Nuggets here were decent but less fresh than I'm used to. Satisfied the post concert late night craving though ! It did take a while to get our pickup order but they were friendly enough in the drive through to accommodate all of us. read more

4 people working the store at night No one in the drive thru Still waiting 10 minutes for a coffee. God damn read more

I don't usually write negative reviews, but I just want to say this- please get everything into the bags. It is so rare for me to get everything I ordered in my bag the first time that I consider that to be the anomaly. I don't come here a lot, but when I do I make certain to check the bag if I'm picking up myself. read more

I would leave zero stars if i could, workers are slow and take very long to take orders, i left before they finished my food because they didn't finish it after over ten minutes and i was in a rush. This mcdonald's should get new employees if i'm being honest. These people don't know how to work. read more

This took like 20 mins for then to make like 3 things tables are dirty and half the employees are doing nothing. Inside was dirty af. Food was burnt but kinda good cause it's Mc Donald's. read more

We went to get a hot fudge sundae and a large fry- and boy did we get a show. It was a busy night, the night before the 4th of July and they looked understaffed and overworked. There was a curly haired girl that was so sweet and kind at the window, she got us caramel because they were out of hot fudge which was totally fine- hot fudge should not be that critical lol I had to pull up for my fries- also no stress. I then watched cars pile up behind me and I watched a few of them get angrier and angrier after waiting for like 10 minutes. I then watched them go inside and SCREAM at the manager. They drove off angrily and then Lenna the little angel she is came up to our car. She immediately asked what we had, said it would be right out, and got it immediately for us. She ended up in tears because of the people before us, and I just want her to know that she did an amazing job at handling that situation and she made our night with fresh fries! Her district manager should hear that she handled the situation with grace and the best customer service Thanks Lenna! read more

Sign says buy one sandwich second for $1 Not true. Can only buy a cheese burger with that deal. No senior discount either. I left and went to Burger King. Senior discount there and no deceptive advertising I won't be back read more

Hands down this McDonald is the best I have ever visited super clean ! And the staff was unbelievable courteous, polite and to each other ! But the best was how attentive they were stopping at our table twice to see if everything was ok if you are going through ephrata it's worth the stop . They should get a award read more

They served an ice cold cup of that was supposed to be hot coffee, put cheese on a sandwich that was ordered without it and gave two small smoothies rather than medium. Very disappointed read more

What happened. I think corporate needs to come through and get this locations straightened out. There were more than 10 people in the kitchen @1030am the day i went in and they just could not keep up. Took about 20 minutes to finally receive our food. The kiosks were "malfunctioning", the ice machine was not working, and the dining are was DISGUSTING! One of the worst McDonalds I have been too read more

Everytime we do a mobile order with them they forget several Items or give us the wrong Items and they tell us there's nothing they can do you have e to call the hotline...how bout you do your job correctly then I wouldn't have to call around to fix your mistake! read more

Last couple of times been there have just been shit long wait can't get order correct just horrible rather go to the one In Moses lake

Waiting 20 minutes for two sausage McMuffins One ended up being burnt and nobody would touch it. While waiting I observed 2 angry drive thru customers that had to come in because their order was not correct. Most of the time this is a well run fast food place. Not today. read more

McDonald's - Waiting 20 minutes for two sausage McMuffins. - Fast Food Near Me - Ephrata, Washington

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Made us wait 20 minutes for some medium fries. First, it was a lady who ordered $50 and had her stay at the front, but told us to wait up front for another 5 minutes. Just last night, we had ordered simple Large 10 McNugget meal and on top of the excruciating wait, they forgot our fries and expected us to go all the way around the drive thru for our fries. They were very slow and rude and generally just not a good McDonalds. read more

Been sitting in the drive thru for over 30 minutes. No apparent reason for the delay. I'm sure the food will be fine if we ever get it.

It's one thing for employees to be overwhelmed but it's another for their supervisor to be completely rude, dismissive and unprofessional. Asked to speak to them after a very lengthy line with a wrong order and besides refusing to come out because they were "too busy" when she finally did she was snappy, rude, and just overall bad. There was barely any effort to the conversation at all. She was the managing supervisor at approximately 1100 hours on the morning of 08/02. (Today) Being a location that (as I saw) had a lot of business during concerts, I highly suggest getting this young lady in check. To other ATTENDEES OF THE GORGE, I actually suggest to head towards the town of Quincy instead. The quality of food and customer service was definitely superior. Thank you I appreciate your time. -Watershed attendee read more

Today we went in the and the service was poor, not at all how they are instructed to perform when being trained. I have also had a friend go and receive his order ungloved, and when he made a complain, no steps were properly taken to resolve the issue. On top of not using gloves the employee also put his finger in the juice when he grabbed it. Truly poor service and sanitary standards, but that's just how fast food is, enjoy the mind addicting chemicals tied to poor quality overpriced food at your own discretion!!! read more

waited a super long time to receive, lo and behold, the wrong order! Woohoo! What a waste of time- don't know what I expected

2019 - The fries are now getting done and the orders are right. I will never order another quarter pounder after a 14 minute wait (my kids were done with their happy meals by the time I got it because they served them first) The service also has improved. Not sure what they have done, but keep up the good work! read more

McDonald's - From google maps - Fast Food Near Me - Ephrata, Washington

My brother and I were in town from TX to clear out an estate. We ate here 3 times for breakfast. I have eaten at 5 star restaurants before that did not warrant a review, but the staff at this location were phenomenal! The food was good yes, but the staff and ambiance are what made me write this review days later. I am so impressed with the genuine kindness, respect and care they portrayed. The helpfulness of everyone we encountered was amazing. Our local locations the employees just push the food at you without even looking at you. Very impressed with the staff! read more

This is the worst McDonald's I have ever been to. Not only was the order wrong,it was cold. Last time I will go to this McDonald's.

Absolutely the worst waited for 15 minutes for a cheeseburger and still didn't know that I ordered it this McDonalds is Absolute trash longest wait time ever and rude as well. read more

took 30+ minutes to get food.. staff is extremely inefficient. 4 cars from the drive through parked with multiple orders inside at 10:30!!

So every time I've ordered a patty this week (which was like 2-3 other times, yes Ik it's unhealthy) anyway, I always ask for my food to be "cooked to order" which means freshly made if anyone didn't know, we shouldn't even have to ask for that but that's not the point. Point is they have undercooked my chicken patty every single time, I've had fully cooked patty's and this was not that. I'm super disappointed that this keeps happening. I shouldn't have to order a chicken patty that's been sitting for 1 hour+ so I can have a fully cooked chicken patty. Despicable. read more

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Tried to get the syrup for my pancakes and was told I was a liar and I already had it. I had no syrup, butter or utensils. I wanted a large hot tea and was told no, only small. Asked to pay for 2 small and have it in a large cup and was told no. I have limited cup holders. Asked to pay for a small tea and a large coffee, with only hot water in the large cup and was again told no. Will NEVER GO BACK! read more

They HAVE TERRIBLE SERVICE. WE WAITED 45 MINUTES FOR OUR MEAL!!! We didn't even order anything fancy just 3 cheeseburgers and 3 sodas. some of our food was even COLD when we got it. This is the slowest McDonalds I've ever been to! Y'all it might be better just to drive all the way to Quincy if you guys want McDonald's. Might be able to drive there and back! read more

I'm no doubt the furthest thing from a mcdonalds fan but my husband and kids like it so we go. Today was the worst mcdonalds experience to date. Order pull up to the window asked to pull forward and wait.... 20 mins later we still have nothing... I go in told they are waiting on fries.. I watched at least 10 cars pull thru after me and leave. Was told none of those 10 cars ordered fries. Right. So then they bring our order put except my dipped cone. They said they were waiting on it. Then they bring it out half melted and poorly dipped I threw it out the window. This is a shame. Honestly. Even more reason for me to not like mcdonalds. read more

As you know rhe food is greasy and is not always thge same l. But i love rhe French special

It's McDonald's. The portions keep getting smaller yet the price increases. Wish it had more healthy options.

Stopped by McDonald's at 7:20am, had to park and walk up to the window to place my order because I was pulling a trailer and it was oversized, was told I couldn't place an order by walking up to the window and the door is locked due to COVID-19. "Sorry but we can't help you!" Really???? read more

Food is always cold. Someone is always wearing perfume and it getting into the food. Service time us slow....all around bad service

Always enjoy picking something free from the menu every time I visit here, although inconvenient if you're in a hurry because you'll have to wait to get your order corrected due to them making a mistake every single time read more

I am so shocked! Do not know why such a clean efficient friendly location can have such a poor rating??? Heard people saying what a great meal they just had! read more

Stopped at this McDonald's on our way to Soap Lake at midnight and the quality was exceptional! Crispy fries, all the food was hot and tasty. read more

waited at the speaker for 10 minutes before someone decided to help and then the dude had attitude throughout the whole thing

I just saw one of there cashiers/food handlers leave the rest room without washing her hands, and in case you were wondering, yes she used the bathroom first. read more

Exquisite dining experience! So dang good...gotta keep typing to submit this review. Do yourself a favor, GET THERE.

Last time I was there all they did was chit chat and all I wanted was fries. And they only filled them half full because they didn't want to wait for the new batch to finish. Complete crap read more

Every time I go here it's super dirty and the staff is super rude! There's a girl that works there and you can tell she hates her job I mean who doesn't but at least do it right! The food itself is gross and the charge for sauces which I think is ridiculous I don't recommend this place go to burger king instead! read more

Business is terribly slow. I have recently moved into the area. And so I come by McDonald's often after work before my way home. This is the fourth time that I've come by I'm very different times in different days. And every time it takes so long. Three of those times there were technical difficulties during my order. And every time I have sat at the pick up it's waiting for my food for nearly 10 to sometimes even 20 minutes. I don't know why they're so slow or what the problem is. But it is very very slow and so whenever I want food fast and I'm in a hurry I don't even bother I go to Taco Bell just up the road a ways. Other than that the staff is very friendly. And polite. But they have got to do something about the speed. I did take into consideration that people who take a long time to order hold up the line and that's nothing McDonald's can do. However most of the time the problems with my order or reasons it would take longer than usual is on their end. And every time I've come it's taking forever for me to just get my food from the window. read more