They locked their bathrooms, so you have to ask for a key. Well I was waiting on my food, so I asked to use the restroom. The employee told me she would grab the keys, then proceeded to continue just bagging up food. I had to wait until my food was finished, then ran to Walmart to use their bathroom. read more

Dakota and Any were excellent helped me with app how to use the app and give us good value and french fries were very fresh and and the chicken was excellent read more

idk if the girl in the drive thru was just wanting her baddies chain or what but she refused to give us our order and receipt. We paid around $15 for a 6 piece nugget happy meal...when we asked about the rest of the order she said "I don't have to give you nothing" so she is also illiterate. Obviously, I didn't expect much from McDonald's but a kids meal is not $15.... Unfortunately for me she looked underage so she could not be hit in her mouth but maybe we will pay her another visit soon! read more

We had AN HORRIBLE EXPERIENCE at this location. And it happens to be this way anytime I've ever been here. My toddler sister and I had ordered food today around 415pm, inside at the kiosk, we took a number and sat down. We waited for 10 minutes at first until we heard another couple getting upset about how no one will help them and they haven't gotten any of their food, since it wasn't just us I decided to go up and ask how far my order was from being made. ( 30 MINUTES AFTER WAITING) At this point my daughter is yelling and ready to eat so when I ask politely, where the progress in our order is, she rolled her eyes and said they are working on that order now, only for 3 other orders to come out after US. And I don't mean a couple things less and that's why, I mean they were being like this on purpose, there were people in the back of the store who weren't employees nodding out cohering with employees, the store was absolutely nasty and when we finally did get our food, we got no sauces what so ever, my daughter wouldn't eat her food because it was cold and hard to bite, and her apple slices came open with 2 in them. My burger was burnt but not hot. The only thing I enjoyed was the sweet tea. I do not appreciate all of us customers being looked at wrong and cussed out because we are paying for food and expecting it to be fast as it is FAST FOOD. I work in the industry so I get food service and how the timing can be difficult to keep everyone happy. But this was absolutely out of pocket. I WILL BE TAKING THIS FURTHER He also fought with me about giving me a receipt so i can't even contact McDonald's with an order number directly, however here is what I ordered for proof. And my daughter waiting. read more

Food was decent. Server was kinda rude. Forgot my sauce and forgot my shake...shake your booty

Manager on duty said "screw the lobby orders and DoorDash drivers just focus on the drive thru" couldn't get anyone to give me my order or refund read more

On a road trip and needed to stop for lunch. Let the little choose and of course it was McDs. I was quite disappointed in the meal. First, my son got his kids meal and was completely missing his burger. My double cheeseburger meat was burned and the taste was off. The same for my husband's McDouble. We both couldn't finish our food and had to stop again to get food. I can tell service is also typically slow as someone made a comment if they had to find a cow to get their own beef :-/ read more

They don't open when they say they do. They close before they say they do. Is that a way to run a business?

Ordered my food on the mobile app and requested tableside service. After about 20 minutes with no food I went to the counter and asked about it and they told me that their screens were broke and that I would just have to reorder even though I had already paid for my food. Won't be dealing with this McDonald's ever again. read more

Not a good McDonalds first off it started with them not having Iced Coffee when we went to order. Then we got a chicken sandwich that was rubbery, gray and smelled bad. We took it back to mcdonalds and I spoke with the manager and this is what he asked "where is the other half of the sandwich" really? My fiance took one decent sized bite and spit it out into the trash so yes there was a bit of burger missing but not a whole half of the burger. Iv worked in the industry and would never 2nd guess my guest if we served them something disgusting like that. Also when I took it back the lady in front of me ordered and got an iced coffee. read more

McDonald's - a hand holding a half eaten sandwich - Burgers Near Me - Knoxville, Tennessee

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I ordered on the McDonalds app and DoorDash delivered my order. Let's start with missing items. No receipt, no straws, no napkins, no biscuits and gravy. I had ordered a bacon and egg McGriddle with no cheese but it arrived smothered in cheese. That particular sandwich was for me and I literally can't stand American cheese!!!i received the big breakfast platter with no complaint. I call DoorDash first, and their on "option" was to refund my money for the missing and screwed up items. I informed him that would mean I had to order the items again and pay a second tip. His attitude was not my problem. So I spoke with the McDonald's manager. Long story short, she's not doing anything about it because breakfast is now over. If I would like, come to the store tomorrow and she will give me the screwed up items!!! So, one person in my home was able to eat breakfast but no one gave a shit!! This is a common problem with every single fat god restaurant on Clinton Highway in Knoxville. I think they all need to be boycotted until they can remember what customer service was and why there once was customer service!!! read more

was doing doordash i waited in the drive thru for over an hour while the workers was outside talking the line was backed up to walmart.

This place is never ran well, but tonight took the cake. They had no buns. They had no milk to make the McCafe drinks. They had no happy meal toys or boxes. The lost my order. Hot mess!!! read more

We waited 25 minutes in the parking lot for our drive-thru order to be finished. They had one of their employees running out and in to deliver food, kudos to him. He deserves a promotion -.-' read more

In spite of advertising heavily about having healthy menu options I found it hard to find anything I could eat and it be tasty. Overall the people are nice and do try to be helpful. read more

The sercice has improved over the last year, but it is still just an average Mcdonalds. The drive thru times can run a bit long, so if you're in a hurry I would recommend looking at one of the other nearby restaurants. read more

Today at 10:30 a.m we visited this establishment and had possibly the worst experience ever! Not only was the food cold and thrown sloppily together the manager of this establishment literally REFUSED to give us her name due to an issue we had with her cursing me over the counter! We went through the drive through and had to go back inside due to the fact we ordered at "4 hasbrowns, 2 sausage McGriddles, 1 bacon egg and cheese biscuit, a chicken biscuit MEAL, and 1 more hasbrown" (exact wording) Now we understand that the young man working the window forgot to ring up the 1 extra hash brown so no biggy. However there should have been a total of 6 in the bag. There were only 4 in there when they handed us the bag. So I go inside to simply get the other 2 where I get not only yelled at by some woman claiming to be a manager over the fact there are only 4 on the receipt Now I'm not math magician or anything nor do I have a career at McDonald's but I was fairly certain that when you buy a MEAL it comes with a hashbrown Not only did I repay for that hash brown because the refused to give it to me I also paid for the second one willingly mind you. Where I was then yelled at that I would have to continue to wait because there were people infront of me. I politely pointed out that I didn't understand how that could be when I was originally in the drive through first and they messed up my order! The manager on duty made it a point to give me someone else's name so that she herself couldn't be complained on! I then left the establishment after being treated so poorly and waiting for an additional 10 mins for 2 hash browns! I call the establishment to get corporates number thinking maybe they would give me a manager hahahaha nope she and all her disrespectful glory answered the phone after the 4th call mind you where she hung up in my face. I called back an additional 3 times before I got her lovey self to finally answer again and she told me 3 times while I tried to ask for the corporate number the she didn't know what was going on and promptly hung up in my face yet again! Poor Esmeralda the girl she made give me her name who mind you was not the problem but refused to give the managers name was not rude in the least bit! However she will now have to deal as a crew member with the ill actions of her superior! I am beyond horrified for not only the customers that had to witness this but for the poor employees that apparently have to answer for others mistakes! I nor my family will be visiting this establishment anytime soon! read more

The staff are rude. They close the lobby before time that is listed on the door. They have even ask me to leave the lobby because they want to close at 10 instead the posted hours on the door. Corporate does not care about their customers. You better off going to another Mcdonald or somewhere else where you are respested. Mcdonalds or this one doesnt want your business. read more

Hate the new large plastic cups. They are flimsy, have condensation and do not keep the drink cold. Bring back the Styrofoam!

This location has a very rude group of employees. They do not listen to the order and when they mess it up; they act like it was your fault. I have complained to the management team to no avail and i will not be returning in the future read more

The drive through girl has the worst attitude. not the one taking your money the one that gives the food. If you don't like your job don't be there. All I asked was for my beverage to have no ice, so when I grabbed it, it had ice. so I return to the girl and she gave me the biggest attitude and said very load for me to here "OH MY GOD" like I was putting her out for her screw up. then had the nerve to ask me to pull forward to wait for a coke with no ice. this place has a lot of work to do if that's what they are hiring. read more

The way they handled things was horrible. They kept getting peoples' order wrong, and one of the employees was harassing me while I was trying to eat while he was on the job and wouldn't leave me alone. I personally recommend the McDonald's in Walmart more. They at least make their food fresh and are pretty cool. read more