to get their act together cuz they're just very unprofessional. read more

McDonald's - Rude location - Burgers Near Me - Chicago, Illinois

Smells disgusting when drive through window opens. Dirty, ridiculously long wait inside and at drive thru. Rude employees, and even ruder manager. Worst service I've ever experienced. Didn't end up getting order, which is for the best because the place is nasty. read more

AVOID AT ALL COSTS!!!! The worst customer service I've ever seen. Came to pick up a delivery order around 10:15. I walk towards the door while employees are looking at me, I try to open it and it's locked. I look at the workers and nothing, they just stare at me. So I go to the drive thru and now it is 10:37 and they haven't helped anyone. I just see people driving off. 1 star is even too many for this place. read more

This McDonald's is hit & miss. One week you have great service and the next you have terrible. Sometimes the drive thru is quick & efficient; sometimes it's not (like today). I have been in the drive thru line for over 15 minutes and still have not even paid my money yet. The only reason I have not pulled off and left is because I am gridlocked in, as this location has two drive thru lanes that merge into one, and I just so happen to be in the innermost lane. However, I will say the employees are nice. Haven't had any I can recall that was overtly rude. read more

The customer service and employees are subpar. Wait time for an order is excessive ..I do NOT recommend this location

Being one of the first black owned mcdonalds in my own community i tend to support as best as i can. However, there are things that this location lacks that makes people steer clear (although us blacks should stray from fast food already as we have enough health issues as is). My quarrel is how the drive thru reeks of a porterpotty that hasnt been cleaned in months. Secondly, there should be a kids play area so a remodeled update is needed especially since this community is on the rise. As far as service, it was efficient and i didnt recieve any nasty or negativity from anyone working here i also didnt give any bad energy to the employees. (FYI ALOT of fast food employees put out the same energy YOU give to them) read more

How stupid - or high - or both - do you have to be to work here? Is it a requirement? How do they gauge it in the interview? The manager of this one is a moron, so maybe he just wants to make sure everyone is dumber than him. We ordered several items plain-- a few cheeseburgers and a fish sandwich-- and what do you think they did? Go on, guess. If you guessed that they wrapped up some buns in the wrappers, you're right. Since when does a plain cheeseburger mean "I just want a bun"?! Coke was flat, Diet Coke was practically clear, buns were stale, and fries were burnt. Nobody wearing masks, customers or workers. Complete shit hole. read more

Worst McDonald's ever. Been in line for almost 30 min no one is at drive through. All Cars are beeping their horns trying to get employees attention. No one has answered. Please don't waist your time even giving them your business! .They need a whole new staff . They are disrespectful,rude,bad service. They only get business due to customers getting off of lake shore drive ,And being local . read more

McDonald's - Waiting for 30mins - Burgers Near Me - Chicago, Illinois

I found it disturbing that the Latinos that work here wasn't really working at all or they were moving super slow as if they were trying to sabotage this location.One lady Hispanic lady was working really hard with the other workers of African American . The front cashier during the lunch time on March 23rd 2023 was absolutely wonderful . She was doing past that was not originally heard and the younger group that came in to help out they started speeding up orders. I found that this restaurant is clean and the bathrooms are way better than years before . Whoever the latino guy was just sat in the lobby while watching his team struggle needs to be fired. read more

The service here is awful some mornings! The wait time for small orders such as coffee takes ridiculously long, no matter if you go inside or go through the drive thru. It took them 12 minutes to get me a large coffee, which should be no more than 3 minutes max to fulfill. There's either not enough staff in the mornings, or the workers are moving extremely slow and lack time management skills. Also, the professionalism and attitudes of the staff need to be vastly improved with more training or a manager overseeing that customer service and efficiency are being upheld at this location. read more

I don't like to slam places but this one needs to go. Yelp reviews needs negative states. After waiting in line forever for a mobile order, going past the cashier window, she's yelling at me that "my order shut her system down" Well if you can't handle mobile orders don't offer them. I get to the window after a long wait until line. The girl tells me I have to come in. Ok then. What is the point of a mobile order? Waited forever in there. For a small order. I did feel sorry for the manager, she kept having to correct the workers, they seemed fairly clueless. 40 minutes. From the time I pulled into the lot until I got my cold sandwich and my greasy hashbrowns. Yes I know they're fried but done incorrectly, dripping with grease. read more

If you are looking for a quick bite to eat don't come to this location. I understand covid changed the dynamic on how a restaurant is being ran but the slow service has been happening for years before covid. read more

Terrible place. Dirty. Slow. Sat in the drive through for 5 minutes waiting never did get service. Walked inside and it was just as slow to get some drinks. Avoid this place. read more

If I could give less than ZERO stars I would . Disorganized . Unprofessional . Ghetto . And a waste of everyone's fucking time . I went through the drive thru on a Sunday morning for 2 sausage McMuffins & an orange juice . Simple right ? Lines outside the door so I took to the drive thru . Ordered the food , finally get to the 1st window to give my money and the girl tells me they're all out of McMuffins . (So no one bothered to tell me this after I placed the order? Okay) Changed my entire order to the #10 - the chicken nugget meal . Another 15 minute wait til I get to the 2nd window for my food . The girl hands me a pop that's clearly leaking the grape soda I'd just ordered but still tries to hand it to me . (Nah hun we not doing that) I told her to wipe all that shit off . She did & hands me my bag . Luke warm food . (I'm good , love . Keep that . I want my food HOT) She takes it back literally 3 mins later , fresh nuggets & fries . (Yeah I bet) . Overall a 30 minute wait for some damn fast food . The irony . I'll never be returning to this establishment . read more

I don't like reviewing places but this location took the cake! If there was a minus star you can asure I'd give it. I was at this location not to long ago. I pulled to drive thru and order chicken nuggets and large fries got to the pay window and cashier told me to pull up because they were making my chicken nuggets. So I went ahead and parked in the designated waiting area. I didn't wait 10 mins but waited a whole HOUR for so damn nuggets. I went inside and told them and they had completely forgot about me. Unbelievable how disorganized this place is with torders. I must say I did get a refund on my meal but never returning to this location again. read more

My Son loves the Chicken sandwiches but every time we go in this McDonald's we wait for 25mins and the sandwich is always wrong. The Manager is screaming at the crew and the crew treats the customers like garbage because the Manager treats them like garbage. Maybe if they stopped yelling at each other and tried to get the food prepared a little faster the customer service would be GREAT!!! read more

This place sucks!!!! First black owned mcdonalds... horrible service. I have literally been sitting in this drive thru line for 30 minutes. It's set up in a way that you can't get out of here. I dont understand what the issue is. We aren't cooking 5 star meals here. ITS A BURGER! LETS GO!!!!! read more

I was on my way to walgreens when i came in on Monday and I was very pleased with my visit. Upon arrival the lot was clean then we walked into the dining room which was spotless and got to the desk where we was greeted by one of the most attractive crews ive ever seen . Everyone was so clean and well groomed it was very pleasing to the eyes to see such a well put together crew that was clean and groomed from manager to line cooks . I was waited on by a woman named brandy who took her time to make sure we got exactly what we wanted . I ordered allot of things thanks to brandy and the second cashier . All the food was hot to order and fresh so that was amazing . The only thing that wad wrong with the visit was the way the customers was acting im surprised the crew wasnt angry because allot of the people in lobby was very rude and yelling at them about rushing food they just ordered but they kept their cool. I will be back here hopefully the same beautiful staff will be there very very fresh food very attractive staff and very clean restaurant but horrible clientele read more

Waiting 20 minutes for a simple breakfast order. Very disorganized. Very unprofessional. Management needs to be up front monitoring orders during rush periods. Sincerely, CPD read more

Perhaps the worst customer service any person could experience. Cashier belittle customers openly and dish out plenty of attitude. This could possibly be the reason why some don't support a minimum wage increase. I wonder if the manager cares about the consistently piss poor service. read more

This is one of the worst McDonalds in the neighborhood! The service, The Staff, and The attitude!!! There isn't much else to say but I only go if I have my grandbaby or if I don't have time to go to another one but I don't do that too often!!! read more

Ordered quickly and got the order fast. Only desert ordered (sundae, coffee, and tea). The problem with this place is that it is so dirty inside. We sat inside for about an hour and no one cleaned up. Floor was wet from who knows what. Tables were dirty. Teens hanging out inside and did not see any of them eating or drinking. Disappointing. read more

This is just among several McDonalds on the south side of Chicago that's the worst in customer service. I just left there 30 minutes ago from ordering food and the service was very slow and when the cashier rang me up she was pretty rude shoving my card and receipt without so much as a polite thank you. Dont understand how hoodrats get jobs working with public and they're so rude. I don't come to this location a lot. read more

Very disappointed I went there to use the McDonald's app and was told that the ab machine isn't working so they can not take the coupons from the App machine why don't they reboot the at machine why don't they have a technician to fix the App machine today is Friday this is a day for them to have customers! read more

I go to McDonalds a lot during the week. I've been to this one a few times but after my experience yesterday, on 2/28, I had to write a review. They have two lanes for the drive thru and it still took almost a HALF HOUR to get through and get my food. Because of the way its designed, once your in the lane, you cant get out. So not only did I want almost a half hour for a large coke and french fry, but the fries were undercooked and not even hot. I was so mad. Will never go to this McDonalds again. read more

Horrendously slow. Prone to no apple pies late at night. Does not accept McDonald's app coupons.

I love this location my fries and food be hot and they move the drive Thur line. They need to work on the mobile app. This first time I used it they didn't get it right I guess the second time is the charm. read more

They tend not to use their order confirmation screens at the drive through so check your orders before you leave. I had issues with the wrong order on my last two visits. They were worked out but who wants to have to go in if you shouldn't need to. read more

My Fiancè and I only come to McDonald's for breakfast after a looonnnggg night of drinking lol. Each time we visit we are taken care of by a guy named Rah Rah or Raheem. He is such an awesome spirit. I know it can be tough and frustrating dealing with drunk people at 6am but he was very patient and kind. One time he was there with no help and still managed to get us in and out with a pleasant and positive attitude. Thank you so much Rah Rah. read more

This place have two out 10 good cashiers that treat you with respect and the oatmeal i got this morning was the worst i have ever tasted in my life!!! Need help please somebody show them how to make good oatmeal. read more

Check your bag before u leave!!! Ordered an angus burger meal with ice tea and got filet o fish with coke! Fries weren't even filled all the way! Terrible terrible terrible!!! Zero star! read more

This is absolutely the worst McDonalds on the Southside of Chicago on 67th and Stony Island. Besides waiting in drive thru for 30 minutes in the heat, they had none of the cool drinks such as slushees or ice cream. I will never come back to this location again. read more

ABSOLUTELY DISGUSTING!! stinks inside and there were very rude and nasty workers . they had hair falling out , un washed hands .. and was yelling loudly and talking to customers very sexually inappropriate!! drinking out of machines and etc very dirty complex never was like this before read more

20 mins in the drive through watching the young lady go through her purse. Unacceptable.

Probably the most unorganized, rude, ghetto McDonalds that I have ever encountered. The Security Guard (yes they need one) is constantly telling people to not sit on the window ledge. Heres a thought "PUT UP A FRIGGIN SIGN ASKING PEOPLE NOT TO SIT THERE". You never know whether there is 1 or 2 lines. Today an employee was upset about something so she was mumbling under her breath while cleaning. There seems to be NO management or direction here. This location is the closest to my house, but I usually travel over to MLK. read more

Service has improved somewhat, makes a big difference when the manager is in the House.