Order Togo at 11pm Uber Eats and they close at 12am Didn't even make my order and Uber Eats didn't cancel. They should just cancel it instead of having people wait and wasting Uber drivers time and gas. No consideration for customers. read more

Best Big Mac, pies were hot and the fries were fresh! Ordered to go and it only took a few minutes. read more

McDonald's - Fast Food Near Me - Princeton, Texas

Unfortunately, my order is wrong almost every single time I come here. I'm also almost always asked to pull into a waiting spot, where I end up waiting 20+ minutes. It often feels like my order is forgotten, and by the time I finally receive it, the food is cold. read more

Handling their dirty phones and food. One was even standing there eating a snack wrap. No customer service, no greeting or thanks you's given. read more

McDonald's - Handling their dirty phones and food. - Fast Food Near Me - Princeton, Texas

Larges are not even worth getting anymore. 3rd time I've ordered a large fry only for it to be filled as a medium.... Economy too rough rn read more

McDonald's - "Large" fry - Fast Food Near Me - Princeton, Texas

McDonald's December 10, 2025 (2 Stars) I stopped in mainly to try the Grinch Dill Pickle Seasoning Salt, which was very strong in flavor but not bad overall. However, the location itself is extremely small, with only five tables in the dining area, making it feel cramped and uncomfortable. You can't refill your own drinks, and it was difficult to get any staff attention for refills. Staff tended to stay in the kitchen, and there wasn't much customer interaction or acknowledgment. The drive-thru is very slow, and inside isn't much better due to limited space. Napkins and condiments aren't easily available, so you have to ask for everything, which is difficult when the staff isn't readily accessible. Overall, not a great experience beyond trying the seasonal seasoning. read more

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McDonald's, McDonald's... Affordable, BEST fries, and quick-not tonight. You're worker..Jose. He is the only reason I gave 3 stars. He was sweet, kind and apologetic after i had to flag him down regarding my order. I placed an online arrive 8 minutes afterwards to sit and wait for 40 minutes on a simple order. (Being patient because I many minors work there and just following the managers orders) However let's do better. To witness a few vehicles up and receive their order in minutes by a different worker, who didn't acknowledge myself or another family. (This family who arrived before I did and had to cut through the drive thru line to complain through the window in order to get their food) The drive thru was cranking out orders but my order was nowhere in sight. Again thankful that Jose came out and helped. I shook his hand and thanked him. The smile said it all. Give him free food for a week and a day off. He deserves it. read more

I'm honestly disappointed with the amount of people who are working here you think they would remember the rules of cross contamination the manager in the dark blue shirt I'm assuming she's the manager kept rubbing and touching her eyes with her fingers, touching her nose and then proceeded to touch food When another customer noticed this thinking that all of us don't know what puta? Means in English I felt really sorry for the customer because she had called out that lady for touching food with her contaminated hands. I honestly feel sorry for the customers who were defending that worker because it should be common knowledge that you should be wearing gloves while handling food this lady was not, and then the male manager who I'm assuming is the higher manager at this McDonald's he told the sweet lady that they did not call her a bitch in Spanish, but I heard it and so did everybody else I mainly worried about the cross-contamination here she just kept rubbing her eyes and her nose. You don't know if she's sick. I wonder how many people she got sick today either the district manager needs to come out and make sure everybody has their food handlers certification and to notify them that they need to be wearing gloves or this McDonald's needs a whole new line of management and employees because I'm sorry this place has gone downhill. read more

McDonald's - The lady cross contaminating food while touching her eyes and nose - Fast Food Near Me - Princeton, Texas

They forgot my barbecue sauce and my ranch and my nuggets had a hard piece in one of them and there was a large stran of hair in my sweet tea. Not coming back for a while read more

Visited on June 18 at the McDonald's located at 103 E Princeton Dr, Princeton, TX, and had a terrible experience. I'd give 0 stars if that was an option. The staff was rude and got our order wrong. When we brought it up, the manager was extremely unprofessional and started speaking in Spanish with an attitude, which felt disrespectful. We ordered 50 nuggets and they barely gave us any BBQ sauce. When we asked for more, they said they'd have to charge us but only handed over 2 extra sauces. For such a large order, that's ridiculous. The ambience was just as bad--the place felt tense, unwelcoming, and not clean. There needs to be a new manager and a new crew--this location clearly doesn't care about customers. read more

Placed a small order: one #9 meal and two McDoubles. The wait was longer than expected, but the bigger issue was accuracy. When I got home, the order was wrong and missing fries. I drove back, they remade the items, but when I checked before leaving, it was still wrong. Only on the third try was it finally correct. That's way too much trouble for a simple McDonald's order. The food is just convenient, not worth the hassle. Thank you to the manager who helped. Unfortunately, the rest of the staff didn't seem concerned, and while I was waiting, at least two other customers came back with wrong orders as well. read more

I door doordash for this location through out the week and it's this one fat Spanish lady who's always serving attitude and not orders. the food is horrible and she's had the worst customer service I've ever experience. read more

Best McDonald's around here. The food is all great, staff generous and patient, and the ambience on the inside is nice too. There's 2 windows so it goes way faster. read more

Everyone be aware they give other customers food that they take back from other customers! So, please make sure your food is fresh everyone. Some young kid took nuggets back yesterday and, gave them to a different customer. Very rude skinny manager long straight hair. read more

This complaint is for the Princeton location at 103 E Princeton Dr.The younger crew worker that work there needs to be restrained on how to respect their elders one short Hispanic girl just handed me my food and slammed the window! Then on 08/11/2025 and young black American guy didn't want to do a partial transaction partial in cash and partial on card he took the entire amount on my card without even asking me. He was careless and purposely rude! Then my drink had a gap of missing liquid and fries half full! Then I went inside to report it to the manager she could not understand my complaint with a blank face. For people that are paying their money for these multi billion dollar companies we all need to make sure that we file complaints to be treated better! read more

I have been the biggest fan of McDs my whole life. After tonight, I decided I'm done with it forever. The food quality was not good. That wasn't even the turn off for me. It's just that the signature flavor that I craved all those years was suddenly gone. My final meal was my go to, a double cheeseburger and small fries. They have a special bundle with those two items to where it's cost between $2.50 - $3.50... historically. I asked myself if I would be sad never having a Big Mac again, being that Big Mac was my original sin. I thought, "no way! All their food tastes the same." When I say same, I don't mean chicken sandwiches tastes like hamburgers. It's the same underlying flavor that when you think about mcds, you taste it in your soul. It's that warm happy feeling that takes you to childhood and happy meals! read more

Food - on the lower end of McDonald's in the area Service - Terrible, order wrong. Incredibly slow. Inside was pretty clean except the drinks are was a mess. read more

Im doordashing right now they not trying to serve me making excuses its 11:20pm and yall close at 12am I literally lost half an hour on some bs that could have been avoided if they literally did their job smh read more

I would post a picture of the ugly food these clown produce on a hourly basis, yes they are that slow. Serious message to corporate: your general manager is scamming you and robbing you. She is incompetent, inadequate in a sorry, excuse for a manager. I would never come to that fool for dictatorship or leadership. Call it what you want. Your employees are sorry, pathetic, and work scramble brained, untrained, a complete reflection of your management. Your pig sty of a fast food joint is falling apart and barley can make returning customers. At all cost our community tries to avoid McDonald's, we go to places like braums that have general respect for their customers. Your employees and managers don't value your customer or their business. That's a fact. That's why allot of people locals here just drive past your sorry donkey of a restaurant. You McDonald l big wigs are complete clowns and jokes for allowing this one branch soil the good name of all McDonald's around the area. You should have a complete over haul of this place fire everyone and bring in anyone else then this disgrace to the food industry. You couldn't make an order in 20 minutes. When I came inside no one has even started or tried to start making my order. This was no surprise. This is the type of behavior that we expect from this failing joke. I seen people handing back mistaken orders from their personal cars and handing the food inspecting it. Giving it back to the employees. Then the employees serving the food back to other customers because their mixed everyone's orders up. The incompetence, disrespect and disregard for anyone safety or health is appalling. You should be ashamed of yourselves every single one of you. Especially the management you need to quit your job and resign. This is a special cry to corporate. This nightmare of a crew needs to be stopped. These managers are on a learn as they go operation. They are completely incompetent in our pretending to play the role of a manager that knows what they're doing. Shame on all of you. You are literally the worst Mcdonolds in the entire planet. read more

Local, so we use it for coffee. However, it seems like the service has gone from bad to worse. If anyone reads this, know that customer service here is nonexistent. Very disappointing that this is their best. When I called the manager to ask if they were rude because they were understaffed, he seemed like he didn't understand English and recited a pre rehearsed speech about how to get a job application and just wouldn't shut up when I tried to clarify my frustration. read more

Whoever's genius idea it was to add that stupid insufferable loud pogo stick thing to the play place I hope you stub your toe, daily. Food & service is fine. read more

Matthew was a horrible manager. He was disrespectful almost the whole night. We ordered our food at 9:20 and waited until 10pm people had come and gone we got our food and sat in the child area to finish. Not once when handing us our food at 10 did he mention we needed to leave. By the time the guy came up to us it was 10:10 and we were almost done my 1 yr had 2 nuggets left and I had a few fries he came at us aggressively when I told him I didn't want to leave because we had just gotten our food and were almost done. As he was walking away he was calling the cops which I had told him okay I will wait. When the cops showed up he stood behind the cop hollering at us the cop had to turn around and ask him to walk away. We explained our reasonings to the cop and she understood she walked away to talk to the manager and he expressed that he wanted to even trespass our one-year-old the cop said she wasn't going to do that to our baby but would do it to us. She came out and told us to go ahead and call back in the morning because he was on a power trip and she had no issue with saying that on her body cam. While we were talking to the cops the manager came outside in front of the cops yelling at us the cops had to make the man go back into the store. Another manager came out with him and was trying to get him to go back inside apologizing to us over and over again. This isn't the first aggressive conversation we've had with this man he's always aggressive and never on time with any order. read more

McDonald's - The manager Matthew - Fast Food Near Me - Princeton, Texas

Awesome morning crew, my food was perfect, The best freshest oatmeal, friendly staff , fast drive thru..Great management! Ty McDonald's read more

McDonald's - Oatmeal - Fast Food Near Me - Princeton, Texas

The store owner of the mcdonald's in princeton tx told me her self no get out we don't do free refills there only for peo who eat inside but the thing is they just starte being open today after months of renovations you literally weren't able to eat inside before today make it make sense and after i just went through the drive thru. people are so greedy read more

Ever since construction finished at the McDonald's, everything has just gone downhill. The past two times I've gone, my food has been cold. The last time I went, I ordered a sprite and my wife ordered a Dr pepper. Both sodas ran out of syrup and the 4 people that I talked to about it, including a manager, just had a "oh well" mentality and didn't fix anything. Really disappointed read more

I order nuggets and they give me cookies!!!!!!! I shouldn't have to check my nugget box for nuggets! read more

McDonald's - a chocolate chip cookie and french fries - Fast Food Near Me - Princeton, Texas

I got a DP with my order and i was given one without any syrup flavoring. I kindly asked for a new one and the girl at the window pretended to throw it away and waited for a moment then proceeded to hand me the EXACT SAME DRINK TRYNA PLAY ME LIKE A FOOL. read more

Ordered a mocha, tasted it, and it turned out to be completely all milk... they also wouldn't let me use the coupon code I have from the app or they just didn't understand that they could use the coupon code? Understanding English did seem to be a bit of a problem here... Giving it two stars since the couple of other times I've been to this location were okay, I've only been there maybe twice a year though. read more

McDonald's - "Mocha" that's just all milk - Fast Food Near Me - Princeton, Texas

Recently resorted to do DoorDash to help pay the bills... only door dashed here twice and both times coming to this McDonald's the management has been incredibly rude to me. First time I came they gave the order to someone in the drive thru and I had to wait ~15 minutes trying to figure out where the order went and had to be remade. This time coming in today, manager was just rude again for no reason at all. Don't know if he just has an issue with someone doing DoorDash or if it's because of my race (he was incredibly nice to someone who spoke Spanish but I am white and I don't know Spanish at all) but I will not be coming back whether it be for DoorDash or as a customer read more

DO NOT GO HERE! TERRIBLE SERVICE! My boyfriend and I got two meals with large fries and they put literally no salt on the fries. He walked inside and asked them if they would remake the fries with salt and they refused and just gave us packets of salt. He then went back inside and made an order of one large fry and asked them if they could put salt on them this time. And guess what? No salt once again. So we went through the drive through again and made a complaint and they finally agreed to remake the now three large fries we ordered. We pulled up to wait and the manager (who had the worst attitude) gave us our fries. I was finally happy that we finally got the fries with salt we paid for. Then guess what? The fries were terrible over-salted, as if they had gone out of their way to drench them with salt just to be a smart ass. You may be thinking that I'm making this up to complain, but I've never once had problems with the amount of salt on McDonald's fries before this. Rude employees and manager, and terrible customer service. I would strongly recommend not going here and still angry about the money I wasted. read more

I came here yesterday. The food was awful as shit. The customer service was very rude. I ordered large fries and I got a small fry and it was cold and soggy. I told them to refund me back my money and they said no. Fuck this place some employees were even racist read more

Food tends to come out wrong whether I place the order for pick up or if I go inside to order. If I order food for pick up usually items are missed and if I place the order inside the order comes out wrong. The people working there are nice however. read more

Manager is rude and assumes that because I am not Mexican that I don't know Spanish and I do and he was calling me out my name in Spanish. He is not helpful. Mc Donald's should not have him representing this store. He is pregidous. read more

Wish I could give a negative star Big problem speaking and understanding English there Always get orders wrong Today I left after they took a app code but then tried to charge me full price I tried calling the store and mcdonalds Corp and could not reach anyone live Worst mcdonalds ever read more

This place has always been poor to service. Any time I've ordered from here, they don't have something, they have changes their hours on what you can order, they forget something, or they give me the wrong thing. Its every single time! And anytime you have to speak with staff, they are so rude! read more

I did 2 orders through door dash. The first one I got someone else's order, nothing was labeled nor was is package for DoorDash, ( we got a refund for that one ) the second one we made shortly after finding out it wasn't our order, we ended up missing a 10 piece and 2 large fries, I have tried calling and no one will pick up, the remaining food is old and the nuggets are old, I work in a fast food place just down the street from this McDonald's and I am greatly disappointed. How can you mess up this bad. At least pick up the phone so we could discuss a possible solution read more

got a door dash order from here and i got a 2 cheeseburger meal and my burgers came with everything except for the burger patty itself. how dumb do you have to be to not put a burger patty on a cheeseburger. driver was very kind and offered to take it back to be fixed needless to say the people there have minimal brain cells. read more

If you are ordering from this drive through DO NOT leave without checking your order thoroughly.. please don't make my mistake which was assuming 2 burgers = two bacon McDoubles. They literally sent me home with no meat :( starving. Waste of money, the only redeeming aspect was the polite lady in the drive through window complimented my dog Lucy read more

McDonald's - Bacon McDouble - Fast Food Near Me - Princeton, Texas

They forgot a lot of ower food and the employees had a bad attitude the were all super sassy and the meat up my orbes so

I visit this location about once a week typically for breakfast via drive-thru. Service has been fairly good though sometimes they forget to put the sauce in the bag for the breakfast burrito. However, my two dine-in dinner experiences have been very poor. I'll use last visit (Saturday) as an example. Ordered at the self-serve kiosk; total order as just shy of $32. All happy meals were supposed to have cheese; 2 didn't. Had to ask for soft drink cups, Happy meals were missing the apple juice, and had to ask several times for the shake that was ordered. Previous dine-in visit was similar; things wrong/missing. My observation is they have plenty of staff working but nobody coordinating. IE someone to make sure the order matches the screen, to direct people on what needs to be done/corrected, etc. read more