Good service, it's a newly updated McDonald's which is nice. The food was good and the place was clean!

I'll never come here again. Their computer is down, except nobody will tell you that until you commit to the still open drive thru, which you cannot back out of , and I've been trapped in the line for 20 minutes, and then they tell you cash only. read more

Quick at taking orders but slow at getting your food. Came in to a line waiting for food as it appears the drive thru is moving faster. I'm in line now waiting for 10 people ahead of me to get food. Best to go to the drive thru. read more

Worst McD's EVER! Granted this is a fast food restaurant so the best service should not be expected, their workers are the worst! They are extremely rude and snotty...yes snotty! I felt like I was inconveniencing the young, short girl. She did not greet me, thank me and just grabbed my money. She had a major attitude or a 4x4 up her you-know-where. When I asked for extra napkins, she pointed at my package and said "It's in there." I told her "I said EXTRA" and she gave me 2 whole napkins....score! Unless you are having a bad day and just want to rip it into someone, avoid this McD's like the plague! read more

I was craving an ice cream cone. I came here because they're only $0.59. I was presented with a sad, puny cone, not the usual cones where the ice cream is the same length as a unicorn's horn. It usually takes me a while to eat a normal sized cone, but I was halfway done with this manini one by the time I got home. I guess I'll go to other McDonald's and pay more to get more. At least the girls were pleasant. read more

The drive though is not the happs. One person in front of me took about 15 mins to get to the window to pay and another 5 to 10 to get there food by the time I got to the window it was almost going on to a 25 minute wait. Could have just drove and to Hawaii Kai McDonald's to get my food. What a waste of time. read more

Don't let them pull a fast one on you in the drive-thru. They almost got us. Along with our order, we ordered two extra white milks. I realized after we paid and drove off that they had given us two white milks that were both two days expired. My husband stormed in and asked to speak to the manager. Never a good thing, right? Well, he spoke to Frannie and told her that he would report them to the Dept. of Health the next time it happens again. She gave us our two non-expired white milks to go. I wonder what else gets "missed" at this McDonalds. Better yet, just don't come here. read more

At the time I posted my tip I believed this placed was awesome however I believe they have lost a star because the service has slowed down since then. But eh its McDonalds service levels shouldnt have high expectations most hires are still in highschool. We all have to start somewhere and they will learn to be great. read more

This McDonalds has Portuguese sausage platters served all day unlike other Locations.

Not only was the service terrible but it took forever for someone to take my order. Once that order was at least it took forever to get to the payment window. Arriving at the window I asked the cashier if I could use my Apple Pay. The cashier than tells me that McDonald's did away with Apple Pay and they never had it. I told her funny I use it all the time at other McDonald's throughout the United States. Not only was the service slow The incompetent cashier didn't even know the type of products they have. I will not go to this location ever again. I don't even like McDonald's. I guess that's what I get for going to McDonald's instead of Jack-in-the-Box. read more

This McDonald's does not know how to serve their curb side customers. I waited longer then 15min at curb side #4, while watching other cars going in and out of drive thru. Was tired of waiting and went in to get my order. What good is a curb side order if you have to go in and get your own order. Please work on order efficiency when it comes to your curb side customers. read more

I don't normally do this shii but today I just had to.. I went there to have breakfast and before I left I had order breakfast to go and I ordered a breakfast platter rice eggs and Portuguese sausage and there was absolutely no Portuguese sausage and when I called and spoke to the manager she was very rude like and if you can't don't no how to deal with customer service then your in the wrong department.. read more

I absolutely hate this McDonalds! It's the only McDonalds I have to literally scream at the drive-thru just so they can hear my order! Ugh! However, their customer seems like it's getting better. But it's so annoying having to always scream when you want to order. They should really fix their speakers or something. read more

This mcdonalds is absolutely horrible! My food was cold, it took forever for them to complete my order, the lady taking my order rushed me and she was super rude. My cookies was hard as a dam rock. Never again I'll come to this mcdonalds read more

Quality control is way off. On Sunday night I ordered an egg McMiffin, the English muffin was not toasted ;it was merely warm bread. If your going to do all day breakfast your quality shouldn't suffer read more

It's McDonalds, you're not here for world class treatment. You get what you pay for. The 5am open time works great for me since I have to get to town early for work. Cheap food that's fast, can't go wrong with that. Check the dollar menu because it varies what seems like weekly. If you don't see it, just ask. The menus rotate so it disappears fast. The staffers are pretty knowledgeable. Not many tourists at this location! read more

Unless you get plenty of time to wait... Then please don't go thru the drive thru. Been sitting here 15 minutes already and that's just from the time I ordered to getting to the cashier. This is FAST FOOD, right? read more

Usual McDonald's fare - ordered two Big Macs, fries and two specialty coffees. Orders came in good time and as ordered. Lots of seating and staff was around regularly to keep the place clean. Just wish McDonald's here would offer more items under their McCafe brand as they do in other countries. read more

Ordered a number 4 with a Coke. Poured the leftover coke into my sink and see an old nickel on the bottom of the cup. F*cking disgusting. $15/hour is what you guys want???? How about a can from the health department. read more

McDonald's - Fast Food Near Me - Kapolei, Hawaii

Just ok, nice employees, food was ok, nice buy one get pne Big Mac, Will be back tomorrow to get the breakfast with rice,

I think I grew a beard while waiting in the drive thru. On serious note, I did write this while waiting, one handed.

Slowest place ever. If you want lunch, come at 8 am and maybe - MAYBE - they'll have your food ready. Same for dinner. Fast food is a myth at this Mickey D's. Awful - current wait time is 12 minutes for a kids meal. read more

They park every car and they still slow and still get orders wrong like 20%. Drive up street to the one by chili's instead

Loooved the keiki ukulele performance tonight. You're reading this and wondering--"Performance at McDonalds???" Yes. This Kapolei McDonalds, across from Costco, supports its local surrounding communities and treated us (McDonalds diners) with Hawaiian Christmas mele from keiki ukelele singers of Pacific Faith Fellowship, Nanakuli. ---Forget about Drive-Thru--Go Inside, Friendly folks Inside.--Enjoy & Relax--- While we drank McCafe Mango and ate a BigMac and McRib sandwich with fries, 20 adorable keiki adorned with sparkling festive leis of green, red, blue, and gold sweetly sang Christmas favorites including Mele Kalikimaka while strumming chords on their ukelele. Keiki drawn colorful artwork accompanied the local version of the 12 Days of Christmas, "Numbah one day of Christmas my tutu gave to me, one mynah bird in one papaya tree...Five big fat pigs..." while ohana lovingly listened and smiled proudly with diners' appreciative applause. What a pleasant surprise and a wonderful way to end a day of Christmas shopping: a lovely Christmas ukulele performance with food & tasty fries at Kapolei McDonalds. read more

My last visit made my day. After shopping at a very crowded Costco, I stopped in with the kiddos. I gotta say they made me smile. One of the employees went beyond what I would expect and helped my 4 yr old nephew fill his fountain drink. Its the little things that go a long way. read more

I had a terrible experience at this McDonald's. I tried to use a coupon for $1 off a Frappe that was printed from the McDonalds.com website. At first they were clueless about what to do with a coupon. I had to wait 10 minutes only for them to refuse to accept the coupon. They said the coupon that was printed from the system used by mcdonalds.com was the wrong size and it should have been printed smaller. My name and a barcode were on the coupon. Why not verify the name and barcode rather than treat a customer like a criminal? I just left and didn't order anything. This experience was so bad I don't think I will ever visit any McDonald's again. After viewing the nutrition information from the corporate website, I am glad that they did not take my coupon. I never really looked before at how many calories I was putting into my body for such a small return of nutritional value. Reviewing the menus I can see how it is possible to stuff a couple thousand calories into your body at lunch. A couple thousand calories are all a normal man needs for the whole day. No wonder so many Americans are obese. I guess I have to thank this location for helping me make the choice to avoid McDonalds and eat more healthy. I hope I can help more people make a healthy choice and avoid McDonald's. Subway really is probably a healthier option. read more

Came in just after lunch rush though like most McDonald's the menu are the same, expect specials. So I walk to counter area where people were standing figured out that was not the order line. Moved a bit got to counter didn't want to hold anyone behind me up so I asked if this location has the 2 for 5 or 2 for 6 the counter person tells me wait let me check. The name tag did not say in training so I said no it's ok just give me the hr Big Mac meal . Then I look around for a seat and it took 27 minutes for my meal . There I sit eating my meal then I see the special sign .... Uigh could have save by purchasing that. People working in this sort of places should be trained to know specials. Okay they had a sign on the window which was on the opposite side that I entered. Other McDonald's have their special on the counter this one didn't nor did the counter person know if it was available. Will I go there again maybe not I just so happen to be in that area read more

Friendly staff who know how to clear the drive thru line in a jiffy. Food was fresh. A bit tricky trying to find the drive thru entrance when coming in from the costco traffic light. read more

Omg!! 8:00 am! That was the most painful drive thru experience of my life! I have never had to repeat myself so much for a vanilla latte. Then have them repeat over and over whatever they were trying to put in their system! Just painful. I even asked if she was ok. 15 minutes to get through there. Just ridiculous. Oh yea, in the end.. They managed to get caramel in my latte.. I guess all standards are gone. Good luck read more

Manager with flower in her hair has a bad attitude. She talk to me like if I was working for her when I ask for some dip for my nuggets that she forgot to put in my bag. read more

Ate in with some family members. Ordered 3 McChickens and 1 McDouble with some other stuff. Buns for all sandwiches were smashed, hell it looked like the whole sandwich was smashed. It honestly made us feel like we were eating pancakes stuffed with a thin layer of beef/chicken meat. read more

I like the food at McDonalds, but this location, I had a very degrading & discriminatory experience. I went in there, and I had a back pack and extra bags, because I catch the bus, I usually have more bags I guess than usual. What really made me feel bad was that, when I went to the bathroom, this two employees followed me, and then another employee with a green shirt, came in too. I guess because I had a lot of bags, they think I was a homeless person who was going to wash up in their bathroom. This made me feel real bad. They should not assume anything or think you are a homeless person because of how you look. read more

Hi, We went there 1-11-2013. We ordered the local deluxe platter $5:49 and egg mcmuffin meal $5:39. Then we received our order and the receipt, it stated $5:69 & $5:59. Whoops! So then I brought it up to the manager he looks at the receipt and the billboard I was pointing at, he then walks to the billboard, grabbs the billboard, turning it around, then moments later he comes back and drags it behind the counter. Everybody looks over like WTF. It was funny at the time. Well the manager named Attama 2 on his name tag gave me the correct differece back of change, plus he gives me a extra 1 dollar bill for my hassle. I was like wow! Right On! Then while I was eating my local deluxe platter, Attama 2 was walking by us and I asked him next time if I ordered the local deluxe platter if I can get 1 scoop of rice instead of 2 and sub out the 2nd scoop for a hashbrown. He replied no, you can only get all rice or all hashbrown for the starch. Then a few minutes later the clerk named Wailana came and gave me a free hashbrown. She was so happy that I pointed out the price error on the billboard. All in all we were verry happy that night. By the way this is by far the best mcdonalds I go to on this rock. They really know the true meaning of customer service, during these rough economic times, which customer service is non existent. Also shop at the new Walmart. They have Awwsome customer service, which we can attest to that. The store is also relly clean and well organized. read more

If this is the McDonald's by longs in kapolei.. This is the worst one ever!!! Bunch of rude workers!! Too much times on there hands!!! Any one knows who I can contact besides managers in that store!!! Every single time we go there, they always make a mistake!!! Forget one of my foods then I ask for it then they like see the receipt!! Seriously look at ur screen!!! All I can say is worst service ever!! My kids loves mcdonalds who doesnt!! I live right down the road!!! I will travel miles away to another McDonald's for better service!!! They need a new crew!!!!!!!!! read more

Worst ever! I was late at my working place coz of this very slow service drive thru! Update your employees pls!

why is McDonalds sneaking in extra charges without posting it on the menu or at least tell the customer of the extra charge when they order.I just tried to order hamburger and wanted to substitute the ketchup and mustard with Mac sauce price came out .50 more and I had to ask why so much more and she told me by adding the Mac sauce its extra. well I cancelled my order and walked out. so instead of gaining extra .50 they lost a sale and definitely a customer. there has to be a law that says you have to inform the customer of these things and I will find out read more