Coffee is good. But if you get it through the drive-through, they always half ass it.

Every time you go to the drive thru, they make you pull into a waiting spot because they can not do anything on time! Why does it take 15 min for a drive thru experience!?? Then the person who runs your food to the car gives you attitude because what you ordered wasn't supposed to be available but your receipt proves otherwise. Fries are consistently cold, food takes too long. Owner needs to reevaluate their store or sell to someone who cares to make the customer experience better. read more

Talk about a shit fuckin service interaction. Waited in line for 5 plus minutes (go ahead and check your cameras) at 905pm - 930pm im assuming is how late I'll be in this line AGAIN. Because once i got fed up with waiting (WHILE THEY WERE NOT BUSY MIND YOU) I pulled up to the drive through window to order and the brat at the window tried to say her P.O.S doesn't order food. wild, and crazy work. Oh look, made it out by 25. Yeah im not coming back here lol read more

One of the slowest McDonald's ever. No one in line and you still have to pull up and wait forever.

This is for the McDonald's location closest to home. Could not order the Shamrock shake over by Foxcroft. Said their machine was down. What's the point of advertising if it's not available? Get it fixed!!! read more

What a bunch of morons. Got my order wrong twice, tried to blame me, took away my receipt and then gave me the wrong food again. How hard is it to do your damn job? read more

Very disappointing. They were out of large cups so gave us a medium -- but not told about that at the time of order. Ordered unsweet tea, received sweet. See the pictures for what McDonald's advertises as a large fry vs what was received as a large.... read more

they didn't give me a lot of ranch like i asked. i'm very upset and i don't appreciate the amount of DISRESPECT i got today.

Ambiance is so beautiful! I met the woman who decorated the place with beautiful flowers in Martinsburg, she blessed this place with Happy Life! Graceful bright flowers everywhere! Thank you McDonalds!!! read more

Waiting in line For 15 mins just for a happy meal and Oreo McFlurry Jesus Christ McDonald's get it together

Rude manager I tried to get it fixed but I had to travel all the way across town to fix it. Terrible food got home and my fries we ice cold and stale tasting with no salt, mc crispy was awful chicken was small buns were burnt and pickles we old (don't go here) read more

Can't even get a simple order right. Ordered a #1 and nuggets and a medium chocolate shake. Not only did they screw up my order they wanted to argue about it. NEVER waist your time going there. Unless you like the wrong food and have to sit in the drive thru for 30min. read more

Took over ten minutes in drive thru wait line for a STANDARD DOUBLE CHEESEBURGER AND LARGE FRY. "Manager" used excuses and made your problem mine. Also berated by screaming "staff". Get your act together or go away. Please check Yelp, FB, Twitter, TripAdvisor and Google reviews. I am going to have a BLAST sharing my story! You? Not so much read more

This is by far the worst McDonald's I've ever been to. The manager was SCREAMING no more breakfast 15 minutes before they stop serving it. I waited and a long line just to be told I couldn't order breakfast while the menu was on the screen. read more

They threw all of my food into the bag my fries were not in the container they are supposed to be in ( the were in the bag ). The service is ok but they could do better. They talk ghetto and not like a real employee. The inside was a mess it looked trashy and didn't smell good. read more

Area by drive thru windows have smelled like sewage for months. Service is usually quick if you're only going for yourself unless the people in front order for a family of 6. read more

This place has got to be one of the weirdest McDonald's I've ever order at. One morning at 350 a.m. I asked for breakfast sandwich and they told me that they don't do breakfast till 4. Today I stopped in at 2:55 a.m. and ask for double cheeseburger and they tell me that it's only breakfast but the menu was never changed. read more

Horrible everything. Do.not. Go. Sat in drive thru for 25 minutes. Not to mention the poor quality off food I received.

I texted my fiancee' earlier today that she, as a nurse, could get a free "Thank you" meal from McDonalds. She went through the drive through, ordered everyone's food and asked for a "Thank you" meal. They gave her the choices and she picked one. Once she got home, we all got our food, except her. No thank you meal in the bag. Morons. That's the thanks she gets? read more

Would leave 0 if it was an option. This particular location (apple harvest dr) consistantly messes up orders. Refuses to take cash only orders after a certain time (which they're required to), had 4 employees out smok9ng something instead of working, yet said they're taking cash only orders after refusing to take our order. DO NOT GO HERE! read more

Worst McDonalds in America. Unfriendly team members, 15 minutes in the drive through. Cold food. Go hungry. Dont stop here. Insane!!!!!!

Why in the last week when myself and my coworkers have ordered are we getting drinks half to maybe ¾ full? Why am I paying for a drink that is a size or two smaller? Seems to be happening to a lot of people. read more

This is one of the worst locations I have ever been to. Horrible customer service, slow and dishonest. Stay away from this location. If I could give it zero stars I would. read more

Lightning quick, friendly service and clean. Everything else is as expected. Their menus above the ordering counter are on LCD screens, they also have a separate TV displaying the news. I think a big draw for this location is that they have 2 drive through lanes. read more

Swear on my life I can't make this up... So I get hear, it's late, nothing else is open so I pull in the drive through, as expected you know it's 2:30am so it's gonna be slow but nothing could prepare me for what I was about to witness. I order we pull around and the wait begins; 23 minutes and counting and I'm still waiting, the car in front of me is a bunch of kids no older then 20 and the passenger door opens up and this girl gets out, they crank the sound system and she starts twerking in the middle of the drive thru. Oh but wait it's better, I guess she wore herself out, so she gets back into the car, and then this guy pulls around and starts raising hell. That doesn't even sum it up. I couldn't hear him because I was too far back but I could tell it was t about the drive through. The worker shuts the window, he speeds off and circles back. He blows up again and this time when he speeds off not 5 seconds later a cop is right behind him lol. Now all the while cars are piling up behind me. So finally after now 28 minutes I finally pay and get my order and head on home. Well sure enough the same guy is pulled over on the side of the road. I need a shower and shot whiskey and about 30 minutes to process what just happened. All in all I can't the experience was customer friendly but if your in the market for a show and have some time to kill head on down here; I have no idea what the line up is for tomorrow but if it's anything like tonight I can't say I'll be back at such a late time. On the flip side, through fire and flames, I did my food and it was correct, and straight out the fryer so I can't complain too hard but if your not on the market for this kind of stuff, ask me why my opinion dropped at late night McDonald's. read more

I frequent many a McDonald's in my travels, but this one has got to be one of the worst. The drive thru is sooooo slow and they usually get the order wrong anyway. It's a nice location, better than before, but ugh, the service is atrocious!! read more

I just stopped there with my son. I ordered a medium sriracha meal and my son ordered a medium sweet bbq sandwich meal. When I paid, I noticed I was charged for the large, but when we got the food, it was medium. The manager came to the window to inform me they don't have the sriracha sauce for their signature sandwich they are selling but offered me bbq instead. How am I getting the sriracha when it doesn't have the sriracha? I took it because it was already their second screw up and I was already annoyed. As soon as we left, my son noticed he got an artisan roll instead of the sesame seed roll we specifically asked for. How can a place screw up three times in one order??? This is not isolated, I would have to say the vast majority of all my Mcdonalds visits end with screw ups. read more

2nd time in 2 weeks first time I ordered 2 cheese burger and a happy meal didn't check order got home they forgot to put the ham burger on 1 no cheese just a roll and pickle on a plain roll Week 2 ordered a happy meal hamburger didn't check order when I got to grandsons home found out it was a chicken nuggets meal witch he dose not eat checked receipt and it was for a hamburg happy meal read more

I usually like McDonald's and don't expect 5 star service, but this location has to be the worst in the area. The drive thru is beyond slow, even if you're the only car. If you have allergies or are a picky eater, go elsewhere. It doesn't matter what you order, you'll always end up with something different. read more

They are not worried about customer service at all!!! It's every time I go there! Hit like if you agree!! If you pay for extra shouldn't you get what you paid for? -.- Yes I try not to go there but it's kind of hard to do when you only live not even a mile away! That S**ff adds up! read more

Never again! Just left the establishment after ordering 2 happy meals 3 large fries, 2 filet-o-fishes, 1double quarter pounder meal, 1 sweet bbq burger meal, 2 double cheeseburgers, 3 medium fries, and a small strawberry milkshake. Paid $38 and some change for my order. I was in line from 10:45pm to nearly 11:30 waiting on my food. When I went to pay for my order, I asked the young lady to REPEAT my order. She repeated EVERYTHING CORRECTLY. I drove up to the second window and was handed a small strawberry shake, 2 child sized sweet teas for the kids meals, and all of my order with the exception of 3 fries that were supposed to go with my meals. I let her know what I was missing and she told me that she would have to ask if I can pull up to the third window, and that she would bring me the items soon. I drove up..... I waited...... nothing for 15 minutes. I had to drive back to the window for my items. The lady seemed to have an attitude after I asked for my items, and rolled her eyes. It took her maybe another 10 or so minutes to give me my things. By the time I got home from this establishment (approximately 0.9 miles away), my younger children were asleep so I couldn't even feed them. I will NEVER waste my time or hard earned money on tris place ever again! read more

Wonderful for my diet. Filet O fish is low calorie and the side salad is a perfect finish. Would recommend to anyone on diet. Especially the yummy salads and grilled chickens. If I could rate this 10 I would. read more

I just got home from there (take out) and ended up wit the worst food I have ever tasted. All the food tasted like it's been sitting there all day. TERRIBLE! read more