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    McDonald's

    2.4 (43 reviews)
    Open 6:00 am - 11:00 pm

    Order McDonald's Takeout or Delivery

    McDonald's Photos

    MCDONALD'S ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed
    Good for groups
    Good for kids

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    Reviews With Photos

    Kyle N.

    The food here was okay, but it took 15-20 minutes for my small order to be served. The employees were very rude and slow, despite the restaurant being fully staffed. The floors were greasy, and the bathroom had uncleaned feces stains on the toilet. The ceiling had roof leaks and mold growing.

    MC flurry half full

    I ordered an oreo MC flurry with fudge on top for 10 dollars and we get it and it comes half full no fudge

    Local deluxe breakfast
    Lisa L.

    We're here visiting from Texas for a few weeks and have been to this location multiple times. The crew is always very friendly and while I'm mostly ordering a coke, service is pretty quick. We've had breakfast here twice now because the husband likes the local deluxe breakfast (spam, Portuguese sausage, rice and eggs) and it's been early so service was quick. The downside to this place is it's filthy. We got here when they opened their doors this morning at 8 am and the floor is so dirty/greasy my feet are sliding around. I don't see a clean table in the place. All this means the restaurant wasn't cleaned last night at close and the floor tells me it's been even longer than that since it was cleaned.

    As of right now it's under construction
    Kaikeali'i C.

    Currently the dinning area is under construction (FINALLY!) There are only 2 mcdonalds on Hilo side of the Big Island. One in Hilo and one in Kee'au The lines are long. IF YOU AINT GOT NO PATIENCE GET out OF LINE! YOU NEED TO REMEMBER ITS THE ONLY MCDONALDS IN THIS AREA!!! Since it's been under construction the staff has been INCREDIBLY awesome. My family and I go here at least 3-6 times a week because my mother loves the chocolate chip frappe to da max, like no joke. We stay in the nice line for her frappe haha. Emily (MOD) and her staff have been Incredible with customer service. I say Emily because I've seen her ring up the customers. I kid you not from Sept 21-24th we've been here 5 times just for my mother to have a frappe haha The point is the staff is great! I'm visiting from Honolulu and some of the Mcdonalds staff could learn from this branch!!! Great Job!!!

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    6 months ago

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    7 months ago

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    6 months ago

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    2 years ago

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    10 months ago

    Terrible service. Took forever for someone to come to the register to pay and we waited at least 15 minutes for our shake.

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    1 year ago

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    3 years ago

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    3 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    The worker's are very rude, including management. tsk tsk. It is sad that people are so rude, so early in the morning.

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    5 years ago

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    3 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    5 years ago

    The only reason I eat here is for nostalgia. It's not what it used to be... I do like the crispy fries

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    8 years ago

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    8 years ago

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    14 years ago

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    4 years ago

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    4 years ago

    Excellent customer service, friendly and positive workers. Drive-thru on point and the restaurant is rarely out of menu items.

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    8 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    7 years ago

    Brah customer service is solid, never been to a McDonald's where they brought me my food and cleaned my table when I was pau!

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    4 years ago

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    8 years ago

    Always double check your order here because they tend to mess it up a lot, mostly missing items

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    8 years ago

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    7 years ago

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    8 years ago

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    12 years ago

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    8 years ago

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    10 years ago

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    7 years ago

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    10 years ago

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    9 years ago

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    10 years ago

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    Page 1 of 2

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    Koana - Inside shop

    Koana

    4.9(157 reviews)
    6.4 mi
    $$

    My husband and I stopped by Koana after a recommendation from a friend while we were on our way to…read moreVolcano. I mean this with all kindness, but I think my friend undersold the place! At first glance, it may look like other small, local shops, with locally made products and a few interesting goods to browse. (I ended up buying the last 'I'iwi bird pin they had on display, which I loved!) After reading some other reviews, I realized we may have just gotten lucky because the owner happened to be in that day. Let me say this upfront: they advertise slow black coffee and they mean it! The owner (Brian?) takes his time with each customer, chatting with you to understand what you're looking for and making some suggestions. It's clear he enjoys both his craft and engaging with customers. It was not very busy while we were there, which added to that relaxed, Hawaiian vacation vibe. We really enjoyed the conversation with him and even walked away having learned a few new things. We took our coffee and other purchases to enjoy on the bench outside, along with some stone cookies from nearby. (There were also additional tables and chairs available on a side patio.) Overall, we loved both the experience and the coffee, and we will definitely plan to stop by again the next time we are in the area!

    Service was incredible, very personable and educational. Atmosphere was very homey. 10/10 would…read morerecommend. Will definitely be back. The mocha was really good.

    Photos
    Koana - Mocha

    Mocha

    Koana - Owner pouring a cacao tea and cacao lava shot.

    Owner pouring a cacao tea and cacao lava shot.

    Koana

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    Coffee Girl

    Coffee Girl

    4.5(103 reviews)
    5.2 mi

    Came to hilo for a short day trip, and decided to check out the matcha coffee shops in the area…read more Coffee girl is so aesthetically pleasing! They had cute chairs and ig post worthy wall backgrounds. I love how everything is PINK! The service was very fast, maybe took 3 minutes to make. My strawberry oat matcha was delicious, but I did see they had some baked goods but opted out this visit. Will come back again soon!

    Coffee Girl is no doubt one of the coffee spots Hilo can boast about although it wasn't super…read moreimpressive in my opinion. This, however, is not to say that it doesn't have charms in it. Mostly in mint color, the interior is simple and yet it does emit a lot of cuteness. What was eye catching to us was the swing inside at one of the side windows. Whether it's okay for a person to actually sit on it to enjoy a little swing time is something I didn't find out from the young lady who manned the upfront bar by herself, if it's solely as a decorative piece to create the kind of ambiance this place suits to manifest, it does do a lot to attract visitors' attention. The lady was quiet and yet kind enough to give us everything we needed for the late morning walk into the town. My daughter and I wanted to split quads of espresso shots so that was our only order and yet we needed two separate cups with lots of ice in each cup with a little side cream (half and half) so we could make our own iced latte or cappuccino later (we didn't want ice immediately after the espresso was made as it would have diluted the coffee had it been made that way. Sounded like it was a little too much to ask which we felt a bit awkward. The kind lady simply did everything for us. Thanks to her for being so accommodating to our demanding needs!!) The shop is located from other businesses oceanfront so it's walkable to other things as long as you are talking "the center of Hilo". So for the location, convenience, cute ambiance and patience in service, we enjoyed our quick pick up experience while we were in town.

    Photos
    Coffee Girl - Cute sitting area!

    Cute sitting area!

    Coffee Girl - Cute sign

    Cute sign

    Coffee Girl - Front of store

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    Front of store

    McDonald's - hotdogs - Updated May 2026

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