The way the line is always cranking out of the location, I never would have guessed y'all would have given them only 2.5 stars lol. Anyway, It's McDonalds... and it's fast food. I never have high expectations but on the rare occasion that I do want to grab food from here, my food (although sometimes thrown together sloppily) is always hot, and always accurate. What more could you ask for? I must say though.. since these are all franchised, they are a bit stingy with the deals on the App. I think Waikele has more offerings when I'm curious to check. read more

Had a bad experience with a young man being annoyed over my order, at around 11pm on Friday night. I had just gotten off work so I went to grab a bite to eat for my family. The attitude was very uncalled for. Anyways, the food is good and service is relatively fast if you go through the drive thru. Curbside takes extremely long. Regardless, relatively okay location. read more

This fast food place is not up to par!! I ordered online and the pickup inside took over 20 minutes!! I had 3 hungry little kids with me. They couldn't even be bothered to give us our drinks!! No Aloha here!! read more

A total hot mess and their customer service is in the toilet. You can wait forever for your order and the employees will ignore you like you're air. When you finally say something, they don't even apologize for their incompetence. read more

I hesitated to add to the extremely long list of bad reviews. However, if management takes the feedback serious; then these reviews could really benefit them if they make positive adjustments. I hate to admit that I can recall 10+ bad experiences here. But I'll just name a few: -As seen in photo, my child's happy meal came with 8 pieces of fries. -Common errors like missing items happens everywhere, but I resolve that by always checking my bag before driving off. -I once waited 1.5 hrs for an order I placed at the kiosk. Tip: avoid going on Sunday mornings during football season. Lots of families stop here before heading to the games at the Mililani Middle School field. -2 drive thru lanes we clearly open. But they were only answering/taking orders from one of the them. People were reversing out and jumping to the other lane to place orders (me being one of them) I kindly let the worker know of the situation and she started going off with telling me that customers are "stupid" for driving in the lane with the cone blocking the entrance. I told her there was no cone out there. She argued with me that there is a cone. -alright girl, you win just please give me my food. As I exited the drive thru, I seen a worker walking to the lane to put the missing cone that was NOT there. This worker in particular seems to have a bad attitude a lot of times. I didn't catch her name but she's one of the younger workers, short and frequently at the drive thru windows. She could use a little more customer service training. read more

McDonald's - 8 French Fries - Fast Food Near Me - Mililani, Hawaii

I can't comment on my sandwich as all I received was buns, sauce, and cheese. The employees were very friendly and I was thinking I was going to post a great review; until I got home and actually opened my food items. My Grandma McFlurry didn't have much butterscotch flavor to it, nor crumbles. It seemed just a little bit was sprinkled on the top; not mixed throughout. The sandwich was missing the fish. I called and was told they'd replace my items upon my return. However, I live 15 miles away! I'm not sure when's the next time I'll be back there. Nor, do I want to travel that distance to get a replacement. Maybe they should offer a bit more for the trouble. read more

McDonald's - Fast Food Near Me - Mililani, Hawaii

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Got my order wrong. Service was terrible. For got to give 10 dollars worth of food. Also cashier didn't tell us amount. And they didn't even give us a complimentary water for getting all of it wrong. Also super disrespectful read more

Did dine in: - Service slow - a sign on the register encourages use of the automated kiosk to make your order. - Gotta be assertive to "gently" remind staff that you're waiting for an order cuz it feels like your kiosk order went to nowhere. -Always a bad sign if you walk in and see a bunch of customers sitting at their booths but still waiting for food. -Maybe they prioritize drive thru cuz that where the "squeaky wheel gets the grease". - Definitely not an experience that meets franchise standards. - this location needs to audit their workflow. Something's off. read more

I mean cmon now, 4 people standing around while the Dining area looks like a hurricane came through. Couldn't sit anywhere because ALL and I am not over exaggerating, ALL the tables were filthy. read more

How hard is it to get your order right???? They have 1 job....one job. Get the order right. Waited in the drive thru and with so many workers, they still get my order wrong. read more

Came to McDonald's with my son and they started a new toy today ! Pokemon! The front counter person Lauren helped me and she was so helpful! The managers Rhea and James helped with any questions I had about this promotion. It was a nice and quiet day unlike some days where it's really loud. And according to my son the food was really good (he got nuggets and fries haha) but we'll be back he wants more of the Pokemon cards (: read more

McDonald's - Fast Food Near Me - Mililani, Hawaii

Decided to dine in with my Little Mister on Sunday morning. Ordered at the kiosk because no one was at the counter. Also noted all the signs that soft drinks were not available He chose a table and we waited. At least 6 cars ordered and left before we got our order and at least a dozen people had piled up inside the front of the restaurant after us too: 1) for Door Dash 2) to order or 3) waiting for their orders and none of the staff seemed bothered. They prioritize the drive thru here even though all our money is green. So, if you don't mind waiting and don't mind not being able to get a soft drink and don't mind catching attitude when THEY forget to give you butter/syrup and you have to ask for it, well this McDs will be just fine for you. read more

McDonald's - 18 mins is way too long for McDonald's - Fast Food Near Me - Mililani, Hawaii

If you go through the drive through at Mililani Mauka , check your order. 80% of the time you'll get the wrong order. read more

Too bad can't give 0 stars. Ordered a double filet of fish with extra cheese. When I got home and opened the container there was no cheese and they charged me for the extra cheese!!! WTF?!!! read more

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Worst McDonald's on the island. Went through drive through with a small order. Was told to park and they would bring it out. Waited outside for 30 min watching cars behind me get their order before me. Finally walked in and they didn't even start my order yet. 10 people goofing off behind the counter. read more

Everything. Our experience sucked today. McDonald's you better count your days. Workers were also rude. read more

McDonald's - McDonald's scammed us! We tried to pay partially Apple Pay and partially cash but they just ignored the Apple Pay money. - Fast Food Near Me - Mililani, Hawaii

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Between the old rude Filipino guy with a fake Rolex and the incompetent managers, I don't know what's worse. We get to the drive thru at 10:10am to pick up our mobile order, no one is helping us, the line does NOT move. We can't get out of line because they're cars behind us, by the time someone helped us it was 10:45am and the guy said "sorry we can't make your order because we're no longer serving breakfast" no shit, you only took 30mins. Just drive to another location, the workers here are all idiots! read more

This review would be one star if it wasn't for JC (Jaycee?). Made a curbside order and waited 45 minutes. Then went through the drive thru line for another 30 minutes to try to retrieve my order since I couldn't go to another McDonalds without getting charged for this dumpster fire. No one seemed to care until I got to the final window and JC was so patient and understanding and apologetic for everyone else's screw ups. Give her a raise because you all don't know how to hire people who give a damn. Unreal. read more

Service sucked today at the McDonalds in Mauka. The lady who took my order, had to redo something when I got to the first window and asked the manager for an override. After the manager does her thing, the employee tells her "no cheese", in regards to my order. Then, the employee tells her "why did you allow it? Next time she comes back, she's going to say the lady...", all while I'm still there at the window. I get to the next window, and the girl hands me my order...and its not plain, how I requested when I first ordered. I bring it up and the girl had the nerve to say "you didn't tell her in time". I wanted to argue back, but there was no point. Then, she asked me (not that nicely) if I wanted them to make a new one but I dont want them messing with my food so I declined (probably rolled my eyes) and left. I have encountered the first employee many times and her customer service has always sucked. She doesn't greet you, smile or say thank you. She always looks so unhappy. There are other employees there, or were there, that are so much more customer service oriented. They should put those guys at the windows since they have direct contact with the customers. read more

Something is wrong at this location. Extremely long wait times (up to an hour) and lots of mistakes on orders. This location can use some corporate help...some of the staff is friendly at least. Currently writing this as I wait while stuck with an order I can't get out of....Need to note that this isn't a one time occurrence...it happens often read more

Stop here sometimes with my buddies, sometimes it's good but most of the time it doesn't end well. Their kiosk ran out of the receipt paper once so i couldn't get my order, I told the employees about it but they outright ignored me, so I ended up doing another order to the same result and at that point I just left. They also got my order wrong, I ordered a large Caramel Macchiato and they gave me a Small Iced Caramel Macchiato, i told the employees and they said i have to order again which i ended up doing two more times cuz they messed it up again. And finally, came in to get just large coke and it took them 30 minutes! 30 minutes to give me my cup that is literally behind the counter. read more

The inside update is nice. The tables are half dirty but the employees are sitting around on break? Table service doesn't work. You put in your table number in the app, then they yell your name and don't bring it to the table. Why put the table number? I could understand if they were crazy busy or something, but this has happened 3 times, every time they are just standing around talking story. read more

I given a ZERO stars due to their service is bad , order a Mc Terri Burger went home to see dumb associate give me a quarter pounder. Went the next day to get a refund and replace manager James was very very RUDE......... Don't ever go there people, no Aloha. read more

The workers were nice but it seemed like they were more worried about the drive thru orders than the customers physically inside the establishment. We ordered a soda, an ice cream cone, and a medium fries but it still took 10 minutes to get the order and then they brought the ice cream out by itself and had to go back for the fries and cup so it had already started melting. Food was fine but they had a lot of people waiting and the men's room floor was incredibly slippery (and it's not because it was just cleaned) read more

McDonald's - the front of the restaurant - Fast Food Near Me - Mililani, Hawaii

This is my favorite McDonald's to go to. I have one closer to where I live but I will drive the extra 10 minutes to go to this one for several reasons. 1. The uncle that works the drive through is awesome! They need to give that man a raise! He is always so pleasant and sweet. He even gives me tips on how to save money letting me know if I buy the large fry instead of 2 small ones it's more worth it. He even told me that I could buy plain hamburger patties no salt for my dogs for $0.40 each. 2. If they mess up they will make it up! No McDonald's is perfect. Everyone makes mistakes and with how busy these guys are I'm surprised they don't mess up more often when I come through. But when they do they take responsibility and they will usually give you something extra like a coupon for a free item or an extra fry or Burger. It really pays to BE KIND! 3. I've only gone in once or twice and only dined in once. Their drive through is extremely busy compared to the restaurant because there's always seating inside. But the most important thing is it always looks clean. read more

Literally the longest wait in the drive-thru. 25 minutes...why? Also they said they don't offer frozen fanta drinks at this location?. Aren't they supposed to follow corporate menu? Based on prior reviews, this place needs to get back to whatever corporate/franchise standards. read more

Shitty service. 15 mins for 2 sandwiches. Bet it was just sitting there. Rather make the trip to Wahiawa.

I see the negative reviews but I don't usually have a problem with my neighborhood McDonald's. Earlier today I did a mobile order with pick up in the designated parking area.. Drive thru looked busy so I figured it might take awhile for my order. Yes, it took a little longer than usual but I'm sure they were busy and I wasn't in a rush so I don't mind. Fries was fresh and crispy so I'm happy!! read more

Used the app for a deal: 1 Big Mac, get 2 Nd one for $1. At window employee says charmingly, you know the two burgers in your sandwich? They are still cooking. Would you mind pulling into stall #1 next to the curb? In no time at all, another employee brought it out to our car. Felt bad for him cuz it started to drizzle. Said Thankyou with a smile and he replied Have a good one! read more

McDonald's - Breakfast... - Fast Food Near Me - Mililani, Hawaii

I ordered 2 big breakfast and noticed hash browns were not in a separate package. Employee just dumped hash browns inside package. This is very insanitary. read more

McDonald's - 2 Big Breakfast with no pancake. - Fast Food Near Me - Mililani, Hawaii

Why is the dining area closest 600, when the sign clearly says "open @ 5"!? Poor service? I'm standing here they can see me yet they refoto open the doors. They suck!!!! Poor business strategy, no communication, lack professionalism! The manager needs a course in business adequate!!! Refuse to even give them my business!! They sick! read more

McDonald's - Refuse to open the dining area - Fast Food Near Me - Mililani, Hawaii

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This has to be the slowest McDonald's that I ever seen, question why do we have 3 managers working in the back and no manager in the front helping get the orders out in the dining room, it's unreal to see 3 managers in the back making food no manager in the front terrible. read more

The food is consistent with other McDonalds as well as the ambiance. So why does this place join the list of McDonalds in Hawaii that need to step up their game? The answer is simple...LACK OF CUSTOMER SERVICE! I do want to point out that the guy who took my order and payment in the drive thru tonight did a fantastic job. He is the reason this review is not a one star. The lady who gave me my food came across as angry and annoyed at the customer who just bought food at their establishment. Sure, would you like the cold shoulder with that cheeseburger? How about the silent treatment with those fries? Maybe a coffee while refusing to acknowledge the customer and handing them the order without even facing them to ignore they are there? To the management: this is a problem with your employee but also with your customer service training! A two star review for a service that was barely palatable. read more

24 hour dine in and drive through listed on Google, listed on McDonald's website, listed on the door. Always closed. Management obviously doesn't care enough about their customers to keep the hours up to date, this is a constant issue. read more

Fish Burger WITH BONES!! Be very careful because there were several bones in my fish filet, and I am almost sure that one scraped the side of my throat. I showed the bones to the manager who was surprised, and she "kept" it for evidence(?) and gave me a new one which I didn't bother to eat. Ummm.... what will prevent a reoccurrence? Be safe; don't order it! read more

If only I could put 0 or negative stars. We ordered online today for pick up. My order's on the NOW SERVING monitor which means that MY ORDER'S BEEN READY. The manager in charge around 02:40 pm cut me off and told me dismissively that my "orders being made" without hearing what I need to say!!! She made me wait for nothing!!!! I had to ask another crew to assist!!!! I don't ask for much service but at least acknowledge your customers!!! read more

i'm only writing this review to shoutout my boy avon (or was it akon...something like that sorry i forget) my order got cancelled and i used my points for one free hash brown but this young boy gave me two!! what a real one. sorry u gotta endure the difficult breakfast rush time and angry people. hope ur day is spectacular avon or akon read more

These guys are the worst. I put in a mobile order and choose curbside pickup. I wait 20 minutes and nothing. I end up going around and waiting 20 more minutes in the drive thru since I couldn't cancel my order and the dining room door was locked. Not even a sorry or anything from the staff. I'm not going to even go into all the other times this McDonald's has messed up my order. read more

This McDonald's location is located in Mililani Gateway and it is near the Longs Drugs. I find this convenient because I shop at Longs often, and it's a short walk. The restaurant inside is somewhat clean, and the food wait time is not that long when going inside. The drive through wait time usually varies under two conditions : the workers and the consistency of people. Th food itself is average, 4 stars overall. read more

I know I haven't eaten breakfast at McDonalds in a while. But seriously, when you say "Big Breakfast" it should be big enough for a man to eat and leave satisfied. This should be called a Kid's Big Breakfast at most. read more

McDonald's - Big Breakfast - Fast Food Near Me - Mililani, Hawaii