For staters i have been going here as long as ive been here in the states 12-14 years they need to add back the self serve soda and they have has some hiccups over the years read more

Constantly says it's open but it's closed when we arrive. Says it's open 24 hours on Google and till 11 on yelp but we go there at 10:30 or earlier and it's already closed read more

The McDonald's location in Monument rarely can get the order correct or on time. This last visit with the last straw. I placed an online order for a sausage McMuffin with egg and waited 10 minutes before going inside to find out where my order was. My order was missed so they made up a sandwich for me and sent me out the door. I returned a minute later to let them know they forgot the egg. I was in a rush so I jumped in my truck and left only to find that the bread was not toasted and was extremely doughy and there was eggshells in my egg. I typically do not post about restaurants but this is a ongoing issue with this location read more

Just a McD! Sunday morning a bit dead. Had to ask for fresh biscuits. Service was friendly.

How in the world has McD's not corrected this location and the leadership?!?! I have never, EVER, received a correct order from this location. McDelivery, drive thru, in store, doesn't change. ALWAYS something wrong. I actually tried ordering extra food in the HOPES I would get what I really wanted. Nope! Still wrong. Get your crap together guys. It's not that difficult to read a screen, grab the correct product and put it in the correct bag. Call your corporate office and ask for more training!!! read more

Liam was really trying hard on a busy Saturday morning!!! He gave my mom free coffee in her special cup.

Why is it? They can never get an order right? I don't care if I order it at the drive-through or I use the app. My order is never correct., first my wife ordered herself and my son a big Mac meal. Everyone knows what comes on the big Mac lettuce pickles special sauce, 2 patties, a slice of cheese. Can someone explain to me when does a big Mac come with one patty and no cheese? they have got to do better. I don't want to have to keep going to the McDonald's in old monument just to get my order correct read more

McDonald's - This was an online order. I did anyone notice that the Mc griddle steak sandwich is actually a bagel when clearly I ordered a Mc griddle. - Fast Food Near Me - Colorado Springs, Colorado

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The last good McDonalds is dead. For years I have gone out of my way to go to this McDs because it was the remaining good one. That is no longer. The last couple trips were mediocre but the final straw came this morning when I was overcharged and spent 10 minutes trying to explain the difference between Sausage McMuffin and Egg McMuffin but he couldn't understand. Then I tried explaining it by the price difference and he couldn't understand. So I simply paid the higher price, got my incorrect food which was lukewarm, and vowed never to return. I'm sad to say it, but "goodbye McDonalds." read more

30 min for 4 sausage burritos and a McGriddle. Unacceptable. Your paying the workers $17 an hour and that's the result???? Horrible! Avoid this one at all cost! read more

Oh my gosh, I just ordered three drinks and I have been in line for 15 minutes... When I got to the window for the food, they had to ask me what I ordered and then they started making my drinks! read more

Pretty disappointed. Ordered 2 quarter pounders. One was a quarter pounder patty, the other was not and was grossly made. And was grossed out by very dirty finger nails on young man who handed us the food at the drive through. Have felt this location has gone down hill. read more

For the past two years it seems without fail that if the temperature is above 75 degrees their milkshake machine breaks down. After waiting in line for almost ten minutes to order two milkshakes we're told it is once again "broken". I complained that they need to put a sign saying so at the BEGINNING of the drive thru line and now we wait another 7 minutes to drive thru the window line to order nothing! I was met by blank stares and an "OK" by the voice on the speaker. Thirty minutes later we drove back by the store and noticed there was still no sign up. Whatever, just pay me my freak'in fifteen dollars an hour and leave me alone. Can the behemoth McDonalds only afford ONE decrepit worn out milkshake machine? read more

I generally only eat fast food if I'm on the way somewhere, and this case we were about to leave for a long drive home from Colorado Springs, so for speed we grabbed McDonald's breakfast as we tend to do when traveling. We just searched for nearest McDonald's and went for it, we certainly didn't really read reviews even the rating was pretty poor (and honestly, most locations it usually is let's face it). Yeah, it was a holiday weekend, so it was busy. Many reviews talk of the slow drive through so seems that might be a common issue, and in this case we didn't even try it was a long line. Instead my wife went in, and yeah it took a bit, but the order was correct and the food was warm and tasted fine and hit the spot so really no issues for us and we'd use this location again on future trips. read more

This McDonald's is terrible every time. We ordered a large fries, got a half full large contain of cold gross fries. read more

McDonald's - french fries in a paper container - Fast Food Near Me - Colorado Springs, Colorado

Mcburger good, staff little unfriendly sometimes the interior is much nicer than what people make it out to be

I just came to get some breakfast, I was completly ignored in the second drive through lane, let 5 cars go in front of me, and THEN when i decided to pull up to the window and just order there the kid proceeded to yell at me for pulling up, And give me the worst attitude and no one would give me a manager and my order was made wrong. Its not that hard ive worked food service. get it together read more

They finally did it! They got my order absolutely perfect, the salt was perfect the service was nice, my cheeseburgers were absolutely perfect on every level, this is very rare for this location, but it now feels a bit more worth the price! Ill try to start coming here again, previously i refused to go here as 90% of the time the food was terrible read more

Avoid this McDonalds at every cost!! They have left out entire meals I have ordered. They get our orders right about half (or less) of the time. INSTEAD drive up to the other McDonalds in Monument (only 4 miles away) if you want delicious, crispy, FRESH fries or if you really want your order right! Or if you want fresh food altogether. read more

For a McDonald's, the service is pretty damn good. Compared to the Interquest and Hartsel Dr. locations, I can safely say that this location is way better than the Hartsel location and on par with the the Interquest location. I've been coming here for over 13 years. Yes, it's had it ups and downs. I've had issues before with bad employees, however, this past year, (2022) has been the best so far. The current employees are extraordinary! They are the most polite employees I've ever encountered at a McDonald's. No, I do not work here, and I'm not writing some fake review to boost their stars. I proudly work somewhere else and also have to deal with customer service. Ultimately, I give this place 4 stars (for the current year) because the service is amazing, but sometimes they rush too much. The consistency varies with the food that is fried. read more

Not sure if I should be seeing this...but come on...if you're handling food, put on some gloves! You have standards...corporate flows quality standards to you. read more

McDonald's - Working food with no gloves...especially after scratching their clothing, body parts... - Fast Food Near Me - Colorado Springs, Colorado

I wish I could comment on the quality of the food, but I can't seeing as 20 minutes is apparently not long enough for them to get your food to you. As I recall, the food there is comparable to most other McDonalds, but only go there if you're willing to dedicate the rest of your afternoon to getting some fast food. read more

I got the breakfast and it was normal I don't know it was normal don's except there was smokers everywhere and I didn't get my hasbrown

Too often I have to wait in drive thru parking area. Today was disappointing due to using app and then having to wait for too long. And then they shorted me on food. The app and receipt does not have a phone number. They seem to not want to be annoyed with these types of issues. read more

They do fries well enough and will give you a bbq sauce if you ask. The rest is so-so. Lower quality McDonald's location. The fries are good though. read more

I would not give them the one star. I order from here all the time. And never have a problem. However, today my son found a long blond hair in his burger after taking two bites. I called and spoke to a manager just to give them the heads up you know " Hey I just wanted to let you know that you should let your staff know to look out for the food because my son found a hair in his burger " His response was We do not have anyone working here with long blond hair. So I called Doordash to make sure it was the right Mc Donald's and it was. I guess the blond hair came from the sky. read more

Drive through good but check what you receive is what you paid for THEY NEVER HAVE THEIR MILK SHAKE MACHINE REPAIRED OR WORKING except odd occasions. Use the McD in monument itself rather than the Baptist Road exit I25 Update March 2019 I thought I would try a Big Mac with Bacon . The big.mac was fine around the 95th percentile ( usual ) but the two strips of bacon I would only describe as they were about 80% fat 10% bacon and 10% I really don't want to know. . I know that there is a lot of the flavor in the fat but the only 2 things I can say 1 there was no artificial flavoring added. 2 it's on a knife edge as to if it could pass as kosher, read more

Fast service, friendly employees. Food is always made fresh! We usually order with car side delivery and food comes out within 5 minutes. Orders are always correct! read more

Very friendly staff and fast service this morning despite the widespread labor shortages. Coffee was hot and I had the oatmeal which is always good. read more

Geez, been there several times. Every time I open my hamburger it is a mess. It would be nice if they could take an extra few seconds to stack it up the right way. Instead it comes out looking like a disaster. read more

This place did me and my brother wrong ! They discriminate against the handicapped & the homeless. My brother whos handicapped & wheelchair bound & myself (I'm temporarily homeless) bought & paid for our sandwiches & drinks & our truck had been running hot so we left it parked & sat across the street to eat our "meal" when a police officer approached us advising us the McDonald's called without any incidents or provocation to leave & never return .& thats when we realized they DIDN'T PUT ANY MEAT in our sandwiches & the cop wouldn't allow us to return our food?, WTF RIGHT?, and matter of fact i had just been told by the store employees that they planned to look at my application for employment today when i purchased our meals. WE PLAN TO SUE THESE DISCRIMINATING JERKS!! read more

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Drive-through this morning for an iced tea. The young man at the checkout and the young man who delivered my drink were so pleasant. Very

As someone who goes to this McDonald's at least once a week for the past 9 months or so, I can say this location is reliable in the quality of its service and the quality of its food. Granted I get the same order every time I go, but they very rarely mess it up. The staff are polite and respectful. I'm in and out pretty quickly. read more

I swung by for a snack and ordered a McDouble. They dumped so much salt and pepper on it that it was not even edible. I get that it's McDonald's but seriously, worst sandwich I've ever had from there. read more

I realize Covid has changed everything but I don't believe it has change the way you hear. I went to this McDonald's ordered a number two which is a quarter pounder meal and then I'll order four cheeseburgers with no onions ketchup or mustard and a Dr Pepper I got six cheeseburgers all with ketchup mustard and onion and a diet Dr Pepper not thrilled read more

Cold in unappetizing food, served with a poor attitude (by the manager) that cost too much money. Was just told (by the manager Cortney) a 20 piece chicken nugget now comes with 2 sauces. I had that and a large fry and wanted 5 and was charged for 3 of them. Food was cold and so was the service. Look elsewhere for your crappy late night cravings.... read more

Wow...like really? Burgers aren't lined up with bun, cheese half on it while meats on the other end. And whats with the random piece of lettuce on my mcdouble? Is it really that difficult to make $10/hr and do it right? No wonder no one wants to give you higher wages. Meats half temperature...yummy :/ And that black hair, you know, the one on top of the brown paper bag? Yeah ill find a different location. Lmao read more

For what it's worth here is an assessment of recent experience after visiting the McDonalds on Baptist Road in Monument Colorado. When it opened it was one of the best McD's I ever visited. They have the ice cream machine fixed!!! Internet article indicates all McD is getting New machines. read more

This franchise is Veteran-owned. They offer a Military Discount 24/7, 365. Make sure you ask for yours! I frequently forget unless I go inside. read more

Currently in line. It's been 30 minutes, the line has not moved at all. So much for fast food. Enough said.

quick rundown: typical mcdonalds Got my order right reason for downgrade? staff apathy. I was the ONLY one waiting at the counter (on a weekday around lunch time (should have been warning bells)) and *I* had to get the attention of the cashier...she was too busy socializing. Since she couldn't pay attention to me for 30 seconds, I had to ask her for my cup as well. I don't want to sound like a whiny b**ch, but come on, this shouldn't be that hard. read more