Worst McDonald's in all of America. Slow service. Drive thru line curling the building twice. 30 minutes inside wait at the counter for a black coffee and Diet Coke. Only waited because I already paid at the kiosk. read more

Our visit here was fine. We ordered our food ahead, including chicken nuggets, fries, and Happy Meals, and the food was ready in a timely fashion, and came out hot. There's a large dining room, with a play place off to the side. read more

Drive thru service was horrible. I placed a mobile order for pick up in the drive through and was given the wrong food. When I informed the man at the window he told me I shouldn't have come to the drive thru. After 3 attempts and showing them the correct receipt they still could not understand what I needed. The attitude and rudeness was very uncalled for. I eventually left with incorrect food and missing drinks. Really disappointing guys :( read more

You can count on a number of not-so good things here! One, the drive-thru service is poor. Wait, that's all you do! Oh, burn gas while you WAIT! The younger girls could care less! Two, after you wait for a long time. You finally get to pull-up to the second or food window after you havepaid, then someone tells you that chocolate is not available, but you can get Carmel. This is after waiting & paying! Then for you food they say, can you pull into this or that spot and wait some more. Yes, you have already waited through lunchtime that you may have and paid too! You have no choice but to wait! STAY AWAY! From this place! They have never heard of "plan ahead" or "drive-thru", Dont say anything because they will just laugh at you! Then you wonder if your food will be "tampered" with! If you have limited time and want what you order when you finally do get to the window, STAY AWAY from this place. Please park there is not an emergency, it's a way of doing business! read more

It is McDonald's but you have to use these lame kiosks tomorrow abd most of the staff won't help you figure it out. It's like everyone here hates the idea of basic human interaction. The only person who would help me was the janitor, and he was amazing. It feels less like a restaurant and more like a futuristic prison cafeteria. The only saving grace is a playland for my kid to play in. I used to love Mickey Ds. Dang. read more

This is the worst McDonalds I've ever been to. The drive through was so backed up (it wasn't even a busy meal time) so I parked and went in and it took FOREVER. It was super dirty. The employees were braiding each other's hair, standing around and walking around in circles. They weren't communicating with anyone so two employees brought the same lady a straw and some sauce she was waiting on for like 20 minutes that she got at the drive through. I'd never come back. read more

Terrible service. Two employees were sparking up a joint in the parking lot. Employees were just standing around and slowly taking and packing orders, no amount of urgency during lunch rush whatsoever. read more

I have been going to this McDonalds for the last 10 years. I was eating here twice a day but the food has gotten so bad and they intentionally messed with the food. I sent a message to McDonalds. There are a few really bad people who work there who will drop a bun on the floor and step on it and then put it in the grease after burning the bun. Absoult crap. I am done with this McDonalds. I have never complained until today and don't order special items. The resturant has been in a steady decline. read more

No one working at this McDonald's cares about anything at all. The service sucks, never smile, they don't even look at you. Just went in to get something fast and it took longer than it would have if we went to a sit down restaurant. We waited at least 25 minutes and the food they gave us was cold. This is the worst McDonald's I have ever been to in every way possible. Oh, and also this- multiple employees were in the parking lot washing their car with a blender pitcher they were filling up from the food area. It looked like a piece of equipment meant to be used in the food prep area. What a joke this place is. read more

Pam is awesome! Great spot, she was very welcoming and a very nice person. Service was great.

I'm not coming here anymore. I should have read the reviews before coming here. They are slow about opening. They need to get here earlier. What happened? They are supposed to open at 5:30 am during weekdays. So, I got here at 5:35 am and drove up to the drive thru. They wouldn't answer me. So, I drove up to the window to see what is wrong. The staff inside is just walking around and ignoring people at the drive thru. And furthermore, they are trying to ignore me. A rude staff member finally comes to window and states "the system is down'. " It will be 10 minutes ". Whatever that means. First of all, I used the McDonald's App to order and prepay. So, I can't just drive off. Therefore, I am forced to wait for the about 15 minutes for my hash browns and sausage McGriddle. Additionally, I can hear staff inside arguing about what I ordered. If it takes 10 minutes for the system to come up, then, get here 10 minutes earlier. That means get up 10 minutes earlier and leave your house 10 minutes earlier. In other words, if you open for business at 5:30 am, then get here 5:15 to 5:20 am. Then, everything will be ready at 5:30am. Anyway, I'm not coming here no more. I'm going down the street to Chick-fil-A from now on where I get 5 star customer service. read more

McDonald's - Drive thru window - Fast Food Near Me - Montrose, Ohio

The workers are abysmal and the orders are never right, always check your bag at the window. It feels like a tactic to be lazy how undesirable the employees can be read more

I've lived in Fairlawn for a year and a half and every time I come to this McDonalds they never answer the drive thru. I've worked in fast food before so I know it does suck. But answering the drive thru is like the easiest thing to do. It's also annoying when ur behind another customer and they are just sitting there in silence waiting. I'm not sure if their head sets aren't working well. But sometimes when ur in the drive thru u need to say hello to get their attention. I don't have a problem with the quality of food. But the employees act like I'm personally ruining their day by ordering food at a place they chose to work at on their own free will. Some of the workers are nice, I don't want to group them as a whole. But majority of the workers are just mean. Half the time I don't even talk to them, they just shove my food into my car and slam the window. read more

This McDonald's is consistent like all the others. We visited for a quick meal before replacing my hot water tank. We had a long day ahead of us, so we needed to get a quick, cheap meal in. My dad requested fish sandwiches, my son - chicken nuggets, and myself - a spicy chicken sandwich. Our food was served very quickly, but they mixed up the cars in the drive thru. Anyway, the food was good, as usual. read more

A standard McDonald's but a little bit slower than many due to COVID precautions. DRIVE THROUGH ONLY currently. It gets backed up. (I do rely on this location for my mid-afternoon Chocolate shakes.) read more

McDonald's - Drive through only - Fast Food Near Me - Montrose, Ohio

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Sit in drive thru 130 pm fine it takes a bit can be expected when line is full of cars but when you get French fries that are too old to eat and ice coffee that tastes like milk and Carmel very little coffee it is annoying to have to then go inside and ask for fresh fries and remake coffee. Then find out that they put ice in ice coffee machine since not many people order it and that's why coffee is the way it is because it's already watered down because the machine does not make coffee cold u less it's iced. Fix the machine!!!!That's disappointing! read more

Absolutely horrible. Wait is long & my order got messed up and all I did was kindly asked them to fix it since I paid for it and the girl at the pick up window was so rude. Because of how she acted I made sure to check my stuff just in case if she spit in it. NEVER coming here again. read more

The service here is awful. You will order in the DT then most likely have to tell them again multiple times at both windows what you ordered because they got it wrong the first 5 times. Then you will still get the wrong food! Managers will refuse to talk to you because they know how bad it is there. read more

My goodness!!! A smile and being nice really does go a long way. The staff were super rude and arrogant. The lady who took my order got mad because I didn't order something basic and easy for her to put into the system so when I changed something very little you could tell in her voice that she was not happy about it and had to make changes. I didn't wanna Coke but she assumed that I did so when I changed it she was like so you don't want a Coke I said to her no I never asked for a Coke. Then when I went to pay the guy who took my payment was just as bad snatched my card out of my hand then asked me if I wanted a receipt which he never gave me, never said thank you, kiss my ass, nothing. Come on guys life is not that hard. You really shouldn't work in customer service if you don't like working with people! You must be so much fun to be around, makes me want to be friends with you NOT!!! read more

Took our son to McDonalds to play indoors on a scorching hot evening. No AC in the play area. 85 degrees in the shade.

It is a very rare occasion that I give any business 1 star but I'm pretty upset right now and as understanding as I am as a former business owner I don't understand this. So I spent $13 and some change, everything was great from the food to the speed of getting my order and friendly woman in the drive thru. The 1 star is because after going through the drive thru and pulling over in the parking lot to eat a passenger in my car went inside and asked for a cup of ice water for his dog and they said only for a fee. I spend a lot of time with my friend and his dog. It's very unusual for them to charge for this. I understand them charging for bottle water but no restaurant, fast food or otherwise have ever ever ever requested a fee for tap water especially on a hot day and for a dog at tbat read more

McDonald's - the front of the store - Fast Food Near Me - Montrose, Ohio

Food being on time!!!! The service sucks and I will never use this app again. You can't even track the order to know where it is in real time... read more

hey, stopped here for some breakfast. prices have gone way up. but food was hot and good. wait was not too bad and seating area clean. PlayPlace currently not open. read more

I have never had a good experience at this location. The service is terrible. We ordered breakfast at 10:25 and we had a few people that were driving seperate so it took a few mins to order. When we finished ordering and went to sit down the "manager" yelled at us from across the restaurant that she couldn't make any of the food we just paid for. We went for a refund and she then said that she had most of the food. When we still wanted a refund she was extremely annoyed and acted as if it was an inconvenience. Do not recommend. read more

Nothing like trying to order while the attendant is talking to other people. Sir you can order now, attendant talks to someone else, sir what was order, repeat 3 more times. Nothing worse than repeating yourself at 7:30am due to lack of customer attention. read more

I'm visiting here for my grandmother's funeral and my mom and I have come to this McDonald's twice. I only gave this a 1 rating because the app won't let us put in a 0!!! This is absolutely terrible and this behavior and service would never be tolerated in California. Both time have been terrible experiences. We just went through the drive through and the girl is so rude. She's lucky she didn't have on a name tag because I would put her name in this review. They ought to be ashamed of themselves. I work in customer service and I told my mom that we get paid to be the bigger person. That behavior should not be allowed or tolerated when working with people!! Don't go to this McDonald's!!! read more

By experience I observe all McDonald's are not equal. Still the legendary excellence in service, quality and consistancy seems to be declining at many. This shop (F5647) (3875 Medina Rd) has problems in poor food consistancy, quality control, and service. The food often is not freash, hot or even prepared correctly. To make matters worse when you tell them about it they offer no fix. They yell at you and tell you your wrong. Even refuse to refund your money. Allot of customers are passing through there drive through only line. As for me I'll look some place else. NOT RECOMMEND. Thumbs down shame on them. read more

The food is always hot and good, but Lordy there is no reason for them to be as slow as they are. Tonight I ordered a Big Mac meal, a hamburger and two mcchickens, and it took over 40 minutes for them to get it out to me. I was in the drive through, and they weren't busy. Ever since they redid and modernized the building, it takes too long. I'd rather go ten minutes out of my way than wait an obscene amount of time. read more

Dang! It's McDonalds! Can't they do better then this? Go through the drive thru..easy order..they make me pull ahead. I wait at least 15-20 minutes..wait?? This is McDonalds! I call the store from my phone. The girl is pretty tired of her co workers she says. Gave me my order, plus money back! Thanks read more

The Playground has been "Gutted" with their new remodel. 1/3 the size it was and the new equipment is not safe, has taunt cords, poor cramped placement, toddler kid area is literally under entrance to get trampled by bigger kids. My kid even injured himself 3 times within the hour during normal, well supervised, play. This location has always had the most downright rude and nasty employees with the longest wait times of any fast food restaurant I've been to, but before it always had the best playground so we would go out of our way to take our kids there anyway, now the kids area has just been turned into yet another "cafe" with the kids being an afterthought. Not a smart move removing the one unique stand out feature that enticed parents to bring their kids. With so many other and better food options out there, the playground was literally the only thing that kept our business, and we will NOT be back. It really stinks loosing what was a really great place for our kid to play, but at least my husband and I won't have to eat their food every week now. read more

I have gone to this McDonald's often over the years when I need a quick meal after work because I live in the area. The customer service is unfriendly and nonchalant. The fries are never seasoned or cooked as well as they are at other McDonald's. And most of the time when I roll up to the drive through no one takes my order for several minutes because the workers are doing who knows what. I do not recommend this McDonald's. The chick fil a, Taco Bell, and chipotle in the area are much better. read more

The staff sucks. They are dirty and have no manners. They laugh at you. They don't accept phone calls probably because all they will get is complaints. Have some respect for the people ordering from you... if it weren't for us you wouldn't have a job and receive a pay check. To the horrible young girl with green hair taking orders on 1/16 at 4 pm... learn some manners. If you were my staff and treated customers that way I would fire you on the spot! read more

S L O W ---- pulled in, nobody at the counter, and one vehicle in the drive thru. Ordered pulled up and paid within 30 seconds...then waited and waited and waited----two sausage Mcmuffins...not a special order, finally after 10 minutes the vehicle ahead of me gets his order, I pull up, "Sir can you pull forward, we're waiting on your sausages..." WTF! I pull up wait an additional 5 minutes...had enough!!! I went inside a got my $2 freaking dollars back!!! I have an idea, raise the price of the sandwich by a dollar each and hire some competent workers! THAT PLACE SUCKS!!!! read more

Long wait go anywhere else In montrose Faster at a sit down restaurant Can't give less than 1 star read more

Waited in line for 15 mins, asked what flavors of the frappe came in and was told "I dunno I don't drink that stuff". Asked her politely to ask management. She came back with "it's like a coffee drink with syrup and $hit. She was rude when she took my money and management was rude when they handed me my food. Here's a pic of my Big Mac. Where's the beef? Rude staff and spent as much time as if I would have went somewhere decent for lunch. read more

McDonald's - a person holding a hamburger in a box - Fast Food Near Me - Montrose, Ohio

I have been going to get Happy Meals for my children (now 4 and 6) throughout the years for a surprise and have NEVER gotten a correct order. The never get the chicken nuggets in their bags. Or they don't get the fries. The one time all the items are there, there is no cheese on the cheeseburger when I finally get home. I didnt have time to open the cheeseburger packet in the car line after they forgot and I had to knock on the window, I was just happy it was in the bag after telling them it was missing. I don't understand how I can come once a month, and it's wrong EVERY. SINGLE. TIME. Argh!!! I love Happy Meals, and remember the good old days when we actually got our food at the 1950's themed Mcdonalds at Chapel Hill Mall in the 80s. Or maybe that was wrong too and I just didn't know. Look through the bags, people!! read more

Please tell me if I'm wrong for expecting a cheap, fast food burger at 11:30 at night to at least not have a hard bottom bun and be cold in the middle? Like at least microwave it? read more

Always way slow. While the food is your typical McDonald's. food, it's the service that kills this place. Slow lines outside (dual drive through) and the "Modern" service style with the self serve kiosks means I'd expect shorter lines. Nope. And on top of that, I just saw what I believe to be a manager arguing about which drive through window is "Window #2". The guy came into the store after an extended wait at #2. Time for management to take a look at just what is going on with the store and see if the ship can be "righted". read more

Great food but there is no freaking lunch in the morning but breakfast all day. Email me back at salcusimano@icloud.com to follow up with me on the situation. read more

If you like your food cold this is the place for you. I been here several times hoping the get it right...nope. I decided not to go to this McDonald's until 2018. read more