Got a sandwich for my family member who only likes lettuce on a Mc chicken. Got home and I got mayo and chewed out. Literally had it in all caps. read more

McDonald's - I can't make this up - Fast Food Near Me - New Lenox, Illinois

Paid for a large looks like I got a medium went through the drive through all I ordered and this is what they give me. read more

McDonald's - Mango pineapple smoothie - Fast Food Near Me - New Lenox, Illinois

I don't eat much McDonald's or fast food for that matter but thankfully the staff was extremely slow extremely rude extremely impatient so I'm just not gonna go back :) ty read more

Twice out of last four times there they took drive through orders out of sequence. I pulled up was asked to hold , then someone pulled in other lane , they were serviced ahead of me as I was on hold . Terrible incompetence even keeping track of drive through which has clock timers . Inside is even much worse in service . read more

I'd give less if it would allow. waited 25 mins for my food and not even an apology for the inconvenience. Ill drive the extra 15 mins next time to a different location read more

Check everything! Fast food unfortunately means inaccurate orders , service personnel is disrespectful, when they are told of mistakes. I will take a break from McDonald's for awhile, I'm sure the current employees will be gone. Plenty of fast food out there. My money can go to them. read more

Another 5 out of 5 experience, I like the way the employees treat everyone. I don't really ever leave positive reviews but I feel compelled to do so here read more

Just leaving another 1 star review every time the drive through has me park in one of the extra wait time spots. Couple cheeseburgers and an order of fries was too much to handle read more

This location used to be my go to for lunch during the work week. It has really fallen off as of late. I ordered a McDouble plain, small fry and a coke. They made me pull into a parking spot and wait, brought me my food and no coke, so now I'm waiting even longer. Pull away and go to start eating my food and the burger is not plain like how I had ordered it, now I'm pissed there goes my lunch and I'm starving. Not about to go back don't have time for that and they should get my order correct to begin with especially when they make me wait for it. Several new restaurants have opened in new Lenox, I will try them instead! read more

Order wrong per usual with McDonald's I always regret it used door dash and nothing was right. read more

This place is a JOKE. Service is slow as hell,they closed the register window and are using that space for storage, their burritos are TINY (more tortilla than stuffing), and any time you ask for ketchup, you might get 1 packet. Oh, and apparently they'll use any old sticker lying around to seal your burrito- see pic read more

McDonald's - Buns thawing sticker used to seal the food instead of a McDonald's sticker. Gross! - Fast Food Near Me - New Lenox, Illinois

GLUTEN FREE OPTIONS--NONE *O stars Food freshness- Great! *5 Presentation- Neat *5 Menu- Same as all other local McDonald's Speed- Great *5 Price- We all know McDonald's pricing *3 Cleanliness dinning area- Very clean *5 Bathroom cleanliness- SPECTACULAR! *5 Customer service by Staff- Professional *5 Parking- Ample *5 Parking lot- Clean & in good condition *5 Dine in inside only Door dash participant read more

McDonald's - a paper bag with mcdonald's delivery stickers on it - Fast Food Near Me - New Lenox, Illinois

I would normally come to this McDonald's and they would usually get my order right. But today I had to buy a lot of food from here to feed some friends. When I ordered my food, everything came up correctly on the big screen I pull up to the pay window and the person that was behind the register I could barely understand, took my card, swiped it and told me to move forward and then, after looking at the receipt, I found out that the order was wrong Wasn't even close to what I ordered. So I told the delivery window that this happened and I told him my correct order. They see my order on the screen and tell me to pull forward and will have your food out momentarily. I waited for 30 minutes and one person came out to give me food and it wasn't even the correct order so I was forced to go inside and pay again to get my food. Very disappointing this time. read more

The fat cow in front of me was going 5 mph through the parking lot before mcdonalds making me arrive to the speaker at 10:30 on the dot. The mcdonalds employees would not honor my mobile order (even though I checked in before 10:30 while pulling up to the speaker). Will gladly be driving to the location on Rte 45 from now on. read more

I was able to place a special order outside of the serving time and the team at this McDonalds went above and beyond to accommodate my order. They were professional and the service was top notch. I know it was a special order for a family party but they were great. the staff was polite and the order was ready for pick up on time and fresh. Thanks again read more

Went through drive through at 11:35 and was told the drive thru closes at 11pm. Website clearly states 12am. Poor business model and loss of a customer. read more

McDonald's - Fast Food Near Me - New Lenox, Illinois

90% of the time when I stop here their ice cream machine is not working. I do not blame the people that work there they always are trying to do a good job. But come on, McDonald's has a reputation for having terrible ice cream machines which don't work, and this location....Lives up to that stigma... read more

I've gone here before and never had a problem but I just bit into my hash brown and instantly threw up in my bag. It tasted like heavy chemicals. Not sure if it's cleaning supplies or it was just a bad hash brown but it was disgusting read more

The place was clean, the staff was friendly(ish), but Katie knocked it out of the park with her attention to customer needs. I was in the dining area, semi-struggling to wrangle my son into a high chair, when Katie noticed help would be great. She brought my order to the table with a smile, asked if I needed anything else, then helped me put the high chair away at the end of the meal. She's on point with taking care of customers, and is likely a rising star for McD's. read more

Slowest drive through of any McDonald's I've ever been to before and it's like that each and every day. They never have food ready you always have to pull up and wait an additional 10 minutes in a parking spot. Probably one of the worst managed locations I've ever seen and everybody in the community talks about it!! read more

They made all my food fresh. The staff is very friendly. The decorations look nice. It is very clean. I have been coming here a lot lately and they never fail me. Definitely recommend this to anyone that is hungry. read more

McDonald's - a person eating a meal at a table - Fast Food Near Me - New Lenox, Illinois

Food always seems to be old, like it has been sitting around too long. This has happened on multiple occasions until we just stopped going to that location. read more

I give this a 1 because I got the butter milk crispy chicken meal I got everything with it but on my sandwich there was no chicken just all the other added stuff like what in the world read more

I'm not a fan of whipped cream on my drinks and despite asking for no whipped cream and kindly saying the last time it still had whipped cream on it, they can't seem to make a drink without it. read more

McDonald's - Fast Food Near Me - New Lenox, Illinois

This Mc Donalds is near my home and easy to grab something in the mornings. The employees there are there for a paycheck. Several times they have no coke for the pop machines. Today i ordered a Big Breakfast and asked for strawberry jelly with it. I received sever packages of hot sauce. I brought it back and got my money back. When i was given my food i asked to verify i had the strawberry jelly. A man i a black shirt said yes its correct. Well after i pulled away from the driver up, it was wrong and it had no strawberry jelly. I went back and got my money back. It was just strawberry jelly but its always something. The employees spend more time talking than getting orders correct. read more

I enjoyed the fast and speedy service today. I decided to try out the Sriracha 1/4 lb burger today, and I have to say, it was amazing!

Not to bad they could always do better with there customer service they always for get something so make sure to check ur bag for all ur food and products. read more

We were in our way home from and stopped in to get something to eat at 8:45pm last night. He drink station was filthy. There was little ice, no straws, no medium size kids and straw wrappers everywhere!! I had a grilled chicken sandwich that was like eating shoe leather and my husband had a Big Mac and there was only a half a piece of meat on the top. Fries were under cooked as well!! I will never go to that location again and I wouldn't recommend anyone else to either read more

This place is always dirty and they always screw up my order. It's a relatively new location but bad management is ruining this place.

I went through the drive through yesterday around 5-6 pm and paid for my order in change ($20.75 / my order came out to $20.35), and gave the lady a $5 bill on top of $20.75 in change (unknowing the amount handed over at the time) which left around $5.40 in change that was due to me. I guess she was annoyed that she had to count change so she got the manager to help (a male) who basically told me to get lost and didnt give me my change back because it was taking a while to count the change. I literally almost called the police because you cant just not give people their change back because its taking too long, but i didn't want to waste the police's time over $5. But thats what you get, because its a fast food restaurant ran by complete morons. I will be looking into how to get my money back. This entire interaction is on their cameras as proof. Also, the food was cold. read more

I'm sorry to say that the food quality at this location just is not up to McDonald's standards. The burgers are typically cold and wrapped so tight that they are smashed. And their fries aren't usually hot either. Everyone there seems pleasant enough, but their food quality needs to be greatly improved. read more

Very poor service. When it is close to closing time the employees will stand inside and watch you try to place an order. The only reason they get 2 stars from me is because I received a free shake for waiting 30 minutes.... read more

If you want to have your food messed up and fries dumped upside down in the bag come here. Drive thru order takers are rude most of the time as well. read more

When i come here, there's usually only 1-2 people in line in front of me at most. But i always have at least an hour wait. Then the other day i received my food and got home to find a bite taken out of each burger. Definitely going to report this place. My friends have had same and similar issues especially with finding plastic inside their food. Whatever you do avoid this location. During the day if you ask them what their hours are they tell you they're 24 hour through the drive thru but came back after 9pm and you'll be lucky if they are open. read more

McDonald's - How I received my food.... with bites taken from each burger. - Fast Food Near Me - New Lenox, Illinois

It's so dirty, especially it the evenings and weekends. Very disorganized. Tables are greasy and floors are dirty. Need better management.

Ok,I'm vegetarian so I may be biast but I don't like the food,in fact I only eat the ice cream which is not bad I'll admit,but everything else has meat in in including the fries,the oil comes from cows.and the salads always taste salty or dry,I'd recommend anyone on a diet or is vegan or vegetarian to avoid McDonald's at all costs read more

its ok they make u wait 4 eves and while im waitin i get hungery and cranky plus they go out side and give it 2 u. whats the deal with that!? but when u get it food is delish! yummy in my tummy!!!!!!! read more

I was dumb and left my cell there. They picked it up and gave it back to me. The service there can be a bit slow, but they are honest and I owe them much thanks for my cell being saved for me. read more

Ok both McDonald in New Lenox are owned by same folks. Maybe. Any way just got some dinner from the one on Rt 30,the only warm part of my meal was the bun and mayo on my angus deluxe! Is it really to much to ask for hot food! What a waste of time and money! But they did get the order right for once! The McDonalds on Laraway could be the worst ever! Never have gotten a order right event when the manger takes it, it could be a language problem or they are to busy speaking Spanish to each other than speaking something close to English to me! I keep hoping just once they will get it right. So off to Meat Heads read more

My biggest complaint is getting in and out. If they can get another drive entrance/exit on the South side of the lot... by the Strip mall, the locals would use that to get in and out easier... sometimes Rte 30 egress is lousy read more