This place is the worst restaurant in town. Food is always cold, drinks are watered down and the bread tasted stale. The fries always taste like they've been under a heat lamp for 4 hours. These kids need to find a new job or need to be coach on how to do their jobs right. read more

Can't even order food while getting hungry waiting for doordash and Uber eats order and bathroom sucks dirty floors

This is the 3rd time I've ordered drinks with the meals that i order from the McDonald's drive thru in Prescott Valley and they've literally been water down like they've been sitting for awhile on the counter. read more

Just curious I'm from Hawaii and see a lot of Caucasian Hispanic employees there late working. To the owners of McDonald's tell me why a few of your employees make comment about if I'm Asian, when they made me wait for my food and ask them why it took so long waiting when they serving all these cars behind me in the drive. There is racial discrimination going on. Check it before there is a big lawsuit brewing. read more

Got food from this McDonalds and we were missing a big arch burger, and called them. They said that they were out and never informed us about it so decided not to give us one after we had paid for it. read more

Shout out to the team at working tonight at this McDonald's. Location was just after 9 PM when the lobby closes we were in an RV and would not have fit in the drive-through and the staff is awesome enough to let us come in order and get our food to go on top of that they were super fast and very nice job team. PS: The store was very clean and presentable. read more

Trust me when I say that I have never felt so compelled to write a review for a McDonald's like I have with this location. I've never experienced such greed as I have at this location and I have been to many locations across the globe. This store is very clearly a franchise because what they've done is gouge the prices so that if you were to use a corporate deal or coupon, you'd be paying the ORIGINAL price at any other corporate owned location. Now, is this bad? One might say so. I understand that this is far off the beaten path in Arizona but my god this is abhorrent. There's no reason for a 10-piece chicken nugget order to cost $7.89 when that's literally the cost of a MEAL elsewhere. The increase in price is across the board. For example, I used the $1.50 off coupon for a mccafe and ended up paying $2.00 for the medium size... which is literally the original cost of the medium drink elsewhere. To top it all off, the service is EXTREMELY slow. There was absolutely nobody in the drive thru line and yet it took over 7-8 minutes to get our order curbside. When we got it, our fries and burgers were cold. Now I know that people have historically complained but when I tell you that this was not only the WORST order I've ever gotten from McDonald's it really doesnt begin to cover it. I'm so glad I don't live here because the residents are getting robbed. (12/100--2023) read more

Wow. The cashier actually told my girlfriend that she couldn't have her Big Mac on the QP bun, as she has for the last 40 years. To add insult to injury, the Big Mac had almost no lettuce. To add further insult to injury, fries were only half full without tapping to get the fries to settle. Never have I felt more violated. This is clearly bad management. Perhaps meth management? You finally pulled the trigger on me trying the Burger King 500 ft from your awful DT. Always not only check your bag at this location, but open the box and and view that atrocity this location just burned you for before you get home and come back. read more

McDonald's - How do you live with yourselves charging 5 for a half full box. Not even enough to spill out of the bag. You suck. - Burgers Near Me - Prescott Valley, Arizona

The way McDonald runs this business is horrible. Ordered at the kiosk, because you basically have to now. I was eating in. It took 25 minutes before I went to the counter to ask where my order was. Took another 10 to get it. The burger was absolutely wrong. Like they didn't read the ticket. The girl at the counter would not take it back and told I had to throw it out! If they give me the wrong food they should throw it out! I don't like throwing out food. This experience is not the first at this location. This usually happens 80% of the time if you change an ie: no ketchup. I will never return read more

Hello order our food today don't know who the girl was working but she threatened to call the cops on my boyfriend because she didn't want to remake the food we missed one burger and she was gonna call the cop because she didn't want to put our burger in she missed to put in the bag .if I could get manger number or someone I could talk to be very much appreciated . Thank you but very poor communication and service and attitude . read more

We were missing 20 nuggets. Check orders. The food was a mess. There's quick and efficient and then there's messy and rushed. SOS on menu board showed customer at drive thru had been sitting at the main window for 5:30. The food wasn't fresh and they were in the midst of an incredibly busy rush. In the rush, probably should end up with fresh food unless you are overstaging food. It was chaos in the lobby. Crew members arguing, loudly, and horsing around. The register crew member was poorly trained and left alone to struggle. read more

We went through the drive-through at this McDonald's location in Prescott Valley, Arizona to get ice cream cones and an iced tea. We love McDonald's ice cream as it's pretty low in calories and very delicious. Their tea is quite good too! I buy the unsweetened. Even though this is a busy location, the drive-through line moved very quickly and everyone was very quite friendly who helped us. read more

McDonald's - Delicious - Burgers Near Me - Prescott Valley, Arizona

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They didn't give me cheese in my breakfast burritos, i called them to asked if they usually add cheese and the lady claimed she was a manager was really rude to me and informed me that yes the burritos come with cheese. This place is just got more and more downhill and surprised it's not shut down. We sometimes order here and always a problem with our order. read more

They shut down the menu and you can't get the attention of anyone within reasonable time to come take your order at the counter. There are flies in the dining room constantly approaching your table. read more

McDonald's - Burgers Near Me - Prescott Valley, Arizona

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What is the deal with asking for barbecue sauce? I just got gaslighted at McDonald's about it. I ordered a large fry with a coke, and I said I wanted 2 barbecue sauces before I paid for the order. Very clear. The woman said she would just give me some for free. Cool. Then she left to go do whatever. I received my order from a man. There was no barbecue sauce. I asked for barbecue sauce and he reluctantly gave me one, telling me "next time, it's a charge, just to let you know." I said, "can I have two? I had asked for two." I even said, "can I pay?" "You have to pay ahead of time." "Well then tell the woman at the counter that!" Follow protocols McDonalds. I was willing to pay ahead of time. I wanted to. I don't want to get into a minor dumb argument about this. read more

This McDonald's smokes crack before they fulfill orders cause your not going to get your right order

We have tried and tried this store several times. The order is wrong every time. We literally have to go inside, order for here, check it, and then bag it up ourselves. Corporate needs to intervene and retrain, especially the manager. read more

This is my second day visiting. First day whoever was taking orders didn't seem to know what he was doing and made the experience frustrating. Came back today and was surprised to be charged extra for sauce that I didn't receive. read more

Service at this McDonald's is outstanding, so much I had to Yelp! I have never experienced any service like this at a McDonald's. From the moment we walked in, during our lunch til we walked out the folks here were absolutely the best. Give them a try. read more

The place is dirty and full of bugs. It's a pandemic spreader waiting to happen. While waiting my arms stuck to nasty on the tables and the children next to us were having fun chasing all the bugs and trying to squish them. read more

Worst ever McDonald's experience ever. They had 3 kiosks which almost every senior patron could not use. There were people waiting for a half hour for their meals . 2 ladies were waiting 15 minutes for 2 sodas. So many messed up orders. Don't go there!! read more

Very very poor service, flys everywhere and ive spotted a few bees. Would never recommend to anybody, if you want fast food go down the road to someone who can take care if customers! read more

$14 for a 20 piece nuggets!!! Are you insane!!! The Kiosks don't work, they have no employees, leaving you to the a 22 minute wait time just to get your food. No soda machines so I have a drink while I wait. Absolutely horrible McDonalds!!! Should have went to the Arby's up the road. read more

This is the worst McDonald's i have seen in a long time I walked in there to get my food and the workers were working and one of the workers dropped 2 f bombs right in front of me and my children and then the cashier handing me my food and would not let go of my hand so I was thinking he was going to kidnap me and my kids and ran away this is not a acceptable in a work environment the McDonald's in Prescott Valley will not be seeing me anymore this is not acceptable read more

My daughter went and ordered her meal and specifically asked for ranch and they did not give it to her. it's not about the ranch it's the fact that she asked for something specific and they didn't care keep in mind there were 2 cars in the drive through. read more

Decent McDonalds. The inside was clean and the servers were friendly. My daughter and I stopped in on our way to Girl Scout Camp. I was happy the clerk told me about the cookie deal when I tried to order just 1 at a premium cost. My daughter got her usual chicken nuggets and I opted for a double cheese burger. All in all the restaurant was good and I would stop again if in the area. read more

McDonald's - Kids chicken nugget meal. - Burgers Near Me - Prescott Valley, Arizona

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UPDATE.YOUR.HOURS.OF.OPERATION. pretty please, with plastic cheese and a frozen burger patty on top.

The last four times I've been to this McDonalds they were out of something I wanted. Twice they were out of ice cream and twice out of large sized cups. I know in the scheme of things this is little but it is also really annoying. Save yourself some aggravation and time and go to the one on Miller Valley Rd in Prescott. it's never been a problem for me. read more

Ok, what's up with this location. They Always screw up your order. I live 20 plus miles away. Today I order chicken nuggets. Kinda hard to screw that up. Bag felt heavy enough. Get home. Have large fries 3 sauces and no nuggets. I call. Can I give you my order number and get my money back? We can't do that. You need to come in. I live 20 minutes away. We can't help you unless you come back. You paying my gas money to come back????? Basically they don't care. I was going to go somewhere else I guess I should listen to that voice in the back of my head saying don't go there. McDonald's food wise has been diving for a few years now. DON'T GO HERE THEY SUCK!!!!!!!!!!!!!!!!!!!!!! read more

just straight up incompetence. cant get the line moving and forgot items on our order so we had to reorder them and even after that they forgot some of our food. get with it read more

This is the worst McDonald's I've ever been to. I live in this town I go to this McDonald's and the service is absolutely terrible! Managers are rude so are the employees. I'm done with this company. read more

Asked the guy at the window why it was 16 bucks for a single meal and a carmel frappe. He immediately started to seem annoyed with me. Pretty sure they tried to get "revenge" by loading my cheese burgers with a LARGE amount of ketchup, as well as putting mustard on them for no reason. Pretty spectacular place, lol. Won't be coming back here. Owner, you should look into this problem, seems like your workers don't see themselves as respectable. If they did, they would have no reason to react and respond in such a toxic way, and pull these kind of tactics. Maybe help them build up some self esteem, so they have the ability to stay calm when a costumer asks them a simple question in a friendly tone. Have a nice day. read more

Ordered the purple shake meal. They were out of the purple juice so I agreed to a vanilla shake with the meal. Was charged for meal plus a vanilla shake. Eating out is very expensive and then to have an employee over charge you. Hard to say if I will come back. What a rip off. read more

I go in regularly. I've recommended they clean the glass doors more regularly and the lamps have a quarter of an inch of dust. Nothing has been done yet. I like the store on Willow Creek much better and cleaner. read more

The food is what you'd expect from any McDonald's, I do enjoy the food, but the inconsistent service is what I'm having problems with. There are days when I go that everything is fast and smooth through the drive thru. Then there are days like yesterday that just baffle me. I understand if things are busy and hectic but what I don't understand is when you allow 7 cars on one side of the drive thru before getting to the other side for the one that's been waiting the whole time. I thought you were supposed to intermittently switch sides for ordering? It's not like I'm going to stop going to the only McDonald's near me, but do better please. read more

Poor customer service. Rude employees. If I were the owner I'd be a little worried. It's a McDonald's. Why is it so hard for y'all to get your things in order. Read your reviews. They speak volumes. End. read more

Look ive eaten at a whole lot of McDonalds and ill tell you what this is the best one the manger is nice the workers are nice and every thing is always hot fresh and very tasty if you go to any other McDonalds you will see how spoiled you are with this one you ungrateful snobs give this place 5 stars or before you make a review try going to say sonic and see how fact they mess up your order and bring your food cold and risk getting sick 5+stars read more

Another McDonalds with all you would expect at any McDonalds in the nation. The architecture is the usual, with plenty of space for yhose who eat in and use the free WiFi. The menu is what is found all over America, the staff mostly young and eager to take your order. The dining area and bathrooms are clean. There is plenty of parking and easy access onto the street. Pretty much, just another McDonalds! read more

On the way back to Phoenix from Flagstaff, there was a fatal accident on I-17 that shutdown the highway for 1/2 a day. Since I had to get back to Scottsdale, we decided to take a detour via Prescott/Wickenburg. On the way there, we stopped by this McDonald's for a bathroom break and some lunch. We ordered a couple of McDouble value meals. The food was good by McDonald's standards and the restaurant and restrooms were clean. Employees were friendly and were asking about the accident because there was an increase in traffic/business there due to the number of people detouring through town. Return Factor - 60% read more

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Fries are the best time ever seen and tasted The burgers are not as good. Ice cream is awesome when it is not broken