I went to the drive-through to pick up an iced coffee from a McDonalds. I placed an order prior to arriving there, so I was expecting for the drive through to go smoothly. Unfortunately, the mobile order wasn't going through on their end after 5 minutes of trying to figure it out, even though we verified that I paid and ordered on the app. The manager came and said that the drink was on them and told me to just cancel the mobile order so I could get my refund. I offered to pay in cash, but she wouldn't accept it. Overall, the customer service was great! The staff there were all so patient, and the manager was lovely. I would definitely come back to this location if I were to order McDonalds in the near future. read more

McDonald's - Large Iced French Vanilla Coffee - Fast Food Near Me - Lansing, Michigan

Gave me half a piece of cheese in my filet o fish, and also super under filled my large fries. Might as well have just saved a couple bucks and gotten a small or medium. read more

McDonald's - Filet-O-Fish Meal - Fast Food Near Me - Lansing, Michigan

If I could leave a 0 I would, the service was absolutely terrible. I sat there for 40 minutes along with plenty of other people not being serviced. After quite a few people leaving i got to the terminal and the workers were not willing to work whatsoever. I finally just canceled my mobile order and had to leave. read more

McDonald's - Drive thru - Fast Food Near Me - Lansing, Michigan

I know McDonalds isnt known for having amazing burgers but this might have been the worst cheeseburger I have ever gotten from a McDonalds. 3 pieces of diced onion, no ketchup, hardly any mustard and one pickle?? The cheeseburger was the only food I ordered, no customizations but it still took a 10 minute wait with no one else in the lobby. First time ordering at this location and its safe to say I wont be back. read more

McDonald's - Saddest Cheeseburger Ever - Fast Food Near Me - Lansing, Michigan

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Horrible service. Placed a curbside then had do go inside and wait triple the amount of time and got my meal about an hour later after stand there. And on top of that the man way very rude. UPDATE: went back and they were EXTREMELY RUDE even more rude than last time (and not busy at all). I pulled up not even 5 minutes after breakfast time because traffic due to the snow storm... they cancelled my order not even one minute after I got in the spot then I ask them why and the manager (who definitely needs some extra training) came to the window with an attitude off the bat with me for no reason...she said my food was "frozen"? because I waited to long to come? It was still not even 10 minutes after breakfast ended...placed the order at 10:19 got there at 10:34 then I explained to them that I've never had this problem from being less then 5mins after the cut off if i ordered it beforehand and asked if the food was made or not and she continued to say I came too late and my food would either be frozen or gone (still not even 7 minutes after) then she got very snappy with us and continued to say the food was "frozen" while laughing about it in our face....even tho we were simply just trying understand. Moral of the story don't go here when you're hung over and in actual need of food...they will laugh in your face and tell you your food is frozen. Do not go here. I've never had a good experience. Service is horrible and workers need a lot more training including the mangers!! read more

20 mins to take my order. I was patient, I was polite. I had to wait 20 mins to even have my order taken, within business hours. I don't know if management isn't providing its cashiers with livable wages or what but this experience is totally unacceptable. read more

it took us what should've been 5 minutes for 3 simple items and we are currently waiting 40 minutes since the lady kept yelling at us saying she couldn't hear while we are over here yelling into the speak box and when we went up to the paying station she told us she couldn't what we were saying while we were speaking perfectly fine English and told us not to pay and go to the front and I can tell the other workers were annoyed of this and there is a big delay read more

This location is no longer considered fast food. 45 minutes in a drive-thru 35 minutes waiting inside. Might as well just go to an actual restaurant and get appetizers and a full meal within the same time frame I have also had someone spit in my caramel frappe whilst they were chewing Wintergreen chewing tobacco 0 out of 10 read more

All of the lights are on and says open 24 hours. I say at the main drive through for 20 minutes. They had the courtesy to speak with a person at the secondary drive through as soon as they pulled up. I guess they are closed. I kept trying to speak with someone and was ignored even though I could hear them talking on the speaker. Worst location read more

Their speed in drive through was awesome this morning. Friendly, quick, and accurate!

TERRIBLE SERVICE. It is not worth the headache trying to maneuver this restaurant. The employees are rude and will not acknowledge you, this is after going through this drive three multiple times and I will no longer be going to the establishment. read more

I ordered a to go curbside pick up at 8:38 PM. Around 8:55 PM, we still hadn't received our order, so I went inside the store to inquire about the status. While waiting, I noted several bags ready to go being placed behind the counter, which then sat 3-5 minutes before someone called out the numbers and handed them out. I also noticed the employees chatting in a circle (3-5 employees) and laughing at one point, with no urgency seen. I was able to talk to an employee around 9:00 PM to ask about my order, and she asked what it was for and came back a minute later saying that we were just waiting on fries. I finally received my order at 9:10 PM (2 McChicken's, 1 Quarter Pounder, 1 Large Fry). I know the Quarter Pounders take a little extra time because they are grilled fresh, but waiting 32 minutes for a fast food order is a little ridiculous. I saw people ordering in drive thru and in person receive their food faster than I. Usually I am able to get my quarter pounder in 10-15 minutes. This is the 2nd time I have encountered this same exact issue at this same location. The first time I had this situation, I went inside after waiting at curbside for 20 mins and saw my food sitting on the back counter with some employees arguing over who had to take it out, and I just said "I'll take it. It's mine." This was a few months ago but I dismissed it as an off-day. read more

McDonald's - Orders sitting on back counter with employees talking in the background. - Fast Food Near Me - Lansing, Michigan

this is easily the worst McDonald's I've ever been to in my entire life. I had a mobile order of a large fry and I had to wait 20 minutes for it and there were other people waiting for food. It was not that busy that they should not have been able to fulfill the orders sooner. additionally, employees talking on their phones, chatting with each other, just not getting anything done. There were people waiting for orders, and there was a counter with orders on it, and nobody was calling out the numbers or anything completely. I will never come here again. The McDonald's about 2 miles down the road in East Lansing is always busy as well. I've been there and have had to wait for food, but at least you see the employees working and trying to get things done and trying to move people out the door. read more

McDonald's - Order sitting on the counter while people are waiting for orders. No employee was calling out numbers. They just sat there. - Fast Food Near Me - Lansing, Michigan

They're only accepting cash, something they didn't make known at the menu, only at the window. Dude didn't know how to make change, or maybe he was trying to keep my change. Maybe that's why they're only taking cash. At each window I had to remind them what I ordered. Don't you all have screens that tell you what people have ordered? read more

The food was ok. I mean it's McDonald. The service is really slow at this location. I ordered one mchicken and it took 20mins. I have noticed this location is cleaner than others. read more

I've been going to this location at least once a week for the last 5 years and something has changed. Every order I've placed in the last 2 weeks has had missing items. I use the mobile app to place my orders and it does not seem that they bother to check order accuracy. On 2/14/25 I had placed an order on my 30 minute lunch break, I work right next door, and I was told to pull forward and had to wait almost 25 minutes for my food, and my order was again missing items. I will not recommend this location until something drastic changes in service. read more

We made a mobile order at 11:30pm and didn't get our food until 12.45. Boo. The vibes were real bad.

6:30 Friday, six staff walked right by me at the register w not even a glance or greet, obviously I have nothing better to while waiting for nugs and a BM, rude and condescending staff , was told drive thru comes first, horrible service will not return to this location read more

Donald sucks. I waited two hours for my food and it's ridiculous that I haven't gotten my food yet. I'm pissed. I'm leaving a zero star. I've had to go pee three times while we've been in this line. Fuck this read more

this mcdonald's is just so slow, we put in an online mobile order and then drove to get it and it still wasn't ready and we just saw in the parking lot waiting for ever read more

The people who work there are nice enough but the wait time is abysmal. Every time I go I end up waiting for 15-30 minutes for a couple of sandwiches. I might be wrong here but this is McDonald's. This isn't a luxury or even dine in restaurant that needs to cook and prepare a meal to serve, why is it taking so long? Also most recent visit was told by two employees who were just chatting at the drive thru window to pull up and wait. I waited as they helped at least 10 other people with their orders before they got me my food. Do better. read more

I've been ignored here multiple times. This would be fine if the self order machines were working but you literally need an employee to help. I've tried to go to the drive through and been ignored, then when a car pulls into the spot next to me they get served instantly. Not a fan. The last time I tried to ask for help I described my problem to an employee who just said "uh-uh" and walked away. Thanks! read more

Today was my worst experience with this branch. Waiting over 50 (yes! FIFTY minutes) to get a McNuggets Happy Meal. Other cars in the drive thru like us were waiting for almost an hour. Finally everyone would leave their car and have to go inside just to tell the staff (if you could get their attention!) what they ordered and then they started making it. This branch was once the best in town, but recently it has been going from bad to worse every day. The food is always missing items. One time recently I told the lady at the drive thru window that I am missing 2 sandwiches and she said pull over and make sure. I told her to take a look at the bag and she said I have to pull over and still make sure. I went in and as soon as I told another lady, she turned around and picked up the two missing sandwiches. The missing items issue has been occurring so frequently lately. It's like they try to intentionally not give all items! The food quality is also getting worse. Sandwiches wrapped carelessly and overcooked fries. Hash browns been very oily lately. Unfortunately this is the closest McDonald's to my home. I don't intend to go back to this branch again for sometime, but if I go back and they get better I'll think about doing an update to the review. I don't like to write bad reviews but it's been very bad lately that I feel I have to say something. read more

Horrible staff!! Rude and it takes at least 30 minutes to get every time. The food is always messed up and honesty pretty mid. Find new staff and find God! I read more

tell me why i was asked to pull forward and wait in the drive thru line for two drinks?!?? i quite literally ordered 2 fountain drinks and a strawberry shake, where i received my shake at the window, but was asked (from the looks of it, by a manager) to pull forward. i've now been sitting in the parking lot for 10 minutes waiting for 2 drinks that are automatically filled up by a machine. the service here is absolutely chaotic. nobody seems to know what's happening, nor do they care to improve it. this is the second time something like this has happened to me. like i'm genuinely dumbfounded on how something like this is possible. several customers behind me have been served, and i had the time to write this entire review. so in short, if you're in a crunch or looking for some "fast" food DO NOT GO HERE !!!!!!! read more

The bathrooms were absolutely disgusting and the floors looked like a mop has never touched it, not a single table was clean every single one had food or a drink spill on it and the McNuggets were burnt and on of them had red on it the fries were ok but when I went to go get Dr Pepper the soda was clear when it's suppose to be dark brown and tasted like tea honestly don't go the employees were nice but never clean I don't recommend this McDonald's. read more

McDonald's - Sinks filled with hair and gross water won't drain - Fast Food Near Me - Lansing, Michigan

McDonald's in Frandor Very bad customer service after I waited in the driver up .... my Order was wrong " I order two daily double no onion Six piece chicken, McNugget order fries & Large Coke I got someone else's order a quarter pound with cheese full of onions fry small drink ... call back. Several times will not answer their phone. after I called their corporate office, Jamie finally called back. Manager, Jamie finally called me back. Stated she would send coupons in the mail. never received after three. Messages left. they finally answered. They stated we got your message. This is all we can do at this time. Still no coupons. very poor customer service. I would never go there again. read more

probably the worst mcdonald's on planet earth. i've been waiting for my kids freaking happy meal for a half hour. what the f is going on.

Customer service was awful she was talking to someone else while taking my order , charged me for 2 drinks on my order when i ordered a 2 cheeseburger meal??!!??, when i got my order fries were rock solid and only 1 pickle and 0 mustard or onions on my burger!!!! DONT RECOMMEND THIS PLACE read more

Absolutely horrendous service. They locked the doors and would not let me in to pick up my mobile order. Made me wait in drive through for 30 mins and my food was cold! Never go here!! read more

Took at least 30 minutes to get through the line of only 6 cars and when we got our food half of the items were missing.

I would love to tell you how the food was, but the drive thru staff was so rude and unprofessional, I had to drive off.

This is the third or fourth time I've gone through their drive-thru in the past several month's, always ordering the Daily Double hamburger, with a small fry and sometimes with a small Diet Coke. The food is ALWAYS hot and fresh and delicious. Today 1/24/23 they were especially busy, and had people pulling ahead to wait for their food to be brought out to them...the person that took my order, her name was Olympia, was so polite taking my order and then after paying at the window before hers, she was very polite explaining where I needed to pull a head to wait for my food. As a joke I said " could I get a free small Diet Coke for waiting?" Lol and with absolutely no hesitation on her part, she said "Absolutely my dear, let me get that for you!" And prepared and handed me a small Diet Coke! That small act of kindness absolutely made my day! When the gentleman brought my meal out to me I asked him the name of the African American girl running the window and he told me it was Olympia. So here's a HUGE SHOUTOUT TO OLYMPIA AND THE FRANDOR MCDONALD'S!!! I'll definitely be back! read more

The single worst McDonalds in the area, everytime you go they will pull you ahead to wait, even if there are jsut 2 other cars around you, you will wait for upwards of 20 mins to get your food. I finally got my food 20 mins after I placed my mobile order and arrived, it was a bacons cheesy jalapeo qp, the meat had holes in it, there was 2 pieces of bacon, some jalapeos, the meat was half of the bun, there was no cheesy sauce, and the slice of cheese was cold and not melted. Went into see after waiting 20 to get that food, the workers at the counter talked a finally 3 mins later said you need something? I asked for the manager, waited another 3 mins for the manager to come explained what was wrong, she said do you want me to remake it? Yea obviously I want it remade it wasnt made correctly to start with, she says okay, I wait another 5 mins to finally get my hamburger, atp the hamburger that was made correctly the first time has been sitting for almost 15 mins while I waited. This is not a unique experience at this location, I have even called before and never received a response, employees are lazy, rude, and in their own world, truly a horrible experience. If I was in charge Id fire everyone and start from the ground up. Cannot stress how bad this McDonalds location is, they need some new training and a babysitter who knows what their doing. read more

I love their fries and chicken mcnuggets and their snack wraps I just get the plain wraps though and I get 2 of them the staff are nice mom doesn't like to eat there all the time. read more

McDonald's - Yummers! - Fast Food Near Me - Lansing, Michigan

I ordered sprite and gave me plain sparkling water they said it was sprite but it was definitely not what a scam

I order from here often, never any issues. Got my first Uber Eats ever from here tonight and then nailed it! Great job to both the McDonalds team and the Uber Eats driver. Thank you for my dinner this evening! read more

sat at drive thru for 30 min while they took customers at the other ordering post and not us. then we pull forward to try to order at the window and the car behind us immediately got replied to on the speaker. once we got to the window all the workers walk away and refuse to come to the window. was there for a total of 1.5 hours and never got to talk to someone and never got food. never coming back again, horrible service at night. read more

The woman taking my order at the window was very rude and acted as if she was annoyed by me clarifying my order. She mc'sucked

Sat in the drivethru for half an hour. They took no orders despite being open. I've been to this one a few times, and didn't have too many issues (except for wrong orders), but this is inexcusable. I'm going to go to somewhere else instead from now on. Drove around the store to look in the windows, the employees were just on their phones; they're getting paid for doing nothing. I'd give a 0-star if I could. read more