I visit this location about once a week typically for breakfast via drive-thru. Service has been fairly good though sometimes they forget to put the sauce in the bag for the breakfast burrito. However, my two dine-in dinner experiences have been very poor. I'll use last visit (Saturday) as an example. Ordered at the self-serve kiosk; total order as just shy of $32. All happy meals were supposed to have cheese; 2 didn't. Had to ask for soft drink cups, Happy meals were missing the apple juice, and had to ask several times for the shake that was ordered. Previous dine-in visit was similar; things wrong/missing. My observation is they have plenty of staff working but nobody coordinating. IE someone to make sure the order matches the screen, to direct people on what needs to be done/corrected, etc. read more

I was here at 5am and waited in the Drive through for over 5minutes and no one even took my order. I called the manager and she explained to me that this store was recently bought and they had trouble with the system. I told her it would have been nice to know that no one was going to take my order. They should have slapped a sign on the menu "not taking orders at this time due system being down " I will forget this occurred for now since this is brand new store. read more

Didn't feel like going back to ask for different fries but I would have waited if they asked , apart from being old they only filled it halfway for a large check the bag good before leaving. read more

McDonald's - french fries in a paper bag - Fast Food Near Me - Princeton, Texas

I did not receive the two cheeseburgers that I purchased. I was asked to pull up while they made them. That wasn't a problem. The problem was I waited for over 10 minutes before I went in to see what the problem was. I waited another several minutes for someone to come to the register to help me. I told him I needed my cheeseburgers, and he asked the manager. The manager said, 'Oh yeah, the two cheeseburgers.' The lady at the drive-thru and the manager both did not tell the staff to make my missing food. There was no apology or any attempt to make my almost 30-minute wait up. The Manager was overseeing everything. This should not have happened. read more

Slow! There is no point in the mobile app with this location. They don't acknowledge it. I used it while watching car after car order and go though the drive through. A vehicle was advised from the drive through to park next to me to wait for their order, that's when I flagged down an employee when they brought the food out for that vehicle. I believe that's the only reason I received my food. 18 minutes after checking in. Not so fast food. What's the point in the app? read more

The slowest McDonald's I have ever been to in the United States. I don't know why they are so slow but they are. Don't waste your time going there unless you plan on waiting in line 20+ minutes. I have been there multiple times hoping it was just that day, maybe they were busy. But nope they are like that every day. Don't bother going unless your ready to wait a long time. read more

Don't use any app ordering systems at this location. I ordered, paid, went through the typical 15 minute wait to get to the window and the order was incorrect. Was informed by manager Jose that because it was an online order there was nothing they could do about resolving the issue. After a few words he snatched away my incorrect order and slammed the little window in me. No doubt showing off for his female employee.....woooo so powerful he is. What a loser. A crap franchise with a laundry list of issues. read more

There is NOTHING fast about this place... if you are in a rush, avoid this McDonalds!

I visited this location multiple times and it has progressively gotten worse. On multiple occasions. I would have to wait in the drive-through for over 25 minutes as we watched other people who were waiting drive away because they would not complete their orders in a decent amount of time. On one occasion the drive through worker burped obnoxiously into the headset. It is also very annoying when you try to order something and after everything you add on they ask you if you are done. For an example: "I'll take a medium fry and..." "Will that be all?" This morning's visit was probably the worst out of all of them as we ordered the 2 for $4 Sausage McGriddles and when I got home discovered they did not put the sausage on the sandwiches. We called the restaurant and asked them why they did not put sausage on the sandwiches, and they told us we asked for it that way. This is the worst excuse I have ever heard from a manager, Yes because we asked for our McGriddles with no sausage OK. -_- This location needs to completely re hire all the way from the bottom to the top. Shame on you McDonald's for not looking into this location. Rude, inconsistent, unorganized, unprofessional location. The workers even look like they don't want to be there and very rarely offer any smiling to customers. Terrible. read more

Still a good burger, but I'm changing my original 5 star rating to 2 stars. Super slow service if there is a line. The drive thrus frequently do not alternate the people ordering at the menu. One time an hour and a half before they were closed, no one took my order from the drive thru and they were open. I was patient because sometimes there is low staff at nights, circled back around to see if anyone was in the kitchen, tried again and no one. I gave up after 10 minutes. read more

Cant get the orders right they forget how to make mc frappes no good service at all worst McDonald's I've been too

Wow! All I can say is wow! My husband wanted McDonald's and I said ok bc I wanted to try their new spicy chicken sandwich. Hmmm well there was chicken on it but not spicy and it was completely naked no sauce or pickles. It was not hot either so I'm not sure if someone had ordered it that way and they just thought they would give it to me. Either way very disappointed. My husband would have had to open the package to check this but it said on the package it was what he ordered so he thought it was fine. Surprise! They also always skimp on fries at this location too! It was edible so I'm not giving them 1 star but I kind of feel like they deserve it. This is pretty ridiculous especially since he didn't have any substitutions or changes it was just their menu and they couldn't get it right! read more

McDonald's - The NEW sandwich. Hmm missing something? - Fast Food Near Me - Princeton, Texas

See all

Horrible customer service from employees and management. Rather drive to the McKinney location.

Restaurant is absolutely disgusting inside. Bathrooms has poop smeared on the stall. The playroom is closed and been closed since covid. And the staff is absolutely rude. This place needs to close down and staff needs to be fired read more

We were just at the McDonald's here in Princeton. We are now at whataburger. This is probably where we should have come first anyway! But the problem is we stood at the counter waiting to be helped and no one ever offered to take our order or even said just a moment please! The manager even looked at us twice, and children employees passed by in front of us several times! Finally we left!!! Will never go back! read more

Kudos to Mc D's for hiring Seniors at this location. I don't find my way to Princeton very often unless I'm visiting the hubby at work. I like to stop in and bring him coffee. I don't bother with the drive thru here because it is ridiculously slow. Walking in is fine, as everyone says good morning and they make my hazelnut latte just the way I like it. They could easily get 4 stars if they could speed up the drive thru. read more

This is the worst experience that I have had at any McDonalds yet. They left the window open so I could hear everything that was going on in the store. The manager had the biggest attitude out of them all she was yelling at employees and calling them names and the staff of course had an attitude towards her and each other because of it. I have worked fast food before and one bad manager with an attitude can make a difference in a whole shift. I was then finally asked to move forward to wait for my food which was two McDoubles with a medium fry and then the manager brought me my food threw it at me and said sorry for the wait and immediately started walking off. It was apparent that she didn't even care about the customer experience. I know she probably only makes 12 dollars an hour but if you hate your job that much just quit. I feel sorry for those poor employees that have such a terrible manager. To then edit my review from yesterday when I got home my food was wrong. So apparently the staff is so stressed out that they can not preform and the manager who brought me my bag who probably bagged it herself didn't even check to see if it was right. read more

Place looked like it was being torn down. Anything would be an improvement. Now it looks like they did a remodel of the building. Unless they got rid of the franchise owner it is a waste of time. I used to be a regular MCD customer. This place cured me. My wife and I now patronize Whataburger in Princeton and the rest of Texas. It has been 6 months since we ate at a McDonalds. The manager of the Princeton Mcdonalds had an attitude. I wont go back to this place until they put in kiosks. Too bad. This was a good place to eat 10 years ago. read more

Stopped by for a late lunch last week. Service was good - friendly, fast, and efficient. Ordered a McChicken, sm. Fries, and Lg. DP. All was as should be. read more

So yesterday we went to dine in for the first time (at least for me) at this mcdonald's. We went to the self serve kiosks since they were new and we wanted to try them out lol. I had gotten a drink and i was confused on where i would get my cup. After a while i went up to the "cashier" and asked for a cup. While waiting a man behind me pointed out that many of the workers weren't doing anything just standing around talking. Surprisingly our order was right for what seems like the first time so i give them a good review for that. Also there was this really nice lady who was offering refills while we were eating. Unfortunately i didn't get her name):. As for my previous experiences some of them had been good but other have been TERRIBLE! But that will have to be for another review. read more

These motherfuckers can't read. The girl in the drive thru was slow af. Charging us extra for things we didn't want . Had to return to get part of my order replaced . No apologies. Waste of gas to HAVE TO drive back. This McDonald's is terrible. DO NOT GO HERE . read more

Decided to try the new Signature burgers as advertised on TV. McDonalds should be prosecuted for false advertising! What a complete disappointment! The meat was the same grey, dry, overcooked mystery meat they use on their cheapest burger. The mustard sauce was really nasty. The "fresh cooked" bacon tasted days old, was cold and hard. For an $8.00 burger this was disgusting, and took a half hour to get out of the kitchen. The restaurant was filthy and the employees seemed to be having arguments and tantrums in front of guests. Save your hard-earned money and dine elsewhere! read more

Stopped by today and told before I even placed an order it would be 15 minute wait. They were not busy. Not only do they have the rudest managers around not they are the slowest. I am through giving this McDonald's a chance. read more

Stopped at the drivethru at this location on my way to work this morning. One side was blocked off with cones so I went to the other speaker. I sat there for a good 4 minutes and I finally said, Hello? Some lady said, oh, we aren't open..I said, your not open?? She said no. There was a car waiting behind me as well. I just drove off and went to the one in Mckinney. I looked up that location on Google and it says they are open 24 hours. Wth??? I won't go back there, especially seeing every review I have read today is 1 star..since people couldn't rate a zero. I have better ways to waste my time. read more

Hamburger had no meat. When I asked the manager why, she said I could have ordered it that way. I laughed at her and she just stood there.

This McDonalds has gotten worse every time I've gone here. I went in this evening and the one of the staff told me that they needed me to use the self-serve kiosk. Many of the staff were sitting around not working while the manager was trying to do everything. We ordered at the kiosk only to see the manager have to force the employee to take orders at the counter. We were eating in so we took one of the very few seats in the restaurant with a placard identifying our order. One of the items on the self-serve kiosk did not go through correctly stating Do Not Use, rather than identifying the problem and coming to speak to us to ask about the order, one of the employees yelled our order number. We informed them of what it was and waited about 15 minutes for our order to be served. We had to ask for the rest of it as they forgot the drinks and the desserts, the ice cream was low or out but they did not inform us until after our order was placed so we received small servings of dessert. The fries were soggy and bland, the sandwiches were put together with very minimal effort and as we sat we watched some of the worst services I've seen anywhere. The staff were standing around, trying to do as little work as possible, the woman at the counter was the worst as she would always try to steer customers towards the kiosk instead of taking their orders, and when she was she looked like we should apologize for intruding on her. The manager was doing her best to provide service but her staff could barely be bothered, and she was often heard yelling to get them to do their basic jobs. Overall this is a disaster of a place, the renovations have made minimal seating in the dining room. The service is lethargic, and the staff is lazy, rude and has nothing resembling customer service skills. Once I walked in and saw more of the staff sitting in the dining area than customers. The food is less than impressive, even by fast food standards, it may be my closest McDonalds but tonight has made me unwilling to return until they make some improvements. There are many other fast food chains I can frequent and I advise you to do the same. read more

Do not come here if you're in a hurry. You will wait because either one of the two drive-through lanes is closed, or because the line of cars waiting to drive through has blocked your exit. Once you do receive your food, you'll need some spare time to check your order. My order today was incorrect, incomplete, and still chilly from the refrigerator. The best thing about this McDonalds is that Jack in the Box is across the street, and Whataburger is a few blocks up the road. read more

The "manager" was extremely rude! It took forever for me to get my order. Never going back!!!

For a remodeled restaurant it seems a whole lot smaller now. That being said worse McDonald's I have ever been to. Mop buckets on the dining floor not a good sign. read more

McDonald's - Nice!! - Fast Food Near Me - Princeton, Texas

OMG! This place sucks soooo bad. I pulled up, and couldn't see half the menu. Instead of helping me, Tabitha, the supposed manager gets into a shouting match with me! What an ignorant ass! Will be hunting down the owner's name and number and posting here in a follow up. read more

This place is so bad, I had asked if I could break a twenty dollar bill. And the cashier said I had to buy something to break it. Man since when did that become a law??!? Also this place looks like it had a reenactment of Hiroshima. read more

Quick drive through service. Getting in and out of this location can be a pain since it is connected to the side road through a gas station parking lot that sits right at the light making a left out of the lot tough. read more

This McDonalds is just terrible. I don't expect much from McDonald's, usually just a smile and good attitude from an employee is enough. It's unfortunate that this is the only one around here. I have been here twice now and both times, service was super slow, staff was rude, and my order was messed up. It's McDonald's, it's not hard. I doubt I'll be returning. Id rather drive 30 minutes than wait in this drive thru for sub par food any longer. read more

Worst customer service ever. Lady at the register was very rude and looked unprofessional. She acted like I was burdening her for ordering a sausage McMuffin. Her shirt was half tucked and and half untucked. When I talk to the managers and called her out, she got a big smile on her face showing her gold caps, like it was funny. I will never go to this McDonald's again. read more

I would give it no stars however, I wanted to write a review. Earlier, a friend of mine and I went through the drive thru, got 2 meals for us and a happy meal for my 2 year old. The fries were not even cooked so, we kindly asked if we could have some cooked fries. We watched (all while the manager was standing there) them just scoop fries on top of the uncooked ones. So, again we said "we asked for new, cooked fries, not for some to be thrown on top of the UNCOOKED ones". The manager (had a black button up, heavy set guy with gray hair) grabbed some fries, threw them in the bag and all but, threw them into our truck window while rolling his eyes. My 2 year old had already started eating her fries... not even 30 seconds later, shes puking everywhere. I look at her fries... NOT EVEN COOKED. I will be reporting to cooperate! They want $15 minimum wage yet, cant even cook some french fries??? This place is a JOKE. read more

They need to remodel their employee's. We were at the drive through placing our order. Asked the girl a question and by the time my husband told me the answer, she was giving us our total. We were not done placing our order! Customer service here needs to go back to customer service training! read more

The drive thru was horrible. We wanted 2 Mcchicken French fries apple pie and chicken nuggets and when we get there they say that they ran out if apple pies and they said if you want we can give you something else. We just said that forget our order and we drove away. The take out and done in is good but some people give attitude and some don't. read more

I moved here 2008. Service & food is not up to McDonalds standards, I would rather drive back to another city or use another place to eat. It is same franchise but whole different ball game at this location. read more

The food is pretty much typical of any McDonald's but the service is very slow. It can take 10 minutes to get your meal if you eat inside the restaurant. They serve the drive thru first and that is slow too. On one occasion our bags macs had very stale buns. On a couple of occasions the drinks were flat. Still eat there but don't always get the freshest food and always slow service. read more

I seem to have trouble getting my order correct almost every time we go here. It could be just me but my orders are not usually complicated, ketchup only etc. I have gotten the wrong food or missing food and whatnot, I've made it home before finding out one of the kids food got left at the place. I always check before I leave now... read more