friendly, competent staff. open 24hrs which is a godsend during THOSE hours. quick service, hot and fresh food -- it will never be my first choice for a meal, but in a pinch for a late-night eat? it'll do. price though? a lil steep for a simple cheeseburger and fries. read more

Hot and fresh. Happy meal box organized and not spilled out. Blue slushy nice and cold (most McDonald's have broken machines and you can't get them). Fast service. McNuggets fresh. Diet Coke nice and frosty read more

I only ordered nuggets and I got 50% off so it was a really cheap snack however it came out almost cold. I wish they gave me fresh baked hot nuggets. Staff is friendly! read more

McDonald's can always get more sanitary. Coronavirus was a blessing in disguise for this fast food restaurant requiring them to wear latex gloves and hairnets. As far as their food, I have always gotten the two cheeseburger meal which is a staple, I would appreciate the push down ketchups mechanisms into those circular containers over the packets. Very refreshing to drink Sprite which I save until the end of my meal. read more

Just found this in one of my nuggets... it like a wire spring thing.. could of choked or damage my throat... am not eating here or any McDonald's anymore.... disgusting... please be careful... read more

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The new chicken McNugget MEAL includes, chicken McNuggets. No apple slice, no fries......I guess the toy went away years ago. What does a grandparent know, other than how to disappoint a young child..... Drive thru is a crap shoot as they wait on second and third comers in line 2 rather than first comers in line one. McDonald's has so deteriorated over the years but this one in particular is the worst. read more

7:15 pm 12/26. Stopped and ordered a sundae. No spoon. I asked for one. Nope. I was like.... There's not a spoon anywhere in your store? Nope. How am I supposed to eat this? Shrug. She obviously didn't care. I drove off. Typical for this place. read more

Horrible quality food. My burgers were covered in ketchup and my chicken patties weren't even put together. I also had a mcchicken that wasn't even wrapped read more

McDonald's - McChicken wasn't even put together or wrapped. This is how it came out of the bag. - Fast Food Near Me - Naples, Florida

All around embarrassing. Cash only...terrible food that should only be open when all other options aren't available and don't provide the service when they are actually relevant. read more

Literally a rogue store past 12am don't expect to get anything right, cash only, you can use the app but they say you can't, no employees know how to do a refund so 2 times I've just lost money on the McFlurry. I've had burgers that were so unbelievably salty I had to throw it away and I almost puked. Again this is only past 12am is when it turns into a rogue store. They'll use the trash cans to block doors off too read more

Maybe the worst McDonalds I have ever been in not clean and burgers thrown together should have taken a picture of the big Mac on a stale roll turned me off of McDonald's for a while read more

Everyone was rude. We pulled up to the drive thru and ordered 5 meals with drinks but we weren't given the 5th drink. We mentioned that to the guy in the drive thru and he kept interrupting and saying it's all there. read more

Cannis McDonald's cra me some chicken nuggets the cashier was so rude I asked for extra cream on my milkshake they threw it at me hot milk shake all over me Canse bathroom to wash it off bathroom disgusting filled with the number two I'm just honestly disgusted read more

McDonald's - a dirty toilet in a public restroom - Fast Food Near Me - Naples, Florida

DO NOT EAT HERE Don't ever waste your time in this so called "McDonald's. They didn't care enough to heat up the food. Might as well drive a little farther and actually enjoy your food. Service was worst than a flea market read more

Yikes, stopped in on my lunch break. Never doing that again. This location is losing weekly customers due to the amount of homeless people. At least 7 homeless people harassing you as you walk in, use the restroom and then stare as you leave. Management needs to get these people out of there and make sure they are not holding up the restroom or making rules while trying to use the rest room. They think they own the restroom. You're there all day long, let me have a 1 minute bathroom break FROM working all morning. Management sucks. She's rude. Loud & obnoxious. Don't even get me started about the hard buns. read more

Worst McDonald's I have ever been to! Couldn't sleep got up at 3 AM​. Went on the internet and found out this McDonald's was open 24 hours. Long story short (I was the only person in line) the guy with the order headphone on, one out of about 7 people "working", says to me..."I'll be right with you". Did I say I was the only one in line? Must have stood there like a fool for 5 or 6 minutes. Finally said FU and walked out. PS: Wonder if the owner knows the people he hired are a waste of skin? read more

Wow. I don't know how they managed to get nearly everything wrong on my order, but they did. Added ketchup to a mcchicken when I asked for no mayo. How do I then get ketchup and mayo? No pickles on a spicy chicken sandwich and I get the crispy chicken instead with pickles. Not busy at all. Not worth going back to get replacement, but I know I won't be coming back here again. Unbelievable... read more

Honestly, I don't know why this is the only place that almost always gets something wrong or leaves something out. Believe me, as much as i love McDonald's, it's super frustrating when it's a constant error every time. Oh well, sad too, because this is the only McDonald's close to my home. I will go to any other McDonald's when I have to run some errands, but when I stay home I have to build up the will power just to want to go to this one. read more

This place the workers here are so lazy I asked for a cheeseburger cooked to order ended up having to ask for it twice to a point where the worker said I'll give you a refund and I said no I want my food so go warm it up this place wack read more

The salads are consistently bad because of wilted old lettuce. Restaurant is generally filthy with poor sanitation.

Employees and Managers are more focused on screwing over the UberEATS driver more than they care about getting them the food! I only accept orders from there when I'm super close and it's still a 50/50 that I have to walk out and cancel! These people are worthless, because they just don't care! If you can't get it right a McDonald's, your not ever gonna get it right! read more

Service was incredibly slow. Waited way longer than I'd care to admit in the drive through. Food was below average. Even for a McDonald's. Would not recommend even if you were starving and could afford to eat anywhere else. If I could give less than 1 star I would. In a heartbeat. I will never come here ever again. Even if my life depended on it read more

Always dirty floors and tables. Moved the handicapped spots for pick-up waiting spaces. the two handicapped spots on the entire parking lot are pretty far away. No customer focus. read more

Clean. Service - sometimes slow -ordering& pick up. Biggest complaint centers around fact that "customers" are not true customers. They buy from 7-11 bring in the food taking up space for buying customers. Often people are often harassed by marginal individuals who interrupt private conversations. Lingering for extended periods of time. My wife refused to go into the restaurant Employees don't seem to mind about it. read more

Not very customer service friendly. I arrived late Saturday evening. The order taker did NOT greet me, although I heard her greet the cars before and behind me. The usual standard for drive thru ordering is the agent repeats the order amd verify if the order is correct on the screen. This person did NOT. When I asked if my order could be reviewed or verified for accuracy I was ignored. Horrible customer service at this location. read more

Really rude. I get that it's fast food but I asked for sauce and when I went through the drive through I checked my bag and I didn't have sauce so I asked for it and the guy sighed and said I don't have time for thins you're holding up my line. WHAT? I'm sorry but is customer service not a thing anymore???? read more

Filthy, employees just sitting around on phone. 20 min to get one order fries and 4 Sunday's. I dint think was possible to make a Sunday poorly but they did. Worker dint wash hands bathroom. Touching hair and messing with ear pods while serving food. read more

Worst Mcdonalds. Service sucks and cashiers & manager are so rude. Food is not fresh. This needs to be taken out of service

This place has really gone down hill in the past year. Filthy!! Garbage all over the floor behind the counter. Men's restroom no hand soap . Dispenser missing. How is staff to wash their hands, let alone guests! Men's restroom filthy. Floors need to b scrubbed. DIRTY. No ketchup, no napkins available. Supervisor yelling constantly, at staff, made it difficult to visit with my friend. My salad was good Place sure has turned into a pig pen. read more

Worse McDonald's I've ever been to night shift crew are lazy unprofessional and have no costumer service ! Literally takes 30 mins in the drive through just for a mcchicken and a double cheese burger. read more

They don't deserve a single star. Placed order at drive through which is a challenge taking to those dumbasses / ordered two number 2's which is the quarter pounder meal deal / 40 nuggets and six hamburgers . Was told to wait in stall number three. Order came with one coke / no fries and no sauces for nuggets. I asked the guy to bring them back no problem / waited several minutes and no return. Drive back through the drive through and they did nothing for me because the dumbass talking the order screwed it up. The fricken manger took my recipe and refused to give it back. I'm calling there office and that store they just sucks ass. read more

Really Bad service! They should be careful of what they say when customers are around! If they dont like customer service why work there!? Keeps getting order wrong! Sad that i have to drive to another McDonald's to get some food! Just sad. read more

Worst service ever. We went through the drive through & the lady asked what our order was we got to tell her what I wanted but when i was gonna order for my friend she didn't wanna take our order. So i pulled up to the window and tried to order something but before i can talk she said they dont take orders from the window so then i was like okay we'll go around again. So we went around and this lady kept us waiting so we had to scream for her attention. And she's like im not gonna take your order. read more

The was the best experience I have ever had at a Mc Donald's. Table service, clean bathrooms wow. However the dinning area can be cleaned a bit more but overall great job to the management. And the gentlemen working today should be working elsewhere. Way to good for a McDonald's. read more

Worst service ever! Asked for more coffee in my macchiato and the reply I got was this is how it comes.

I am only giving 5 stars for last night's late night visit. Our prior late night visit was so bad--snotty server (who said she was the manager) and the slowest service ever!!! Like 10-15 later where's our food? And then it was room temperature and fries were cold. Anyway last night we ordered with no incident, sat down and few minutes later our food was brought to us. It was hot!! Fries were right out of the fryer and the burgers were hot! I have never had a hot burger from any fast food joint! Guy and girl working were polite and nice. A lot of vagrants hanging around that time of night but the crew was on! Raises all around! read more

The manager at the McDonald's at US 41 & Bayshore in Naples, FL is horrible. The service there over the past few months has declined greatly. Very slow service, numerous wrong items received, out of coffee numerous times. The manager is consistently RUDE and has a terrible attitude. Just left there waiting for more coffee to be brewed - was next to a woman who was complaining to the female manager - who just gave her a dirty look - threw her hands up in the air and walked away from her! She should NOT be a manager - nor an employee for that fact! read more

Almost always takes way too long for food, and that's when it's not even busy. When it's backed up even 2 cars deep just get ready to wait for at least 25 minutes and that's being hopeful and after waiting that long, I really hope you got ready to have some super shitty good. I always come back giving them the benefit of the doubt but I'm always met with disappointment. Luckily there's a Taco Bell right down the road that I can personally say is one of the best Taco Bell's I've ever been to from around the country. read more

All Haitian staff, nobody speaks English, they are all talking to each other in Creole all the time. You will always get your order wrong here. The service is very slow, because everyone is going through their orders and getting it fixed. It is like a Haitian horror circus. read more

I waited 45 minutes for my order, and when I asked them what happened, they told me that I had to wait more time, and after one hour of waiting they told me that they did not have the salad I ordered. Unorganization, not respecting customers, horrible experience read more