Decided to come n check out the new renovation. The inside was empty, its was just the 3 of us..The place smells of fresh paint n new furniture:))..I like the setting of the place..Although I miss seeing Ronald McDonald, its a nice renovation. The sad thing is that all McDonalds are leaning more towards the fancy dining setting at a fast food place and have taken away the whole meaning behinf McDonalds (Ronald McDonald, Grimace, Hamburgerler(sp)).But overall the new renovated McDonalds is pretty:)) read more

McDonald's - gotta eat saimin - Fast Food Near Me - Mililani, Hawaii

This happened 4/15/19 @ 8:51PM. There's two lanes at this drive thru. Both were occupied, so I waited behind the car in the lane on the right. Both cars pulled forward 10 seconds later. So I pull up to get my order taken in the right lane. I hear background noise for about 8 seconds from the speaker box as if someone left their mic on. That's fine, at least I know they're taking orders in this lane. Then 3 cars pull into in the left lane and ALL are helped before any voice comes on the speaker in my lane. I could hear a male worker's voice coming from the speaker in the left lane. Luckily there was no one behind me (in fact, there WAS a car behind me, which pulled out from the right lane and got into the left lane after realizing absolutely nothing was happening in the right lane), so I just backed up and left. I've had bad experiences with this McDonald's before, too. Being straight up ignored in the drive thru isn't really anything new at this location so I guess I shouldn't be surprised. Overall a well deserved 1-star. read more

Please beware, if you're looking for fast service, friendly staff, and Managers acting like Managers this is not the Location! It's no longer convenient although we live up the road! COMPLETELY NOT WORTH IT! We've been coming here every day for over the past month ordering an Egg White Delight for breakfast through the Mobile App, and not once has Mauka McDonald's ever mentioned to us about a Stamp Card! We found this out through other locations. Yesterday morning we ordered and once again no one asked so my boyfriend called to speak with the Manager who happened to be Ashley, and voiced the concern however, she had a hard time understanding the basic conversation he had to repeat himself again. I took over to speak with her and she said I'll send someone out to you with the cards then hangs up on me. I walked into the store and look at the Manager Ashley confirming she was the one I was on the phone with, she said yes. First off, it's rude to hang up with a Customer without the proper greeting! Secondly, you are the manager why would you send your worker out to us rather than taking the responsibility upon yourself and come to speak with us! Thirdly, why give us so many punch cards but we only have 2 stamped? Fourthly, do not ever talk over me and then turn around and yell at your staff when you have the responsibility to make sure everyone is trained appropriately! Accordingly to USA Today, CEO Steve Easterbrook, McDonald's plans to add much more touch-screen ordering kiosks to thousands of stores nationwide to supplement in-store employees, transforming America's largest fast-food chain. The rate Mauka McDonald's are heading downhill, they may just be substituted by the benefits of the new technology! read more

Poor service on 4/19/2023 1:11pm. Manager was rude and doesn't speak clearly. Hard to understand when she tried to explain to me about going with a different order because it would be cheaper or something like that. Also, noticed she was acknowledging her friend who was behind me. Her friend got her orders first and she had more food items than me. The manager prioritized her friend. read more

Service was terrible, manager had her feet kicked up on the front reception area while taking my order. Messed up my order 3 times, then once I finally got my order it gave me multiple day long food poisoning. I would 100% AVOID this McDonald's with their lazy management and dangerous food quality. read more

The wait time was absolutely unreasonable. The drive through line was to the road. No stalls for curb side pick up and a line going out the door with little food actually being put out. Never eating here again! read more

WORST McDonald's on the island. Placed mobile order at about noon and elected to pickup at counter. The pickup order screen showed I was 14th in line. I waited 45 minutes to receive my incomplete ( no frappe 2x) order and was only then told that their machine was broken. They wouldn't issue a refund and substituted it with 2 iced coffee. NO free up size on the drink, NO comp. food card and NO apologies for my inconvenience. The manager should be FIRED. read more

This location should only have half a star. No customer service. No hello or thank you. Should of order via drive thru. Drive thru was way faster then going in the restaurant to order. Terrible!! read more

frequent this place often as it is close to where I'm always at.... DRIVE THRU 1) on numerous occasions I've sat in the drive thru waiting for the worker to acknowledge I'm there...of course hesitant to say anything because of all the horrific things fast food workers do to food 2) the order is ALWAYS wrong, double check before you leave the window...the only time my order was right was when I ordered only ice cream. 3) s l o w service....even when they aren't busy inside or out INSIDE total opposite of drive thru but takes away from the "convenience" of the drive thru... read more

So my wife got food from the drive thru literally 20 minutes ago and brought it right up the road to me at our kids football practice. I open the bag and to my disappointment our 2 large fries each has the equivalent of medium fries. BUT, I was very hungry so I ate it anyways but not before taking pictures, enjoy! read more

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This is the Mcdonalds we frequent since we live in Mauka. Yesterday we picked up a snack in the late afternoon and the pick up window staff were not as professional. Hanging their heads out of the window to check out a car in line and swearing in front of us. Got home and bit into an overcooked mcchicken. 2 out of the 4 sandwiches were overcooked. I called to complain and spoke with Ian. He offered for me to come back for mcchickens and one item of my choice. I went in today and met Ian and he did give me what he promised. Got home and mcchickens and mcnuggets were cooked properly. I appreciate the attention that Ian gave us. read more

I loved the Mac Donald's service here, the Mac shakes delicious as same as Big Macs! I generally love McDonald's

The ONLY reason this McDonald's gets a 1 star is because of this nasty lady that dined here. She was incredibly rude and made a nasty face and comment to my daughter. Mind you, whether it was racially motivated or simply a bad day, this is NO way to speak to someone. My daughter was trying to throw away her trash and the lady made a nasty comment to her. I cannot be more angry and upset. She even was nasty to the mcdonalds worker who was helping hw read more

What poor customer experience. Waited in the drive they for the free McFlurry offer. Got to the window and my app was not working. Since I didn't have a code, they wouldn't honor it. You'd think they'd have a little flexibility when an app freezes and perhaps get a managers override! Not my fault the app froze. Poor judgement and poor customer service. read more

Mauka is always a good place to come sit down and eat. It's newly remodeled restaurant is cozy and family friendly. Hubby and I enjoy coming here anytime of the day. The staff here is friendly and fast. Some days are slow but that comes with the nature of the business. This is a very busy location and the crew work really hard to get the customers in and out. This is Our McDonald's so make it Your McDonald's too. Added Bonus: They serve breakfast All Day read more

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My mom bought me a sausage McMuffin and I was eating my hash brown and then I opened the package wrapper and there is a black piece of hair. Bad hygenie just warning you guys. You might get hair in your food. If I can do anything for you guys is to stop eating fast food. I'm done. read more

McDonald's - Black piece of hair wrapped around hash brown. - Fast Food Near Me - Mililani, Hawaii

Always go here to get a quick bite because it's convenient and cheap. but the staff are not happy and unfriendly. they don't smile don't even say "HI" they pass the order over and that's it. oh well can't expect much when you get paid minimum wage. there might be a couple of times when they were normal, but that's expected. i guess my standard of good service is too high. anyway, enough complaining. can't always have it your way, only at burger king. haha in general all fastfood joints have average or mediocre service, i guess that's way it's fast and cheap. again only 2 of of the 3 to good service. read more

This McDonald's the drive through service is fast, You guys should teach the other mililani McDonald's how to run the drive through they suck. Never again will I go back to them. What a joke read more

Went here this past Saturday (12/13/19) normally don't ever eat this but was feeling like I wanted something not healthy so I ordered an egg McMuffin meal and after eating almost all of the sandwich I seen a string poking out of the egg...I grabbed it and it was longer than 2 inches and it was definitely from one of those white rags that gets worn and all the strings come up off of them that the staff use to wipe down their stations. I threw up a few times and was absolutely disgusted. The manger Lumie was very apologetic but still had no answers as to how the rag string got into the sandwich. I know when I ordered the sandwich in the drive thru I did say "can you make it well done and not runny please?" because in the past they gave me runny egg McMuffin and that too is atrocious. Anyways, other than that I cannot imagine how that got in there. They gave me back my money and ironically started offering me all kinds of food which I obviously declined. Save yourself the vomit sesh and eat at home! Stay away from this dirty place. read more

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I went to the drive thru to order a free thank you meal chicken nuggets, French fries, and coffee between 11:00 P.M. - 1:00 A.M. and didn't receive a sauce for my chicken nuggets and ketchup for my French fries. I had to eat my chicken nuggets and French fries with no sauce bad customer service. read more

In all the 10 years we've lived in Mauka....whoever is working there 2/15/2019 (UB40 nite) at 12:40am was probably alone because we (& our other friends was in the drive thru line in front of us could vouch to this) waited at least 40 minutes to DRIVE THRU.... 40 minutes to order at the extremely bright screen in the front, then to the last window to pay/pickup. I'm not sure what the change has been but the service has been getting worst every few years but the most mind boggling thing is, McDonalds has been around for millions of years... don't you think they'd have it down? 1, 2, 3...Boom- food out the window, into your hands, on your way, wind in your hair and the best Coke in the world ‍ perhaps its a change of owner but they should consider quality and performance audits to stores with bad reviews and maybe a fine for...nevermind, no fine-it'll just get passed on to the consumers...'we'll continue to suck and you pay us to do so.' Anyhow, I hope they get better...for the sake of traffic in the area...Starbucks traffic already confuses the shit out of the people that don't know the unwritten rules of their Drive-Thru line spacing ‍ I won't go there....no, I do go there, I just won't go there in my review... read more

The burgers and nuggets were above average for a typical McDonalds so I'll give them that. The cashier at the window gave me honey mustard though I asked for regular honey. I mentioned the mistake and she hesitated and said they were out. True or false, no idea. However, the REAL crime was when I also ordered an Oreo McFlurry. I asked if they could make sure the Oreos are throughout the ice-cream instead of the bottom 1-2 inches being just ice-cream. On the screen they listed this as a "Special Request". This request was not special. I was asking them in a subtle way to make the Flurry the correct way. Their solution to reach the bottom was to give me less ice-cream. They made good on their word to spread the love Oreos through my ice-cream. Their solution of filling the top 1-2 inches with air probably wasn't the best way to go about it. read more

McDonald's - Asked if they could please have the oreos reach the bottom that is usually 2" of plain ice-cream. They did, but added 2" of air on top. - Fast Food Near Me - Mililani, Hawaii

I rarely eat at McDonald's but had to try out the limited edition of their Lobster roll. Was lucky to be able to purchase 2. $9.99 might seem a bit expensive but it did come with alot of Lobster. That being said, it was bland and nothing compared to authentic ones I had before. Glad I tried it but won't be buying more. The drive thru at Mililani Mauka McDonald's is always busy. And having a Starbucks nearby doesn't help with the traffic. Wish the traffic flow was better. read more

Haha, I know most people who write reviews for McDonald's have nothing but negative things to say. I, however, am writing about the great employees that I always interact with at this particular location but have never written a review about until now. We eat at McDonalds more often than I care to admit. I can just imagine my fellow stay-at-home moms wanting to mom-shame me right now for allowing my kids to eat the food from here, but I don't care. The place is convenient and the food is consistent. Anyway, back to the stellar employees. I always deal with Myra at the front counter and Juan at the drive-thru. Both employees are hard-working, professional, courteous and efficient. I truly enjoying interacting with them. Although I'm just one of hundreds of customers they serve everyday, I just wanted them and management to know that I appreciate their work ethic and their excellent customer service. Keep up the good work. The restaurant itself is bright and open. It was remodeled last year so the place is clean and new. Parking here is limited and the plaza itself has a wacky traffic pattern. The drive thru line is usually long and the lanes are tiny. I would inevitably see a car going up the drive-thru ramp/sidewalk because the turn is very tight. However, the two employees above more than make up for the shortcomings of this location. read more

Food is fine, but order gets messed up ALOT, I go a lot to know. ALOT through drive through. Staff for me, is exceptional especially the older gentlemen always greets me. read more

It was a bit unexpected, but I walked into this McDonald's and was immediately greeted by the Manager Maria. She showed me a new feature this McDonald's has and helped me order without standing in line! I even saw who I think was the owner helping carry a food tray to a table for another customer! Can't say I ever remember seeing that in any fast food restaurant ever!!!!! The. If that wasn't enough, Maria noticed my food was ready and brought it to me while I was writing this review. I am speechless, totally unexpected, best service I could imagine from McDonald's. Thank you Maria! read more

I'm not embarrassed to admit that I love McDonald's french fries and breakfast items. On those days when I just don't feel like cooking, McDs has always been there with open arms. This location, however, has been consistently inadequate with their service and food preparation. Painfully slow in the drive-thru and most recently my Portuguese sausage platter was terrible. How can you screw up sausage and eggs? Well, the sausage was jerky-like...unpleasant to eat, and the eggs were quite runny. Another time, fries were brown and stale, after waiting 10 minutes in the drive-thru. Eek! I know for a fact that McDs created a fool-proof system which requires one to insert ingredients into a cooking vessel, and push a few buttons to produce any given item. Once you hear the beep, presto! The food is pau. Not too complicated, unless you can't read or push buttons, you should catch on fairly quick. Which makes me wonder if this is the case with the workers here...or if they're just plain ole lazy! Seems like the staff freak out during rush hours, but they move with no sense of urgency. Anyway, what a bummer that this location can't get it together. Very disappointing. Won't be visiting anytime soon... read more

This location of McDonalds must be the home of Ronald McDonald because it appears clowns are operating and managing this store. Busy Friday night, all we wanted was milkshakes. We pull into the drive thru, they have one of the two order lanes blocked off with Orange hazard cones. This is causing confusion as drivers cannot actually see the cones from the entry to the parking lot. It causes cars to try to enter then have to reverse back into position for the other lane. Dumb. If you are going to block a lane make it clearly obvious from 20 yards away to limit confusion. Enter the only operating lane. Wait out turn. Get to the order menu board. Here is taped a soggy 8x12 sheet of white paper saying "no soft serve available, no cones or shakes, machine broken" Great. We don't want anything else on the menu. Now trapped in a huge line for no food . Have to wait on cars ahead to exit drive thru lane to actually escape the McDonalds from hell. Window cashier was of no help not that they could help us anyway. They needed the help, a McFailure location obviously managed by a McIdiot. Never again stopping there. Proceeded on to Wahiawa store which was on our long drive home to N. Shore. Excellent service, no issues, both drive thru lanes operational. McMililani McMauka McDonalds can McKissMyAss. How can anyone screw up a MdDonalds? I thought they had autopilot. read more

I go to mcdonalds not everyday but some times. I love to get a macflurry and chicken nuggets. I also sometimes buy a cheese burger.

It's McDonalds. Food is okay, prices are okay, employees are always nice and respectful. Dining area is always clean. Plenty of parking and orders are filed pretty quickly. Never had a bad experience here. read more

Very disappointed on the large fries i recieved, this is a size in between a small/medium. I feel like i got rippedoff!! Please give the value what we pay for. read more

McDonald's - Fast Food Near Me - Mililani, Hawaii

Just got back from my sundae run and was blown away that they raised the price of xtra fudge. Last time I went, extra fudge was like $.10-$.20 but this time they tell me its now $.60 Now the whole price of a sundae is a $1. So in the same container I get an extra spoonful of fudge which is now 60% of the original sundae. Absolutely ridiculous. When asked if they had changed the price they said, yeah two days ago. The Franchise owner decided to raise the price. To me this is excessive and a bit much for a small little add-on. Now a extra sweet and sour dipping sauce is only $.20. I think they need to rethink this one....complete joke. read more

A block from my home. Very convenient. Only "con" is that sometimes the service is slllooooww... read more

McDonald's - Went for a large REGULAR black coffee. I drove away with this Mocha Frappe. No self control! Lol. - Fast Food Near Me - Mililani, Hawaii

We had occasion to visit several times in one day in the early hours of Dec 28. From Jeffery's happy greeting in the morning in the parking lot to refills, their attention to thoughtful service was awesome. I am sure this is why there were a number of regulars who were greeted with familiarity and knowledge of their usual order. We were visitors to Oahu--appreciated the Hawaiian inspired breakfast choice and hot green tea! Clean inside and out. read more

Really do these people realize that when u order a happy meal that the kid will be upset when u forget their apple juice? If u forget my food idk but my dd's really?!?!?! read more

Very poor customer service Bad attitude and rude If we didn't live close to this Mililani Mauka and love McDonald's we'd go elsewhere Next time going to Burger King or Jack n Box much Friendlier Three times already this same male manager sucks. Last time we called the MC griddle sandwich to his attention being dry-he was matter of fact Offered no apology or any answer-AARG He's more friendly and laughs out loud with staff than to customers Next stop B K or Jacks read more

Went to pick up food for the nurses during a lunch break... service was okay and the drive thru moved fairly quickly. Unfortunately I was missing an item and the girl at the window seemed irritated that I was asking for my missing item. She also seemed irritated when I asked for more than 4 ketchup packets and 2 more small bags. Umm considering I purchased over $30 worth of food (we're at McDonalds's people!) I think I would need a little more than 4 ketchup packets and a couple extra bags wouldn't hurt. Maybe she was just having a bad day... I dunno... Anywho the food was hot and fresh (always a plus) and everyone enjoyed their lunch. read more

What can I say....its McDonald's! They have some good stuff and some not so good stuff. The thing you can't beat is the convenience of the place with 24 hour drive through. Now they serve breakfast all day. read more

Da kine broke da mouth, potagee sausage, rice and Scramble eggs... Shoyu make it right.... Da kine. Eat here Ono brefdast

This location is probably the most confusing drive thru experience I could've ever had. My mom & I ordered a few meals including a Double Qtr. Pndr Meal. While we were ordering the LADY that was taking our order had us repeat that specific meal THREE TIMES! (it was a medium double quarter pounder meal with no PICKLES and a strawberry banana smoothie) after our order finally went through we went ahead, got our food and checked it. My sandwich HAS PICKLES & NO ONIONS... by that time i'm super upset. I then checked my receipt and it says "No Slivered Onions" when my mother repeatedly said NO PICKLES... I walked in the restaurant with the sandwich and the manager assisted me. I told her NICELY "I just came from the drive thru and I ordered no pickles, I did want the onions" and explained to her the miscommunication while we were ordering. She took my sandwich and usually Mcdonald's workers throw away the previous sandwich and make a NEW ONE how you ordered/desired, to fix the mistake. NO! I was watching the kitchen ladies and This employee literally SCRAPED OUT THE PICKLES FROM THE BUN WITH HER GLOVES AND ADDED ONIONS! Then I was watching another employee bag fries and he accidentally DROPPED FRIES on the counter, instead of throwing the contaminated fries away, he picks them up and puts it in the customers bag and hands out the order. We are now home after RIDICULOUS service... guess what? ALL OUR FOOD IS BURNT! The chicken nuggets were overcooked, my hamburger was burnt, the buns in a few sandwiches were black! As a customer I am very upset of how My mother spent SO MUCH MONEY on food and it ended up being inedible. What is more shocking is my mom is a former Mcdonalds employee and I CURRENTLY work at Mcdonald's. Our location would never treat our customers like this. read more