slowest McDonald's ever. went inside for a shake and plain and dry burger. stayed for about 30 mins and they didn't even start my order. I walked out after almost 40 mins and wasted $6. they all walk around talking to each other and friends, anything but making your food. only focus on mobile orders, so if you want McDonald's that's your only bet. read more

the mf running the drive thru needs to be fired or take some freaking happy pills. dude was huffing and puffing the entire time and was very rude and couldn't hear I guess. if you're reading this dude, go get some help and find some happiness. maybe quit McDonald's cause it's not working well for you. read more

Placed mobile order at 4:50 AM because it's a 24 hour store, pulled up to both ordering screens. They were both dark and it looked like there was only one employee and they weren't responsive. Now it seems like I need a PHD in computer science to figure out how to cancel my order. Nice! read more

It was 4:30am and I arrived at this McDonald's. I checked google maps and this is a 24hrs McDonald's everyday. I ordered on the app and it said they are open. Pulled up to the speaker and no one answers then I pull to the first and second window and can't see anyone. I call the restaurant and they said they don't open till 5am. I already ordered on the app so I guess I'll wait half a hour. :( 30mins later... they forgot my straw. 15 mins later i get home and the paper bag ripped ripped out the bottom, my food everywhere. read more

This is absolutely ridiculous I placed my order over an hour ago, my order consisted of 2 10 piece chicken nuggets. There is no way it should take over an hour to make 20 nuggets. Get it together read more

McDonald's - Showing the time of arrival. - Fast Food Near Me - El Reno, Oklahoma

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This place. I mean I know it's McDonald's but seriously. My man has a severe reading disability and instead of helping him they told him he would have to order at the kiosk. He came out so I could go in and order. I asked them why someone couldn't take his order and was told there was no one available to do the register. I did the kiosk. They forgot my drinks, my sauce for the chicken nuggets, a sandwich and the kid's water bottle. I give stars where deserved and this place was gross. Thankfully this was a one time desperate stop for our kiddo while traveling. Don't go here. read more

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E Order on the app. Waited over an hour to get the food. Basically had to go in and tell them exactly what to make. Then tried to leave a review on the app and it wouldn't allow me. Worst McDonald's experience!!!!@!@ read more

My husband and I were driving cross country from Charlotte to Scottsdale. We don't get hot and spicy mcchickens out there so I was excited. The lady taking our order was super friendly. She made a lot of small talk. Our food was prepared in decent timing. It was super tasty and worth it. Glad we ordered food when we did because when we jumped back on to the interstate there was major traffic. read more

McDonald's - Fast Food Near Me - El Reno, Oklahoma

This is THE WORST MCDONALDS I HAVE EVER BEEN TO! As everyone else is saying, it is defiantly being ran by a a bunch teenagers with ZERO CUSTOMER SERVICE SKILLS and ZERO MANNERS! I have walked into McDonald's and the first table had nothing but trash scatted all on top! Like as if someone ate there and didn't throw none of their trash away. I waited to see how long it took for someone to clean it and no one ever came. Then in the same visit I had my kids with me and took them to the play place area after we made our order. It was even more disgusting and none of the table were wiped off and there was food all on the floor! I had to then asked someone to wipe off the table and they couldn't even do that right! The girl just got a wet rag and pushed all the food onto the floor next to our table...she also left one of those numbering signs on the table to from previous customers and didn't bother to even take it back with her! Also another employee came up to me while I was eating and asked me "can I ask you some questions?" And proceeded to tell me about her and her boyfriend's problems...definitely something I don't want to hear and from someone I don't know....Also of course like everyone else...they can never get a order right! And when I ask them to repeat it at the window, the little snotty brat teens give attitude while reading it back...most of the time WRONG and I act shitty back when I correct them....save your money...take the extra 15 minutes and go to Yukon or OKC if you want McDonald's! read more

Three mornings in a row, I got half an order, missing items, or no items. I called this morning to speak to the manager, and she told me that they sometimes get busy, and I should check my order. I do not work there, and her attitude is the problem. She is going to speak to her employees, and I have a receipt, but I only want my money back Bad attitude = bad review Too bad I had to give this joint a star at all. read more

I went to this McDonald's this evening, I first set in line for about 15 minutes waiting to order, get to the window and the pink opened the window the smell of pot came rolling out. Paid and moved up to the second world down and the kid that was there was so stoned he gave me two meals. I asked for bbq sauce and he proceeded in telling me they didn't have any which was funny cause he was holding it in his hands as he was telling me. I had asked for no onions on my burger when I got home the was a receipt on the burger box that said no onions but the burger had extra onions. This place is a damn disaster read more

Absolutely the worst McDonald's I've ever been to. You can not order from the counter! Really the registers are locked. The Manager is as rude as they come. Do not try to do the pick up ordering either, you will be waiting for 30 minutes. read more

Hamilton ran the McDonald's out of food and hunter myers had bad customer service Bacon Sandwhich

Forgot my damn sauce make sure you ask for it again when you get to the window!! The lady working wasn't to nice but my food was good so I'm not complaining to much read more

Place is chaos. Staff looks rushed but also don't know what they are doing. Been here a handful of times and NeVER had our order correct. The staff here really could do with some customer service training, I've seen so many rude encounters not just with me but other customers there trying to order food. read more

I think someone forgot to stock the store. They were out of receipt paper, Coke, second drink that was a Sprite was only carbonated water, and we asked the person handing food out the window for napkins, his reply was their in the bottom of the bag. Well, no they were not! Two of Quarter ponder deluxe's were so sloppy. Fries were cold. I ate at this establishment several times. I would say this is the worst it's been. read more

Came here for a sausage egg & cheese McMuffin, caramel macchiato and a hash brown. 25 minutes of waiting at the pull up #1 and everyone behind me was constantly served. First an employee came up and gave me the coffee. Didn't know i had food too. Second person came out and asked what we had. 10 minutes later they brought Me my food which was not hot and was the wrong breakfast sandwich. So irritating.... especially sinCe we're on a road trip. read more

Worst McDonald's I have ever been to it was run by high school students I don't think there was an adult there to keep things under control the employees were very loud shouting things the whole time also employees that were not working were going back and fourth behind the counter this was at about 930 at night they got our order all wrong fixed it as far as what we payed and then remade we sat there for about 15 mins before I checked on were our food was they forgot about us food was not hot she did give me all my money back in the end after about 6 employees got off work they hung out around the restaurant going in and out and back and fourth behind the counter I will never go back there again the worst run McDonald's ever needs adult supervision I totally support hiring high school keeps just not them running the restaurant read more

I wanted a quick treat, but you already know it. The ice cream machine was DOWN. lol . What a joke. I walked next door and BURGER KING got me fixed up. McDonald's was too concerned whether or not it was 11 and should they lock the doors. It's 10:45 calm down.... read more

fast drive through, courteous service, warm and put together food, employees communicate well and wore their masks properly -- everything you can ask for out of a road-trip McDonald's stop read more

I don't go to Mc Donald's that often maybe once a month if that , I feel like it's more for people that have kids that need to eat and play and get out of your hair kind of place but for some reason I wanted a cheese burger and a lg fry.... Big mistake I know my meal only cost $4.99 that includes tax but I paid for a large fry when I got home it was in a large box half full seriously it just made me upset . My husband told me that's what you get for going to mc Donald's while eats his fresh deer meat....... :/ read more

It's McDonalds. A bad McDonalds doesn't taste like all the rest. This one is on par with the rest. I enjoyed it. Feel like I got what I paid for. read more

Is good but the ice cream machine never works everything else is great apparently i have to letters cause my review is too short!?!?!? #sadnibbahours read more

Don't even try to get food from here they are literally never taking orders... or cash only and won't give you a receipt....

If I could have gave them zero stars I would have. From the horrible customer service (the man couldn't concentrate on us from being worried about telling his friend hey wait on me I want to smoke). The food was horrible the fries were burnt and cold not a good mixture. Never will I attend that McDonald's when I'm in el Reno. Need new management so they can run their store the correct way. Customer service brings customers. read more

i asked for a bacon egg and cheese mcgriddle and got a bacon sandwhich.:/ not only that, but repeated my order to me at the first window?? do they just not communicate? idk read more

McDonald's - like it looks good but not at all what i ordered. missing 2 MAIN ingredients??? - Fast Food Near Me - El Reno, Oklahoma

This McDonald's is the worst I've ever been to. The 4 times I've taken my kids here to eat they have been out of ice cream, quarter pounder meat, fries, and lastly large cups. The drive thru people are rude and aren't helpful at all. I got food poisoning from the chicken nuggets and I refuse to ever eat here again. read more

The kids love the play ground we had our food brought with a smile thank you Crystal Posey for making McDonald's a nice place to come

My wife brought me home a bacon smokehouse burger and a McFlurry. The burger had NO sauce and McFlurry was only 2/3 full. I spoke to the manager and this is what he told me. They are out of sauce but are forced by their boss(s) to sell the burger anyway. And the reason the McFlurry was short was because the ice cream machine is slow and it takes to long to fill it up all the way. Between them and the El Reno Braums, it's a race to the bottom. read more

Not good ice cream machine is broke and no frozen drinks and I wanted a new drink and no frozen drinks so mad

This McDonalds's is not a 24hr McDonald's. So if you plan on showing up at 4:30 in the morning for breakfast. Well your shit out of luck! There will be cars there and lights on but they will not acknowledge you at all. read more

This is truly the worst McDonald's ever. They are lazy. They never have the inventory that is to be carried by McDonalds. While in the drive thru they helped 4 other people in the other line before they got to me. Told me to hold on. Just to tell me half my order wasnt available. This is nothing new. They said they dont do espresso shots in coffee now. The employees are unprofessional and they arent even the kids that work there, these are grown people with the motivation of sloths. The chicken I got today was cold, hard, and dry. Sloppy thrown in a box. This needs to go to corporate. This place needs a change. read more

I don't know why people complain so much I like our in town mcds. They are fast, friendly and accurate.

VERY fast, friendly and accurate service; nice, big, clean play land... and air conditioned, so us parents don't feel like second-class citizens! For our van full of six kids heading down I-40 on a hot, humid day, this place is an oasis. read more

Went by 3 times was completely ignored this morning even with someone inside the window staring at us........ Watched at least 9 other customers drive away as well read more

I have been upset the last 2 times here, first time, last week, i ordered a egg mcgriddle i got the oj but they refused to give me the hash browns, said it didn't come with hash browns. tonight i ordered a big mac meal and egg mc griddle meal, with the big mac i asked for a sm. salad instead of fries, i got neither, but got my dr. pepper, the egg mc griddle meal i got no hash browns or oj, said i could buy it extra and told me you didn't pay for it any way you had coupons, she asked for my receipt and kept it, told her i was going to talk to the manager so she said you didn't have to pay for it my name is-----johnson, night shift sucks. read more

Been waiting on the drive thru for over 45 mins. This is ridiculous We are currently at the window and they talking about we haven't started on your burger, smh we can hear them fight, talking loud and doing the most. read more

The egg white delight was good however the hashbrown was full of grease. Went thru drive thru and it was moving along at a decent pace. Paid and they already had the food and drinks ready. Happy with the overall service. read more

I'm not giving this place a star. ( the only reason it has a star is cause i had to do it before it will post). This place is the WORST place to eat. I think teenagers run the place. If there is adults there they dont act like it. I live here in El Reno. And the last few years this place is gone down hill. If go through the drive thru and ask for ice cream they tell you the machine is broke. But you can come in and it works. That is just laziness. When you order is wrong or you dont get it. And you have to wait like 30 minutes for the rest of your food, if the even put it on the order. And I dont think the owners even care one bit. The only thing this place has is it clean most of the time. I will just drive to Yukon or the city. If I eat in El Reno it only 3 spots only. read more

Service is quick but there are often communication break downs that disrupt order fulfillment.