Love, love , love BRENDA! Her excellence is matched only by her ability to make everyone feel welcomed and valued. She creates an experience that feels less like a service and more like visiting a friend. Mc Donald's on Haven please take care of this precious jewel! read more

I was around the area for groceries in the same plaza with Trader Joe's. I got my iced coffee thru app. I went in the store to pick up. The iced coffee is ready within a few minutes. Service is friendly as I was called and handed over iced coffee. This location offers indoor playground, so it's good to go with little kids. It looks modern and pretty clean inside. read more

See all

You typically know what you're getting when you go to fast food chains. So I really just hope for consistency and love to see kind hard work working folks. The vibe at this location is a little bit more frenetic or are you gonna see a little bit more foot traffic because it's located in a busy strip mall that's anchored by a Trader Joe's. People here are friendly and efficient. I ordered from the kiosk, but there are people there to assist you if you needed. I came out because I'm a sucker for promo meals, and I wanted to get the K-pop Demon Hunter meal. So fun! Haha. It was basically a 10 piece chicken nuggets with fries where they give you a bag to shake the fries in with ramyun spice pack and two dipping sauces for the nuggets. You also get a picture card and something that you scanned for a later date. I'm a fan of the fries and chicken nuggets so the meal was enjoyable. And it was fun being festive. I also got the Derpy McFlurry which was tasty and included.. I want to say blueberry boba? I was just happy that the machine wasn't broken down. I also got the Saja Boys breakfast meal which was basically a spicy sauce in the sausage McMuffin with egg along with a few fun giveaways. There's a large parking lot nearby, but like I said, this place gets pretty heavy traffic so parking can be tricky sometimes read more

See all

I had a very disappointing experience with this McDonald's. After having an issue with my order, I called to speak with the manager on 7/12/26 am , the manager Dante, hoping to get the situation resolved. Unfortunately, he showed no interest in listening to my concerns. Instead of trying to understand the problem or offer a solution, he came across as dismissive and unprofessional. He said that he has been a manager for there for 5-6 years and that I'm not going to tell him how to do his job. To make matters worse, he hung up on me while I was still speaking. Good customer service starts with treating people respectfully, even when there is a complaint. I wasn't looking for an argument--I simply wanted my concerns to be heard. The way this situation was handled left me very disappointed, and I hope management addresses the level of customer service at this location so other customers don't have the same experience. read more

By far the worst experience in history. The man of color working the counter Saturday 07/11/2026 at 10pm was rude. Unprofessional. Should never work in customer service. Ever. I can guarantee I will never eat at this facility and every person I know will know of my experience. Don't eat here!!! NOT RECOMMENDED. This guy was a straight smart ass and not pleasant to deal with. read more

First time to this location, very busy shopping center. Used the drive through, went very quickly. Same great food and quality you expect. The older woman at the second window was a little pushy, thought I was going to drop my drink the way she shoved it towards me, but the food was hot and fresh. Would return. Clean location, beautiful views here as well. read more

See all

Excited to order MCRibs. Not excited to park and wait 20 minutes to get McRibs. Happy they were delicious. The one crew member running all the food out was doing an amazing job. read more

McDonald's - McRib Season - Fast Food Near Me - Rancho Cucamonga, California

I would like to report a very disappointing experience I recently had at your McDonald's location near our local school campuses. I placed an order through the McDonald's app and proceeded through the drive-thru. At the first window, I was told that my order was in the system. However, when I arrived at the second window, staff informed me they could not find my order. During the interaction, one employee attempted to take my phone in a manner I found rude and unprofessional while seeking assistance from another team member. Eventually, the order was located, but by that point I requested that the order be canceled due to the inconvenience and confusion. My request was declined. When I was finally handed my order, the employee passed me a drink in a way that caused it to fall. Afterward, the employee inaccurately stated that I had slapped the drink out of her hand, which is not what occurred. Unfortunately, this is not the first negative interaction I have experienced with the same employee. On previous visits, I have encountered rude behavior and have even been denied a simple request for a cup of water. These repeated incidents have left me with the impression that additional customer service training may be needed at this location. I understand that mistakes happen, especially during busy periods, but customers should still be treated with professionalism, courtesy, and respect. This McDonald's is located next to school campuses and serves many students, families, and community members. The level of service I experienced does not reflect the positive reputation that McDonald's has built as a franchise. I hope management will review this matter and take appropriate steps to improve customer service and employee training at this location. Thank you for your time and attention. Sincerely, Jose A. Lopez read more

Using the kiosk was a joke. The fries were cold and we got no receipt. We originally ordered to eat there and after 15 minutes waiting in the dining room with a bunch of unruly noisy and messy kids/teens we changed it to go. The dining room was NOT clean nor was anyone paying attention even after kids started throwing food and ice! Never returning to this location. read more

Ordered online and it is extremely slow. Waited for over 30 minutes. From the time I ordered. I was in the parking lot. Of all things, they are out of apple pies. Coke tastes like a mixture of coke and root beer. Fries were cold and salty. Also watched other patrons complain about their orders. Won't be going back read more

Shocked to see the low ratings for this particular location because it was so lovely. Excellent location, right off the freeway, super clean facility, wonderful staff. Not all McDonald's are created equal and this is one of the nicer locations. read more

Amazing burger patty was very warm and good super good food fit for a king on a budget.

We waited nearly 30 minutes in the drive thru just to be told at the window, "Sorry, but we're closed. We ran out of product." Like, what do you mean "ran out of product?" read more

Drive through took 26 minutes! Please do not go here for FAST food. Waited foreeeeeeeeeeeeeverrrrr. Diet Coke tastes like medicine.. metallic tasting after all that waiting. read more

She put a booger in my daughter's drink.This girl is unprofessional and disguising I asked her for a refill and she grabbed the cup from my hand I took the lid off myself handed her an empty cup she slammed the cup down next to me after it was refilled it and put another lid I luckily opened it looked and I seen a flaky looking green booger floating at the top of my daughters cup I showed management they also seen it and offered me a new drink instead of addressing the situation this worker hid in the back of the kitchen and wouldn't even look at me this is the McDonald's off the 210 on haven in Rancho Cucamonga . read more

McDonald's - SHE PUT A BOOGER IN MY DAUGHTERS DRINK - Fast Food Near Me - Rancho Cucamonga, California

Ordered food at 8:02pm and was asked to wait at drive thru spot since food wasn't ready. 8:17pm and still no food. Went inside and other customers were also complaining about waiting +20min. With no ETA for anyone but completing orders for drive thru. By the time I got my food the fries were cold and soggy. Don't go here read more

I just wanted to shout out the young girl at the McDonald's drive-thru -- short, skinny, with black hair -- because she is honestly the sweetest. Every time I go, she gives off such good energy. She's super nice, polite, and you can really feel her positive vibe even through the drive-thru window. Little things like that make the whole experience better. McDonald's needs more people like her! read more

The workers working at 11 today were incredibly rude to my friend and I. We went through the drive thru and they forgot our fries so we asked nicely inside to reorder. They gave an uncalled, petty reaction in saying "Ugh they're inside now," and they rolled their eyes. So unprofessional and incredibly rude despite the patience and kindness we showed regardless of how they treated us. read more

I NEVER been to a slower fast food place this location is horrible they need to replace the entire kitchen with efficient workers

I have contacted you guys before in regards to issues with this McDonald's. That case never got resolved as I was told the location would contact me and I was not contacted. Now my mom took my son to this same McDonald's this week for breakfast and the same stupid manager Ana M. told my mom and son that there was no coffee or caffeine in the frappes and machiatos and she sold one to my son with his breakfast. Knowing it was for my 8 year old son because my mom and said explained to her it was for him and was she SURE there was no caffeine or coffee in the drink she was advising him to purchase with his meal. She assured them there wasn't. My mom told me about this visit the next day on Tuesday and I googled the beverage she sold him and of course it's got about 75mgs-85mgs caffeine, more than the tea I even drink as an adult. C'mon guys. Fire this dumb girl already she doesn't know what she's doing! Especially as a manager!?! Really McDonald's?? Contact me please. This is not okay as a second/ third offense from this girl in a 2 month period. read more

I can't tell you how the food is cause I waited 20 minutes for the curbside delivery for a simple double cheeseburger and I never arrived so I just canceled my order and left. I saw cars come and go while mine was never delivered. read more

This McDonalds sucks! 90% of the time your order is missing an item. They act like it's 'just a mistake' but EVERY TIME!? They make a killing shorting your order. Also - the restaurant is dirty. F this place. Poor service, poor management, poor ownership. I would give it zero stars if I could. read more

Drive thru order , I ordered oatmeal and a small coffee, the person taking my order is very delightful, (older older gentleman, second window is AWFUL, I ordered a very simple order and yet it was not prepared fully. My oatmeal was dry, they did not prepare it properly , bc they forgot to add milk , I also did NOT get my apple bits, did not get any napkins and there was a HUGE FINGER smudge right where the opening of the coffee is where you put your mouth. Two simple orders and almost everything was presented unprepared accordingly and also aren't mindful of finger smudges on coffee mouth entry . This has been a couple of times with something, I decided to write a review after a few times of messing up. Pls McDonald's team get it together structure from the top propels the team upwards . read more

McDonald's - Oatmeal and coffee - Fast Food Near Me - Rancho Cucamonga, California

Worst and slowest McDonald's. The worst part is the workers don't even care, especially the managers.

I live near this location, and it is by far the worst McDonald's in the world. There is no such thing as fast food here. Tonight was the icing on the cake. I ordered 2 happy meals for my kids, with no other cars in line. I get to the window, and she asks me to go park and they will bring the food out. I simply stated the order couldn't be much smaller. After 10 minutes of waiting, I went in. They seemed to forget about the order, but there is no one to talk to at the front counter. Finally got someone and they seemed bothered. McDonald's needs to force the franchise to change ownership. RIDICULOUS read more

There's plenty of good reasons this location has such low stars. Staff and management here have never been worse. It's always so difficult to get any help from employees. Yesterday one came out and ignored the customers waiting after bringing out another customers order. This place needs new management or either the store shut down. read more

Very enjoyable environment, and with a 30-minute wait just for a snack wrap--very lovely! How kind of them to make me enjoy the food more by making me starve. Being ignored by the staff also really helped me build mental strength and patience. Very appreciated, very recommended! read more

The play area is a waste of space. Interior needs to be more inviting. Somehow I feel uneasy eating in the restaurant. There is only one table that is acceptable and it near the restrooms. And even this table has a heat lamp above. read more

This place is absolutely terrible when I asked if they had any vegan options, they hung up immediately and that is not good because it was an actual question. I know that kids prank call them, but they shouldn't hang up when I have an actual question I do not recommend would give one star if possible. read more

I only ordered 3 burgers and they took very slow. Mcdonald's food should be fast but this McDonald's wasn't. I prefer you to not go there.

I waited 20 minutes in the parking lot AFTER doing a mobile order first and going throught the drive thru. Asked the guy if he had put the ketchup and ranch i asked for in the drive thru. he said yes he did. HE LIED Wont be coming back to this location. read more

20 minutes to wait for my burger and another 20 minutes just to wait to get this fixed and they didn't even care maybe that's why u guys got a one star? Fire everyone especially the girl that made this read more

McDonald's - Fast Food Near Me - Rancho Cucamonga, California

Services is so bad! The manger needs to be replaced.. The line is big and no one helping read more

The manager Daisy was above and beyond today. The person in the front.misunderstood what I ordered. Twice Daisy fixed it. I'd like to apologize to Daisy. Usually I'm more on top of my ordering process. Daisy is an amazing manager. Very helpful and she's out on the front line dropping off orders too. Whoever hired Daisy did a freaking amazing job finding out you better keep her. Also, the place is very clean. read more

Staff was extremely nice, dining room and bathrooms were clean and all of our food tasted great. Bonnie made our day.

This has to be the worst McDonald's restaurant as far as service is concerned. I understand it's s fast food and nothing spectacular,but to get the order wrong on a consistent basis is just ridiculous. I don't go to this place much. But when I do it seems that they get it wrong every time I go. I can only imagine that the management team is run by people that simply to not care. It's frustrating. Just get the order right read more

This is by far the worst McDonald's ever. They can never get an order right. I had to drive back cause they didn't give me the 2 orders of nuggets with my order. Then when you go back and tell them they missed it they're insanely rude about it. read more

Service is so slow, when did a regular hamburger become so expensive?? In n Out or Terry Burgers from now on!

Came here despite bad reviews since the location was convenient, and I had a simple mobile order, just one slushy, for counter pickup. Well, it took 15 minutes to get my order, despite there not being many customers in the waiting area. Also overheard the workers make fun of my name. read more

This place reigns supreme as the worst McDonald's that ever existed. Today the ran out of fries before lunch time. Also, they forgot my kids' sauce for the nuggets. This place hires the most incompetent workers and pays them top dollar to not give napkins or sauce even after you specifically ask for them. 0 stars is more appropriate. Del Taco got my business again today. read more