This McDonald's is very involved with both customers and the community area. They hire students and work well with athlete schedules, school schedules and allow for flexibility for work/ life balance. Food is made fresh and delicious. I love the soda at McDonalds. McDonald's is always clean and organized at this location. The outside landscaping is maintained by the owners. It is a family owned location and they are able to share staff with another location. read more

I love mcdonalds @ 11700 east Us 24 hwy , great people great food and azucena and the crew are super nice

Horribly inept, horrible service and they don't even know their own menu. Their manager needs fired, and their entire staff needs changed.

If I could go lower I would! The one star I guess can be for the quality of the food, it's good. I used to pass up three other McDonald's just to come to this particular one. A few years back, the employees pretty much knew me by name and usually I'm there twice a day 5 days a week. I still remember the kids playground. Recently the past last year it took a horrible turn for the worst! It's difficult since the update of 24hy to get inside the parking lot. You have one tiny driveway with a car trying to go south getting out you're trying to go north facing a car that's waiting for their food facing south! You have to make a sharp left turn in front of other cars trying to get out to get into the main parking lot without going through the drive-thru. Once parked and finally making it to the front door, inside you are welcome with these god-awful bells and whistles alarms telling the employees that the food is ready! Taking a seat of once upon a Time a full dining room. (NOT ANYMORE) far away from the kitchen you can still hear the screaming alarms beeb! beeb! beeb! beeb! And oh my God sometimes it kicks into this rapid fire beebbeebbeebbeeb! My mom was dying while being in a hospital with all those same kind of bells and whistles! At the unfriendly front counters no one attends to it and always the employees backs are turned away from you helping the drive-thru window. The new McDonald's want to dehumanize you like as they are saying to us use the f****** touch screen! We just want your money! Of course at one time McDonald's customer friendly service used to been excellent! Not so much anymore! Some younger employees are still are in this particular McDonald's. Behind the counter are old Hispanic speak "no English" speaking employees! I've seen it many times where a customer wants to pay at the front counter or has a concerns with basic stuff. They are shamed trying to do so! I've seen employees practically grabbing a hand of a customer to coach them towards the big touch screen. For some reason trying to talk to the elderly Mexican employees they look at you like you are stupid and won't help you when you have a complaint such as the bells and whistles! At times I've tried to speak to an English speaking young employees and their hands are tied! It's below the pay grade anyway. I'm extremely sad that McDonald's is not my kind of place anymore! read more

It's only getting a 1 star rating cause I couldn't rate a half a star. The customer service at this location is terrible. The Mexican lady at the front counter is rude, appears to be uneducated, and argumentative. How can she tell us the money was refunded back to our card because the ordered was canceled. I have the PayPal app on my phone ya all took the $$$ but canceled the order. How does that work? So give us the order or give us the money back it's that simple. Or you would think read more

If you don't come during rush hour (12-12:30) they actually do it very well and hardly ever mess up my order. The food may not be the most healthy but it is still good. And overall tthe area and ambiance is quiet and quite clean. read more

This store needs better management! I live close and love McDonalds but this location has issues with the accuracy of orders. No one is checking the checker! Toget one full breakfast burrito you have to order two burritos. Poorly wrapped and hard and both ends are common. Food poorly presented such as hamburger patties half off the buns and one last visit NO hamburger patties on Big Mac. Seriously, pay for Big Mac with no meat. Come on McDonalds you can do better than that! read more

We ordered Quarter Pounder with cheese meal. The bins were not soft the meat was small like on a Big Mac. It was also very dry. We also ordered a Big Mac meal. Meat was dry very little sauce on it. I ordered a unsweetened tea and got a sweet tea. We ordered 2 McFlurrys. One M&M (they were bitter and only on the top and the ice cream had very little flavor like ice milk. Same with the Oreo flavor. read more

The McRibs are back! This has been the battle cry from McDonalds and fans of the McRib sandwich for years. I finally had one expecting to have an orgasm right there, but like a virgin on prom night was left lacking. So what is this big deal? In my opinion all the McRib is is a malformed burger with matching bun, bbq sauce and dill pickles. Needless to say, after all the hoopla, I was disappointed. It had the taste and consistency of ground beef. But not to fear, it's only here for a limited time (none to soon). I would have given 1 star but they do have awesome fries. And the virgin on prom night? That was me! read more

Bad..just bad. Rude employees, order always wrong. Long lines. Nasty food. IT's McDonald's so what do you expect

I went into the tonight this McDonald's tonight ordered with a confused young lady at the counter. Was asked to rerun my card because it didn't work. I thought it strange because I saw that it was approved the first time. I got home and looked up bank information and found that I was charged twice. I called and called no answer. So I 3degree weather I got into car to go back and show my info to the manager. I was told that it was impossible to be charged twice and treated like I was a pos stealing from them and wanted something for free from them.basically called a liar and told that they would give my info to the district manager. I told that lady I'm fine I don't need the money to keep it they apparently needed enough to steal it from me. I'll never go back and suggest unless you want to get robbed and called a liar by they're management not to go there either read more

McDonald's - Two charges same price same day. Same time proof they are thieves. - Burgers Near Me - Independence, Missouri

I'm giving it a 3 star because of the younger girl with glasses she's almost always at the first window she makes my frappes the best I always ask for extra caramel and if she doesn't make it I know it's gonna be terrible they act like the caramel is coming out their paycheck or something I'm paying extra for it so stop being so stingy with it seriously I'm so sick of it I'm bout to stop coming to this one all together ITS JUST CARAMEL don't be scared to put it in there i feel like they get mad when I ask and put the minimum in there to be mean about it read more

This McD's looks awesome on the inside but they lost my order! I had to go back up and point it out that it wasn't on their screen anymore yet I was still waiting. :( read more

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what does it take....what does it take Is there a McDonalds in this town that you dont feel like drving up to the window and when they give you your order you don't want to look back and go, excuse me does this order come with a gallon of gas because i have been sitting here so long. Well the answer is sort of, this Mc Donalds just has been renovated and looks like a new building....the service and speed, not bad could be better, but at least its not the one at 23rd and Sterling read more

I am sick and tired of getting bad food from this McDonalds! Yesterday we got 4 hamburgers, and after eating I was extremely sick. My friend is terribly sick today, and we gave my dogs a little of the meat. Both of them are so sick today. The buns were stale as always! I think those burgers were from the day before! I just called McDonalds headquarters. They are going to kill someone with old food! Beware of this place! read more

I had a bad customer service experience at the Indep McDonald's 11700 E. 24 Hwy very late on Sunday evening, but after calling the next day to contact the supervisor, Amber, at this location I'm a fan of this McDonald's. Supervisor Amber patiently listened to my complaint/situation on the phone, apologized and said that she will address the inappropriate issue immediately, and she also made up for my bad experience by offering me a good deal on food. So after a great experience with a professional, responsible, customer-service-first supervisor I'm rating this location 4 of 5 stars......thanks ! ~Stefanie read more

Remember the Park It commercial from the 80s? It must have been based on this place. Customer service... I don't trust the food anymore unless it's immediate at the window. read more

Cold bad food, long wait and bad customer service with zero communication. Most of my food went into the trash. I get it it's McDonald's but can we at least try to make an effort? read more

I drive further to go to this one over the other one on 24 highway. The management is nice and workers are friendly. I'll happily drive the extra 10 minutes to go to this one read more

I just love McDonalds. Whatever Chemicals they put in the food makes my tummy smile every time. Don't even get me started on how good their ice creams is. read more

23rd and Sterling location screws up my order at least 9 out of 10 times every time, why we still go here I don't know!

Ridiculously long wait and terrible service. Do not waste your money not worth your time.

This store is ridiculous, my family and i have been there several times to get ice cream on hot day and there is always some reason they dont have any or machine is down or whatever. You cant get this info from the near non existent in store mgr and the poor employees have to try to be subject to possible anger from patrons (like me). Service in my opinion is crap and it seems patrons are an inconvenience......DO NOT UTILIZE THIS STORE..... read more