This is a newer McDonalds but it may have been the worse service we have ever received. When we walked in someone was yelling in kitchen. They put our order in mobile pick up when we were dining in. So it got cold. They only realized this after I ask why our food was taking so long. They remade our meal. The only one that was really helpful and apologetic was the young man at the register. They kept saying they were backed up on to go orders. read more

The restaurant was filthy. As soon as we walked in we noticed there was trash on nearly every table. Drinks or lids and one table even had a pair of used rubber gloves on it. We will not be back. read more

I personally love McDonalds when they get your order right. But it sucks A LOT if something is missing. For example: ordering and paying for 40 nuggets just to receive 30. At some point, you kind of just do not care anymore and just choose to never go back to an establishment. For me, thats what happened today. I ordered 50 nuggets, 2 large fries and 1 medium fry. Just to barely receive HALF of my order. Do keep in mind that I also live 20 minutes away. This location has decent quality, your fries wont be soggy and wet, but the service and attentiveness of the worker is below subpar and leaves a LOT to be desired. read more

all i have to say is that the service was horrible. they had nothing in stock.two employees ignored me when i tired talking to me many times read more

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Slow service. 15 mins for a mchicken is crazyyyy!!! Like 2 cars outside and 6 ppl inside but somehow the food takes 15 mins to get out is crazy!!! read more

After Covid, many establishments have become commonly understaffed, dirty, and quite frankly just poor on service. Stopped in this McDonalds for lunch today and could not help but notice how well the place looked. Clean bathrooms and dining area and great service. Could not help but want to leave a positive review after this visit. read more

They messed up my food. I asked for a ONE Mc Chicken and I GOT 2 BACON MCDOUBLE. Bad service McDonalds. I prefer Chick Fil A

This location manages to take the fast out of fast food. The drive through line doesn't move. On occasion two or three will get served quickly, then you will sit for five minutes or more without moving. The fastest I have ever been served is 15 minutes. Last night, at 10:05 pm, it took 45 minutes to get served. Not because they were exceptionally busy, but, because they are that slow. I don't know what the continual hold-ups are, but I'm done with this location when there are so many other options in this area. No complaints on the food as it's the typical McDonald's consistency. Service is just consistently unacceptable. read more

Today I've came around 7:00 PM to order two large sweet teas and two large fries. I received what I thought was my correct order because I was so used to having great service from this McDonalds, and I came home to having my order wrong and no receipt. The wrong order had a burger and 10 spicy chicken nuggets. I came back to the McDonalds an hour later and was greeted with a disrespectful night manager named Stacey who didn't deal with the situation properly at all. I do not recommend coming to this McDonalds at all, they'll just get your order wrong and you'll be disrespected by them. read more

I ordered 10 minutes ahead on the app and when I get there my order is still not ready even though no one is in the drive thru line they pull me up once there I noticed two other cars pulled up after about 5 to 10 minutes a guy comes to give me my food and I tell him he forgot my drinks and I check the bag to notice that's not my food in the bag so I tell him and he takes the bag and my receipt and gives the bag to one of the cars in front of me after walking back and forth between cars asking what they had (clearly not knowing who ordered what) and after another 10 min I finally get mine even though it should've been ready upon my arrival read more

I ordered a sausage McMuffin and hash brown. When I went to the window the girl tried to give me a drink and bag of food. I said "That's not my order." She looks through the bag and said "this is a muffin and hash brown." I said "well, you tried to give me a drink and I did not order one." When I got home, there was a disgusting McGriddle in the bag. It WAS wrapped in a McGriddle wrap. Maybe the employee should have listened to the customer and read the paper wrap. Need to teach your employees how to read. read more

The people there are rude they don't wash their dishes properly all they do is rinse them off

If I could give it a 0 I would. I do not recommend I was in there on May 23rd at approximately 10am with some friends waiting on them to get their food. the rest of us had chick fil a cups because that's where we had went prior to taking our other friends to Mcdonald's while sitting there talking the manager named "Alex" came to us with a hostile tone and attitude telling us to leave bc we had our chick fil a cups. we gathered our items and as we were walking out I told her that she didn't have to speak to us that way since I do work in upper management so continued to cuss and threatened to fight us. it was SOOOO unprofessional how she conducted herself and this needs to be an immediate fix. read more

If you ever find yourself stuck in a nostalgic loop, between adulthood and childhood, and your desperately craving a taste of both worlds, the adult chicken, McNugget happy meal at McDonald's is your portal to a golden fried happy place. Let me set the scene: I strolled into McDonald's with a swagger of a full fledge adult, but my inner child was doing cartwheels. I approach the counter, for the cashier didn't even batten eye at my order. It was as if they anticipate the joys reunion of my adult self with a classic childhood treat, now let's talk about the nuggets. These aren't just any nuggets, they are like the secret agents of the fast food, world, disguise in a crispy golden coating. they're so golden I briefly considered entering them into the Olympics as synchronized swimmers. Their fries, the unsung heroes of the meal, deserve a standing ovation they were like tiny, edible, wands, waving away any trace of Adulting stress, and replacing it with the magic appear joy and the toy, all the joy of opening that little box of toy that didn't require batteries or a software update, it was refreshing blast from the past, like finding your child diary, and realizing your biggest worry was whether recess would be long enough. As the apple slices, they placed the role of responsible doll at the table, trying to bounce out the party of flavors. I appreciated the presence, but let's be real. They were like that doesn't drive at a wild party, in conclusion, the adult chicken McNugget, happy meal is a symphony of flavors, a dance of nostalgia, and a reminder that, sometimes, you just need to embrace the kid inside you, bravo Dula McDonald's for turning my lunch break into nugget Field adventure! read more

Another stellar 1-star performance. I said I would not be back after my last visit but I came with other people who wanted to eat here against my advice. As usual, the place was nasty and unkept. Pickles in chairs, fries in the floor . Trash and unwiped tables. My fries were served cold. The server stuck there fingers in my drink cup and I had to have them changed. I hope to avoid this store in the future. read more

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Worse McDonalds I've ever been to and I've been to some pretty bad ones in awful and dangerous neighborhoods. Ordered a salad and it looked days old. Ordered breakfast and it was bland. Avoid this location. read more

It's McDonald's, not much to say. Order via the app and it will be faster and you earn some rewards. This drive thru was fast and all items ordered were correct. read more

Wow second day of opening. Ice cream machine out. Ordered 2 apple pies, paid for it then driving up to second window knowing I'm going to get my apple pies & they said they are out of apple pie after they charged me. So, NO Apple pies on day 2 of Opening so settled with a cherry pie. Received my order and the Cherry pies weren't in there so had to ask for them. One of the Happy Meals was missing a TOY! Had a very disappointed kid when I got home, one got a toy and the other didn't. I ordered a Large meal & got a medium drink. So my entire meal was messed up, horrible experience at the NEW Harbin's Rd.-316 location. & Yes, This was ALL IN ONE visit at this location! read more

You wanna know how you can improve? Stop hiring all these kids who are rude as hell and find people who are serious about their job, personally, I'm on the verge of quitting read more

I usually don't come around here too often but Isaiah from the night shift gives me a reason too Best customer service I've ever received and I will definitely be coming back! read more

Train your employees to make an ice cream cone. They threw away four poorly made cones before a lady customer after me directly came in and made me two proper cones of ice cream. This is sad. Oh and one guy dropped a penny I gave him while paying then asked if I have another penny. Its just a small penny but again.. clumsiness to the fullest. read more

Aside fromt that it took around 30 minutes to get our order in the dric re thru which was 20 piece nuggets and a big mac meal. When we did recieve our food the nuggets were burnt to the point of being black and the big mac had 1 meat patty the size of a breakfast sausage. Tried calling the manager but no answer the phone just keep ringing. I will email corporate with pictures of the food. read more

McDonald's - Fast Food Near Me - Dacula, Georgia

Honestly this McDonald's use to be pretty decent but now its horrible if a place is 24 hours it should be 24 hours not were short staffed so we'll take random 20-30 minute breaks to avoid working and tell customers "the systems down" I work the night I understand it can be tiring but if I have worked an over night shift and everything's is closed except McDonald's I expect the simple sandwich the night shift team should be reevaluated this is not the first time and I know it won't be the last this is one of the absolute worst places to go expecting a meal. If I could give zero I would Grayson has never been this unprofessional and that's honestly sad coming from a McDonald's in Dacula of all places read more

I'm so sad to see these other reviews. This McDonalds is fantastic! I just got lunch for me and my kids (4), and they even put a different toy in each Happy Meal! The fries were hot, the burgers tasted great! The lettuce, pickles, and everything were fresh-tasting and delicious. Thanks, McDonalds team! read more

Set in the drive thru line 4 almost 20 minutes and never moved. Yall got to get it together

This is my go to McDonald's since it's near the preschool my kids attend. They like the play place- I like that I can sit in there and keep an eye on them while we eat. Food is relatively quick whenever I come, the people who work here are quite nice and a couple of them- including one of the managers- are friendly. I have the app which is nice to use because they have pretty good deals frequently for buy one get one sandwiches or free fries with a purchase, etc. I have also used mobile ordering here but don't prefer it, since like all other locations I've tried it with, picking up curbside is actually more time consuming than regular drive thru. It is also pretty clean most of the time although not as diligently cleaned and cleared as other ones I've been to. Overall- you know what you're getting when you come to a McDonald's but at least this one has a large play area that's always air conditioned or heated. read more

McDonald's - Play structure - Fast Food Near Me - Dacula, Georgia

I know, it's a joke to write a review about McDonald's and even worse to write an update. But I just have to say... STAY AWAY FROM THIS PLACE! Today my cheeseburger was so dry I threw it away after 2 bites. It had clearly been sitting around for a while, but I used the drive-thru and didn't have time to go back and return it. When I ordered my meal the girl taking my order asked me if I wanted a free cookie or apple pie. I said "sure, if it's free" but then my total changed. She switched my order from a medium to a large where the pies come with the meal. Somehow in her brain she thought this was giving me a free pie, but I paid more for the large meal (that I didn't want) than I did for the medium meal, so how is that free? I guess she didn't think I was paying attention to the order screen @ the drive-thru. She should have asked me if I wanted to upgrade to a large and get a free apple pie instead of trying to trick me. Speaking of their pies, did you know McDonald's has a four hour shelf life on their apple pies? 4 HOURS from the time they cook it until it is no longer saleable. I could literally drive from Atlanta to Chattanooga Tennessee and back or hop a flight to Chicago to eat @ White Castles and return in 4 hours! ~~~~~ IMAGINARY RE-ENACTMENT Employee - Hi Sir, I made this fresh for you 4 hours ago! Me - Awesome! I prefer my food to sit under a warmer for hours! Employee - Then you'll really like our pies! We peel old expiration stickers off and let them sit ANOTHER 4 hours for extra dryness. Me - That sounds yummy! I hope the inside has dried out. I wouldn't want that hot filling to burn my mouth. Employee - Oh no Sir, our pies are barely warm and the filling is so dry you'd have to scrap it off the crust and rehydrate it with water! Me - Now THAT is the McDonald's food I've come to expect! Thank you! I love wasting my money on empty calories and poor standards. Employee - You got it Sir! You came to the right place! ~~~~~ I ordered around 1:15pm and received a pie that was marked 'use thru 3:52pm'. That means my pie was already an hour and 23 minutes old when I got it right? WRONG!!! When I bit into the pie it was hard, cold and dry. So dry the juicy apple filling had congealed and turned a darker color. It was then I noticed an old sticker had been pulled off the box and replaced with a new sticker. Who knows how old this pie was, but I'm guessing it was on it's second 4 hour wait on the shelf. Also (and this is true of ALL McDonald's), they fill my 32oz Styrofoam cup with so much ice that I probably only got about 12oz of sweet tea! I know I'm being nitpicky, but it's so little I ask! Is it unreasonable to expect to get what I paid for? On the positive side, the fries were great! FINAL THOUGHTS I'm so disgusted with myself. I said I would never come here again but I'm a sucker for giving businesses one more chance. I think it is entirely possible that McDonald's will cease to exist within the next 20 to 30 years, and it's because of locations like this! Seriously, stay away from this location. Ray Kroc himself wouldn't eat here! read more

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They screw up the order about 90% of the time, with me it's 100% of the time. Is it that tough to just take an order and then fill the order? Apparently. FYI: the people that you have work in the windows are as friendly as a street fight. read more

3/5 times I visit this location I get the wrong order. It's so frustrating because having to go back for the right thing absolutely ruins the convenience of going through the drive thru specially when you are driving around with two small children. Today I got pickles on my Big Mac for the 3rd time in probably the past two month. I finally got so annoyed that this is continuously happening that I asked for a manager and told her I was allergic to pickles (even though I am not I am just grossly disgusted by the smell of them that it makes me nauseous) in the hopes that they will take these mistakes and lack of service more seriously but instead of an apology and perhaps a credit for the inconvenience of having to turn back around she felt the need to prove me wrong (or embarrass me I don't know) by saying that the Big Mac sauce is made with pickles and onions. Honestly, one shouldn't have to lie to have their concerns not fall on deaf ears but considering this seems to be a clear ongoing problem at this location is hard to wonder what is it going to take for them to fix it. read more

McDonald's - a hamburger with lettuce and pickles - Fast Food Near Me - Dacula, Georgia

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My husband and I came here after midnight yesterday on the way home from visiting my dad. I have to say this was the best tasting McDonalds meal I had in a long time. I mean the burger was fresh cooked, cheese melted and even the fries fresh hot and salty. I told my husband I haven't had this great of a meal from McDonalds in years. It was perfect! Great job guys! read more

It's a little after 12pm and the drive thru was busy for lunch. The gentlemen working the window was awesome!! Had my order correctly put in the bags. All my sauces were there and he was SO sweet and even said he was waiting on hot fries for my order. Will be back especially if this guy is there. :) read more

Please stay away!!!!!!! This is a FAST food restaurant as such you should not have to wait 40 minutes to get your food. This is ridiculous especially because you ask the staff for a update and they can provide you with anything, much less look at you . It's not worth it stay away!!!! read more

Will not be going here again. I ordered a sausage mc muffin and hash brown. Was told to pull forward and wait for my order. I waited 9 minutes and the girl brought a cup of coffee. She said wait a minute, went back in, came out after another 3 minutes to ask if I had a sandwich with or without the egg. That was it. Who knows how much longer I would have had to wait to get the right sandwich at the height of the breakfast hours. I told her to forget it and left without my food and without my money. read more

Sorry excuse for a restaurant. Maybe if they hired people who were more mature it would help. Too many young kids without a clue how to do their job read more

i cannot say enough good things about this mickey d's. i tried the "bts meal" and it was divine ! the night crew are TROOPERS. i'd specifically mention that the white 2004 camry in front of me took AGES to complete their order, only for it to be $11 worth of food!! well done, team! also, cant forget to mention i got the famous McDonalds ™ Sprite ™ and i got a sip of the heavens above. amazing. read more

McDonald's - THE sprite ™ - Fast Food Near Me - Dacula, Georgia

What can I say about McDonalds, a lot really but I am not going to write a novel on Yelp. In the early morning you can get your food quickly, although sometimes they burn the McMuffins, because hey, an English muffin can be pretty tough to cook. If you come in the afternoon/evening be prepared to wait because the size of the line would indicate they are giving away free stuff. Food is ok for McDonalds, can be tasty, but you feel guilty after-words. Kinda like watching reality TV, can be fun while your doing it, but you want to cover your head in shame after. Local-Guy tip- Download the McDonalds App on your phone, can be pretty handy if your getting food for more than 1 person. read more

The order taker at the drive through was ringing up our order wrong. When I tried to correct the order she argued with me. When I asked to speak to the manager all the sudden they were out of one of the items we ordered. We drove away. read more

I guess I shouldn't have expected anything more seeing the review of this location and all surrounding locations but I did considering it is the highest paid restaurant out of all of them. With such high profit margins, you would think they would at least TRY to be competition with Chick-fil-a, but they don't care (at all). With a viral Tik Tok account; I will be posting this as long with the video evidence I have as well so most people will probably see it there as I pick up close to a million views with every single post. One of the workers literally made jokes about my mom over the phone which I have video of and will be posting. This is a disgrace to all McDonald's employees and I know they're going through the Travis Scott burger right now, but this was unbelievable. McDonald's may see this and do what they always do and offer me the six dollars back for my meal but this is so far beyond past that I don't even know if $100 would make up for this. I'm not asking for free money, just letting people know what McDonald's is about. They have all this money (FROM YOU) and won't even try to compete with the customer service of Chick-fil-A. It's saddening. read more

Wow!! Well as usual I can deal with the breakfast, no problems there with pretty quick service if you're inside of the store. At night, it's horrible especially around 1 or 2 am when it's not supposed to be busy. I don't know if everyone is on break but it takes a long time to get food. Once you get it, it's lukewarm. If it's hot, it's because they ran in through the microwave and now the meat is dry. I think they serve you what they didn't sell for the entire day. You pretty much have to drink 3 big glasses of liquid to hydrate your food once it hits your system. It reminds me of the sea rats in the Marines where you have to hydrate the food before you cook it. I'll do breakfast, and maybe a fish filet with cheese for lunch but in the early am hours you may want to stay clear. read more

McDonald's - Fast Food Near Me - Dacula, Georgia

If only I could have given zero stars. I Placed an order via the app, when I got home there was no patties in the big Mack sandwich. Before they left out a sandwich out of my order. We rarely do fast food only during certain times but Two times is enough, my money is best spent elsewhere. read more