They are always consistent and kind. It is always busy but they manage to get your food prepared in a timely fashion. Everyone is friendly and the food is always fresh. This is my favorite location read more

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The food we ordered was the app exclusive deal (Filet-O-Fish, Medium fries and medium soft drink) and the Quarter Pounder Deluxe. Everything was fresh and very good. The night mgr (Isaad) is always very attentive and polite. Isaad resolved an issue that my rewards points from my app were having to redeem the Mcflurry. He handled the situation very fast and professional. Isaad is a great manager and an excellent asset to this McDonald's store. He gets my 2 thumbs up. read more

I come here a lot and it's pretty good .usally I go through drive way and it's fast .maybe I just had a different experience

If you ask for tap water here and it comes out murky, that's because it's Murk-donald's. I'm not a fan of McDonald's, especially the service and especially when their burgers are cold. Big Macs are pretty tasty and the french fries can be some of the best around, but the milkshakes are not worth shouting about, and I find this location's service to be awful. This sweet tea is just pure sugar even though I used to like it. This one has particularly bad service to the extent that I wanted to come on and give them a one-star review. They acted like we were mortal enemies just because we went in for some fries. Definitely not a friendly bunch, but maybe if I worked at McDonald's I wouldn't be friendly either. read more

McDonald's - Mack what you will of this - Burgers Near Me - Katy, Texas

Trash! The workers are all always on their phones, the girl who took my payment today literally was texting while she was charging my card! ---- also I added bacon to my order, the girl told me to wait for the burger because they were adding bacon, and so I waited 10minutes. As soon as I got home, my bf opened up his burger and guess what was MISSING??? At least the one thing I know this location is great at: bad service. read more

McDonald's - Do you see bacon??? - Burgers Near Me - Katy, Texas

I've been twice this month. 10 min to closing and they just don't wanna take my order. The other times the fries are over cook or old. Please change the night shift manager. It sucks to go to other places to eat fries just bc they don't wanna work read more

Greatest McDonalds ever... Im from NJ/NYC area and if ya think this is the worse mcdonalds I dare u guys to come up to the northeast where the food never comes out hot.. at least with this mcdonalds my nuggets and fries are always hot. read more

Don't go here it is by far the worst McDonald's I have ever gone to. Every single time I have gone there, they get my order wrong, are rude, and really act like they could care less. If I could give the negative stars I would. read more

This McDonalds is the worst. I ordered a burger the other day...waited 10 mins...to only get back to work and there was no hamburger patty on it! Took it back and they fixed it. Great. This morning I stopped by and ordered a bacon, egg, and cheese biscuit only to find some pancake concoction with sausage and cheese. Because I can't leave work I'm Not starving and stuck with something that's not getting eaten. Don't waste your time at this one...drive the xtra 10 minutes to the one on Spring Green. At least you'll actually be able eat after paying for a meal. read more

This location had gotten better, but now it's back to the same a old ways. The staff obviously doesn't care... And most the time the mobile app doesn't work. So once you get there they can't find your order. Now for the second time I missing something in my bag. Shame on me for giving them another try.... read more

Let me start with if you get a poor review from me .... THERE IS SOMETHING SERIOUSLY WRONG.... It was 9:15 on a Friday night and they were out of quarter pounder meat..... how does that happen? Ok it is what it is ... apparently they didnt know until we were at the window trying to pay. Haha we should have know there was a deeper reason the drive through and restaurant were empty. And yes I made the fatal mistake of not checking the reviews on YELP ..... one star Is truly a blessing for this particular Mickey D's, at the window the server asked if I wanted something else? Ok sure, I'll have a Big Mac no pickles... yep besides being cold it had pickles. The rest of our order was just as bad..... I like tartar sauce with my fries, asked for extra on the side when I originally ordered, yep there it was on the screen, is your order correct they asked, yes sir I said, apparently in the confusion over quarter pounders and big macs they forgot to read the order board inside. I had to ask again while frantically checking the bags as they were handed to me And you think you deserve 15 dollars an hour? Haha i wish you well in life Mickey D staff..... I guess we should be grateful you dont have jobs where an actual skill is required... read more

This place continually disappoints. I occasionally go here because it's so close to my home, but I am always disappointed. Yesterday, my family went and the fries were dumped out of the box and into the bag & my husbands burger had the grill char (like the nasty scrapings) on it. read more

McDonald's - a person eating a hamburger and fries - Burgers Near Me - Katy, Texas

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Do the managers not read the yelp reviews? You have 1.5 stars that's embarrassing. I come here all the time because its the closest McDonald's but I dread coming here and will for now on just take a longer drive too another location. Here's all the problems if the managers or cooperate cares: -they run out of everything. There's always something they don't have -the 2 Hispanic women in their 30s at the window are horrible. Always have a bad attitude and are always face timing on their phones when they give me my food. -almost all the employees have a bad attitude (that's if they even last) I see a new face every time -my husbands and I breakfast McGriddle was very dry and hard as if it was sitting out (we purchased it 9am) -foods is usually cold. I understand it's cheap food but come on.. -they always miss something. Can't tell you how many times I have to turn around because they couldn't put apple slices in the bag -they are wearing masks under their faces. It goes over the face, why wear one if it'll go under you chin? Want to spread covid? This was the best McDonald's to go to back around 2013 time when I was in high school. The male manager was so nice and the food was always fresh. But the last 2 years it's gone down hill like crazy. read more

Clean bathrooms,seems pretty new and it's connected with the gas station that has a convenience store in it. Quick service and friendly smiles behind the counter. The food is McDonald's food so nothing new and I put in 6 orders and they all came out the right way. Has a drive through (not many McDonald's without a drive through now days) If in the area again, I will come back to this home away from home . read more

Hate to have to write this review but wtf. I walk in restroom, male employee taking a leak and using his phone at the same time, proceeds to finish, get back on his phone and just walk out of bathroom without washing his hands. You nasty M F'er. This happened around 1:45pm today. read more

The credit card machine is always "broken" so you can't pay by card, however, you can use the 3rd party ATM at a $3.50 processing fee. I think they are lying that the card machine is broken to force customers to use the ATM. Either the owner of McDonald's also owns that ATM or is in some agreement with the owner of that ATM. Which ever the case, this McDonald's seems shady and you should avoid. read more

This McDonalds is so close to my house that I used to stop by every morning but after awhile I just couldn't take it anymore. Breakfast, Lunch, or Dinner this location is guaranteed to screw something up every single time, that is in no way an exaggeration. Wrong size, forgotten items, mismade items, and they seem to like to service the McCafe machine during breakfast hours. The store owner / manager must have no clue what's going on as this has been a systemic problem for months regardless of shift. I've never seen any business so mismanaged as this. read more

The worst! They close before time, get the orders wrong every time, and have the worst attitudes. I literally drove past a sonic and canes to get Fries from McDonalds and they said they were closed...and it wasn't even 10:00 yet! I told her that it was before 10 and all she said was "sorry". This was the final straw. I will never pass up their competitors again...their fries are good but not THAT good. read more

I've started going to the Macdonald's on Cinco Ranch Blvd. & Spring Green. I live in the neighborhood across the street from this location. The staff that were preparing the food were talking on their phones via their smartwatches. The lady (manager) who was working the drive-thru was not wearing a hair net. I will not be going back! read more

Let's face it. It's McDonald's. I don't expect a high quality service but there is one lady in particular who frankly does not care. Shorter Caucasian heavy set lady. She almost gets pleasure when a machine is not working. If you are this miserable, find another job. Case in point, their coffee machine is ALWAYS broken. She almost gets a kick out of telling customers it doesn't work. It has happened so many times that I decided to go across the street to Sertinos coffee. I will NEVER go back to this McDonald's, Sertinos has gained my business! The McDonald's on Spring Green/Cinco Ranch is on a whole other level. Great customer service at that one. And they are owned by the same owner so I don't get it. read more

Worst Experience. We wanted to dine-in and we waited 1 hour for them to bring it to us. Since the sign table marker said "we will bring you your food" we waited. We went up to the cashier and there was no one upfront to serve us. Only the food was there placed on the counter. On top of that we had to later get up and ask for our drinks that they did not serve. But guess what? There was no one there and when we asked for our drinks they gave us bad looks and walked off with an attitude. read more

This location absolutely sucks! They seem to screw something up every time. I go here because it is close by, but sometime it is just worth it to drive to a farther location. I just ordered a happy meal with nuggets and sweet n sour sauce. I got home and guess what -- NO SAUCE! How hard is it to get one order right? The management or ownership of this location needs to be changed! This is absolutely ridiculous! If this was an isolated incident I wouldn't be so upset, but this happens way too often. read more

Horrible service. Pulled in through the drive through and asked for some lunch items. The person rudely interrupted me and said they dont serve lunch until 11. The time was 10:41. I dont ever plan on coming back here. The service is always awful and the employees have attitudes. Ive came here multiple times. Every time the employees are never smiling. I decided to give it one last chance today. I don't recommend this place to anyone. read more

Be careful, they have roaches. I purchased a cup of coffee, when I took off the lid there was a roach. I called and left a message no one returned my call. read more

Today we ordered lunch and two Happy Meals didn't have the burger patty in them. My husband went up to show them. They wanted to know if to go tape was done and it wasn't. I guess someone had a good lunch. read more

I stop here because it's so convenient but I won't anymore. Everything is always broken or something is wrong. One night they forgot 2 burgers the next night the girl (African/American) charged me incorrectly and when I asked for a receipt she told me the receipt printer did not work so when I asked to speak to the manager she turned around and told the Hispanic guy who worked there "uh she's pissing me off!" Sorry sweetie you hate your job so much but there's other ones out there if you can't handle this one. We come to spend our money here we expect decent service. Will not be returning. But of course it's MCDONALDS they don't care if they lose a customer because they make so much money anyways. Chick-fil-A here we come. read more

Never fails the past 3 times no requested sauce in the bag. Forgot to check this time but was in a rush. Not only that, female employee working window that handed me my food just said here no other words spoken. POS store, won't be going anymore and I caution anyone else thinking of going to this location. read more

Disgusting. Flies flying around the restaurant, a dozen or so gnats flying around the soda station. And the stench of something dead. And the icing on the cake was CNN on t.v. won't be back again! read more

Had to wait a pretty long time for dinner and after I took a bite into my cheeseburger, I found a LONG STRINGY BLONDE HAIR. It was beyond DISGUSTING! read more

Sorry guys, your restaurant can use some attention. Soda stand was dirty and low on supplies. Tables and floors dirty and my fries were pretty dark. When I asked for fresh fries, manager said, they were fresh just fried in a lil old oil, lol, I didn't get fresh fries. This location shares their restrooms with Shell and it needed attention too. Hope this helps for improving guys! read more

Stopped in for a Diet Coke SIMPLE Diet Coke. You would've thought I asked her to make my syrup freeze the ice and help me drink it. Heavy set Caucasian lady who took my order. Glazer Group come on. I know that's not how y'all represent yourselves.. read more

Worst McDonald's ever!!!!! Credit card machine down, soda fountain machine down, no breakfast items available, drive thru menu never rotated, orders constantly screwed up..... And the list goes on. I have never been to a worse McDonalds in my life. read more

This place has challenges. Drive thru is below average. I've had lots of mistakes with orders. I just went there this afternoon. Didn't get the right sandwich, had to wait in the No 1 lane for at least 10 mins, and no receipt. At home discovered sandwich had no egg on it, so tried to call. Only voicemail! Went back to store and complained. Not managed well. We'll see if I get a call back from my voicemail, I'm not optimistic. read more

(I won't share my real name cause I believe in online safety) I come to this McDonald's since it's close to home and while their are some hiccups here and there I still come here because I get service with a smile there's this one manager that I know by name since I go there frequently during the week and he's just so hardworking he has the patience of a saint when he's had to train new employees and he even steps in every time they're understaffed how he manages to do all that with a smile on his face is truly admirable, personally I wouldn't be able to keep up with all the chaos of a management job especially going the extra mile he does and still be able to smile read more

McDonalds is not known for customer service. I prefer chick fil a but this location is especially terrible. Orders are always wrong or they're out of something. Today is free breakfast day for kids taking Starr test. The catch is they must show school ID. Elementary school kids don't carry their school ID, it never leaves the school. It's just a tactic to offer a service they don't have to follow through. read more

Not sure how I ended up here without checking Yelp. I assumed McDonald's is Mcdonalds but this place is worse than a Walmart Mcdonalds if that makes any sense. To be told "hold up wait a sec" in the middle of your drive thru order, wait 5 agonizing minutes in pouring rain while avoiding water going into your car but leaving the window open enough to hear when they're ready isn't any fun. When I pulled to the window the manager came and said "are you the one with the big order?" I let him know I'm not sure if my 2 mcchickens and large fries was a big order but he said again "do you have a big order?"...umm whattttttt???....the person who took my order came up and said its not her and he simply turned and walked away...weird...but the worst part was when I got home to my large half eaten fries with monopoly stickers peeled off. I'd like to assume they peeled the stickers off b/c the whole monopoly game might be over but the half way fries makes me not so sure. Not only was the service no good but to be rigged out of fries is a bummer. This place sucks ! read more

If I could give "0" stars I would. The manager is absolute trash. He is so rude and very nasty. I ordered through the app and there was apparently a problem, not first time at this location, and instead of explaining it calmly. He yells through the store, past the girl at register. "Idk what to do you need to come inside". I stated I cannot come inside which is specifically why I placed it on the app and went to the DRIVE THRU and he just looks at me dumbfoundedly. I don't mean to sound lazy here, normally I would've just walked inside. But I have a cast on my left leg and it's quite difficult to maneuver. But let's just talk a moment and wonder. What if I was disabled and unable to use my legs? You're a manager and they way you treat your customers is repeatedly yelling "you need to come inside. I can't do anything. I'm not holding up a line(which was empty btw) for this stupid thing. Come inside." Sir. You really need to evaluate your career cause if your always this rude. Customer service is not the place for you. This is not the first time. This was my final straw before leaving a review. Every time I come. He has a horrible attitude. Doesn't pay attention. Talks over when I'm trying to order and then gets obviously frustrated and has an even worse attitude. The line always takes forever even when I order just one item. Honestly. This McDonald's needs a revamp and an entire new team except for the Spanish dude. He's the only good employee there. read more