It's been 30 minutes and we've been waiting for a small order and they're just taking other orders and lots of fooling around in the background read more

My crispy chicken looked so one threw it together. and along with a 15 minute wait this is fast food the iced coffee was more an ice cream with very little coffee wow this place is really bad read more

McDonald's - Throw together crispy chicken - Fast Food Near Me - Fitchburg, Massachusetts

See all

Stopped by to grab breakfast sandwiches and coffee. Had a steak egg on a bagel - sauce was big clump in middle of bagel and when biting went everywhere. Ordered an iced coffee what they gave me was a hot coffee with no sweetener ( had ordered 3 packets) bad experience all around read more

since you're website crashing every time I try to contact but you also have poor reviews on help I hardly think this will grab your attention. I'm still waiting on a refund to be processed for an order I never received. read more

I want to put a half star here but it doesn't allow me to. I am so tired of going to this McDonal's thro the drive throw or an online order and have to come into the store because they forgot an item or no straws for the drinks. I mean shit it's not that hard to read an order of the monitor, I mean come on even my 14 year old can do it. So again why are they making over 15 an hour, shit they should be getting more like 2 an hour. Well that will be the last time I go there, tired of the constantly not getting my complete order. Burge King is better anywa! read more

Several was ready to bring my food to my table. There are plenty of tables and the seats are pretty high quality. read more

McDonald's - 1 of the 3 sections for larger groups. - Fast Food Near Me - Fitchburg, Massachusetts

See all

Why should it take over 25 min to pick an order? This place is horrible. I have had this type of service on multiple occasions

The night shift here is slow lazy and never NEVER will make Express's drinks it's really really bad I can't believe they are still getting away with this I guess management don't care either And they are so slow it's like they just make you wait until you leave even if your the only customer there read more

stay away from the MCD. i went through the drive through and was asked to pull into the waiting are. I set for almost 10 minutes when I finely called the MCD to remind them that I was still waitin. I ended up speaking to the manager who brought out the food. I noticed that my breakfast sandwich had spit in it after I was already home. Discussing this place needs to be closed down. read more

I went to mcds on John Fitch highway and the the girl at the window was giving me the wrong order, I said to her, that's not my order. She says, yes it is check your recipe. Now I'm thinking is this girl just not smart or what. So I said to her, I know what I ordered you don't, you weren't the one ordering and then the manager stepped in. You guys really need to have a staff meeting about customer service bcuz the service I received on Sunday was not only unnecessary but the worker was extremely disrespectful, she needs to be reprimanded or fired!!!!!!!!!!! There needs to be consequences for rude customer service!!!!! read more

Don't bother! You're better off driving to any one of the local mid level chain restaurants like 99, Applebees, etc... For a few bucks more you'll get a better quality burger and fries, and you won't have to be treated like a pariah by the rudest people you'll ever encounter in a "service" environment. You'll also get your food in about half the time it takes at this pathetic excuse for a "fast food" spot. It's astonishing that any business, no matter how low expectations are can stay open operating like this. Do yourself a favor and drive 20-30 minutes or more to a McDonald's in another zip code. Ultimately you'll have saved time doing so. read more

Jessica p was very polite helped me with my order during rush hour was very helpful I highly recommend her to anybody that needs help at mcdonalds read more

Sloppiest made burgers I've ever seen. People are rude. And not to mention the lack of Oreos in my Oreo mcflurry. It was just plain butter tasting I've cream. read more

John Fitch McDonald's is trash!!! Ordered ahead of time go through the drive thru. Oh sorry never made your order!! Ok have to pull into reserved parking so they can keep the drive thru times low. I wait thinking at least it will be hot... nope it's burnt all the burgers like hockey pucks. Fries were ice cold as well. Ty for garbage read more

I am standing here waiting to order while the young man at the register is talking to some girls in Spanish. I place my order he reads it back wrong because he is not paying attention to what I just said. The workers are all yelling in Spanish to one another. He finally gets the Oder and walks over to talk to a worker puddly. I notice his jeans hanging down revealing his buttocks in blue underpants. He drops that are open backed as well as another with open toe and heel shoes. I wonder do they speak English in here? The floor is littered with fries, there is a bag on the floor and the said worker kicks it under the food prep area. We were not given cups for our drinks . While standing here I notice how dirty the food area is as well as messy dining room. Then I remember why I don't eat this crappy food. If my nephew didn't want it and wasn't paying with his own money I wouldn't be here. Amazing how the quality of food and customer service have gone way down. read more

McDonald's - a dirty counter with a spatula on it - Fast Food Near Me - Fitchburg, Massachusetts

See all

I just use this restaurant as an example of every mcdonalds in fitchburg, leominster area, and every single mcdonalds ive been to lately. Service is the worst its ever been in years, employees not caring, or not knowing how to deal with the public. I blame managment, both in the stores and corporate level. Almost zero training, machines not being maintained, such as the infamous ice cream machines that always are " not working". Mcdonalds is known nation wide for broken shake or ice cream machines. read more

I have been to over a hundred McDonald's locations in three countries and 26 US states. I have been to this particular location at least six times. It is by far the worst McDonald's I have been to. My order has been incorrect more often than correct. If you say "no pickles" the reaction seems to usually be "fuck you, you're getting extra, Mr. Picky!" If I could give less than 1 star, I would. Negative five stars. read more

The people that work here are nice, all be it slow getting orders out. The atmosphere is actually really nice and trendy and clean. I felt sick after eating here almost immediately. If I had to guess i would say some sort of soap made contact with the food. Everyone in our group was immediately sick. There was about 30 college girls hanging out here that made me feel weird and old. Parking was really weird and hard in the dark with almost no lines left in the parking lot. read more

Just got my first shamrock shake of the year. It tastes good and came quickly. However, you really have to suck it to get any whipped cream action. If you're and experienced milkshake drinker should be fine. Take warning. read more

This place makes my stomach feel like a bag of bones. The food is always nasty at this location. Not worth the wicked ride to the place.

I see I'm not alone in my assessment. This place isn't a good option. The food is often lukewarm at best; fries soggy & greasy; they literally never have ice cream options available. I've attempted to order a shake or sundae at least a dozen times over the last year, including today. I don't know who owns this place but it's definitely terrible in so many ways. read more

I would do zero but I can only do a one-star I got a burger and they did not add the meat and sometimes they come with no sauce and I got an iced coffee and it had no flavor just coffee never coming back again read more

This place is horrible. I am never coming back here again, waited up to a half hour in line for a simple small fry, a Mchicken and a Big Mac. They either need to hire more people to work or do something different with the employees working here. Absolutely ridiculous. There were about 5 cars at least that got out of line and drive off without getting their food they ordered for because of how long the wait was. To top it off our food was cold after all the wait!!! read more

I've been to a lot of McDonald's because it's one of my favorite fast food places. This one has by far been the worse. I picked up a side job as a doordasher and got an order to pickup at this location. Waited OVER an hour to get the order. Went through the drive through which alone took thirty minutes. After getting to the window I was told to pull around and they would bring the food to my car. I waited another thirty minutes until I decided to go in the building. Manager told me that the order had been ready and was just strung there waiting to be picked up. read more

Everytime I go to this McDonald's something is always fucked up! Waited 20 minutes for my chicken sandwich (add bacon) for $1.69. Opened it up... no bacon. And no sauces. This is the 5th probably more that I asked for something and got charged for it, and never got it!! Worst McDonald's ever. read more

For had to wait 21mins for my food and mad attitude when asked to do the order that I had to go to work like idk who they think they are but it ain't no one special like do ur job and get the orders done already read more

Extremely slow service. Just took 25min to get my food at the drive through. Always seems to happen here.

Worst McDonald's in Fitchburg... as a part time DoorDasher I'm choosing to never go back for deliveries or personally. They are constantly messing up orders with missing items... Today I sat in the drive threw line for 20 min waiting for someone to take our order (not unusual for this location) while they only asked the first lane 3 different times for his order after they already ordered then proceeded to take 3 more cars after him... The DoorDash order was already late so I decided to just go to the window and then they had the crazy idea to park me because apparently the hour it takes them to fulfill a DoorDash order wasn't enough... read more

In the past year they have made changes that seem to slow service down. It takes 15-20 minuets to get your food and don't always announce your number. As for the table service that was recently introduced they don't even do that anymore. Often it seems like no one knows what they are doing. read more

Slow, unfriendly, and unapologetic when they get orders wrong. Full of regulars for breakfast who buy a senior coffee and sit for hours with their grocery store donuts. read more

Awful service. Been waiting in the same spot for over 10 minutes now. All of the cars behind us keep getting out of line and leaving. Not fast food at all , will definitely not be returning read more

i went to the drive thru line and the lady in front of me was taking forever with her order. so i went to the other line when it cleared up. nobody spoke to me after yelling hello multiple times (mind you, the other lady taking forever already pulled up and nobody was there). i went BACK in the first line i was in after the woman left and still nobody spoke to me. the best part is that someone else pulled up in the line next to me where i just was and they took her order immediately. pissed. read more

I don't expect a lot from mcdonald's but this was unacceptable. We went through drive through and we had items missing from our order that we payed for, we asked for BBQ sauce with 4 different sets of nuggets and we got 1 packet, the lemonade was basically water and they gave no napkins. Disappointed read more

Okay so basically This Mcdonalds has been extremely hit or miss historically any time that I've been there. I've had to wait for virtually half an hour inside the establishment for my food, (waiting like 10 minutes to have my order taken because everyone is In the back) and then like twenty minutes for food to come out finally to my table with my friend. The Drive thru line gets extremely busy as well which is to be expected during times where there'd usually be a lot of business so that Is fine generally. Overall though with an average-below average drive thru experience and typically bad inside experience (Some time it's okay) I cannot rate this establishment higher than two stars. read more

If I could give this review a zero star I would, My experience here was beyond disappointing especially below the standard of the McDonalds franchise. I and some of "the boys" decided late one night that we would like to go out. We rode our bikes and longboard and various forms of transportation over to the only open place around, the McDonalds, only 1.5 miles away. We understand that a group of young kids riding our boards and bikes can seem threatening to some people but, through this whole experience, we were very polite and respectful. we arrived at this particular establishment at around I'd say, 12:30 am, but I thought that this shouldn't be a problem since both the drive-through and the cafe was open 24/7, though to all of our dismay the cafe doors were locked! There we cars in the drive-through and people working inside. The cafe was clean and the lights were on. We were confused since the sign on the door said that this McDonalds was supposed to be open at all times! we were visually upset standing outside this McDonalds but at no point did we ever get physical or hostile towards the people working there. we stood outside the door trying to get this ladies attention to ask her why the door was locked or if we could please come in and order our food. She saw us multiple times trying to get her attention and continued to ignore us for around 15 minutes. At this point we realized how lazy and inconsiderate the night shift was, in fact, I would go so far as to say they were doo-doo pants. And I don't use that type of profanity often. we stood outside waiting in 15-degree weather for another hour waiting for something to happen or a sign of hope to come upon us, and then suddenly we found our chance, a door dash driver! He tried to walk inside to receive his order but again, the door was locked. He too was visibly mad and sat in his car calling the McDonalds trying to get his order, after another 20 minutes of waiting the lady started to walk outside to give the man the order he was waiting for. We took the chance of her walking outside to ask her why we could come in. She didn't respond with an answer and simply said that "the cafe is closed at this time" and no other response despite me asking again why that is. We were extremely surprised by her short temper rudeness towards a group of teenagers simply trying to supply this business at which she worked. At this point, we were giving up hope but we gave it one last shot... we wanted to walk through the drive-through in order to receive our food. And after around a few hours and pleasant conversations or exchange of words with the other people who shared the same feeling about this McDonalds and their slow and terrible-quality service. we stood in a static line of tired late-night cars for around 45 minutes when the first car started to move due to the order of the first gentleman in line finally being taken. Eventually, after around another 15 minutes of waiting and three orders ahead of us, it was finally our turn to order. we recite the things we wanted, the things that had been floating in hour heads for hours now. I say "I would please like a 20 piece-" And immediately got cut off by the same lady that refused to let us inside. at this point were extremely unhappy with the service of this establishment. But once again we had one finally the idea and there were people behind us that seemed friendly enough to help us out so we walk over to there car, they were two female college students, and we said: "would it be possible for you to help purchase our food for us the lady one let us order since we don't have a car." They, like us, were shocked at this and kindly took our money and went up to try to order for us. But as soon as they went up to the window and the first thing that was said was again the same ignorant lady that claimed that "This McDonalds is closed at this time." Even though cars before were ordering fine and cars after continued to order as well. Thye kindly gave us our money back and they went on there way, and we took an L and went on ours not able to find any other food places close enough to get back home in time. Now as I told this story I would now like to give supporting factual information that makes this experience even more upsetting. According to www.foodandwine.com, this can be said about the McDonalds Drive-through Program. "McDonald's Wants You to Bike Through the Drive Thru. Most McDonald's food might not qualify as healthy, but at least their new drive thru program could. In their McBike program the fast food giant is actually encouraging customers to ride their bikes to pick up their food." So not only does McDonalds support people riding bikes and other things through the Drive-thru they even have there own program to encourage this action. The whole scene and night took over 2 hours of our time in the freezing cold weather just to result in no food. read more

This is the second time I've come to this McDonalds only to be stuck waiting for my food to be cooked. This time they were "waiting on meat" so I was asked to pull forward to wait for this and while sitting here I see maybe 8 cars being told the same thing and missing out on they meal. Fast food is supposed to be fast but damnit man this is the second time this has happened the first time I waited nearly 45 mins after working for 12hrs. Just annoying. You want McDonald's, go down the road a bit and go to that one because you'll be stuck waiting here for your meals for like 20-30 mins. No good man. read more

WORST PLACE EVER WAITED IN THE DRIVE THROUGH FOR 50 minutes DONT EVER COME HERE You'll be here for at least 35 to 55 minutes. It amazes me how they call it "fast food" what type of nonsense is this???? Get the people in here out of there ASAP. read more

I came in to eat today and saw a two for five deal on the board flashing through the advertisements. I tried to choose that from the electronica menus and the total came out to 11.77. When I asked for assistance, the girl behind the counter stated that deal was over and a different promotion was now running. I asked for the advertised price and she went to find a manager. The manager let me know that the promotion was over and she could not change the price. I asked if she was a manager she said yes and I stated that she should be able to change it since it was advertised. She stated that her boss was not there so she was not able to change it. I work in this area and frequently dine out for lunch or supper. I came to this McDonalds today because I do enjoy the chicken nuggets. Unfortunately, most times I go without them and choose another restaurant because this one is terrible.Every time I come in there is an issue. Sometimes the food is cold, I order in because they forget my sauces, the advertised prices are incorrect, etc. When I tried to fill out the feedback form on McDonald's.com it kept giving me an error to select my state...which I did several times. It would be difficult for them to follow up since I am unable to submit a complaint. read more

I love Mcd's breakfast BUT this store on John Fitch Highway always jips me on the burritos and that is atroscious... The Jaffrey NH Store, on the other hand in my hometown IS GREAT!!! read more

I asked for a triple cheese burger and a vanilla shake 3 times and instead they gave me a big Mac and a regular cheese burger like how stupid do u need to be read more