The Collinsville exit off I55 has a lot of fast food options but at 1pm on Sunday all have long slow drive through lanes. I thought McDonalds would be faster and maybe they were. But not accurate. I hate the plastic waste in fast food, while I can't do anything about the plastic cups, I do have my own reusable straw. Ordering, paying, getting the first part of my order, getting the rest of my order I asked for no straw, and yet they kept trying to post straws on me. The filet of fish was so cold, the cheese couldn't melt even a little, the French fries were also cool to touch. Disappointing. read more

McDonald's - Burgers Near Me - Collinsville, Illinois

Some long, purple haired lady, bigger build and had a round tree tattoo on her arm had the absolute customer service and was disgusting to the other employees. She didn't get our order right 3 times and she was throwing cups at others in the building and was rude enough to practically throw our WRONG food at us then after she got our drinks wrong, she spilled the cokes all over the drink carrier and made it nasty. 0/10 a complete impolite, disrespectful human being that needs to realize she gets paid to do that job and she has no obligation to be like that. read more

Yesterday morning I went there before work and ordered a sweet tea, biscuit and gravy, and sausage. I waited almost half an hour and asked for a glass for my tea and left without my food to get to work. Then, at 10:30 last night I drove through after picking my daughter up from work. She got a 10 piece chicken nougat with honey mustard, fries, and I ordered a sweet tea. They were out of sweet tea, and when we got home she opened her nougat's and got 7 nougats and a mcCrispy and no sauce. We both work very close and it is convenient for us to stop there, but the service is terrible. read more

The service is terrible every single time. I have never had a good experience. The workers have straight up walked away when i've come up to the counter. The wait time is also crazy. read more

my fiancé ordered a large fry and a sweet tea and in return was given a medium fry and unsweet tea. Their precision is impeccable.

if I hear the word "what" one more time I will lose my mind!! the young man in the drive through seemed as though he was deaf

This was pretty much the dirtiest McDonald's we have ever been to. There was trash all over the floor where you order, stickiness all over the drink station, toilet paper all over the bathroom floors and a man was sitting on the toilet in the men's room rocking out to Music full of cuss words for at least 10 minutes. It turns out, the man sitting in that stall was a staff member. Our experience was disgusting! read more

This McDonald's served the best Quarter Pounder with Cheese I have tasted in my life.

Cleanest McDonald's in the area! The staff is friendly and made us feel welcome! The bathrooms were very clean and I am glad we chose to stop at this location. read more

Came here for breakfast and had a good experience. The play area was great and deserves 5 stars. Food was the same as any other McD's. Gave 4 stars because it could have easily been a bit tidier but as we were leaving I saw an employee doing some wipe downs so maybe this is unusual. read more

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My wife placed an order on the app. When I got there they said they had no record of the order. They had no problem charging her card $40 for food. What a waste of time this app is. read more

Gross! No way would I order anything there. The outdoor and indoor trash was overflowing, bathrooms were filthy with no tp or soap and trash all over the floor. The place had at least 6 employees and two customers at the counter. There were definitely enough employees to sweep the floor and empty the garbage. I would recommend that you pass that location by. read more

Great location....lousy service. Sometimes their credit card machine is down. Sometimes they run out of items. Frequently, including today...nobody answers at the drive thru at 11PM despite it advertised as open 24 hrs. Thankfully, Wendy's is nearby...though a less convenient location. read more

We've eaten in the play area and used Drive-thru a number of times on our way home from STL, and the workers have been friendly, our orders accurate, and the place clean. Good as far as McDonalds goes. read more

this is not based on the quality of food because it's McDonald's and they're all the same. this location is currently undergoing construction in the children's play area and half of the seating area. it's very, very unappealing and the space that is actually available is small. there was only one single person bathroom available and that was in the construction space of the playroom. there was just a very dirty vibe with all that work being done. they should temporarily close down the store until renovations are done. read more

McDonald's new app is awful. They had great daily deals and have now stopped them . New app is worthless

I feel the need to write this review, I stopped going to the location due to the long lines and POOR DRIVE-THRU service. I decided/hoped it would have been better and for a few times it was, but today, 11.28.2018, it was awful! I was in the drive thru, $18.00 order, breakfast food no one in line, but me, and then a car pulled in behind me. The drive thru person told me I had a 40 second wait on hash browns and the person behind me just ordered a soda, that I needed to move up, for 40 seconds??? WTH?? I was shaking my head, she said it is our policy. I don't care about your so-called policy, for that little time? She made me feel like my order was NOTHING and (it did cost more money for the order) so I said, I am not moving w/o my food or you can refund my money. She JUMPED on that opportunity to refund my money, offend me as a customer, and the useless Manager went along with it. The sad/funny part, the food was more than ready by the time it took to hand me my refund at the first of the line. I told the Manager, this is a drive-thru, not a sit down meal. I was first in line, 40 seconds to move my car was ridiculous and she agreed the food was ready then???? SMH??? Can you say ........ slow???? I hope corporate sees this, they had lost my business for good.. lots of places to eat with BETTER CUSTOMER SERVICE... my time and money is worth as much as that soda drinker bought.. that business took a huge loss for a $1.00 soda... sad, sad, sad..... read more

We just had the best McDonalds ever. We received our order before we had completed the payment transaction. It was clean and the staff was beyond friendly. Great job. read more