Fire is right, in that someone will probably get fired when HQ actually reads the reviews here lol. They get one extra star for being so nice, but the bread and ingredients tasted old, the toppings were skimpy (not in a sexy way), and it just didn't taste the way a Firehouse sandwich should. I think Firehouse is going the way of Subway (as in, ugh), if this location is anything to go by. Too much expansion, not enough love and attention to detail. But amazing service. I gave them an extra star for a very nice corporate response though. read more

Firehouse Subs - Where there's smoke, there's firehouse - Fast Food Near Me - Katy, Texas

Trying to poison me?! I said NO BACON on the app. I called in to make sure they understood NO BACON. I bite into my sandwich and a piece of BACON! Bacon makes me sick and I have not had it in over 15 years. Now I feel nauseous and have a stomach and headache. Spoke to the manager and he could careless, he asked me what I wanted him to do?! read more

My order when I came in it took him 19 minutes to make a seven and there's six people working inside. This is horrible not acceptable at all. I'd rather go the one by Katie Mills mall they get zero stars if I could give them zero Tim was a horrible Worker when I walked in they didn't even offer to ask me if I had a order or not horrible horrible horrible zero stars six people working in the restaurant 19 minutes to make a sub. read more

Every now and then I get a strong craving for a sandwich, with REAL sourdough bread...and lots of it! Firehouse is THE place to get fast, affordable subs with super-fresh ingredients! Lots of options to satisfy everyone's favorite sandwich choice, with an awesome variety of sides as well. The Mac and cheese is full of gooey goodness! Also love the tangy pickle that comes with every order! read more

Firehouse Subs - Club on a Sub - Fast Food Near Me - Katy, Texas

Ordered online, the process is very easy. I was able to use my Firehouse Subs points for one of our sandwiches. The Italian is my favorite (without mustard), and they followed the instructions to leave that off the sandwich. Roast beef was the other and my husband was very happy with his choice. Firehouse Subs are our favorite sub...make sure you get the app, you get lots of freebies! My photo is a stock photo, but only because we couldn't wait to eat them! read more

Firehouse Subs - Italian Sub (stock photo). - Fast Food Near Me - Katy, Texas

There is never any sense of urgency from the employees and management at this store. Doesn't matter if you order ahead of time. You WILL be waiting for your food. read more

Very disappointing! I now understand why their rating is average in comparison to the Kingsland location. I actually had to add deli meat from my fridge to the Hook & Ladder sandwich from this location. Lesson Learned. read more

Always start with the positive. Nice folks behind the counter. The gentleman who looked like the manager did a good job engaging with me, etc. Why I went average on my review. Cleanliness Restroom was in need of a cleaning. Floors were dirty Back station where make sandwiches was not appealing. In my opinion, what the customer sees is only 20% of how things are done behind the scenes in regards to food they are serving. It's a great location with a lot of potential. Hope they make some adjustments read more

Slowest sandwich shop I've ever been to in my life. Not busy, ordered to go and it took them 30mins to make a small sandwich. Will never return this store. read more

Came in today to order, and noticed it was hot. I saw the thermostat said "80 degrees" I think it's unsafe for the workers to be in there under such conditions, especially with this summer heat with no functioning AC. read more

Service was really slow I ordered a sandwich togo and I've been waiting 15 minutes for the sandwich it's not busy as I'm the only customer in here they are too worried about laughing and giggling aver something on their phones I don't reccomend this location to anyone unless you have an hour to kill for a sub read more

Like always, firehouse does not disappoint. This location is closest to my house and work so I frequent this location. The subs are always great, I get a hook and ladder on white bread the way it comes. This visit, the soda machine had very limited options, I was annoyed at first, but then this just made me try something I normally wouldn't have. I ended up getting minute made fruit punch. I usually never order a juice from a coke machine but it was oddly refreshing. read more

Wouldn't let my husband pick my order up without giving trouble. Both sandwiches lacked ingredients- we didn't get our pickle spears. Just not that great tasting at all. read more

We are a fan of their hook and ladder sandwich as well as their cherry limeade drink however this visit was very disappointing. Its unfortunate that we walked in when their "system went down" and their GM just flat out said that hey are no longer taking any orders. I'm a business owner myself and just because a system crashing doesnt mean you shut down the business and there is tons of other restaurants neighboring this location. You should figure out a temporary fix like only take cash orders until the system comes back up. I offered to pay cash and he still declined. Smh, I contacted the operator but he did not pick up his phone. I will probably never come back to visit this location. read more

Manager/owner with a bad attitude. The parking lot was full. Yet they had their delivery vehicle parked on 1 of the only 2 spots on front of their shop. I am handicapped and the only spot available was In front was in front of Wild Wings on the complete opposite side of the complex. So my daughter went in and asked them nicely if they could park their delivery vehicle in the back of the store where there is plenty of parking as I was handicapped and we want to place an order for 4 sandwiches. The owner/manager told her very snottily "I don't feel like moving it". Needless to say my daughter and the one customer in the shop at the time was beyond belief at this response. As was the one other employee who you could tell be her face was shocked. Needless to say with this attitude we will NEVER purchase from here again read more

Who ever thought a medium sized sandwich can be filling? It looks small by the picture but I'm full as I type this. The sandwich, chips, and a drink for $9. Much better than other sandwich chain stores as mentioned by others already. read more

Firehouse Subs - Medium New York Steamer sub combo - Fast Food Near Me - Katy, Texas

Consistently delicious. Jospeh has great customer service and is quick to make sandwiches.

Today I chose to eat here for lunch, noticed that the sandwich tasted a bit funny and decided to inspect it and unfortunately the sandwiches were moldy. Didn't realize until I ate half of the sandwich. read more

Firehouse Subs - Moldy bread - Fast Food Near Me - Katy, Texas

This is truly how a sub should be made the staff is friendly and the service is great every sub on the menu is good recent I recently have been trying out the meat ball sub is great trust me read more

Firehouse Subs - The best subs around - Fast Food Near Me - Katy, Texas

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Please change your TV channel. News, car show, music, or something other than football. Food was delicious. Out of drink selection. Keep a better inventory so the syrup does not run out. After I submitted this review I just witnessed the manager or owner, not sure which, tell an older gentleman that he needed a bag to out all of his sandwiches in. The older gentleman said he was going to the hospital and had to walk a distance to get into the hospital. The manager said you should have brought a bigger bag. Really. read more

Firehouse Subs - Manager in the gray shirt - Fast Food Near Me - Katy, Texas

As a retired Paramedic/Firefighter I have tried to enjoy Firehouse subs whenever possible. The food is above average for what it is most of the time but the service twice now has been lacking from the same employee who I believe is a manager or even worst an owner. Love being rushed out of the restaurant 10 minutes before closing time when my daughter or myself have not finished eating. read more

My visit, a few weeks back, was short of 'good'. I was virtually the only customer at the time, and it was close to 20 minutes before my sandwich was ready. Additionally, the soda machine was out of almost all colas. The employees smiled and seemed nice, but clearly, they were not focused on their customers. The sandwich was good, but I'll probably stick with Jersey Mikes from now on. This particular Firehouse seems more like a Subway. read more

staff is very unsanitary and handle the food very unprofessional . when i come here to order a sandwich it always take 20-25 minutes which is absolutely unnecessary. read more

This review isn't so much about this particular establishments location, but the tuna itself. With that being said, the tuna here is absolutely worthless. Dry is an insult to dry things, as is the world bland to the food caucasians make. When I buy food, there is two expectations ; I expect convenience , and something that's going to taste better than anything I can make. I'm no Betty Crocker, but I've had the girlfriends of many men tell me once or twice that date night at my house was delicious. All jokes aside, the location had extremely kind and attentive staff on site. The woman making the sandwich forgot to add jalapeños, to which she quickly called out before I left and packaged them for me to take with me , no love lost. I like the finer things in life, tuna sandwiches being one of those things, I'm a Connoisseur if you will. I won't be returning, bland tuna sandwiches at $10 leave me feeling hoodwinked and disturbingly satiated. read more

Firehouse Subs - a view of the outside of a store - Fast Food Near Me - Katy, Texas

Picked up my order. I went to get ice for my drink and there was slime in the ice. I told the gal that took my order. I grabbed two bottled drinks instead. read more

All Firehouse Subs have been good but this particular one has excellent customer service. They are friendly, helpful and always on their game. You can tell that the people who work there actually care. read more

What can I say? This was the absolute best sub I have ever put in my mouth! Hands down..I can't believe I waited this long to eat here..service was beyond excellent and the atmosphere was killer (GO TEXANS) and the sweet tea was perfect! read more

Firehouse Subs - The Italian! Sooooo delicious!! - Fast Food Near Me - Katy, Texas

This is my favorite Philly cheesesteaks place .There pickles and sand which with their house made bbq sauce hits .If you ever see one go ASAP. read more

Roast beef and cheddar. Awesome! Period. If you love things that taste amazing, you need to try this sub. Wow! I have no other words. And they have an app where you can earn rewards. Service is friendly and fast. The firehouse theme makes it a fun environment. Notice the mural on the wall that contains all the local high school mascots as firemen and other characters in the scene. Nice touch! I don't love their plastic cups. They sweat too much. But that's minor. Love this place! Sweet Tea Rating: 9/10 The sweet tea is very good! Almost as good as Chick-fil-A and Canes. read more

We stopped by this location on our way out of town and I ordered the New York steamer. My sub came out and it definitely was not what I expected. I took it back to the counter and I guess the owner asked what was wrong with it. I just asked for a refund and went to eat next door. Please see the pictures and tell me what's wrong with the sub. read more

Firehouse Subs - Fast Food Near Me - Katy, Texas

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Great place, exceptional service! The cashier Ethan was pleasant and patient. The food was fresh and delicious and Ethan checked on us to make sure all was well. It's great seeing young people so respectful and helpful! read more

Firehouse Subs - Pleasant staff ! - Fast Food Near Me - Katy, Texas

Not handling CoVid re-opening very well. Other restaurants allow for carry out on specials for what used to be done in only, but not here. We used to come here weekly on Sunday for free kids meal special before CoVid. If you want free kids meal on Sunday now you have dine in with the kiddo. Not sure about letting my 7 YO dine in at store just for free kids meal. Very disappointed in manager's attitude about worry about giving free kids meal versus safety of kids. read more

Went a week a so ago after seeing a y youtube review so I was pretty hopeful. I tried the smokehouse beef and cheddar. It was one of the driest sandwiches I can in a long time...even with the sauce. Maybe it was because it was later in the nite, or old meat. Within 30 mins I had diarrhea. I didn't even eat the other half. I was disappointed because I really wanted a new sandwich shop to go to since subway and others nearby are pretty average. I miss Quiznos. read more

Completely screwed up our sandwiches. Drove all the way back home only to find my friend didn't even have the correct meat, he had roast beef instead of turkey and my sandwich was on the wrong bread with onions and jalapeños and mustard I didn't ask for. Called and asked to bring the sandwiches in to be remade and they said I couldn't without a receipt (which I left on the table I was waiting at because it was to go order and I didn't think they would mess up this badly) if the sandwiches weren't so delicious I would never eat here again. It's not the product, it's the staff!! Get it together it's a sandwich not rocket science! read more

This use to be our family hand's down go to sandwich shop. We'd crave a Firehouse sub! On our last visit we noticed they started using pre-chopped bag lettuce. It taste's like plastic, cheap and fast food like Subway. Corporate think's they're cutting cost that no one will notice. Guess what WE DID! Now the only great sandwich alternative is Jersey Mikes and they're super expensive and no where as good as Firehouse before the gross bag lettuce. read more

Sub was perfect and delicious. I haven't been to a fire house subs for a couple of years but I need to start going more often . This hit the spot . read more

Man the owner Taha Mohamed was very very rude and disrespectful. The entire time I was speaking to him he was more concerned with the tattoos on my arms rather than the conversation itself, was given nothing but attitude. I'm sure the food is probably good and the other co-workers are cool people but the franchise owner himself is a complete asshat and shouldn't be in charge if that's how he thinks it's okay to treat people. read more

Ordered at 11:30am for delivery, but after 3 1/2 hours later, I received an email telling me that my order was canceled, and they would refund my money in 3 days. WFT?! read more

These are the best subs, consistently great everywhere you find a Firehouse. The Hook & Ladder I had today was no exception, did not disappoint, a superior sub in practically every way. A few folks apparently had their orders screwed up at this location, and that's unfortunate. But that did not deter me, and I'm glad I didn't let it. read more

I really appreciate the customer service at this location--very friendly and accommodating. Parking can be tricky during busy times but they do have two spots for to go orders right out front. read more