I never make bad reviews but ordered from Uber eats last night. Ordered five guys, the food was so sloppily package grease coming through everywhere. The fries were cold. My milkshake was melted and it was $80. I only tried to buy one burger get one free ended up with three burgers all with the same crap on it. It wouldn't let me change anything, very disappointed too much money for crap read more

See all

This place sucks. Every time we go they get our order messed up. Way too expensive for a burger that doesn't have one thing I asked for on it. read more

First time in a 5 Guys, tho I've heard nothing but raves about their burgers. Add mine to the list. It may be a little on the pricey side($12 for a bacon dbl cheese, dressed as you want) , but definitely a step up over your typical fast food burger. Place wasn't busy, so quick service. read more

Five Guys... typically my favorite burger. What is it about the Mokena/Frankfort/New Lennox chains that franchisees just can get right? Burger King Mokena-garbage, Chipotle Frankfort-garbage, Five Guy New Lennox-garbage... This is now the third time I am here, store is never open on time... I literally feel like I'm on the middle of a south side crap hole neighborhood (where I've come to expect these things). Seriously so ridiculous... Recap- the last two times I've been here and actually been able to get food it's been crap... food is either cold... the order is wrong... or worse the people inside just look at you as if you are doing them a favor by walking into the place. No apology, no nothing. Now today store isn't open because of... "adjusted hours"... I mean, i get it... covid, people don't want to work, blah blah blah.... Im done with excuses from places. Either sell your chain or figure out a way to properly run your store. Last time I'll be here.... I'll drive to Orland next time or go across the street to Portillos. What a shame... smh. read more

Insanely slow and incorrect. After a 15 minute wait, the burger I got was not the burger I ordered, nor was the burger my wife ordered. When I brought mine back in, the cashier asked to see my receipt (which I hate because now I have to defend what I ordered versus what the cashier typed) only to see that they just ignored the instructions. Then the cashier left, saying he need e a manager. He cane back with a bucket of fries, but no manager. When the manager showed up, he asked if I want a refund (No, I didn't come here to exchange money, I came for dinner). Then I waited another 15 minutes for the correct burger. Slow and wrong is not how I want my burger. read more

Five Guys - Wrong order - Fast Food Near Me - New Lenox, Illinois

Opened about a month ago and closer for me then going into Orland Park on a weekend. Noah is great and making sure new folks new to Five Guys know how the menu works. I had the cheeseburger (it has two patties) and it didn't disappoint. Interesting that the cheese was not put on the patty on the grill. Actually could taste more it of it this way I think. Something new for Five Guys is the milkshakes. This location and Tinley Park has it so far I was told. I had the Chocolate Milkshake and it hit the spot! Location seems to have a steady stream of customers even though it's fairly new. Very clean inside. Great location by the light into the busy Lowes/Target/Chilis/Portillos plaza on Lincoln Highway.. read more

See all

What a disappointment - they are using smaller burgers. What was once a really good burger is now an overpriced below average burger. Yes they still dump the fries into the bag but they were soggy and broken. Bye bye Five Guys - you blew it!!! read more

Ordered 2 cheeseburgers and small fry today, delivery took forever and when it finally arrived we were short one cheeseburger. DoorDash did a nice job and gave me a credit for the missing item but I'm disappointed in 5 Guys not being able to hire decent help to get the orders correct. I'm sure the pandemic is hurting businesses, especially in getting enough quality people to run their restaurants, but to miss a whole item on an order is inexcusable. The burgers and fries are still very tasty though. read more

The food was good, the restaurant was clean. But the prices are too high for a couple on a fixed income. $31 for 1 hotdog, 1 hamb, sm fry, and 2 reg drinks. Can't return read more

Ordered food last night for dinner. We got 5 burgers, 2 medium fries, one small pop and 4 small milkshakes. Our total was over $80! Yes, the menu says the prices, but it was still shocking. The fries were fresh and hot, but tasted terrible. They all got thrown out. The burgers were mediocre at best and honestly, I would have been happier with McDonald's as far as taste goes. They were out of drink carriers too, which was just annoying to try and carry a bag of food and 5 drinks to the car. I won't be going back unless I get it for free. Even then, I'll stay away from the fries read more

Went there tonight for take out at about 7:40 pm. Webpage said it closed at 9pm. Saw two teenage boys near the back, laughing and talking, one was working some kind of remote control device. Heard music playing from outside. He saw me through the window and looked away. My daughter called on cell, and they answered. They told her she had to order on-line and they closed in 20 minutes. He said he didn't know how long on-line took. He did not offer to take her order and clearly did not want to be bothered. We left and went to Culver's. It was very good. Service was exceptional and price was about half of what Five Guys would have been. Will be going to Culver's from now on and won't be back to Five. read more

The guy cashiering was wearing gloves. The same gloves he used to make the food because he was the only one working. Apparently his 2 counterparts were on break because they showed up later. And then I watched a different guy scratch his nose with a gloved hand and then continue making someone else's food! BARF!! Seriously, learn how to use gloves! read more

Great burgers and amazing fries! My one concern was the employee "Liam H" who seemed to be extremely rude to another customer and was disrespectful when there was a mistake reported on an order. I know that if I was the manger of this restaurant "Liam H" wouldn't be employed much longer. Besides this, great food and a meal well worth the price! read more

We've been to Five Guys many times, but yesterday the Manager was not there and it was obvious. The floors were dirty with spilled food and even though there were only 2 couples in in the place when we walked in, not one clean table. The red counter where you pick up the food was also dirty as was the station with the napkins, straws and ketchup. The place was a mess. There were four teenage boys working there and when there were no customers in line to order, they ALL went to the back room. Did I mention there was not one clean table in the place??! Furthermore, we got a chocolate shake that was almost $6.00 and halfway full. I asked the very apathetic worker if he could please fill it up and he said "this is how they come". Unbelievable. We have been to 5 guys many times, I recognized two kids who normally work there and were always spot on with customer service. I guess when there is no Manager there, this is what you get. Hugely disappointing, especially when you dropped $32.00 on two burgers an order of fries and a shake. I hope the Manager sees this review and makes some changes. read more

My husband, daughter and I were in Five Guys before we went grocery shopping, it was kind of sad because it wasn't like it used to be before COVID. I missed the peanuts. But the burgers and fries were excellent. I get my burgers with cheese and ketchup, but my family get there's loaded, and they appreciated how fresh and crispy the tomato and lettuce were. It was an awesome meal, we will be back! read more

Outstanding service and the server Mark even let us try the shakes for free ! We are a customer for life!!! The cheeseburger was great too with Jalepenos !!!! read more

Five Guys - Clean place and they give you fresh peanuts too !!! Burgers are awesome - Fast Food Near Me - New Lenox, Illinois

Overall, I enjoy a Five Guys Meal as getting a bad one is extremely rare no matter which location you visit. This location is no exception as my lunch was typical Five Guy standards. This location always turns out a decent meal and is always very clean. The staff is always friendly and welcoming. read more

Below average food quality, extremely greasy burger and bland fries. Decided to try this place after reading other reviews and passing it regularly. Ordered a cheeseburger, fries and a drink. I could not believe it was $17!!! For what, a burger and fries??? Grease saturated the roll and it was obvious they use lower grade beef. Fuddruckers and Meatheads offer much better food quality at half the price! Also, I prefer the Coca Cola freestyle beverage stations and both Meatheads and Fudds have them; five guys does not. read more

I ordered food on app and showed up to find store closed early and they canceled my order without telling me as I was enroute. I knock on door and kid said he canceled my order. This is 2nd time this has happened to me. read more

Talk about a friendly staff!! We usually go to the Five Guys in Matteson because it's closer to my house but the New Lenox location is worth the 10 extra minutes. Jake went above and beyond to make each and every customer happy. I complimented him and he gave the glory to the wonderful staff that works WITH him. What a gentleman!!! read more

Stopped in early lunch 2 younger dudes working Kyle and Liam.I as usual let them know about what i experienced as i was waiting for food. The 2 kids got to it and took care of it.They were appreciative of what i recommended and gave me some extra fries and made my burgers to perfection and at 5 guys the burgers are great to begin with.So that's saying something.I don't know what ages Millenials are but i know one when i have to deal with one.Basically brain dead social inept robots.These were not of that ilk! These were on point kids with personality and a great future ahead of them.All i can say is there is some hope and i say is thankyou guys job well done.deuces! read more

The only item I eat her are the fresh cut fries. I wish they had other options. Like a vegan burger or a fish burger. I tried the grill cheese and it was not the best. I mean who eats grill cheese on a hamburger bun. read more

Neat. Clean. Plentiful parking at this location in an out lot in front of LA Fitness, so you can go work off your burger, fries and shake. Excellent fast food burgers (wish they offered avocado as an add-on). Fabulous french fries that taste like what they are, freshly made from real potatoes and never frozen. Love places that have Coke Freestyle machines, and Five Guys does. Staff is friendly. When they're busy, it does seem that it takes a bit longer than you'd expect for your order to be ready. Persons with severe peanut allergies need to avoid stepping inside: Five Guys offers free in the shell peanuts to eat while you wait, so there's no getting away from them. Stick to ordering what they do best: burger and fries. read more

Love 5 guys and very pleased with the New Lenox location.. Crave their burgers. Super fresh. Prices are high but matches the quality of the food so I'm happy to pay it. Love the mushrooms on the burgers and dipping my fries in their malt vinegar. The calorie content is pretty high but pretty sure one of these days I will splurge on an Oreo shake. read more

Fantastic burger and service. I came here an hour before close and didn't get the later in the evening attitude that you get from a lot of places. The guys evidently had plenty of orders going but I got my single burger faster than I thought when the guy that rang me up said 9 all day because I know what that means. First time at the New Lenox Five guys, nice job. read more

This location used to be great, but after today, we may not be back. My son's bacon cheeseburger had no bacon and my cheeseburger was missing toppings and had extra toppings I didn't want. When I called to complain, the kid working their said they put on the burgers what the tickets say. Definitely not the case. Very disappointing. May be easier to go down the street to Meatheads read more

Dear owner, FIRE YOUR POT SMOKING STAFF. ALL OF THEM. You have no customers ever when I walk in here. Today was the last time I will ever be here. I walked in. No other customers AS Usual. Unlike ANY other five guys. I wait at the counter. And no employees were in sight. Waited a good 2 minutes at left. I recommend no one to go here until it's a new owner. Obviously this idiot doesn't care. I advise anyone that wants a burger to go across the street to portillos. Where they are employees to greet u and take your order. read more

Giving them a 2 bc of their fries but I got a veggie burger and it was just veggies , I asked what It was before I ordered it but they didn't really understand my question so that's sad now I'm struggling to eat this and I'm sad. But thanks for being nice but I'm just sad this is not what I thought it'd be read more

Five Guys - a plate of food on a table - Fast Food Near Me - New Lenox, Illinois

Ordered burgers through the online ordering system. Love it. Our order was ready for us when we picked it up and was 100% accurate even with condiments being different on the 5 burgers that we ordered. Only complaint was that the Cajun fries had way too much seasoning. It was thick and made them hard to eat. Definitely the best burgers around! read more

Long wait; ordered drinks: weren't included with order; she said I don't see it on the receipt; I said well I do! Not worth the wait or expensive price you pay. read more

The staff is very friendly. They even remember us from previous visits. Glad they are making shakes at this location. My personal favorite is banana chocolate. We have been going to Tinley and Orland locations prior to the New Lenox location opening. My favorite burger toppings are mushroom and grilled onion. The fry portions are very generous. Keep that in mind when ordering. read more

Ive been to a couple 5 Guys restaurants & they are all pretty much the same. Great Burgers. Lots of fries & peanuts. Much better than Red Robins, cost about the same. Good for teens, families, etc. read more

Liam M is the best worker hands down, he took care of all my food and made sure there wasnt any issues. He was kind and considerate and definetly gave us and an amazing five guys experience. - Jakob Seman read more

Great Five Guys location. A lot of people say different locations are hit or miss, and I'd say this one is a hit. On numerous trips here, my order is always tasty and prepared correctly. That's more than I can say for the place across the street. Definite 5 star quality. read more

I think they have a very good cheeseburger, a little better than portillos, but they are quite expensive. They do give ample fries to fill you up, but they are soft cut fries whereas I prefer crispy fries. They are well salted though. It was $14 and change for the cheeseburger, sm fry, and and drink. Place looked clean and had nice white oak tables. read more

The burgers are pretty good and the fries are fresh and plentiful but favor those who prefer them soft and a bit greasy. A great plan "B" if the lines across the street at Portillo's are too long which they always are. This east coast franchise hasn't stirred up much of a frenzy in the Midwest and is probably the most expensive of them. Probably why there is hardly anyone ever there but the staff. read more

Food always delicious. My issue is not so much with the food, but with the staff. If you ever see an employee on their phone or using their phone with the gloves on remember there are so many germs and bacteria passed through phones. These same hands that touch the phones touch your food. This girl was using her phone instead of working for one, but for two she handles the food as well. Managers please police your employees and customers don't be afraid to tactfully request that they change gloves before handling your food. This is a common problem among most food chains. read more

Double cheeseburger, fries was very expensive.price is Almost shocking. If i decide to go back it would only be for the fries. The burger was nothing special. At least it wasn't frozen patties like portillos. read more

Haven't been to a Five Guys in a number of years. Decided to stop in today for lunch, we were the only customers. Staff was indifferent and kind of unfriendly. Ordered 1 cheeseburger, reg fries and a grilled cheese...no drinks, $19!! Waited 15 minutes for our fast food, remember we were the only customers. Burger and grilled cheese weren't hot and just average. Fries were good. Last time for us. Too many good burgers around town to pay that much for fast food. read more

I'm a HUGE Five Guys fan and I absolutely LOVE the food.... One of the best things is the amount of Fries they usually pack in the bag.. My family of 5 usually is good with the one order of fries but for some reason this location is VERY cheap with the fries.. I'm not the only one to notice either, a neighbor of mine said the same thing... The food is still GREAT but I hope you read this and improve the amount of fries given out, I was always under the impression they give a ton... I'll revisit this location and hopefully give rating but for now it only gets 2 stars.. read more