Service so mid I had to wip out the yelp app. A front lobby worker taking orders and serving off the orders immediately without even preparing them is probably not a good idea lol read more

I gave this location a second chance and instantly regretted it.. I ordered a cheeseburger. What I got was a bun with cheese, NO MEAT. The bun also tasted like cardboard. NEVER AGAIN. read more

McDonald's - All my years of going to Mc Donald's and this has never happened... This location is by far the worst I've ever been to.. - Fast Food Near Me - Naperville, Illinois

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don't know why it says they are 24hrs on friday when i just pulled up at 2 am on friday and no one was there. fix your hours

After a morning of playing at the park, the kids wanted McDonalds. This was the closest one. They wanted to dine in. This McDonalds doesn't seem to care about dine in customers. Only drive-thru. They took a long time (I didn't time it, but I was getting very angry with how long it was taking to be acknowledged. The confusing methods they used at this location was that when you ordered at the counter, they give you a number stand you put at your table and being a dine-in order, they're supposed to bring your food to you. It says this on the number stand. I wasn't given a receipt after ordering, only a number stand. They didn't call our number, it never came, and after 11 minutes and my kids getting impatient with me over this long wait, I checked the online order spot where you can pick up your order. It wasn't there. So I decided to wait longer. Then after 20 minutes, I went back and saw 2 happy meals sitting on the online order counter and the drinks were wrong, the plain cheeseburger had everything on it, and one kid doesn't like the apple slices at McDonalds and ordered the extra fry but they gave them apple slices anyway. So I got in the long line of people who were waiting to order, get their order corrected like us, or finding out what was taking so long. I stood there watching a worker on their break help a guy who walked in with his drive-thru order that was messed up and showed him immediate service with kindness saying she didn't want him to wait after he'd been there so long. I was literally flabbergasted at that since he literally walked in, looked around for less than 30 seconds, and the lady on break was at his beck and call! As soon as she helped him, she sat back down to her lunch next to another employee on break and was laughing. Then we continued waiting for minutes. I was so pissed at this point and was looking around at other people waiting also looking pissed. So I just got their attention loudly because again, all that apparently matters to them is to drive-thru. The employee who came to help us looked like she was pissed at me and that I was in the way of her job. Apparently helping customers is not in her job description. She was about to blame me for ordering from the kiosk, but I said I ordered at the register and she rolled her eyes at me, scoffed, then fixed my order without so much as an apology or another word. The food was also cold and not good even though I thought it would be better when they replaced the 3 mistakes they made with the 2 happy meals we ordered. The ambiance is just like every McDonalds in the suburbs without a play place. They also don't clean the tables here. I'm not going to take my kids to this location again. Their slogan is clearly "Ba-da-ba-ba-ba...We HATE you!" read more

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Drive thru service was better than expected She was so kind and patient with me as I fumbled my parent's order. Thank you for the excellent customer service! read more

Did a great job managing a very busy school fundraiser. The wait was long but that's because it was absolutely packed. Order was correct and employees managed the chaos well! read more

0 stars if I'm being real. Horrible customer service, food is mediocre, just makes you feel like you're not getting treated right. Just spend a couple extra dollars and go somewhere nice where people will treat you right. Ambiance is also pretty mediocre. read more

I was the only person in line, I ordered two number 2s and chicken nuggets with sweet and sour. What I got was two mccrispys and no sauce for the nuggets, no good. read more

I'll have to give this establishment 2 stars today, I'm normally in and out in less than 2 minutes for coffee. Today was a little different, It took me a little over 7 minutes to get out of the drive thru line today. Maybe tomorrow I'll skip coffee. read more

Last night, my daughter went to get dinner with a friend. She called me and said she didn't have money so I sent in a mobile order. I accidentally made it a drive-thru order but I told her to go to the counter because, really, how hard is it for an employee to take the bag of food from the drive thru section to the counter section? It turns out it's very hard. They refused to honor the mobile order and told her to cancel the drive-thru order and make a pickup order instead. WHAT?!!! THE FOOD IS IN THE SAME BAG whether it's pickup or drive-thru! It takes literally less than 5 seconds to bring the bag to the counter! Shame on you McDonald's for hiring such LAZY employees! read more

I have been patronizing this local MCDonalds restaurant since it opened. I went thru drive thru and Gabriella said she didn't speak English that well so I asked for the manager. The Manager had no name tag when asked her name she said "I don't have to give it to you" I was confused- On 8/7/23 I went in and spoke to Managers Spencer & GM Yessica. Yessica said Gabriella doesn't have to speak English 100% to work here. I said ANYONE who works in an American restaurant where English is the native language should speak and comprehend their PAYING CUSTOMERS. I explained that I travel to countries and when I don't speak the language I struggle and use apps to communicate. Please HIRE PEOPLE that can service Americans and speak English. Please don't put them in drive thru or a the front if they don't speak the language. Communication enable customers to order or take care of issues that may arise. McDonalds you know BETTER. read more

Absolutely horrible. Manager said goes by the name of Bea was absolutely rude and did not try to help my situation. They bagged the wrong order for DoorDash. Understand mistakes happen but there was no apology or help to resolve. Just put it on DoorDash. She then said she did not bag the order so I asked to speak to a manager because I would think that's something they should be aware of a try to fix. She said she was the manager and said it's not her responsibility?? I was confused about that. You're a horrible restaurant and she is a sad excuse for a manager. read more

This review is specifically for customer service and my guy Pete. This location has always had good customer service but tonight was exceptional. First time in multiple visits that my order wasn't right. Specifically I ordered two shakes and only got one among other items. When I received the rest of the order I asked Pete about the second shake and he informed me the order was only for one. I was just going to drive off but Pete could tell I wasn't lying about ordering two and ran in and got me another shake -- free of charge. It was a small gesture but it meant a lot and speaks to the level of customer service this location has. Pete, you're the man! read more

Hands down, best McDonald's I've had in a long time. My meal made me want to go to McDonald's again this is amazing.

Well now that I've been inside, I will increase my review slightly. Yes they have a fancy new interior... with what they make I would expect spas and pools eventually... Or maybe a hotel like Taco bell did. Anywho... I always have hated the new electronic menu. Every time I try and look at a screen it changes. This one only changes slightly with pricing and sizes, so it's not that bad. What irritated me though was, I'm on a budget and they have almost completely done away with the dollar-ish menu. I had to ask how much a cheeseburger was and a Mc Chicken was! They now have these together in a $3 menu item and no longer priced alone. Plus they drowned my cheeseburger with ketchup (see pic) read more

McDonald's - My pickles are drowning - Fast Food Near Me - Naperville, Illinois

We were in a rush and had to get something quick to eat on the road. Since this Mcdonalds location was on our way, we decided to make a food stop. Never have I been so disgusted that I had to throw away our food. We were given a cup holder for our drinks and it literally smelled like POOP!!! The smell was so strong, it ruined our appetite. Since we were driving, we actually had to pull over to the nearest garbage can to dump the food we just ordered. I will never recommend this location to others. With the pandemic going on? You'd think they would be a lot cleaner. I guess not. read more

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If I could give this place less than one star I would. Consistently horrible service. I have been burned in the drive through at least 3 times. Check your order before you pull away because they will rip you off or give you someone else's order. I guess I'll be driving to the one on 75th street because I'm done with this place. read more

AVOID AT ALL COSTS...this is one of the worst McDonalds in the area. Sitting in the drive thru for way too long. The mic is on cause I can hear the employee talking to other ppl. I'm saying hello, hello but no answer. I have to pull to the window to get service. The young man gives me my food w/ no sauces for the nuggets. He had an attitude when I request the sauces I ordered. The fries are brown and definitely not to McDonalds standard. It's a bunch of teenagers working this location and I try my hardest to avoid this location. I just happened to be on that side of town and the next location was out of my way. I HATE this McDonalds. The owner-operator needs to pay close attention to his investment because it SUCKS! read more

McDonald's - Fries - Fast Food Near Me - Naperville, Illinois

The service at this location is TERRIBLE I do NOT! recommend this fast food restaurant they profile alot of their customers, and all the staff is very rude and slow I orderd some food after I was served they rejected my service for having a 100 dollar bill!!! that was very petty especially after waiting 30 minutes with nobody in line!!. I strongly recommend JETS PIZZA read more

I ordered for a family of 8 members, picked up at curb side, I was read my order by the employee that provided me with my food. I went home and only 7 of us ate because our order was incomplete. So, after the 7 of us ate, I drove back to McDonalds and asked for my missing meal which I was provided with after showing my ticket. read more

Service is very slow and terrible. Waited in drive thru for 15 minutes to be told to come in and pick up myself because I had too many items. Came in and waited for another 20 minutes until they prepared the order I was picking up. read more

Yoooo this was some of the worst McDonald's I've ever had. Like we all know it's crap food but come on, it should at least taste good. I can believe I'm leaving a bad review for McDonald's rn this is where I'm at in life, great. But yea dude, stale bread, stale meat??? French fries were made back in the 90's. That coke tho, that s%#t smacks as always but Fr tho gross food. Yikes. read more

My husband was out of town so I took my four littles to pick up a quick dinner to get the baby home for bed. I checked the bags to be sure we had everything before leaving. When I got home and unpacked the food to put on plates I discovered my buttermilk crispy chicken sandwich had no chicken. Just a bun lettuce and a tomato slice. If I could give this McDonalds zero stars I would. There is zero customer service that cares. I will not go here again. read more

McDonald's - Fast Food Near Me - Naperville, Illinois

Regular McDonald's service that we come to expect. Did not disappoint. Friendly service, efficient and correct. All good. read more

"Thunderously mediocre" (thank you, Santa Clarita Diet). They have repeatedly messed up our order. Missing items, wrong size, etc. I completely understand that, in the age of COVID, perfection is unrealistic. But again, this is not a single instance: it is multiple times. (Moreover, during one botched attempt, the manager claimed she could not refund the missing items but would send us a coupon for future use. The coupon still hasn't arrived, so I suppose I should have pressed her on her definition of future.) Other fast food restaurants have never made these amateurish mistakes. Our straightforward orders are always prepared without incident. Perhaps those other restaurants are eager to retain customers in these times but McDonald's is making so much money that it need not care about customer service. Bottom line: go elsewhere if at all possible; if not, check your order with the scrutiny of an IRS auditor. read more

I ordered a triple cheeseburger and got a single burger with triple cheese, Lol The real problem is when I emailed the restaurant to explain the problem, I got no response, nothing, zip. read more

McDonald's - Just triple cheese - Fast Food Near Me - Naperville, Illinois

Paid $3.47 for a large fry which I think is nuts to begin with. I got it in the bag and the fries box was half full I assumed a bunch had fallen into the bag---nope and they were cold. Obviously cleaned out was in the bin and had been sitting around. Lazy and a rip off my mistake for going. I won't be repeating that again read more

The drive thru is open while the parking lot and lobby are ripped up..but why? So much construction noise that you can't hear the person on the speaker. Lady at the window tried to give us the wrong food even though there is currently only one drive thru lane. Orange juice was awful -- super sour. Ugh! Not coming back here. read more

Bruh like ion even know what but the employes tweaking I waited 30 minutes for a doc pepper and my boy teddie waited over an hour for his meal. This is supposed to be fast food and I can guarantee I can read a whole book series before they make a sandwich. Really disappointed, but at least the doc pepper was bussin read more

McDonald's - Me and doc pepper - Fast Food Near Me - Naperville, Illinois

Ordered 2 Happy Meals at the Drive Thru. When I returned home I was disgusted by finding somebody else's trash in one of the boxes! The Apple slices bag was open, some apple slices have been already chewed and also found crumpled up wrap. Called the store, asked for the manager (Ms. Ashley) who asked to go back to the store with the bag (I asked if they were going to perform a DNA test or Covid test). So I did, when I got there she wanted to know if I wanted a store credit. I simply wanted to bring to her attention and her staff the lack of management, basic hygiene and the serious health risk she put my family against; especially considering Covid-19. A formal complaint has been filed with the proper health department. read more

Absolutely terrible. I went through the drive thru today and as we were pulling up to the window, another car had come around us and cussed out the person who took orders. The person we were paying also cussed them out. Many times I've been there they always give me someone else's order. If only I could give them zero stars. read more

Seeing all of these poor reviews feels very misleading. This is easily my favorite Mcdonald's location - from the staff to the efficiency. Their morning manager (I believe her name is Elena), is one of the sweetest women to work fast food. I've been there more times than most people go in their lifetime, and the only mixup i've ever had was accidentally receiving a coke instead of a diet coke (which was corrected immediately). I absolutely would (and do) recommend this Mcdoanlds. read more

If I could give no stars, I would....poor service, payed, and waited 10 minutes to be told they were out of ice cream.How can they be out of ice cream? Don't waste your time here....go 5 minutes up the road to the next McDonalds read more

The worst of McDonald's experience ever. I waited 10 min after ordering food and got cold fries and burgers. Went back for a refund, no apologies, just an angry face from the manager. read more

Very nice staff although waited 20 minutes in drive through for a small uncomplicated order.

I never had to do one of these before! but my experience was so TERRIBLE that I had to. I'm a mother of a 4 year old special needs boy who just left an already difficult haircut session at snip snips due to my sons sensory issues. I was able to stop him from his already over an hour meltdow by telling him I would treat him to a happy meal at McDonald's (he loves the toys in the meal so instantly calmed down) I arrived to McDonald's excited to finally make some progress in my day. I ordered a chicken nugget happy meal for him and when I received it it had no toy and no sauce. so I parked and called the restaurant. after the lady of the phone laughed at my request of a toy and sauce because my son was screaming and crying for it she told me wait in the car and when they come outside with my toy and sauce to flag them down to receive it. I waited 20 minutes and no one came, so I called again. the second lady told me someone would come out and yet no one came again after waiting another 10 minutes I reversed and went to drive thru. the young girl on the microphone who was extremely understanding and apologetic began to tell me the reason they didn't come was because the manager wanted me to go inside. LOL!!! one ...I was not told to go inside (which I shouldn't even have to for THEIR mistake) and two, I have a special needs son and a newborn in a huge car seat. I can't go inside. she told me to pull to the window and she would give me the toy and sauce. so I did and finally after 33 minutes, I got my sauce and toy my son wanted . super sad , as someone who has a family member who owns a few McDonald's im extremely disappointed. this is not what they represent. and as for the manager , shame on you and your staff who thought it was funny that a special needs boy wanted his sauce and toy. You guys added 1000XS more stress to my already stressed day. I know you guys could careless because because clearly half of you lack empathy and core values as a human. But I will never come here again. What a disgusting establishment. read more

Ordered a chicken mc nugget meal combo to eat whilst I was picking up my son from school, but when I opened it a hairy legged spider crawled out from under one of the mc nuggets!! A formal complaint to head office followed, but the local management seemed to care less. Stay away from this spider infested hell hole. read more

Approximately half the time, special orders come out wrong. If you ask for a quarter pounder with NO cheese, and it is even shown on the screen correctly, the cooks should make it that way. This place needs some quality control improvement! read more

They left out fries for my daughters meal and didn't get happy meal bag. I also had to ask for the toy at the window. read more

McDonald's - Ordered a happy meal for my daughter in addition to my meal and not only did it not come with its own bag they didn't give her fries. - Fast Food Near Me - Naperville, Illinois

This restaurant is a disaster. Literally 75% of the orders we place are incorrect - food missing, incorrect food given to us not matching the order... and if done on an Uber Eats order they can't fix the problem and tell you call Uber. How hard can it be to read a screen or printed piece of paper and put those items in a bag? read more