If I could give them a zero I would. There drive thru is the worst I've ever experienced. I went in there for a chicken biscuit and waited over 25 minutes. The worst part is the structure of the location. Even if you wanted to leave the line, you are blocked in. Never again. read more

I am giving 5 stars based mainly on the excellent service of a young man named Liam. My boyfriend and I went through the driveway a couple weeks ago later at night and it was busy as always, but the wait wasn't too bad. (The lady that took our money at the first window was nice as well) when we received our food, I asked for a couple packets of BBQ because my boyfriend is a weirdo and loves it on his fries (I think it's weird anyway ..) normally, in the past, the employee just turns around, gets the sauce and then hands it to me, which is fine - but Liam was above and beyond nice and smiled and said "oh absolutely! Give me just one moment" - and wished us a good evening. I want to add that at the time, I could see an older heavy set lady with short hair in a pink shirt kicking a box from behind the counter to the back area. I'm not sure if she was the manager or shift manager , the pink shirt made me think that she might be a supervisor. She wasn't yelling or anything but you could see by the look on her face she was upset and it just seemed really unprofessional to kick a box where drive through customers and inside customers could see. I thought to myself it must be pretty crappy to have a boss like that, and here was this nice gentleman saying a simple "absolutely give me a moment " kept the experience a positive one because if he had not of done that - I would only remember the lady kicking the box. We gave him $20.00 and I would do it again. Good employees are hard to find and I know fast food work is extremely stressful. Thank you Liam for being so polite. The food was great too. read more

I've never been to a McDonalds that employs a crew of animals who have no common sense or courtesy. This place was over staffed but yet the lines were long and the food came out cold and slow. The orders were getting mixed up, an employee was fanning herself and her hair flying all over the food area, another employee was yelling at a fellow employee and didn't care that the lobby had at least 25 people waiting to order and waiting on food. This place is a zoo and doesn't deserve 1 star. Whoever is the DM or Mgr is doing a terrible job training the staff. Half of them were walking around in circles. Your touch screens are ridiculous especially when your own staff doesn't use them while on break but instead stand in the lines shouting for someone to come take their orders. I've never seen such a chaos in an establishment. This one should be closed down. read more

The burgers were hard and the fries weren't fresh. We waited in line for 20 minutes. Should have gone to Burger King:(

I have ordered here quite a few times and my order has NEVER been right or given to me within 20 minutes. The last time I went here (and it will be the last), I received my order after 35 minutes and there were no fries. I went inside and they apologized but I noticed there were no fries cooked OR cooking (and there were at least 8 cars in the drive thru). The girl in charge of the fry station was flirting with a guy instead of doing her job. And when she was confronted by the girl helping me, she got mad and said she was "busy." Ridiculous!! Earn the money you get because you surely don't deserve any more! I would rather drive to Ft Myers than ever go here again!! read more

So the other day I ordered an oreo mcflurry from this specific mcdonalds. When I received the mcflurry (I ordered regular size) they served the mcflurry in the regular cup size but 1.the icecream inside was like not even close to reaching the top it was like they gave me a much smaller serving size fitting inside a what was supposed to be a bigger serving size cup. and 2. they didn't even blend the oreos. yep :/ the oreos are supposed to be blended together with the icecream but i could tell they didn't blend it because when i got to the middle of my mcflurry all i could see is vanilla icecream not any oreos. plus i can oviously see that they put no effort into blending it (duh). So basically i paid 3.39(way too expensive for that trashy and ghetto service) for a mcflurry that's worth 50 cents. PLUS when i got there it was I was the only costumer and i could see there were like 3-4 workers in the pickup window hanging out like you could've ATLEAST GAVE ME A GOOD SERVICE! read more

This is the McDonald's that make the bad stores look good. Three weeks ago I went with my wife and granddaughter around 7PM. The drive-thru was backed up 360° around the building (always takes five to ten minutes), so we went inside. There was one register working and over 20 people in line. After placing my order, we had to wait 18, yes 18, minutes for the order. Yes I did complain and after the manager just shrugged her shoulders, I called 800# survey. Needless to say, no one bothered to respond. Last week my granddaughter wanted Mc nuggets, do we went. I got a McDouble which looked like someone stepped on it. Dishusting. I am SO HAPPY Culver's opened this month. They spend more time training one person than this McDonald's does for entire staff. BTW, Culver's has much better chicken - and everything else. read more

To begin with, this McDonald's location ALWAYS messes up my order!!! They always forgot my sauce, and when I tell them about it, they get mad and mutter under their breath. They do not make me feel welcome and tend to ignore their customers. Also, I tend to always go back due to giving me 9 nuggets instead of 10. Overall, wouldn't recommend this location and would rather go to the one in ft Myers. read more

I have NEVER waited so long (about an hour) for McDonalds fast food!! Then, when I finally get to the window - - the food is COLD. There were at least five people in the window area and not a single one had a clue. I returned the food, only to have it returned with no fries, no straws or napkins, and no sauce for the chicken nuggets. It just 'looked' like complete chaos as I watched from my car. Horrible service, horrible wait time, horrible food... so disgusted, we just left. I will definitely choose ARBY's (across the street) from now on!!! read more

If I could put zero stars I would. What they did to me was humiliating and immature I don't know how anyone can run a business like this. I ordered my Door Dash at 1:30 giving plenty of time for them deliver my order but I called just to double check and received the worst customer service. The rude lady said she didn't see my order and refused to help me then continues to say " and no I don't have door dash's number" then hung up on me. This is the worst McDonald's I have ever been to and I am NEVER coming back. read more

Slow drive thru service ice was totally melted drinks was flat and fries were stale and burgers were cold

The guy in charge wouldn't stop talking about his belt buckle, but the ambience was nice :)

Not bad for a small town McDonalds. Not a lot a drive around room parking lot is very small

It's McDonald's. The food is good and the prices keep it affordable. Sometimes you don't get what you order and sometimes the wait is long but that is due to the high volume. Can't complain. They put in the effort. read more

Was waiting in the speaker for 15min called the store to ask what was happening they told me ok and hung up i kept waiting thinking that they were fixing it well i was WRONG! I wait another 5min until I was able to back up and move to the other speaker that was WORKING told the girl and she practically ignore me and asked for my order........ if i could give them 0 stars I totally would. read more

I've had several issues with mobile order at this location. 1st issue I paid for an order and never received due to issue inside location. Was promised a refund and never received. 2nd issue I was charged for than my order and when presented to location they told me to go thru mobile app for refund. I submitted ticket to support and never heard back. It's been a week now. Area supervisor was suppose to take care of issues and won't respond to my emails! Poor business practice read more

The drive through was so long i went inside placed my order and the service was even worse and slow.

Everyone complaining about the service or the orders y'all wonder how it feels to work their no , and asking too much service from a FAST FOOD RESTAURANT the name says it all people are ungrateful I good for the pleasure of eating and never have a bad vibe. #LUISITO read more

Incapable of getting a simple order correct, rude staff and management. Won't go back.

This McDonalds screws up our order EVERYTIME we go there, we contacted customer service recently about an issue and this is the reply we got: So to explain short, her solving the problem is by telling the customers NOT to come to any of her stores, and this is good customer service??? WTH!! Dear Mr and Mrs ***** As the Owner of the McDonald's restaurant located on Homestead Road, I take great pride in my employees and our goal is 100 percent customer satisfaction. My team works very hard to deliver fast, friendly and accurate service and try to make each customer experience a pleasant one. My Customer Service Manager, Gina, attempted to speak with you today about your dissatisfaction, but was told that you did not want to be contacted by the restaurant. To clarify coupon redemption, it is one coupon per person per visit. ***** and *****, since we have fallen considerably short in providing you both with good service, good value and friendly service - on multiple occasions, I believe it's in your best interest that you do not visit my restaurants again. Unfortunately, it's clear that we can't meet your service expectations. For your convenience, I am listing all of my locations: 1245 Homestead Road, Lehigh Acres McDonald's in WalMart, 2523 Lee Blvd, Lehigh Acres 14551 Palm Beach Blvd (Riverdale), Fort Myers 11041 Colonial Blvd, Fort Myers (Colonial & 82) I'm very disappointed that we fail to meet your service standards and trust you will be much better served at other restaurants. Sincerely, Darlene Tregunno read more

Lehigh acres drive thru is so slow. In line for 26 minute's!!! Will go somewhere else next time

This is the worst McDonald's ever. It sucks because i live around the Lehigh area and there isn't many places to eat. First of all, the staff is rude. I was laughed at and made fun of by some women. And to think you would probably ask the manager to do something about it? EVEN THEY DONT CARE! They are very very very rude. Also my food AND chicken came to me very cold. I didn't even want to eat it. And i asked where my chicken wrap was multiple times. They told me they would bring it out for me. I waited 15, YES FIFTEEN MINUTES. And i went WITH my receipt and said i needed my wrap and they told me there was no more sauce for the wrap. That was absolutely unbelievable. Instead of telling me so i can enjoy the wrap. They refused to make it because there was "no sauce". And that's the only response i got from the manager before she walked away and i waited longer for her to come back so i can ask for my wrap. I don't know the lady's name but she has short blonde hair and she is overweight. I will never go to the McDonald's again. The floors are disgusting. The food is cold. The customer service sucks. The whole staff and management needs to change. ON TOP OF THAT!!! I saw an elderly lady trying to apply for a job there and they kept telling her to go because she could not have the job and the African American manager laughed. I am disgusted by this food and people. I REALLLYYYY hope nobody ever comes here ever again. This place SUCKS!!! read more

The worst customer service and worst McDonald's I've ever been to !! The employees even up to the managers don't want to assist you in anyway! I was told I could not come through the drive through for my mobile app order and was told "you need to go on and park up on the curbside we can't deal with you here baby" I was told by a manager. Never go here. Mind you if I checked in curbside it says on the app problem processing payment so I said I need to pay here and she refused to and just looked at me and said I can't help you. There goes your business I used to come here a lot but will no longer be giving them my business. read more

I've been here several times, never had any problems. But to clarify my rating of 2 stars, it's McDonald's!

Hands down the worst MC of all time and it is ONLY this location. I am from this neighborhood and have frequented this McDonalds throughout the years. It has yet to change! It is absolute chaos during peak hours and your order is guaranteed to not only be incorrect, but you will wait for a great length of time! Management is, in my eyes, to blame. They will hire anyone and I mean ANYONE. Your neighborhood gangbanger can get hired and thus, work motive becomes an issue. This McDonalds is indeed in a bad neighborhood, so much cannot be expected. read more

This McDonald's is ok close to home but the lines at the drive through and wait is ridiculous

Don't try hitting the drive thru on the way to school. I was stuck in their line with no way to leave for 20 min, and kids were tardy for a couple breakfast burritos. Slowest McDonalds on earth I think. read more

No stars terrible service!! No communication!! The kids try !! But management is the worst

Got to be one of the worst McDonald's in Lee County poor service orders half the time are wrong long lines you get up to the window and they tell you to pull ahead will bring your food out. If Lehigh would get some decent restaurants problem solved no one would go to McDonald's. read more

I waited 15 minutes for a frappe with espresso shots only to find out that another one of their machines is broken. Does anything in this place work? read more

I have been sick all week, and I was craving a fillet of fish. My husband went out and ordered 2 double cheese burgers, fries and the fillet. He gets home, no fish! This is not the first time. So now, he's mad and won't go back and I'm hungry. I usually eat healthy foods, but it's the first thing I have wanted in days. Workers want more $? If you can't put 4 things in a bag, you don't deserve more. read more

Every time I go to this Mc. Donalds location I seem to always have some type of issue with my food. My burgers are always placed smushed and crushed into the bag as if the employees don't care about how they serve their food. My fries are if not always...most of the time soggy. read more

my mother paid for a 10 piece chicken nugget meal , it was only 9 chicken nuggets in there thenn they forgot my straw she told them dont forget my straw thenn them fries was not that freshh i'm never in my life going back to this mcdonald's this is a scamm! run her back her money read more

Most horrible customer service messes up order up everytime without fail.. Now that I have read other reviews and have learned that this location and the Riverdale location are owned by the same person...you get shorty service at both...manager on duty will send everyone on break at the same time.... Just ridiculous and very disappointing every time...so many health code violations you can clearly see from the other side of the counter... If only I knew who to call to report their store read more

It's a shorter drive to get to the next closest McDonald's than wait in this line any time of day or night.

The service is crap I saw two people 20 minutes or more just for a fountain drink. I had to wait 40 minutes just for 4 drinks. 1 star

Horrible horrible service ! Went there tonight to grab something quick, was stuck in line for 45 minutes and the order was completely wrong! Literally ordered a sweet tea got a ice coffee in a sweet tea cup.. Ordered a mcchicken got a McDouble with mac sauce ! The manager was outside talking with another employee while I sat in this long line! If it's that busy everybody needs to be on the floor and the manager definitely needs to make sure their teens are doing their job right ! Horrible ! read more

McDonald's is all right but the service could ne quicker da ice melts as soon as yu get ur drink so dah could b betta and dey make yu wait to long for something that doesnt even take dah much time. drive thru is slow workers act like they dont wanna b there at all read more

after waiting 40 mins my food was cold should be more prepared for the holiday I know my business is

Just terrible. Service is the worst. I got stuck in the drive thru and couldn't get out because i was blocked in. Never again.