I used my app to order a happy meal for my grandson. Their app gave me the 4-did it code as I got near. I then sat in line for 14-minutes. During that time, six cars got thru the ordering process. There were still two cars ahead of me. Their service was SO slow I had to get going. HORRIBLE SERVICE. 15-minutes for a happy meal??? This store is horrible. Avoid if you can. PS. McDonald's, you owe me a Happy Meal. ugh read more

Before I begin my review on a this world record of horrible restaurant, I want to say that this is a review of the past 10 years of experience here, and it hasn't really changed. First, the food. It is not food. Instead it looks, smells, and tastes like the calorie supplement it is. No nutritional value except trans fat. But breakfast hits different if I have that craving that happens three times a year... and they get my doordash right. Now the service, if I would be typing this review it would be another ten years. On average I would see numerous people behind the counter, so work. I mean it. Sometimes I would see 12 people behind the counter and they say, "You will have a long wait due to staffing issues." What staffing issue!?!! Also, can you get my order right? It takes me 30 minutes each time I go there they decide to play the guessing game on my order. Please just read the order receipt next time and all times. And one final thing, HOW DO YOU NOT RUN OUT OF ICE!?!?!?!?! Please put more beverage than ice in my drinks please, or share your infinite ice secret. The building is trashy, wrappers, sticky floors, stains, and food is what makes the building up. The bathrooms have seen better days. They look like they came out of WWIII. read more

Very slow. Nobody is at the counter. Nobody looks. Waited 10 minutes, order was cold.

If I could leave zero stars I would. Extremely rude staff and can never get our order correct. Call and explain our order was incorrect and was yelled at. I live close to this McDonalds and will go out of my way to another town to purchase my food. This restaurant needs to close or get new ownership. Not clean and staff does not care about the customers. Lost a customer! read more

Second time in two weeks, I've had a watered down hi-c orange drink. It kind of ruins my meal.Drive-through is slow and compared to other McDonald's I've been at ,their selections are minimal. read more

Worst McDonald's I've ever been to. Slowest service ever. 20 minutes for a coffee and fries and they screwed up the order too! Ridiculous

22 minutes!!! it took 22 minutes to get from the side of the building, where the orders are placed, to the side of the building, where you pick up your order. I use their app, which was advertised as being an expedited way of getting your meals. But when I got the food, it was barely room temperature. Cold, french friesand hamburgers are not appealing when they are room temperature. and hamburgers are not appealing when they are room temperature. I went back in the building to see if manager was available and I was told the manager was not available but I should call later. How on earth is this McDonald's surviving? Is the worst service of any McDonald's I've been to, and, although I enjoy McDonald's, frequent them, and it probably stopped at 10 or 12 different McDonald's locations in southeaster Wisconsin, I'm embarrassed to say that my hometown McDonald's, in Elkhorn, is the worst I've ever been to. Even more disappointing is that these negative reviews have been pouring in for months, and years, and corporate McDonald's seems to have no interest in fixing it. Clearly, the restaurant ownership team has no interest in fixing it. Clearly, the employees of this McDonald's are not motivated to make improvements.Even more disappointing is that these negative reviews have been pouring in for months, and years, and corporate McDonald's seems to have no interest in fixing it. Clearly, the restaurant ownership team has no interest in fixing it. Clearly, the employees of this McDonald's are not motivated to make improvements. Time to tear down and put up something else. read more

They refused to accept a $100 bill because my order cost $56 and only small bills i had added up to $54..the manager refused to accept the money and called the cops..when cops show up they said the McDonald's manager said I can go break change at the gasstation and come back for my food..I told the cops that after all this I don't want to come back for cold food and it was very petty..the cops spoke to the manager came back and said he was giving me a ticket for disorderly conduct for 313 smh just wow...we went to Culver's they accept our American 100 bill you lost a 10 person family who were loyal customers read more

the food was really good and the service was amazing the boy who took my order was amazing his name was carlo it was good

I've waited 30 minutes for a ten piece chicken nugget order when there was literally no other customers. this should not happen

The absolute worst McDonald's I've ever had the misfortune of wasting money on! And I'm the king at wasting money!! Food is ALWAYS nasty, mushy garbage. And they NEVER get your order correct! Every fast food place in Elkhorn is just trash now! Culver's is the only place left that's halfway decent, if you don't mind waiting 15min for your food. Atleast they inspired me to quit eating all this crap! Officially done! Thanks Mickey'D's! read more

FRENCH FLY! FRENCH FLY!! FRENCHHHH FLYYYY!!! At the very bottom of the fry container was a perfectly fried and salted fly. read more

McDonald's - French Fly - Fast Food Near Me - Elkhorn, Wisconsin

Stood around and waited for someone to ask what I would like after about 4min in said something, got my food and fries were chewy from sitting around and very salty. But what got me is that it has no diaper changer in the men's bathroom. Had to take off my shirt and place it on the floor so my baby would have something clean to lay on and placed a diaper under her head for comfort. Will not go back till I see a diaper changer installed into the men's bathroom. Straight trash not having one in these days and times Straight Garbage and Embarrassing read more

terrible service, employees are always rude, there's always a terrible wait and unfortunately every single time (I seriously mean every time) I go there there's always an issue. the first time, they said they took my code for rewards and then when I got to the window the price didn't add up, so I asked , and the kid told me that he put the code in. Again checked the receipt, again didn't get the code, so I let the next drive thru window workers know. told me they first off couldnt add it to my meal which was already paid and said for, which I figured, but then told me that he lied and didn't put the code in. ?? why would you tell someone to their face that another employee lied about something that small? i didn't even really care, but it was frustrating and then to be told that made it worse. second time they shorted my change, i pointed it out and they told me I had to wait until a manager was on staff... isn't there always a manager on staff? it was again only a few bucks so I didn't really care but again super frustrating especially with the first time. 3rd time, one of the workers got pissy at the speaker because when we didn't hear her say one minute, we started to order and she said "there's plenty of people waiting just like you. wait your turn." then we finally started ordering when she came back, and we switched one of the items on our order before we went to the first window, and she said "ooh, someones indecisive" with a chuckle and it just was so weird. i felt uncomfortable to be honest and didn't understand why it was a huge deal to add tomato to a mchicken and how that makes me indecisive. Ugh it sucks that this place sucks, as it's just McDonald's and sometimes Is nice to stop when youre tired of cooking but it's not even worth it to go to this one. I'll drive my butt to another McDonald's or fricken cook instead of coming here, seriously. and it's frustrating because again it's just McDonald's man, why can't it just be average like the food youre eating. mcdonalds is not something worth being treated like that. read more

So. I just got home from my trip to MDs, everything else in my order turned out perfect, But this got me confused, i have always got my iced coffee here, and I don't know what happened, i used to work here and I know that iced coffee is not a soda and has there own branded cup, I know they don't look like this and i do in fact know they do not ever taste like sweet and sour sauce. Im Super confused, and i hope this can get resolved. Thank you read more

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My mom went into this mcdonald's today Sunday May 31st she was treated extremely rude and screamed at her to stand on a circle and stand back this is AWFUL customer service from an awful mcdonald's . look at your overall ratings it's a disaster read more

This place has been terrible everything I've gone there. The workers are rude to you and act like you're the incompetent one. One worker lied to me about entering in my promo code for $5 off and then the manager said there was nothing they could do about it. They've short changed me. I live in Elkhorn and drive to Delevan for McDonald's this place is so bad. read more

This McDonald's is the worst of all time. it's slower then my grandma when she stands up. One time I got the number one, the big more like big wax. Then I order chicken nuggets for my son nick and his chicken nuggets were blue inside. Few weeks later I try it out again. I get the B fest sandwich and all I get is some wet bread and a cold egg. What made it even worse was the cashier told me to make up my mind faster. And the guy putting out the food on the counter had booger's hanging out of his nose. Plus the cost was 24 dollars and 69 cents. For just two things. Also I saw the people in the back cooking the food were not wearing hair nets GROSS. That explains why I found hair in my fries. The guy who was putting the ice in the soda machine was using their bare hands. NEVER COMING BACK! read more

Last night I ordered two breakfast burritos and there was a long curly black hair cooked into one. My fiancé called and let them know and asked for a replacement. They got upset and told us to go somewhere else and not come back anymore because they apparently can't make food up to our standard. I'm pretty sure having edible food is not just our standard but every single other persons standard as well. You're a restaurant. Why would we come to a restaurant for food we can't eat? read more

Food's typical McDonald's offerings, accuracy of drive-thru orders can be hit or miss, but in general, quality gets no complaints. This morning, however, was an eye opener. Taking my breakfast for "Here," I had a front row seat to the drive thru and counter staff loudly mocking, joking, griping, etc. concerning drive thru customers. Icing on the cake? "Bada, ba ba baaa, I'm hatin' it!" sung by one of the workers. Look, I've put in my time in fast food myself, and serving people can be a thankless job at times, but save the comments for hushed rendezvous by the grills, not loudly on the front lines. Highly unprofessional, and it makes me wonder what they'll joke about me next time I swing through. read more

This McDonald's location has so much room for improvement. I've tried the mobile ordering, and it takes longer for them to bring my food out then if I had just gone through drive-through and waited. That said, drive-through is a time-consuming process, and that's the nicest thing I can say. It really shouldn't take over 15 minutes to get your food after ordering! read more

I stopped at this McDonalds a few days ago. I noticed a sign on the door that they "cannot" take bills over $50.00 (but of course they "can", they just "don't want to"). Since I was only going to order a standard sandwich, fries and drink and pay with some one dollar bills, this wasn't going to affect me, but I did want to pose a question to the staff. Generally, the idea behind such a rule is that the store doesn't want you to order something for $3 and then expect $97 in change. So I asked the following: "I'm in town with some friends for a trade show. If a bunch of us came here to eat and I was treating everyone (picking up the entire bill) and the total came to $95, are you saying you wouldn't accept a $100 bill as payment?" The gal working the register had no clue at all as to what I was referring. Reposing the question to the manager, I was told, no, they wouldn't accept it. I replied that I would instead to take everyone to eat at Culvers next door. In such a situation (using a $100 bill to pay for a $95 tab), the till would not be emptied of change, as I'd only get back $5, less than what is often given in change when paying for a single meal with a $20 bill. Also, the argument that there would suddenly be too much cash in the drawer also fails since, if I paid with two $50s or five $20s, the amount of money in the drawer would be the same. As for theft by a store employee, well, history says someone can steal two 50s as easily as a single $100. I received my food and went around the corner to eat and to write up some notes for the next day's work. I finally finished and went back to the beverage dispenser to refill my water. At this point, I heard the manager of the store (to whom I had been speaking earlier) mocking me and our previous conversation about the $100 bill rule to another employee. He probably thought I had already eaten and left by then. Since his back was turned to me, he didn't realize I was standing there. I just stood looking at him and listening to him go on and on until he finally turned and caught sight of me, after which his face reflected the knowledge he'd been caught in the act. Instead of apologizing, he simply scurried in back. The manager in question was on duty at 9:15 pm on 8-11-2018. Since he was not wearing a name tag, I can't identify him that way, but he was about 5 feet, 10 inches tall, slender build, very dark, tightly-cut hair and appeared to be in his later 20's, age-wise. This manager needs to be reprimanded and go through some additional manager training in how not to alienate customers by mocking or gossiping about them with other employees, regardless of whether it is right in front of the customer or not. Or fire him. In reading a few of the other reviews of this particular McDonalds, it appears the mocking customers by staff is not a new thing. read more

nice mcdonalds, the strawberry creme pie is a must. Their hot chocolate is delightful.

Oh my gosh. This is the worst McDonald's that I've ever been to. From the slow service, the antisocial behavior, and the employees that clearly do not understand English. I'd rather go anywhere else then this McDonalds. I'd rather go hungry then spend an hour waiting for a cheese burger (no exaggeration) read more

So disorganized, such poor, slow service ever. I noticed lots of workers standing around and laughing. How about getting to work!!!

Well, I have been here a few times in Elkhorn. (Since I live in Elkhorn.) The experience of going there is a hit or miss. One time, my family ordered a 6-piece chicken nugget, 4 McDoubles, and a coke. They forgot the Chicken Nuggets and 1 McDouble. Let's just say my mother and father weren't very happy. My dad called the McDonalds and the manger gave us 2 McDoubles and the Chicken Nuggets for free. But the fact that they still forgot a chunk of our order, is still there even though we got food for free. (After we called the Store.) Before I forget to mention this, the fries are also a hit or miss. Sometimes, In my opinion, the fries are good. But most of the time, there burnt, too much salt, too hot, too cold, and soggy. I find this weird for fries to be like that. Just recently about 3 weeks ago, (As I am writing this review. As well as this happened more than once) I ordered 2 Plain McDoubles and I got chesse on it. That part was kinda okay. I opened up the burger to see if they screwed up, and sure enough they did. Now, I'm not a big fan of Ketchup, but there was Ketchup on my McDouble. Both of them. I used alot of BBQ Sauce to get the Ketchup taste off it. I could still taste it. They also put alot of Ketchup on it. We still go to here, but If you want a good McDonalds experience, don't go to this one. There's one reason we still go here. The Coke and the McDoubles. Otherwise, we are about done with these Screw-ups. read more

This is the slowest service McDonald's I've ever experienced in my life. There can only be 3 cars in the drive thru and somehow, someway, they manage to take an hour still to make a McChicken read more

Here we are st Elkhorns McDonald's at 8:30pm. Poor red headed girl with 2 days on the job and nobody training her! Shame on the manager! Our order was extremely screwed up and she seemed very lost! Shouldn't the manager have someone working with her for a week or two until she learns her job? Not here! If I owned this place, the manager would be the first one fired! Another young newer employee helped get our order fixed! No help from the manager! I am posting this as I just finished eating at this place! read more

Far from 'Lovin It'... The experience was far from pleasing. Neither of the two cashiers seemed to know the register or even how to enter orders correctly. The cashier who took my order (Kaleb) couldn't grasp the concept of a Premium McWrap Meal, and needed to be reminded that I ordered a MEDIUM VANILLA SHAKE. In addition to my own order, the same cashier couldn't get three of my other friend's orders correct. In all reality, if I could give this McDonalds a zero star review, I would. Rightfully. read more

this mcdonalds sucks. always get my order wrong. today i ordered a m&m mc flurry and a small dr pepper and they gave me a mc flurry with no m&ms and a small half filled diet coke? with no ice. terrible customer service they are always having an attitude . read more

there service is torable and they need to just shut it down. there was this one lady and lshe was very mean she messed up our order. I was asking her if I could have a parfait and she said that she needed to check and she didn't come back it took her 5 minutes. she needs to be fired. read more

I worked here for about a month, and speaking as a former "employee", I can tell you that you should avoid eating here at all costs. Let's start with the service. I can't describe much of what went on up front (since I largely did grill), but I can say that it, in a word, is unorthodox and unorganized. For example, the front counter worker is usually the newest, most inexperienced one and is often left to take multiple orders at one time along with making most of the beverages. To add onto this, most of the workers up front often don't wash their hands for hours upon hours and sometimes not before their shift and after their break. This is especially bad for the drive thru presenter. This person passes out all the food and drinks (usually touching customers' hands) and then making your drink, scooping your fries, etc. Also, I don't recommend you get any iced cafe drinks. The ice scooper is touched by tens of people throughout the day and often just left in with the rest of the ice instead of going in the holder. It is also rarely washed, even after getting dropped on the floor. Coffee and fries are often expired, food that is about a half hour old is occasionally served, etc. I don't even know what else to say because there is so much wrong with this place. As for the grill, it is even more of a mess. It's super crowded for one thing, and can get unbearably hot. As for your food, it could have been dropped, touched without gloves, or close to expiration. For management, Alison and Margaret, the two main managers... Wow, they made working here even worse. Both of them were often very rude to me and often gave me the most time consuming, difficult jobs instead of teaching me how to make sandwiches. They both also get stressed very easily and sometimes take it out on you. This place is falling apart at the seams and I highly suggest that you consider eating somewhere else. read more

This morning I stopped at the McDonald's drive through in Elkhorn WI. I really wanted iced coffee but I usually don't order it as it is more expensive than the $1 any size hot coffee. Today however I noticed that the large menu board by the speaker- not a special sign- listed Medium Iced Coffee as $1! I was so excited that I ordered two - for me and my mom. :) When the order came up on the screen it said they were $1.99 each. When I questioned it I was told that I was "wrong", that I must be "reading the sign wrong", and that they would not honor the menu board and give me the coffee for $1 each. I asked for someone to come out and look at the sign or they could just cancel my order, to which I received an "oh my god" over the drive through speaker. The manager then came out, looked at the sign and then covered it with her hand and told me that the sign was wrong and it was going to be changed and the coffee would be the correct price. I said ok, and thank you and drove away. SHAME ON YOU MCDONALDS MANAGER LADY. I just wanted some iced coffee. SHAME ON ME, I suppose, for expecting good quality service from McDonalds. Please do not eat here. The staff and managers are extremely rude and have no concept of customer service. read more

Travel all over US. Train stations, airports & regular restaurants. This McDonald's is and always has been the worst all the way around. With few other options, it's hard to stay away. SLOW. No matter when or how busy. Napkins always smell like mildew. Don't use them anymore. Don't dry trays before putting placement on. You can tell by all the ripples. Complained for years that's not sanitary. I don't use them anymore. Might or might not get order right. Don't know what's changed about buns but they seem to fall apart. Last time ordered a shake. Took forever for the clerk to take my order & had to repeat several items. It was a meal with a shake! I told her just the shake with no whip cream or anything else. That was repeated multiple times . Came with whip cream. I said I ordered without. The delivery girl gave a snarly look and literally threw it away, delivered a new one. She then snapped at me that I should have told the order taker that. Still with a nasty scowl. I told her I did at least 3 times. McDonald's prices aren't all that low anymore to put up with place. read more