The service at this McD is pretty good. One of the only problems is if you go through drive-thru, when you get your food, if there is an issue with your order, it's a hassle to get it fixed because they have to find someone for you to efficiently communicate with. My biggest problem is that I only go now for the Monopoly pieces and the last 3x I've been there, they haven't given me any pieces on my large drinks or large fries. I guess I'm done visiting this location. If you are looking for Monopoly pieces, go to another location. I will say, the few times I've been inside, the place is extremely clean for a spot that often has kids hanging out there. read more

I did an online order and did not receive my drink, I got a refund but I am not satisfied with their service.

Another newer McDonalds. It was clean and the food was served hot which I love. Service was good and friendly. Not really anything negative to say. Smaller than most McDonalds. The ambiance and style is one of the the newer type stores. Places like McDonalds get a bum rap...They shouldn't...It is food that is good if you do it in moderation. read more

McDonald's - Fast Food Near Me - Fort Washington, Maryland

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At least they were open when I had not eaten all day. I stopped in after a 15 hr shift and I did actually get all the stuff in my order. I didnt have to wait long at all in the window to order, the service was stellar. Mcdoubles were not hot even after ordering with no onions. Sad. Nuggets def were sitting for a bit too. Jake n kev read more

They should remove curbside from their location. 4 separate occasions I waited for my food finally walked in and was handed my cold meal. 5th time I place a mobile order for a mcflurry wait in the long line and no ice cream. I'm glad the location up the street is finally open. I'm never returning to this location I dont know why I returned this location. I started doing the drive thru instead of curbside. And did not have an issue until today, 8/10 around 5 pm I went to get my order. They normally give me the receipt at the second window and when I got to the first window it was closed. The young lady opened the window and said you have a big order you're going to need it. i said it was ok. Because I would have had to get out of the car to try and get it at this point. I get to the food window. This time they hand me my food. Than ask for it back because they forgot something. They took my bag this girl comes to the window from the first window and says where is your receipt. I said you already know you have my receipt. She said thats why you need it. . Than they held my food longer doing god knows what. The only thing I was missing was sauce for my nuggets. They hadn't forgotten anything and allowed that girl to play with my food. I will never go to that location again. read more

I ordered a large fries and this is what I get. Last time for me at this location. Part of my meal combo read more

McDonald's - Large Fries - Fast Food Near Me - Fort Washington, Maryland

Not bad for a McDonald's. They are pretty consistent with their food. Fries are always hot and they get my custom orders correct. What I would like to see is nicer and more cheerful people. I know it's McDonalds, but it's still an establishment where customers are bringing their business. read more

I truly dislike giving bad reviews but this McDonald's gave me no choice. This place is a joke when it comes to "fast food". It is probably one of the slowest McDonald's in the area. Once you're in the drive thru, you're trapped. I was in line for an hour and I couldn't move because there is a curved median once you're in line so even if I canceled my order, I still would've had to stay in line. On top of the location being slow, they rarely get your order correct. Don't come here unless you just feel like waiting around for a wrong order. read more

Multiple of us waiting in line with no service. Ordered at the counter and they completely screwed up my order. Barely speak English.

Friday morning I went to the 24 he drove thru at 430am where I was told that they could only do cash. I had none drive to the MCD 2 miles away, no problem. Ordered online at 700am Saturday, ok. Went to pickup my order inside to find the doors locked. Drive thru the drive thru and asked why, he said because there is no cashier there. The Manager, Hispanic woman, is a wasted paycheck. She could have posted signs at the door but driving thru to pick up my order I could she she should NOT have the job if managing anything besides HORRIBLE CUSTOMER SERVICE! read more

This McDonalds messed the order up twice and had enough and went to the sister one that's like 8 mins away and they fixed it no problem and made up for this places shit service and the less workers (4-6) and more cars in both drive thru and lot and still did better, while this trash location had 12 workers with only 3 cars in drive thru and 2 people in eating. read more

Can't believe I'm actually taking time to review a freaking McDonald's, but this situation was "special", and not in a good way either. Had a taste for some chicken [something] and happened to be in the area. Didn't want to do wings from Eddie's and I happened into this McDonald's. Haven't been to McDonald's in forever but I can eat some of their fries, sure. Everyone know those are good when hot. I go inside and attempt to order two McChicken sandwiches and a large fry and here's the conversation: **No Greeting** **After she rings up my food** Me: So which register should I pay at? (I look down and notice she's standing in front of register with a handwritten sign in what looks like green crayon that says CASH ONLY) Her: This one is cash only. Me: So can I pay at the one to your right? Her: That one is broke. (Not broken, but broke) Me: So can I pay one of the kiosks behind me? Her: No. **me standing in confusement with card in hand ** Me: Well, I didn't bring any cash and have only cards on me so what would you suggest? Her: You can go through the drive-thru. **there were about a dozen cars in line at the moment** Me: So, you want me to leave the counter...standing here now... go outside get in my car and get in line in the Drive-Thru and reorder, is that what you're saying?? Her: Yes. Me:. How about if I give you my card you walk it over to the drive-thru window and have them ring my order up from there? Her: That would mess up the order (sequence) in the drive-thru line. ** me further confused ** Me: So you're telling me you have literally NO WAY for me to pay you right now for this food? Her: *indifferent look on face* Me: You know what, just go ahead and cancel the order. I'll drive the 3 extra miles to Burger King instead - they make better sandwiches anyway, and have better service. Went to Burger King and got a 2 for $5 Whopper and an Original Chicken Sandwich...spent $3 less.... and continued to have a good afternoon. This situation reminds me why I don't go to McDonald's. Mediocre food coupled with trifling service I cannot abide. read more

Ordered a 6 piece chicken nugget happy meal with extra fries for my kid... had to remind them while at the window and they still get it wrong. Gave me a 4 piece and only one fries... been trying to call them back and they won't pick up their phone.... that's basically theft. read more

McDonald's - Receipt for a 6 piece with extra fries... only got one fries and 4 piece chicken nugget... - Fast Food Near Me - Fort Washington, Maryland

Great Big Mac really fast I got a shamrock shake it was really great I would recommend it to everybody

Older lady on the drive thru register is unprofessional and nasty for absolutely no reason....

They should remove curbside from their location. 4 separate occasions I waited for my food finally walked in and was handed my cold meal. 5th time I place a mobile order for a mcflurry wait in the long line and no ice cream. I'm glad the location up the street is finally open. I'm never returning to this location. read more

Got trapped in the drive thru line because they did not know their ice cream machine was broken. Ordered and paid by credit card for two ice cream Sundays, but each window did not know the ice cream machine was broken. Had to get a manager to refund my money. What a waste of time and a very frustrating experience. read more

This location on Swan Creek has gone way down hill. Lately they always forget parts of our order and food is not good. We've been short nuggets plus nuggets are old and dried out, sauce missing, hamburgers are old and cold, fries are either undercooked and soggy or overcooked and hard, drinks are the wrong size, etc - it's always something. Even the apple pies are old and dried out. On top of all that, sometimes the drive through person doesn't respond to our hello/thank yous - we just get silence back, it's rude. The kids working here just don't seem to care. Desperately needs new management and/or better trained employees. We've started going the Waldorf/Crain hwy location instead, they are much more consistent. It's a longer drive but at least our orders are right and food is hot and fresh from there. read more

I feel like this location sincerely does not care about their customers. You are "fast food"... why are we waiting 25 mins in drive thru during peak time? And it's sad to say that because this is the only McDonald's now on 210 people will still wait for this and they will never try to adjust how terrible their customer service is. DO BETTER. Or your business will eventually fail. read more

Do NOT come to this McDonald's! They don't have any fries, pies, nor hashbrowns! Plus, we were made to wait for our 2 sandwiches. This location SUCKS! read more

This is the worst place to get fast food, the staff is not well trained, they speak in their native language swearing in the work place, very rude to customers when and after making purchases. The Management team is a joke, when they show up, the team functions fairly well, I wonder how the owner would react to the poor customer service and slow response time from her staff. Currently they are the only Macdonalds in the area. They are the worst I have ever been to in 15 states, they really deserve no stars. If anyone know the name of the owner let her know that her staff is the worst customer ever and response time read more

It says 24 hours but every time we visit at this store around 230 or 3 o'clock or 3:30 in the morning the drive-through is not accessible please correct your store hours. read more

This is the worst managed McDonald's I've ever been to. It took 30 min to get my food and 15 was waiting of my latte and iced coffee even though I asked over and over where it was. There's a ton of people back there but the lack of communication and organization is very evident in the mismanagement at this location. Orders are consistently wrong as well. read more

Ordered a LARGE Hot Chocolate and a Big breakfast with pancakes. I don't know if this is standard procedure just on this area or whatever but when I go to other McDonalds, their hot chocolate is almost full at the top. She even called my number and my drink is not ready yet. What kind of customer service is that?? You call me and you didn't know my order but you looked at the screen five times?? Now on the big breakfast i did NOT ordered an extra egg for this thing. I dont know what the cashier heard. I was running late now because of the hot chocolate issue so thats why i dont have time to check my order. The service today is a little bit fast but the quality of the service itself is poor. read more

McDonald's - Fast Food Near Me - Fort Washington, Maryland

Update: They recently renovated this McDonald's and added it to UberEats, so we decided to give it not one, but three 2nd chances... 1st UberEats - everything arrived correct and relatively hot (!) although packaged in so many bags that you have to question the environmental impact...and took an hour. We live down the road and would have picked it up but wanted to test out the UberEats. 2nd UberEats - got our order and no drinks. Isn't that a main part? Our poor Uber driver went back, in the rain. 3rd UberEats - got our breakfast order on a lazy Sunday and no hashbrowns....annnd we're done. This place had a chance to improve. The corporate office and/or franchisee obviously JUST put money into it and somehow they are STILL terrible. read more

came home & found out they messed up our order.. had to drive all the way back.. one of the employees was rude.. and some of them don't put their customers first. read more

Customer service was very poor Stood there for five minutes waiting on my drink the young lady that took my order was extremely rude the restaurant wasn't busy caught an attitude because I asked for a straw and displayed the same behavior to an older customer read more

Staff needs to get our orders right cuz there's always something missing. I don't ever wanna go back home hungry ready to eat when my 2 cheese burger were missing and my chicken nuggets with no sauce. read more

I wouldn't normally write a review for McDonald's but after some of the service that I've seen here, I feel I must. First of all, I used to come here for breakfast. On a couple of days I went inside and there was one person working both the drive through and the front counter. The mornings are busy here. So all his time was spent in the drive through. Then I look in the dining room and see two employees taking a break. Just chillin'. While the front counter line builds up. Ok, I know people deserve their breaks, but one of them could have tended the counter while the other was on break and then they could switch. It's not friggin Rocket science to figure out. So another day I go to the drive through. There's one guy doing everything again. I ordered a value meal with and iced coffee. I get to the window and he says "I'm the only one here, the others are taking a break, can I give you something else to drink?"(because he didn't want to make the iced coffe). I must have had an annoyed look on my face. Then he says "nevermind, I wont do it" he proceeds to make my iced coffee and F)@'cked it up. I WAS PISSED! I haven't gone back for breakfast since. read more

You iced tea is garbage it tastes like dirty slightly sugary water. Please stop watering the tea down. Thanks. 12/14/17 Update*** I love the Caramel Frappe. I always ask for extra caramel. They charge $.50 here for extra caramel drizzle, but they charge $.30 extra at every other McDonald's. Why.... really, why 5/9/18 Update*** This is the slowest drive they ever! They make you sit at the mic forever until you can order. A quick breakfast is what it's supposed to be.... it it's not! read more

Ordered online through the McDonalds app. Went to pick it up,app said go through the drive thru. You've already seen the other reviews on how long the lines are and how slow so we waited 15 minutes to get to the speaker. Told the worker "we had an online order " he said "go straight to the second window" still went to the first window to clarify he said just go. Got to the second window just for the worker to say "we had to tell them at the first window we had an online order than insults his coworker calling him "slow" and tells us to go around again and wait another 15 minutes to tell the same worker about our order when he could've just toke it there. Decided to just leave the line was way longer than before and the second worker was just rude when it was the restaurants fault not ours. We even clarified before. read more

night shift terrible here. avoid until lunch time . workers dont know the menu 1 star seems correct

I normally don't have a problem with this one a lot. They do seem to miss things sometimes when I come. Today they gave me the wrong size drink and forgot an item that was included in my meal order. It's just so inconvenient having to drive all the way back wait in drive thru just to explain that!!!! It's good to push the line you know for productivity numbers but sometimes you have to just slow down to make sure everything is right. Fast isn't always good read more

Very bad service, they always forget something. Employees are rude. And make up their own hours for breakfast.

I ate the Double Bacon Smokehouse burger on the 19th of March at around 5:30. By 12:00 midnight, I was throwing up like 4 times. I believe I got food poisoning from it. Don't waste your time here. I will never eat here again read more

Literally updated your store hours! Such an inconvenience. They are NOT 24 HOURS so don't fall for it!

Horrible McDonald's, it claims to be 24 hours but they're running you off at 12am saying they're closed. Worst thing is that one employee says that they're open and then when you pull up to the drive thru another employee is telling you they're closed. Worst McDonald's I've been to. read more

So I've made a few reviews of this place before. This is probably my 3rd. But please do not go here. I ate from here on Thursday. It is currently 5:30 AM Saturday morning, and I have spent almost 24 hours in the bathroom having stomach problems. Avoid this place at all costs read more

I went here at 10 AM yesterday and they said they weren't serving breakfast why because they didn't feel like it. And the employee was so rude about it read more

I had the pleasure of visiting McDonalds at the Swann Creek Fort Washington today. I placed an $80 order. The order was for the Boys and Girls Club. The young gentleman at the cash register was so nice and very thorough with my order. The Manager insured my order was packed correctly and provided me with excellent customer service. I left the store and forgot to get the 3 orders of fries and 2 ice tea. So I returned and told the Manager i forgot these items and she instantly fulfilled my order! I was out of there in no time. The kids had a really good time eating together. Thanks to the staff at this location for their Excellent Service. JOB WELL DONE! read more