Service ordered at 1;38 PM today there not busy it is now 2PM and still haven't received my order went up and asked what was the problem and was told that she is working on it some fast food restaurant. It's now 2:07 .This is the worst mc Donald's read more

I went into order breakfast sandwiches at around 8am. 4 employees talking and ignoring me at the front counter. One of them noticed me and continued ignoring and having their conversation. Just not fair read more

This Lady!!! What a Ham Sandwich she was..So rude and unhealthy that it was terrible to stomach this really happened. McDonald's people you really need to tighten up on people you let hand out your food and take orders. Side note that guy was tryin his best to fix her mistakes. She totally ruined my birthday treat that McDonalds told me to go there (via app) for and I bought more than i should have. Then you deal with The last level of getting your food and it's her at the end waiting to end your good day. It's like a bad video game. McDonald's....... You need to do better read more

McDonald's - This Lady!!! What a Ham Sandwich she was..So rude and unhealthy that it was terrible to stomach this really happened. - Fast Food Near Me - Fitchburg, Massachusetts

Food was alright but I was in a rush when I went, I went to the drive thru speaker on the right side where I watched like 3-4 people that showed up AFTER me get their orders taken / served to first where I then I had to run inside to get my mobile order I'm not one to typically care but I don't like my time being wasted because people aren't paying attention or not doing their job or something read more

I'm not one to leave reviews but my friends and I went here to grab a quick lunch. One of the workers was blatantly rude to us and ignored my friend when she kindly asked for the sauce they forgot to give her. She continued to ignore her and was giving us dirty looks. Yikes. read more

They gave me a half rapped cheeseburger and my other cheese burger wasn't wrapped and was missing the meat patty. Someone needs to get fired. Horrible service even though it's McDonald's you would expect to atleast get your patty for the cheeseburger!!!!! read more

The food was terrible the burgers were cold the fries were soggy the customer service was terrible.

This place was very rude and when I asked to round up he completly ignored me and was talking in a diffrent language to his co worker didnt even acknowledge my presents then at the second window she was very rude and unpleasant wasn't a good experience at all won't b coming back . read more

So the fast food workers are saying we need a living wage. Ok. I'll buy into that. First a little Q&A Q: why do you work at McDonald's if you're not a student? A: These jobs are not designed to live off, they are for pocket money for kids. Q: when someone orders 3 mcdoubles, 2 6 piece nuggets with hot mustard and a small fry, what do you give them? A: not 2 mcdoubles and 2 6 piece nuggets with sweet and sour sauce, plus no fries Q what does "no pickles" mean to you? A it means NO PICKLES. Q: how many big Mac meals can you but with 1 hour of labor A: still just one dumbass. Your wage increased has been compensated with higher prices. The food is old/stale, the service is terrible, but that's what you should expect from a staff that has made such poor life choices. Maybe if you could perform simple tasks like reading (if you can actually read) the screen and executing what you see you could get a real job that pays a real wage. read more

Horrid and disgusting Chicken sandwich was dry as hell Melvin at the drive through was rude and should be in the kitchen... not dealing with the public The worst customer service I've gotten recently. Asked for a sweetened iced tea and got regular. They told me to wait at mobile pickup and 10 min later no one came out with any Don't give them your money read more

The young man taking our order forgot to make our apple pie and struggled to complete his job on his own he also struggled to give us and update read more

I am not a fast food eater but last night my boyfriend wanted a Big Mac. So I decided to get a medium fry and split it with him. When we got home we opened the bag and this is what we got for fries. They were cold and mostly hard . Never mind we waited in the drive thru line for over 15 minutes. read more

McDonald's - This is a medium fry??? - Fast Food Near Me - Fitchburg, Massachusetts

We had waited 15 minutes for mobile ordering when there has been 1 person come through the drive thru. This is literally ridiculous we have to wait this long. Awful awful service please don't come here. I can't even imagine it being busy. read more

The new staff doesn't know what they r doing. My breakfast was inedible cold and hard. I had to tell them my order at the window three times and they still forgot my hashbrown and no cream in my coffee!! The staff in Leominster always make it right. Go learn from them! read more

This place seems not to be able to serve the correctly ordered food or service it warm. Our FF were ice cold. The bread on my sandwich was hard and tasted moldy. We order three sandwiches and got two. The sandwich looked and tasted old like they had been sitting there for a long time.. This isn't the first time that I've had bad service and totally messed up food...(my husband didn't know I had problems previously). Won't go back ever. I think that corporate may take a look at this. I doubt they even care some businesses should shut down once the start going down hill. I can't even give them a rating, but to let other people know! read more

Not bad for McDonalds, good service. Seems like McDonalds is stepping up the ambiance. No more plastic booths attached to the floor. read more

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This is by far the worst McDonald's in this area every time I stop there in the morning the McDonald's sign is on it says that they're open there's employees inside and nobody answers the drive-through if you don't wanna answer the drive-through then why say that you're open drives me nuts read more

My husband stopped at 635 after ordering on the app, and paying for his order. Walked all around to only have a rude female employee tell him they're closed. He said he paid and she said it's not her problem l the hours are listed as opening at 6am, they should've been opened and refunded the money if not giving the food. Thanks for having him waste 15 minutes of his commute and show up starving for chemotherapy. Would give zero stars if I could!! read more

It's sad your dining room is closed on the weekends? You guys have more people working there than Burger King and their dining room is open. I'd understand if you left the outer drive through lane open but no you guys leave the inner open and not the outer it's a big fuck you to the tow truck drivers ambulance workers and everyone else who doesn't fit. Will not return. read more

Quick fast food stop at McD's. not healthy, but what the heck for just today. Friendly and fast drive thru service

They recently rebuilt this McDonald's from the ground up. Everything is brand new, looks really nice inside, and they even have a double drive-through. But no egg in the Egg McMuffin? For shame! read more

Service was good Fountain / ketchup area was not well kept Tables were okay, a little dirty Bright, clean appearance read more

Stale bread. Stale chicken nuggets. No pickle on hamburger. Worst McDonald's food I've ever had!

i had to wait 10 minutes in NO line for a grimace shake that they didn't want to make and tgat grimace built bitch names brenda (manger btw) gave me sum attitude and called me a 5tg grader well i am in fact a sophomore. this mcdonald sucks. read more

This is perhaps, the worst mcdonalds and maybe even the worst fast food restaurant in the country! Employees who hate their jobs and any customer who dares to wake them up from their goon state. Ive never seen such horrible service anywhere.If you are really lucky, you will get what you ordered from the non english speaking person who took your order, after youve stood there 10 minutes in a nearly empty restaurant. You watch as what appears to be the manager walks from the back with 6 other employees standing around, looks at you standing there, waiting to order, and walks away! I had to yell.."excuse me! anyone working today?" then...i get lucky and get to order, after struggling with the semi english speaking person. He hands me a big plastic number and tells me to sit. After 18 minutes, i hear someone calling out, pancakes! Pancakes!!! I went up, asked why i was given a number if i had to come and get my own order!! He just looked at me and shrugged! read more

This McDonalds did not have Coke. I cannot believe this, every McDonald's I have been to has had coke! In fact, every restaurant I've been to has either had Coke or Pepsi!!!! I only clicked one star because I have to, otherwise it'd be 0 if that was an option. read more

I could buy a cow, raise it, butcher it, process the meat, and cook it faster than these goons can hand me a happy meal thru the drivethru window. read more

Outside lane is broke but no sign, rude employees, and took over 20 minutes to get 3 cars moved

Went to get a coffee last friday morning, waited over 15 min, after getting my ice coffee it was wrong!! Went again today got a fish filet for me no tarter sauce on it, also got a big mac for my son w xtra cheese, no xtra cheese and cold cheese wasn't even slightly melted took almost 17 minutes!!! Extremely extremely slow, and bad service/ cooks!! The manger has no clue what so ever she is doing!! Wendys is looking alot better!! read more

Never closes on time. Every time I've tried to go late night they have closed early. Unpredictable and rude staff. Go to other locations if possible. read more

This McDonald's is TRASH! Fries always cold never fails .. must be the lazy workers !

Worst service I have ever seen not to mention food is terrible as well but all Macdonalds are bad so no surprise there. But if all Macdonalds had as bad service this bad the whole company would go out of business read more

I went to this McDonald's several times . But it seems this week they have a new rule each morning I go at 11 o' clock am . They advertise the McPicks sandwichs and breakfast plates , but one morning one lady on the shift told me they do not sell anything after 11 with scrambled eggs so I compromised and got the McPicks breakfast sandwich . I go in the next day and another lady states they don't sell Mcpick breakfast sandwichs after 11 which is bull because I bought them the day before at the SAME TIME ! I am over this crappy towns McDonald's . I advise the MANAGER to tell all the employees what the rules are !!! Instead of everyone having their own rules while on their shifts !!!!!!!!! read more

messed up my food, then when confronted about how it took a while for the food to come out one of the workers told me "it's not my problem" in a rude attitude. i used to be a waitress and never did i ever tell a customer that it's not my problem. it's rude and unprofessional, i understand people have their problems but treating other people like shit makes your business look really bad. please consider this when you're hiring/ firing. read more

Absolute worst McDonalds we've ever been to! Drive thru line is always outrageous! None of the workers know how to operate the ordering system. Try to go inside to dodge the long line and half the time the doors are locked by 8:30pm even though inside doesn't close until 12. Most of the time only one drive through line is open but the other is never posted that it's closed so you have to go all the way around the circle to get back in line. When you ask the deal through the drive though they always say it's because they are understaffed. Anytime you try to order a chocolate shake past 6pm they say they are out. When you questioning why they are always out/what time do they serve shakes until....response is always that nobody loaded the shake machine so it's stuck in cycle the rest of the night. Unacceptable! It shouldn't be such a painful experience! read more

Waiting in drive through line for 20 minutes. Don't know whether they are short staffed or terrible- either one is awful for the definition of "fast food". Should have left 10 minutes ago.... read more

21 minutes for pancakes. When I said I don't call that fast food the response was I can't do anything about that. My reply, don't you work back there. Reply- nervous laugh. No response or sign of manager. read more

This McDonalds is so good it's almost like it's not even a McDonalds. This is the first time that I've ever gotten a McDonalds meal so fresh that I had to wait for it to cool down. The customer service was outstanding compared to other franchises. The food was restaurant quality compared to every other McDonalds I've ever been to. I found this place so noteworthy that I just had to leave a review. 5 stars read more

This McDonalds has been one our travel stops for years. On my last trip I noticed that kiosks were installed. And apparently there was no option to have an actual person take my order. I watched two people grow increasingly frustrated with the system, even with the assistance of a worker. I decided I just didn't want to use a kiosk to order food for my family and went elsewhere. I know this is a trend in the fast food industry but it is increasingly impersonal and I don't like it! read more