Can't give it a zero...bought 2 ice cream cones tonight @ 5:15pm and they tasted like cleaner ...tossed them out the window in to the grass. Already called the owner over Memorial Day Weekend night time issue and it appears he can't get good help or really doesn't care. Sad read more

2 Double cheeseburgers & Basket of Fries was made exactly to order with our modification requests met. I definitely will order again. Also, every time we order if there are any issues - they are quick to fix. Great store. read more

The food was fine. The service was the thing that made this experience so negative, unfortunately. When we got our food, the guy forgot to give us our sodas so we had to go back and get them (that could he considered both of our faults so it's not so bad). However, when we get to our hotel to eat, our quarter pounder had all of the toppings when we asked for it to be plain. We had also ordered a chicken big mac and when we reached for it, there were two filet o fish (I am allergic to fish!) so I ended up having to buy from someplace else to be able to have dinner. As for the ambience, we went through the drive through so I cannot comment on that. Overall, sucky experience, I left disappointed and hope that they fix their customer service!!! read more

McDonald's - Filet-O-Fish :( - Fast Food Near Me - Montgomery, Texas

They didn't get our order right and kept rejecting to give us the correct things we ordered until they finally found the ticket , the whole time a black lady I think her name was Felicia , was screaming every second at the employees we could literally hear her through the windows , highly inappropriate to be acting like that . She gotta go. read more

I was trying to order at the drive thru and this black guy taking my order didn't even have the mental capacity to do that. I try ordering and using my app and I give him the code and he just doesn't say anything and I go did you need me to repeat the code? And then he goes "I got the code" rudely. Then I tell him what Item I wanted for the code I just gave him and more silence. I asked hello several more times before just driving off. McDonalds is consistently bad at every location. And to the managers at this location whoever that black guy is taking orders should not be you're losing business because of his incompetence. read more

I went into the location to make my order at the counter. It was a simple order of two baskets in a small cheeseburger. After 25 minutes, they turned to me and asked me what my order. I told them it was on the board and I was the next one up. They said they didn't even know what it was or what should be in it. I am a disabled veteran with severe health problems. When I wanted to voice my complaint, the male manager offered me a refund. I told him I had my grandchildren and they needed to eat. They asked for my receipt so they could get my order ready. They shouted my order to the people in the kitchen. Within three minutes, it was ready. I asked for the district manager's contact number. The male manager said the female manager wrote it on my receipt. When she gave me my order, she claimed she did not have my receipt. They found it on their workstation. The female manager told me she would not give me her district manager's contact number. She said I could call the number and complain at the store later on or I could use a complaint number at the bottom of the receipt. read more

The lady with the neck tattoos needs to go. Ordered 5 McChickens and two iced coffees this morning and only received one. When we told them They told us it was only one when we knew for a fact it was two. She was incredibly rude screaming at us that WE DIDNT ORDER TWO and that they have no register and we are holding up the line mind you we were literally the only ones there lmao and then screamed at us to have a nice day when we pulled off. Pulled back through got our receipt from the first time that showed we clearly paid for two and when we pulled up to pickup of course it was her again. I guess she was incredibly embarrassed because all she had to scream at us that time was "what's up" almost like she wanted to fight us over a fucking coffee. Moral of the story awful customer service make sure you get your receipt and she's a Crazy ass lady. read more

I stopped in at this location yesterday 3-27-24 for breakfast. Ordered through the drive through and was told to pay at first window. The guy who reached his paw out from the window and took my card had some of the dirtiest finger nails I have ever seen. If I had any notion he was the one preparing my food, I would have refused the food and left. Dirty hands and filthy nails are just not OK in food service. Disgusting. I was really hungry so I paid and took my food. But I doubt I will be back. Tighten up McDonalds. read more

This location used to be better, now new manager was very rude this morning. Also their pricing is gone up tremendously and service went down. I did not eat here because of the rude manager. I went to the one on Loop 336 and HWY 105 in the HEB parking lot and better management and the prices were 25 percent less expensive. read more

This restaurant has a horrible customer service, never have anything always either machine broken or ran out of the item. Been specifically to this location 3 times and the 3 times I encountered a problem either with what I'm ordering an employee or the food is just gross. read more

McDonald's - They gave me like the left over fries just a whole bunch of broken fries and little pieces. - Fast Food Near Me - Montgomery, Texas

Forgot half my order. Offered no compensation, and had to come back would not recommend this restaurant

As a 2 decade lover of McGriddle breakfast sandwiches, my usual order of 2 resulted in me "doubling" over and a voracious "number 2". I'm guessing somebody left the pork patties un-refrigerated for a few days. I can tell the difference between food poisoning effects of bad beef, chicken and pork. If you'd like some rancid McGriddles from Conroe McDonalds, they're only 6.50 a pair for the best abdominal cramps this side of bad oysters....which best describes what comes out the back end directly after the painful cramps. Maybe Lake Conroe McDonald's will start serving mad cow, listeria, E. coli or salmonella. Just remember to ask for ketchup....or just use your own bloody discharge. Golden Ouches? Crappy Meal? You deserve a cramp today? Pick a slogan. Find a bathroom. This too shall pass. read more

Just stood at the cash register to not be said one word to for like 10 min, just walked out thanks for making me late to work, do your job

The place is dysfunctional and unorganized. At least the staff is decent but still seem like they dislike their job. Plenty of better, quicker, and pleasant McDonald's around but AVOID THIS ONE AT ALL COSTS. read more

Place has gotten worse in the last month or so... food is crappy and service sucks. I ordered a burger and watched the people in the back handling the food without gloves. Won't be eating here again for sure. Rather eat at Burger King down the road. read more

Seriously the worst Mc Donald's to go to they drive thru. If you don't check your bag it will most likely always be wrong. I've went home so many times with the wrong orders. If they are out of something for your order they will just make it wrong without saying anything. read more

Hi, we like Mc Donald's, but this one is the Rudest. My daughter ordered A 12 piece package of Mc Donald's New Donut Sticks. The Donuts were Cold, Greasy and had Hardly any Sugar!! We won't stop by this Location any more, too many unpleasant experience with the Owner and Staff. read more

Been to this location several times. The staff is friendly and the service is usually quick. Just went through the drive-thru for a drink and a burger on the way to the golf course. The order was delivered fast and correct. Typical McDs. read more

If I could leave 0 stars I would the argument of what should we have for dinner was settled after this location took my money gave me what they felt like instead of what I ordered and then refused to refund me and unwilling to contact anyone from Uber eats to help. I would blame Uber eats but the bags were sealed from McDonald's it was a screw up on McDonald's side and got no fix!! I JUST ABSOLUTELY LOVE STARVING FOR DINNER!!! Have no car to go pick something else up or to go get a remake from them!!! read more

Just waited in line for 10 minutes and it didn't move a centimeter. Was barely close enough to the speaker and couldn't give me order. There was a good long line behind me and we all drive off. I always come to this McDonald's and it's never taken me more than 2 mins to order, pay, and get my order and that's on rush hour read more

Worst McDonald's in the area , always get treated rudely and came by today for the last time , The worker was obviously stressed out and was rude to me and my family. read more

This is the superior McDonalds. Love them. The lady at the window (Krysten) is super sweet. Love her.

This was the first time in many years that I had been to a Mc Donalds. The grandkids were over and I told them Id treat them to McDonalds in Montgomery Texas . We all went granny and 3 kids . The order was wrong . I had ordered a bacon something with beef ..my wife opted to not order anything as we had a big dinner coming up later. They gave me 2 of those burgers with chicken on them ..and an extra order of fries . The kids orders were right. After going back to the counter and waiting in line again they finally made it right ..and gave money back for 2nd one that they charged us for. The fries at Mc Donalds are the worse Ive eaten anywhere . The service was good ... except all that running back and forth to the counter. This is an honest true , review. read more

This is the worst McDonald's EVER and the manager Kyle refused to give me my money back when asked amd refused to give me the name of the drivethru.female as well. I borrowed his pen and took a piece of paper to write down his name so I could file a complaint and I asked him again for my money back and his response was I will give you your money back when you give me my pin that you stole. I stated I did not steal your PIN I borrow your pen to write down some information and I would like to have my money back now. He again refused to give my money back until he got the pin back that I apparently stole I asked for my money again and his response was good luck. Filing a complaint with a manager of the whole store or the owner tomorrow morning. He definitely did not exhibit customer service that McDonald's requires of their employees. read more

It was great ! The service was awesome and I got my food super quick . I totally recomend

I'm not one to leave negative reviews but after going to this location many times and 4/5 times, something is wrong with my order. I get the same thing. 6 piece chicken nugget happy meal with double fries, no apples, Dr Pepper and sweet n' sour sauce. They always forget the sauce. Sometimes they forget the extra fries. Sometimes no napkins. This time the sauce, extra fries and napkins were missing. Is it so wrong to expect to get everything you order and paid for? No. Please guys.. I really just want to enjoy my nuggets with some delicious sweet n sour sauce every time read more

Not quick. Always have to pull forward and wait for routine, not custom orders. Very slow.

Drive thru was packed so I went inside and greeted with a smile from the young counter girl. Service was fast and delivered to my table. It's nice to see pride in a fast food restaurant ! read more

The manager was as rude as I have ever seen!!! My "fast food" came out in 15 minutes and was stale. I do not recommend this McDonalds to anyone in the area. McDonalds in Conroe is curteous, fast, and far more fresh. Worth the extra 15 miles if you're in the mood for a McDonalds burger read more

Pulled up to the drive through around 9:20-9:25PM. Waited. Said hello. Waited. Said hello. A couple cars behind me now waiting too. At about 9:30 went to pull around to a window. I hear a voice say "welcome to McDonalds". I was already driving off and the car behind me pulled up so I couldn't back up. I get to the window and stop. The girl working the drive through looks at me. Smiles then Proceeds to take the order of the car that was behind me. I wait a few seconds. She never looks back and continues to enter in the order. I pull forward to call to speak to a manager. Phone rings for 2-3 minutes. No answer. Then disconnects. Great way to run a business on a Friday Night. read more

This is a normal stop on our way to the renaissance festival and we decided to stop on our way back from the Museum of the American GI. What a mistake! The morning crew are clean and friendly. The Saturday night crew made my stomach turn and were rude and disgusting. Where was the manager? Please don't tell me it was the guy barking for his friends in the lobby while toting a newborn around the food prep area. read more

Good news McDonalds manager reached to us and reassured us that we will have no problems using any McDonalds surveys. There was a misunderstanding with a new employee, she thought it was used already, no problems here! Try the Big Mac with a side salad and their mouth watering fries, can't be beat!! read more