McDonald's is great for cravings, especially the fries are great. It would be better if the large fries came with more ketchup packets. read more

McDonald's - Double Filet-O-Fish, McDouble, French Fries, Ramyeon McShaker Fries - Fast Food Near Me - Irvine, California

Terrible service. Rude employees. Made one of the ice cream cones I ordered really tall and thin and messed up. Promised me a certain happy meal toy and then gave me a different one. When I went back to the counter to ask about it they immediately said no exchanges. And I said that the lady promised me a different toy and another employee says no we don't do that. I asked the speak to the lady and they both said no you can't. We don't do exchange. Lady completely disappeared. Super rude. Will never return. Thanks for the bait and switch on the happy meal. Would give zero stars if that was an option. read more

Wish I could give NO STARS. Worst McDonald's, EMPLOYEE ARE TERRIBLE. RUDE. UNPROFESSIONAL. The overnight girl( 18- early 30s) is so rude I'm surprise videos have not gone viral of how unprofessional she is at the drive thru intercom, window, cooking and second window. Several times already I give this spot a chance and she makes this McDonald's look HORRIBLE. I have asked for her name and she does not give her name, she knows if she does it probably won't go well with the various review people would be able to submit directly under her and not the whole business. Please educate and coach that employee, super unprofessional. (I have the receipts but no name listed on there and have submitted reviews off bottom of receipt.) read more

I've been a customer at this location since 2016 and this was one of the most frustrating experiences I've had here. I placed a mobile order through the McDonald's app and paid for everything in advance, including sauces that were listed as free in the app. When I arrived to pick up my order, I was charged again for those same sauces even though they were already part of my mobile order. When I got home, I discovered that half of my order was missing, which forced me to drive all the way back to the restaurant to get the items I had already paid for. Because of this mistake, my food had already gotten cold and I ended up wasting about 30 minutes of my time going back and forth. What made the situation worse was how it was handled when I returned. I stood at the counter for about 10 minutes before anyone acknowledged me or attempted to help. Once I finally explained the issue, the employee took my bag without saying anything -- no apology, no explanation. I then waited another 15 minutes before they finally came back with the order. At that point, there was still no communication about whether the food had been remade or if the original order had simply been reheated. Between the incorrect extra charge, the missing items, and the lack of customer service while resolving the issue, the entire experience was extremely disappointing. I understand that mistakes can happen, but charging customers again for items already paid for through the mobile app and then sending them home with an incomplete order -- followed by a very poorly handled resolution -- is not acceptable. I hope management or corporate takes a look at how situations like this are handled at this location because this experience fell far below what I would expect after being a customer here for nearly a decade. read more

Wait time here is horrible doesn't matter if you order ahead in the drive thru or in store you're going to wait at least 15minutes. If you're in the drive thru they just push the line along by asking everyone to park here or there around the parking lot and they eventually bring it out to you. Worst part after all that waiting the food isn't even fresh or hot. I bet it sits on the counter waiting to be brought out. Owners are horrible as well, no matter how much you complain to corporate they never reach out to you. read more

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This is our go to McDonald's for lunch, and the service is always fast and friendly! The restaurant is clean and casual. The food is always just what I expect. Today I ordered the Stranger Things Happy Meal, and got the Eleven toy! The classic burger is simple perfection - ketchup, onions, fresh bun. I opted for extra fries instead of apple slices - pro tip of the day! Washed down by fresh milk, Mickey D craving satisfied!! Enjoy! read more

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This location is small but the service is quick. There are four self ordering kiosks or you can order at the cashier. My mobile orders here have always been ready for pickup when I arrive. The food is good and I like that the tables are clean to eat at. read more

McDonald's - Steak and Cheese McGriddle - Fast Food Near Me - Irvine, California

I called and they never answered their phone. Very bad service. I would expect them to answer their phone call in case we call to check on happy meal toys and what inventory they have, but they did not answer their call. read more

This experience was frustrating to say the least. I was ordering a quarter pounder with cheese and got asked about 6 different times which kind I wanted... my reply every time was a quarter pounder with cheese.. When I got the order I realized there were absolutely no condiments OR CHEESE ‍ Definitely need a break from this place for a while. read more

McDonald's - Quarter Pounder with Cheese - Fast Food Near Me - Irvine, California

Gave the new hundrix meal a try, first off the fries were hot, like fresh off the press hot. The nuggets were also crispy and not too bad. The sauces for the meal - the new demon sauce was purple and not quite my favorite whereas the hunter sauce tasted better and more like the Szechuan sauce. The ramyeon shaker fries did taste like ramen but it was a bit too salty. The drive thru line moved, but we had to wait by window 2 for our meal to come thru. Also the strawberry banana smoothie was decent. The inside of the McDonald's also has plenty of seating. Since we go to this McD's pretty often, there's definitely been a time or two where the order was mixed up especially for breakfast where we got the wrong sandwich or in one case, they gave me someone's else decaf coffee that had artificial sweeteners from hours ago. That was disappointing, especially since the coffee was not only cold, it had the fake sweeteners that I do not in my drinks. Otherwise than that, for a fast food place, prices have definitely gone up over the years too. It's only a matter of time before a McD's meal is already the same price as a sit down restaurant pricing. read more

McDonald's - The HUNTRX Meal and Hunter Sauce and Demon Sauce and Ramyeon McShaker Fries - Fast Food Near Me - Irvine, California

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Horrible Service I asked for a ranch and they said they cost extra for a sauce so I go to the kiosk and place a order of ranch FOR FREE the way it should be and the lady refused and said I have to pay for it then my friend goes to get a refill there's already people standing there waiting to get served and it takes a whole bunch of time before anyone gets anything they want done seriously like I have low standards for a mcdonald's but this is just bad read more

No issues ordering pickup through the app. Prepped in normal wait time and everything tasted as usual. Interior was clean read more

Not sure with 80 Years of practice this location this location makes the logistics of fast food such a complicated and painful process. Had a poor guy calling out orders in the parking lot frantically trying to deliver orders. Got my money back and going anywhere else. read more

I came out here since it was on my way to a work conference. I placed the order via the mobile app for pickup. At the time, the location was closed for curb-side pickup and only allowed drive-thru orders/pickup. At the drive-thru I let the staff know I was here to pick up my mobile order for just an iced coffee, got to the pick-up window, and was told to park at curb-side pick-up. Waited approximately 10-15 minutes before they brought out someone else's food order. I let them know that I was only picking up a mobile order for an iced coffee, the staff said to wait, waited for another 10 minutes before the same worker came back out to hand me the coffee. Overall would not recommend this location unless you can wait for some time. They never tried to apologize for the delay or miscommunication which is why I didn't give them a good review. read more

I love this McDonalds. It's always clean and the staff is friendly. I just had the BEST chocolate shake. read more

An absolute disaster as far as Management issue resolution abilities and simple communication w staff. Long story short, I had ordered my meal from the self checkout center, received my receipt and awaited my food like everyone else. 10 minutes pass...15 minutes pass...20 MINUTES PASS and NOTHING, keep in mind, the store is pretty empty at the moment, no long lines So, I ask for Annette , the McDonalds Manager to ask why is my simple order taking so long? She looks at me with absolute disgust and anger, looks at the receipt and offers ZERO APOLOGIES for ANYTHING and says, What card did you use, to issue a refund..Followed by basically saying leave.. NEVER had such an out of this World experience, She was pissed at me for her and the Teams mistake, insane! She definitely needs to go! Truly an unpleasant person, never returning Thanks ANNETTE , you're not meant for this industry read more

Joined the mania earlier today for National Cheeseburger Day. 50 cents! Couldn't pass it up. The rest of Irvine showed up at this location too. I've never seen it so busy! The staff is attentive and friendly. The time to fulfill the order was slow but perhaps that was due to today's volume. The food temperature was also not ideal. Warm, not hot. The double cheeseburger itself was alright. It reminded me of a White Castle patty. The interior is modern and new. Pretty spacious with plenty of seating. The parking is dangerous, packed and horrendous. Be careful. Drivers are not paying attention in this big but packed and tight lot. read more

McDonald's - Double Cheeseburger - Fast Food Near Me - Irvine, California

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Damn dude... this is the nearest location to my mom's house, so I go often enough. Pretty much always put in order with mobile app with the intention of just going to quickly pick it up. Think again!! Today I waited 17 minutes for a double cheeseburger, as I watched ten or more cars come and go and get their orders, was taking out my phone to cancel the order when the girl brought it out. Last week, waited 15 minutes for one iced coffee... wtf is going on in there?? Not to mention that people park in the mobile pick up spots and just leave their car, so no spaces to enter your pick up spot in the app, what a mess!! read more

Food's always made as expected. Have ordered their chicken nuggets, fries, filet-o-fish and they were always made to perfection. Service and food are definitely as good as they can be. read more

Muy mala actitud con la persona que limpia las mesas, le pedí amablemente que si podía limpiar mi mesa y me dijo ya la limpié pero estaba sucia y yo sabía que no la avía limpiado porque yo miré le pedí a la cajera ella muy amable le dijo otra vez y ella contestó que si yo quería que le sacara brillo a la mesa pero contestó muy mal enojada sirope e venido a este restaurante pero en la tarde es muy mal la limpieza. read more

Note: I am not rating the establishment. I am rating the new burger called The Big Arch. I had the Big Arch burger for the first time today. I ordered the burger alone, with no sides ( no fries. No drink). The burger alone costed just under $10!!! The flavor? Not worth the price! You mix a quarter pounder with a Big Mac and you get a close to $10 Big Arch! I'm definitely not having it again. What that McDonald's CEO video portrayed when he had this burger for the first time, well, I'm guessing it was more acting than truth. Stay with the Big Mac or with the quarter pounder. read more

There's always a line here! Super popular location. Glad the McRib is back. Had to wait awhile and finally got my steamy hot sandwich. Yum! Service was OK. As it's busier than usual the staff was doing their best to keep it going. I also did ask for no salt on my fries and they had to remake it twice as there were still remnants of salt. Had to wait another 10 minutes for a fresh batch with this time the fries were kept in the frying basket. Last time it was still dumped in the bin. Anyways overall OK experience. Going to come back often to get more McRib as it's only offered at a limited time. read more

Literally one of the worst locations. We only go sometimes because it's so close to us, but every time it's a terrible experience. They always forget something in your order, get it wrong or pretty much forget about you all together. You have to wait at the counter to ask for what should have been included or what you ordered, only to be met with so much attitude and treated like it was somehow your fault that anything went wrong--when it's the only way to even get a straw (since everything is behind the counter nowadays). We have had experience at this location for many years now, and it never fails to be one of the absolute worst ones in the area! We usually skip it and drive to farther locations that have really easy and pleasant customer service and you don't feel like a burden. They always seem extremely unhappy and definitely take pleasure in not helping you. Three employees specifically are always so rude, even to my child (a few times now), it's really sad that they must hate their jobs this much. It seems other reviewers are talking about one of the 3, a younger woman who always makes you feel incredibly uncomfortable, she's ALWAYS there and always so unhappy. If you can, drive to another location, it's worth a few more minutes to have a better experience and actually get what you ordered and not have it be cold! Also, it's clear they don't care about any of these reviews because people are all saying the same thing for years and nothing will ever change. read more

Used to like it, got tired of it seems like it changed, but still a lot of people go. I went for the deals before, now , the price change, tastes different, and not warm enough, the size went smaller, not the same anymore, I used to buy their ice coffee, price change nowadays you buy for the price, the taste I changed. read more

Came in 02/22/26 at lunch time and what a fkn DISASTER this place is. Ordered 2 ice cream cones at the kiosk after it required 3 seperate screens trying to upsell you just to be told I have to go to the counter where I waited 15 minutes standing first in line while staff messed up orders, served cold fries to complaining customers and the young girl at the cashier station had a horrible attitude towards everyone. What manager allows her staff to operate that way. Two people asked to speak to the manager while I stood there. ZERO staff acknowledged I was there...for 15 MINUTES once again. I walked out with no ice cream for my kids and prefer to drive an extra 10 minutes to another location than come to this zoo again. read more

This place made me cry this morning. I provided a code from the app and he said it didn't work. There's no way to load a new one, though I tried and it said I reached my max to redeem? The guy didn't work with me. He said he couldn't help without a code. He sounded like he was smiling while he was talking and laughing as he was telling me this, which made me mad. I asked if there's any way to help since I had a code and it was their system. And he couldn't. I said this was BS and he told me thank you so much have a great day! As I drove past the window he smile and waved yelling BYYYEEE. Obsurd. Yall pay these people too much. 3 other times they got my order wrong. And here I am livid at 8 am on a Friday over stupid McDonald's and their over paid workers. Stupid read more

On 6/13/25 @ 10:46am. Got two burgers with nothing but the patty. Shame, this place has no quality control. Unfortunately I was too far to return and they know it. Check your food before leaving parking lot. read more

McDonald's - On 6/13/25 @ 10:46am. No pickles or sauce - Fast Food Near Me - Irvine, California

Every time I always come to this McDonalds they always have me waiting for hours for my order that literally usually a coffee or oatmeal and the girl that's usually on the second window handing out the food with big eyelashes is always rude. I wish I can give this place 0 stars they really need to hire people that are actually nice and want to work read more

the lady told me i had 30 seconds to order and i made my order and she said nope we're not taking it. and then she proceeds to make me wait 40 min for 5 hash browns 5 HASHBROWNS. I wish i could give 0 stars read more

Came here late night with my sisters. Went through the drive thru. Line started to build up. We were about a couple feet away from the speaker to give our order. Line kept building up with more cars and wondering why we weren't moving yet. A couple people a few cars back walked along the cars in front of us. Only to find out the driver in the car a couple cars in front is was asleep. Anyhow, finally gave our order. The person taking the order wasn't so pleasant. But at least the person at the window was. We ordered nuggets, McDoubles, mcchicken, and a happy meal. Tell me why when taking the order for a happy meal and get asked what kind of drink..we say water and we get asked bottled water?!?! What other water you plan to offer if a drink comes with the meal?!?! Then the nuggets were just stale. Just so upsetting when having McDonald munchies and be plain disappointed. read more

McDonald's - Fast Food Near Me - Irvine, California

If I could give zero stars, I would. This location is a complete disaster and the low rating it has is 100% deserved. The manager is completely unprofessional--rude, dismissive, and clearly doesn't care about customers. And it's not just the manager--every single employee I dealt with was rude, disrespectful, and acted like they're doing you a favor by even acknowledging you. They messed up my order and when I politely asked them to fix it, they gave me attitude like it was my fault. The service is unbelievably slow, the staff has no manners, and they make you feel like an inconvenience just for showing up. This place needs a serious change in management and staff. Until then, avoid this location at all costs. You're better off literally anywhere else. read more

I placed a mobile order this morning. I paid enough for this sh*t. Do better. Look at how the cheese is placed. Really?!?! read more

McDonald's - Fast Food Near Me - Irvine, California

Another 1 of my favorite breakfast spots. Very clean. Great service. I'm a real McDonald's coffee fan. The coffee of course is excellent. Definitely a great location. read more

Young lady assigned to drive thru window this morning is very rude. I do not recommend this location for this reason.

Chicken nuggets are always good, too bad I can't say that about the Shamrock shake, it was most minty of the three I tried, the mint over powered the other flavors, that's good it's only for the season. read more

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Open 24 hours so it's very convenient. But the ice cream machine doesn't work something's, I know it sounds cliche.

came here for the extra hot fries. yummmy. no one in front of me at the drive thru so no waiting for me. will be back.

Solid McDonald's location. They are pretty quick with service even though there are always long lines. It seems like they have different deals every week which is nice. read more

The worst Mc Donald's I've ever been to all have attitude horrible service if they don't want to work there they should get another job !

Guadeloupe (apologies if I misspelled it) did a great job ensuring everyone on the floor had everything they needed and was very welcoming. The space was clean, and they promptly cleaned up tables after people left. read more