I ordered via the McDonald's app and the store claimed that they never received the order. I had already paid for my food. I went to the counter twice and went through the drive thru once. It was Drive-Through and/or Counter and my code was ST20. I went to the counter at least twice and drove through the drive-through once. I spoke with at least 3 people at the restaurant, and they were not helpful at all. I paid via the app and my payment had gone through. But I left with no food that I ordered and no idea who to call to help me. I was helpless and the entire experience was very frustrating. I may never go to McDonalds again after this horrible experience. I just wanted a soda and fries but even though I had a receipt, the customer service people didn't care at all. I left with NO FOOD at all!!!! I tried to cancel my order at least 7 times. The McDonald's food people claimed that they never received my order. Non-existent customer service. No one helped me or wanted to help me. I showed them my receipt on the app and in my email. NO ONE at McDonald's CARED AT ALL about my problem. It was horrible. All I wanted was the soda and fries that I had already paid for! I will be posting my horrible experience with McDonald's lack of customer service and the McDonald's app on social media. read more

The fries are fine and everything else is fine and the order was great. They got all the menu items right and it took about 2-4 minutes just to get our order which is pretty decent, overall it was ok. read more

McDonald's - The french fries - Burgers Near Me - North Wales, Pennsylvania

Recently they have been better food quality wise Taste better too than bk I like to order food using mobile app Nice discount offer etc They added extra condiments on the side too without asking for more Good service! I normally pick up thru diver-thru So i have not been inside in ages but i know they recently renovated as well read more

Worst service. MCDONALD'S needs a new manager. I just brought my wife and 4 grandchildren for breakfast and the experience was a nightmare. Never again. The app is compelling me to leave a 1-star at a minimum. The restaurant is undeserving of this rating. read more

have lived in the area for 21 years and once or twice a week the family wants to have fast food or order out. here's the important thing to remember: this is the absolute worst mcdonald's i have ever been to but the closest to my home without food getting cold before getting home. i have tried and tried time after time to go to the drive thru and place the order for only four people and they never i mean ever get it right. theres always something missing or wrong item(s) in bag or ask for special order like no ketchup or add lettuce and tomatoes etc. i'm sure you get the idea. so now i never leave the drive thru without counting items which they are supposed to check it twice before i even get it but i usually count and they still get it wrong. then i get home and they gave me the wrong item(s). i always call and complain and they say to come back and they would fix it. and no one wants to go back while all other food gets cold and they say when i come back next time to mention their name and they will replace item. we never go right back another day soon and just let it go and order without mentioning what happened previously... today they got the order so wrong we had no choice but to go back because too much was wrong with the order. called and went back for them to get order fixed. got home and order was wrong again on two of the sandwiches. whenever someone says that mcdonald's got their order wrong i say "let me guess it was from ralphs corner lansdale location". 99% of the time wrong! do yourself a favor and skip this location all together and as a matter of fact there is a wendys a chick fi a a freddys a chipotle and wawa across the street. so plenty other options that i have never had any issues with. very disappointed not worth the aggravation read more

1 Star - Never Again The manager Kendall is so rude here she has her favorite and doesn't talk to other people they think they're being rude to her so she gives the worst attitude back to the and customer start leaving and she throws the food on the table at the customers and she always has with the and she rolls her eyes and she always stinks like she needs a shower and the place so messy and there was a piece of hair in my cheeseburger and she refused to give me a refund and she acts like she's such a Karen so she gets her way of not talking to other people like you're supposed to respect the customers at this place and not be rude to them like when I see her she makes me throw up Stopped by McDonald's thinking it'd be a quick and easy bite. Big mistake. The food was cold, the fries were soggy, and the burger looked like it lost a fight on the way to the tray. The soda machine was down, and the "ice cream" machine--shockingly--was "out of order" (again). Staff looked like they'd rather be anywhere else, and honestly, so did I. Not sure what's worse: the food or the experience. Next time I'll just eat cereal at home. read more

This place is set up to encourage you to use the drive through, there's no way to approach the doors on foot except to walk across the path of the cars on the drive through so there is literally a risk just to get in the door. Although the seating area is very nice the cooking area always seems dark and a little dingy. The staff is inconsistent at best. Some are very nice, some are rude. Which sort of adds to the tension. With covid it has gotten worse. A sign says masks must be worn but many of the staff have the masks on their chins. Well I guess they're being worn, just not correctly. Also after more than a year of the touch screen kiosk being shut down they now insist that be used for ordering instead of just talking to the person at the register. That's right, with COVID still a risk they want you to order food by touching a screen every other customer in the place has used. So dingy, potentially rude, a risk just to get in the door and then a very real health risk once you're in the lobby and you have to wonder "was it worth the trip?" read more

The store does not stay open throughout the hours listed on the website. I went there at 11:10 pm on a Friday (when they are supposed to be open until 12 midnight), and they were closed. read more

This is a very Inconsistent McDonald's when it comes to timing. Sometimes they're right on the money, other times you may have to wait. There doesn't seem to be a rhyme or reason to it, but it happens. I've also run into a fair amount of issues using their mobile ordering system. read more

Went with three other friends after a long day of being out, and was met with unprofessionalism. A dear friend of mine's food was never brought out, despite her being the first to order in our group. Not only did that happen, they forgot our drinks, and sauces. I am extremely disappointed, as we are huge fans of McDonalds. :(:(:( read more

McDonald's - The three tray, but not my friends brought out food. - Burgers Near Me - North Wales, Pennsylvania

This is the closest McDonald's near our resident. Since it's close we order here. One time my son went thru the drive thru, paid and went to get his lunch. Came home and was very upset that the order was order and his sandwich was not in the bag. He had to drive back to the McDonald to her his sandwich. Most of the time the order is wrong. I have told my family, before you leave the drive thru you MUST check your order. I am hoping that they will correct this problem. It's just sad that this is an on going problem. This is a fixable problem and it should be corrected. read more

This is quite possibly the worst McDonald's in the area. Our orders are always wrong. They forgot the fries. I asked for no cheese and they gave me cheese. There was ketchup all over the bag and all over our food wrappers. Unfortunately, they only gave us three napkins to clean up their ketchup explosion. Spend your money elsewhere. I hope this location goes out of business. read more

This location has unbeatable prices and food quality expectations, would recommend the drive thru or indoor eatery.

Dirty store. No hairnets on servers, cooks. Soda dispenser hadn't been cleaned in eons. Garbage cans full. Floors and tables weren't wiped down. When bringing it to the manager's attention he wasn't concerned or embarrassed. As we left, the manager was outside smoking and on his phone. read more

I ordered a crispy chicken sandwich and found mold on the bun. I tore up the whole entire bun and decided not to eat my sandwich. Theres always a problem every-time i come to this McDonald's read more

I smells so bad in this place. It smells like they don't have any ventilation in there or it hasn't been clean in months. I couldn't even order there it smelled so bad. If that's how it smells I don't want the food. read more

I normally have great service at this McDonald's but today after practice for my child, we had hoped to get a quick bite before going to another after school activity. Well, I waited on the outside drive thru lane, while the drive thru employee served THREE cars on the inside drive thru lane. A truck was served right before me, so I know the intercom wasn't broken. When I tried to call to find out if there is a sensor when cars pull up, I couldn't get thru. The line was busy. I tried 13 times! See photo. I drove over to Wendy's and received instant service. I guess Wendy's will be our go to after school stop. My kid made the decision. There was barely enough time to eat before his 5:00 activity!! read more

McDonald's - the location of a call on a cell phone - Burgers Near Me - North Wales, Pennsylvania

Significantly higher prices on most of their menu items as compared to other McDonald's in the area.

Best McDonald's ever. Maybe because I'm in Philly and all the McDonald's here suck. I mean this McDonald's was so good, my daughter was surprised that the food came out right away. The fries were hot, the food was fresh and hot and it was clean. I know, I know, that's how it's supposed to be but in Philly McDonald's it's not, so this was a breath of fresh air. The employees were friendly and there was not a long wait. read more

I reserve reviews for the extremes, and this McDonalds is deserving. Rarely is this consistent, friendly or quick. It has progressively descended into the worst quality experience around. Tonight is the pinnacle of "lazy." Arrived around 8:00pm and ordered two sundaes and two Oreo McFlurries. The worker (can't even call her an employee, that would imply one cares about their position) while completing our order, simply put the ingredients in the cup and attempted to stir the Oreo topping into the ice cream. All while the McFlurry Machine lay dormant just a exhaustive fingers-reach away. Here I present to you a personal invitation to the Clue Party. Now that you have one it's time to fix what ails this establishment. read more

Truly the best McDonalds I've ever been to. The food comes quickly, the staff is friendly and on point, and the manager really is a great manager who looks out for others. Thank you for the great experience, Tori!! read more

This McDonald's is full of idiots. I gave the kid my gift card and my credit card to put the rest on. Charged my card.. never used the first card and tried to steal my gift card!!! Asked for a refund and they said it would be too much work for the line they had in drive thru. So I went because I had a gift card and it wasn't used. So really went there for no reason. Just sat down to eat with my little brother and his "double cheeseburger" doesn't even have 2 patties on it. Prices go up service goes down!! read more

Never had a good experience at this McDonalds and was wrong to try it again. The door covering the outdoor menu was open swinging in the wind back and forth making it hard to read the menu. That, and the "clear glass" door was so dirty you could barely see through it. Kid taking the order was so unfriendly. No hello or thank you or any customer pleasantries. Ordered chicken tenders and they were like rubber and had to throw them away. This place sucks. Don't go there. read more

A newer location but probably the slowest service I've experienced at any McDonald's location. Employees are not experienced or not properly trained. I've visited on multiple occasions and it's always the same poor service. read more

My wife and I like and use this McDonalds too, but it can get crazy busy at times, and wait times can get long. Drive in service seems a little quicker than in store then, but we still like to go in and order. When wait times are long, that makes people cranky, and I've seen it here a couple of times. Mostly just the customers, but it can affect the staff once in a while-bless them for having to work in such a fast paced environment at those times. But Dominique (hope that is correct) is the manager, and she holds it together very well. She takes care of problems easily, and smiles easily too, and if you are a reasonable person, you know she is doing it well. I've seen another manager here too. Dominique is the one who I remember most though-well done and thanks for your smile and service-she has it together! Anyway, if you're heading out of town towards Hatfield, my favorite McDonalds is on 63 at Forty Foot road, on the right when you turn right onto Forty Foot road. They seem a little less rushed there, and Mike the manager that I know from here is great at being a friendly face when you need help. Part time help sometimes isn't always as efficient (new trainees, etc), as some longer employed workers in fast food restaurants, and remember, they aren't getting tips and such, so give them a break too and remember that when you expect a lot from them. McDonald's is still my favorite fast food restaurant since I was a teen in the 60's, and for good reason-the taste and a good deal when you need it. McDoubles are great value for the money, and I hope they keep putting them up at 2 for $2.50 on their deal menu, and we will keep coming back-or the double cheeseburger-same thing with 1 more slice of cheese! I want to try the Grand Mac still-sounds like a winner-a little more meat in those buns, with the great Big Mac flavor with the special sauce, etc. The regular Big Mac didn't seem like it had enough meat to offset the bread in recent years. Nothing wrong with the Quarter Pounder with cheese either-excellent burger! I would rather have one than most of the special burgers in most restaurant chains now, that cost $10 or more with fries and a drink! Clip your coupons, wait for a deal, or not-tasty is tasty, and McDonald's has defined it over the years. Just wish they would finally make up their mind to bring back the McRib for good, state wide wide here in the US-that was a great sandwich, and they keep test marketing it-bringing it back and taking it away like the carrot in front of the goat to propel Our Gang's cart! More people would like it if you gave them more of a chance to try it! When it came out in the early 80's I was there and an instant fan. Bring that one back pleeeeze! ; ) read more

This McDonald's is the worst. I rarely go there but the past 3 times I have visited the service was awful. I had to wait for over 10 minutes for an oatmeal. I then went back twice more and each time they were just as slow. There are many other fast food places in close proximity. Go somewhere else. read more

This place is unbelievable. I love McDonalds compared to other fast food places, yet the one in North Wales ALWAYS fails me... One time I got a Big Mac late afternoon and I found rings of onions, no lettuce and 2 cold patties stuck together. Then today (I just came back), I ordered large fries for my friend and a medium for myself, and the containers were less than half filled. Then they tried to cover up the lack of fries by laying the containers down in the bag. Unbelievable. DON'T GO HERE. read more

Computers were down so had to pay cash and the drive thru attendant took a really long time to place my order. Fries were delicious, burgers were A-OK. They lose a star because I wanted a Shamrock Shake and it was May so they wouldn't make me one. read more

It's a McDonalds. Last time I was there the counter person was deeply engaged is a discussion with another worker about what sauces she should get for her nuggets. It seemed worker #2 didn't want any sauce and counter person didn't think that was right. After being ignored by counter person for several minutes while she played out her argument to worker #2, I decided I really didn't need that burger and took my appetite elsewhere. read more

I love !!!!!!! The French fries the chicken is so amazingly good.Not expensive and I love donating to the ronald McDonald house so great my daughter loves the food . read more

Is this job really that hard? Unfortunately, I live and work in the area and for some reason keep giving this place a chance. I have NEVER been given what I actually ordered. Seriously, how hard is it? This McDonalds sucks. read more

Very clean the staff is really nice and u get your food quick through the drivethrough

It was terrible OH MY GOD it smelt was so dirty I didn't even wanna feed kids there anymore so we left the smell was so bad

The North Wales McDonalds saddens me. When this place opened 6 or 7 years ago, it was probably the best run McDonalds that I ever saw. The consistent crew worked hard and were really nice to each other. I used to dine there once per week. I assume this place changed ownership as that management/crew is long gone and what's there now are basically unemployable. I rarely go there but recently took my daughter for a simple order of pancakes. First, the dim-wit behind the counter saw I had a coupon and said I had to get in another line cause she wasn't "going thru that again". I didn't budge. We wait and wait and finally get this simple order and take it to the table only to find the order didn't had syrup, butter or even a knife/fork to eat it with. I go back and ask for these things and the dim wit who waited on me was on her Obama phone and was completely clueless where she'd find the butter packets. My daughter finally gets the gear to eat her meal and tells me it is awful (and she's not picky) as the pancakes had a hard crust around them. We throw out the inedible pancakes and leave. Totally obvious these pancakes were made many hours before and then over microwaved. Disgusting place. If I have a Mcd craving, I'll travel well out of my way and hit the Chalfont restaurant as that one is super nice and well run. read more