Best McDonald's in the Tri. Great customer service and very clean. They rarely mess up my order but it's fast food. I've worked in fast food before and mess ups happen because of all the chaos that happens in a fast paced environment. read more

Totally insulted! How petty! Undisclosed 30 cents charge for "sweet tea" when order with a meal. You spent 10's of 1000's of $$ on advertising...and you totally piss off your customers with a 30 cents extra charge for sweet tea? What management idiot thought this up? Good by and hello to 5 Guys! Free drinks for Veterans there! read more

I used to go here more than I'd like to admit but it keeps getting worse. They keep forgetting to put the items I ordered in my bag. Ordered 3 cookies, got 2. By the time I realized I have crying kids. They offered to have me come back for the cookie. Keep in mind I waited for 10 minutes for these cookies and during that time my food sat on a hot plate or some this big so it was all melted and so hot. It's just ridiculous how expensive it is to eat here and they mess up every single order. Good way to cut the junk food I guess LOL read more

McDonald's - Gross old fries that taste like grease and burnt fries. - Burgers Near Me - Kennewick, Washington

Ok and about the same as other McDonald's. Sausage breakfast burritos are smaller than normal and they are very stingy with the salsa.

Went to McDonald's today and it was solid as always. Fries were fresh and crispy, burger was hot and tasted just like it should. Service was quick, no issues, and the place was clean. Can't go wrong when you just want something fast and good. I'm always going to this location! read more

Always going to this location. As the nuggets are always good and the fries are hot. The ice water is always cold too!! This is one of the only McDonalds around that will let you charge your phone when eating. Location is clean and not cluttered. The view of traffic is a good scenic view on break. * friendly workers * electrical plug ins * entertainment area clean read more

We stopped for some fast food, from a known chain, but alas: the check in was slow, the food was just okay, fries were not hot. We got two Grimace meals, the purple shakes were good. This is not a location we will visit again. read more

I asked for a large sprite they got that confused with a large fries which isn't the first time. She repeated back to me was that sprite or fries I responded sprite once at the window they gave me fries so I waited for Them to open up then I told them I wanted my sprite that I asked for. They had to get the receipt they gave me the sprite then had the audacity to ask for the fries back when they should've just let me have it for having to go through the time and hassle of giving me the sprite and they never once said sorry and they made it seem like it was my fault like I was crazy read more

I bought McDonald's yesterday and I got chicken nuggets and fries and the fries had no salt and were soggy and then I ate the chicken nuggets they tasted like styrofoam and had no flavor and were dry and the next morning I had the worst stomach pain and a cough and I did research on the symptoms I had and I had released I have e coil do not eat at McDonald's read more

Recently the chicken nuggets I've gotten have felt undercooked. Other than that, the food is typically fresh and hot. The fries are perfectly salted and warm. The floor however is typically dirty and in need of care. The overall energy of this McDonald's is decent. read more

Put in an online order for an office bkfst with their app, including pmt info. Went to pick up 20 mins later, no food. 'Oh, we're not doing those orders right now'. Really?? No mention of that in the app anywhere and I had to wait in a drive thru line to find that out. Thirty mins later I drove to another McDs, and I'm running late now for my customer breakfast, and they were just short of rude when I put in an order for $50 worth of food. This store was quick at least but I couldn't get the coffee box that offices like because it takes too long to do they say. Further the app will only allow 20 items per order, so if I'm buying bkfst for an office of 25 people I can't use the app. Apparently all the McDs restaurants care about these days is the drive thru business. Too bad because people do like their bkfst food. I'll be switching to local businesses from now on! 1 star is being generous btw read more

Grabbed some supper there the other night and have to say way to go!!! Burger was perfect with my special order!!! Both my burger and fries were so piping hot I had to wait for it to cool down. Awesome job!!! read more

Bring back jalapeño mcchickens!! With real jalapeños not nasty ass crisps bleh disgusting.

Incompetent. Order taker asking for your order 5 car lengths from the menu boards. So you are to memorize their menu I guess. I don't eat this fast food shit but a few times a year. Then the payment window gives no receipt. They are confused on windows to pick up the food and have told a car to park in the exit for their order. Never eat here. read more

The double quarter pounder was barely cooked. It was raw. The box says "fresh beef-cooked when you order it" well this beef needs to be cooked longer than the 5 mins in a drive-thru! read more

McDonald's - This is absolutely gross. - Burgers Near Me - Kennewick, Washington

Went through drive thru to get 2 sausage burritos and a hash brown and when i asked for ketchup they told me the charged for extra for condiments!! I was blown away that I couldn't get a few ketchup packets for my hash browns unless I paid 10 cents a piece for ketchup!!! Blown away is all i can say!!! Multi zillion dollar company can't afford 2 ketchup packets for a paying customer!! What the hell is this world coming too????????? read more

This McDonald's is the worst you always have to wait and I honestly think they have messed up my order every time I'm here!!!

My experience at this mcdonald's franchise was excellent. The reason for this was worker Christian Gael Flores for his impeccable customer service skills. I believe he deserves a raise. read more

We had a large group ordering from McDonald's to go ...we got home and was short four items. Went back to retrieve them...no one greeted me at all...i approach the person that had waited on me and told her what I needed. I never got apology or a smile ...basicly here's your order and nothing more read more

I went to this McDonald's about a week ago tried to order at the counter they told me if I didn't order at the kiosk they couldn't take my order because the counter was closed I explain to them that the kiosk is going to put them out of out of work and they told me they didn't care so I left the restaurant never to go back read more

Nobody ever provides comments for fast-food restaurants. But this location consistently has courteous staff. They also have a play area. Disabled parking is a bit of a pain. read more

Poor hours, and they're a bit too likely to ask you to pull forward (even if there's no one behind you), fries are maybe 50/50... tonight they were barely warm and tasted like cardboard, and they are starting to forget to fully fill orders (tonight they forgot both a McChicken AND a cheeseburger!). read more

As far as McDonald's goes, this one is decent. The staff is friendly and efficient, and the food is just like any other location. They keep it pretty clean, and they have outdoor seating available. It's off of 395 (by Walmart), so it is easy to stop in if you're heading through town. read more

We asked for two crispy buttermilk sandwiches and they said they only had enough for one; would I take one that's grilled in place of the other. I have already paid for two and they didn't say anything at the window. So I went ahead instead of waiting for 15 minutes. When I got home, the one crispy chicken sandwich that we were supposed to get,,,they actually cut up nuggets for that sandwich. I am blown away by the crappy service... Just wow. read more

Wow! We've been to a lot of McDonalds but this one is superior. The staff were very personable. Before ordering and waiting for a family member, they brought our kids out free ice cream cones. Very impressed! read more

Went there two times in one day messed my order up up both times to completely wrong orders overcharged rude work crew didn't do much to help the situation when trying to be fixed my last three dollars to spend on food and they would only give me one Mc chicken outfit they are the ones who messed up on it were service I've ever had will not be visiting this McDonald's ever again read more

The tables in the play area are filthy. I tried to clean ours but it was obvious that they had not been properly cleaned in a very long time. I will not be taking my grandkids here again. Disgusting! read more

Just horrible, this place is very near to where I love so if I get fast food it's usually from there. My orders are almost always missing something or something is just wrong, the fry containers are typically never more than half full and the fries are always VERY salty and I have to wipe some of it off before I can even eat them. I never leave the window before checking everything in my bag because I get tired of having to go back after I get home. Have asked for owner info and I always get brushed off, this place sucks. read more

two times in the last six months I have stopped at this McDonalds and went thru the drive up window and have been given change for a ten when I gave them a twenty dollar bill ! The gal at the windows hands you your change and shut the window ASAP. The first time after backing up I was given the correct change. No big deal everybody make a mistake but it happened again yesterday so I honked the horn to get the window reopened told her what she had done, she called someone who said they would have to recount the till and pull ahead, many other cars behind me paid and left, after waiting outside for a good 15 minutes I went in and was told the till was not over. This is highway robbery as I know what was in my wallet. I will never go to this McDonalds again. I believe this is easy for them to get away with as they are right off the Highway between Oregon and Washington and most people driving thru are not going to take the time to demand their correct change. read more