if I can give it a zero I would this is horrible every time I go there I kids making messes on the weekdays and keep yelling while I'm eating my food and the service was terrible they are really rude also the drinks taste like pee and also my son told me a girl put a booger in her drink TWICE! read more

I don't really leave bad reviews but this is a must DO NOT go to this McDonald's. The worst drive thru experience I've ever gone from a fast food. All I ordered was 1 McFlurry, when I got to the window I already got a weird vibe from the older worker couldn't tell if she's the manager at night, but she was talking down on a worker then goes to the window and asked what I got. So I smiled at her and said I just got a McFlurry then she rolled her eyes and walked away so I thought she wasn't going to give me my order. Then the other worker ended up giving me my order she was nice, but the other lady was rude and even charged me double for what I ordered. Never had an experience like this in any fast food or any other McDonald's. Save your time and money and drive to another McDonald's or fast food don't ever go to this chain. read more

Called for cookies and gabby picked up the phone while eating talking and being unprofessional

Everything my large fries and all the fries are cold, then their like 1/2 full, drinks sprite was flat, my sandwich cold and not fresh. Then ask for condiments none . I don't go to Mc Donald do this reason and my kids wanted to try the Grinch meal. Very disappointed . read more

Bought two Sausage and egg muffins in the drive-through and I found a piece of plastic inside the meat. I was lucky I didn't choke on it. Sorry, but renivating the place did not change the low rating of this place. read more

I had great service this experience. I ordered for counter pick up and the order wasn't ready and the gentleman brought the food out to the car the fries were fresh and delicious read more

McDonald's - Big Mac Meal - Fast Food Near Me - Rancho Cucamonga, California

Went there today with my kid. Chicken nuggets were so good. My burger was fresh they gave me tons on sauce! Service was super nice on getting me refills! Good experience! read more

The person who was serving food on April 10 around 4:30 gave me the wrong drink even though I told her I said sweet tea. She tried to give me water and I said that I ordered sweet tea. Then she responded that she knows I ordered sweet tea but that I changed it to water. I told her no and tried to show her my receipt. She came back with tea and a "smile" knowing she was faking it since she argued about it. However, when I left it was unsweetened. read more

Food is overpriced, service is what you'd expect, atmosphere is horrible, just go to vons and get stuff to make your own food.

20 minute wait for 4 sodas and 2 fries, and you can't even refill your drink. Does anyone even work in the front of McDonald's anymore? Is it just this location? I will never go to this one again. read more

Was in drive-thru for 25mins only to find out they forgot to put straws and condiments with our order. Went back inside to complain and The manager was an absolute disgrace with poor customer service and care. She was laughing with no hesitation. On top of all that they forgot the nuggets. Stay away from this place. read more

Beyond horrible service! Interior of restaurant is filthy. Food is cold coming out of the kitchen. Male employees having beards in the food preparation areas are to wear "nets" covering their beards. Yet, the nets are absent. $20.00 per hour as a rate of pay? None of this staff deserves that! Not even $2.00 per week!! 45 minutes for a cheeseburger and a soda. That's unacceptable!! read more

Went around 10:10pm and the food was delicious place is very clean literally the best Mc Donald's I've ever eaten at! Very satisfied

This location is a hit a miss, about 70% of the time. After the remodel, I thought it would have improved but, it has been worse. The service is still slow and when I got my order, something was wrong or missing. I have asked for my missing food or beverages every time I walk in. The service at the drive-thru is no better. I have gone inside to get my order corrected. It's nice to see the remodel but, the service needs to improve read more

5 stars only because Bonnie is an amazing worker, 12:45 right now and I've only seen her go in and out to give people their orders. Gold star to BONNIE !:) read more

greg is my favorite employee! super nice and a great start to the day. hes everyones favorite greg! food- hit service (from greg)- hit ambiance- greg! read more

Not sure if this is because of the way McDonalds curbside pickup system works or if it's just pure incompetence by the employees, but waiting 45 minutes after ordering is kind of a joke. Ordered only 2 chicken wraps at 7:30. Arrived at 7:45. Did not receive food until 8:15. Kinda crazy if you ask me. Probably won't be going back to this location. read more

I ordered a McDouble meal and they charge me for a kids meal, which wasn't the issue. I said go ahead and just give me the kids meal since I already paid for it. Instead they ignored me and went back for 20 minutes to change the order then came back out and tried to charge me again for something not even remotely close to what I ordered in the first place. so frustrating that they don't listen when you tell them it's OK just give me the order. This could've been avoided had they just listen to the damn customer read more

I had a disappointing experience at this McDonald's location. I arrived around 3:45 AM, and the staff member taking my order delayed the process for about 8 minutes then says that breakfast is only being served, yet it doesn't change till 4 Am when it was 3:50 when he started taking my order. Which he delayed coincidentally when the menu changes. To make it even better, when I requested to view the breakfast options, I was told the menu display was out of their control. I was unable to see what items were available for me to even order ?!. I expected a more considerate and organized level of service I get its Mcdonalds but come on. Make it make sense read more

got two large fries, both of them were only halfway through. same with a slurpee, halfway full. and they take their sweet ass time pushing out orders. worst McDonald's ever!! read more

Came by to pick up lunch in the drive thru. Only one car ahead of me. Ordered 10 pieces nuggets.quick service. Friendly employee. read more

Service was bad, staff was rude apart from one employee ( calisa ) who's costumer service was outstanding! Understanding, patient and with a smile on her face. The only reason why I'm leaving a five star review is because of her costumer service, thank you! read more

McDonald's - the front of the restaurant - Fast Food Near Me - Rancho Cucamonga, California

Sometimes when my daughters and I are shopping at Trader Joe's (TJ) or Daiso and we need to use the restroom, we come here at this McDonald's in Rancho Cucamonga. It's in the same shopping center as TJ. The reason why we don't normally use the restrooms at TJ is because they aren't the cleanest and freshest probably due to its non-gender specific. Anyway, we thank McDonald's for their provided restroom facilities. Thank you! We end up buying some chicken nuggets from them afterwards to return the favor. My daughters love chicken nuggets so it's all good. Service is usually quick. Staff is friendly. Keep up the great service! read more

You literally can't get dumber than this. THEY BUILT A PHYSICAL WALL BETWEEN THE CUSTOMERS AND THE STAFF. The employees when they briefly pop out to place an order disappear behind a wall. It is impossible to get menial things like sauce or silverware quickly. You MUST order through the kiosk. It took 25 minutes for an order when the drive through was empty and 3 people were inside. 0% chance I ever return. Absurd read more

So..... Stopped in to pick up something quick from Mickey D's and imagine my surprise when the drive thru was closed. Thinking that, perhaps, there was a speaker malfunction, I walk inside and the whole thing is gutted. The manager was there, so I asked why there wasn't a sign out in the street letting people know that they are remodeling, he said there was, but, they took it down. No reason given. Well, anyone whose a local knows that this is not the best parking area to enter or exit, unless you have business here, so his non-explanation was irritating, to say the least. Grade F for customer service. I would, also, like to add that Yelp shows it is still open 24/7. What's going on Yelp? read more

If I could give them a half star I would this place is terrible! The staff is so loud and ghetto and not professional at all. They were all shouting across the kitchen to each other it was horrendous. The manger even apologized for that but it's like wtf is up with all the yelling. Also I caught the worker lifting up the top bun of my sandwich to Check if they added the pickles but she touched it with her bare hands like come on now that's gross I told the manager and luckily they remade it. Or so they said. I'm staying away from this location read more

They closed the dinning room area due to high winds but still offer curbside pick up? Make that make sense. All surrounding stores and restaurants are operating normally. read more

I only go to this McDonald's because it's close to my school. It's not great, and I've learned not to get their iced coffee. Though the drive through line is ridiculous. It never used to be so bad, I was in line for 30 minutes. Will probably just go inside next time... read more

McDonald's - Coffee grounds in my coffee water - Fast Food Near Me - Rancho Cucamonga, California

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I guess I got super lucky here today. My order was hot, fresh and fast! There was no line in the drive-thru YAY! I was super nervous ordering because these days McDonalds quality seems to really have gone down the toilet. I no was checking in while waiting to order & saw the low star rating and thought 'Crud, all I want is some fresh fries for lunch.' Well I got the most delicious fresh McDonalds fries I've had in fooooreverrrrrr! I was so happy that I ate them all within a few blocks of leaving. Lol. I ordered the #7, two cheeseburger combo and my burgers weren't dry like they normally have been, so I'm a happy camper! Service was excellent too, very friendly ladies at both windows. read more

This McDonald's has stolen my card. And has charged a lot of money away from my account. I was able to get fraud taken care of. But they have shady people working there at night. The Time I went was 9:45pm on 9/25/24 at night. I called to complain and was told they will look into it. But be careful the lady that took my card was a blonde hair lady with lots of piercings. How do I know it was here. Is this card was only used sparingly and we typically never use it outside of Apple Pay. But when we used it here we saw the charges come through around 10pm that night. Very conveniently right after we used it there. Consumers beware of your information read more

little girl had me wait bc of a so called "systems are restarting" process within the drive thru first in line, cept i hear a little bit of giggling. told me to wait 5-10 mins ended up being 20-25 mins until i mention if i'm being trolled on intercom, then they let me pull thru. Funny how the ol manager lady was right next to her as if she planning everything. i just order a triple cheese burger and a cheese burger that's it hahahahaha. dont go here dog read more

Hands-down, the worst McDonald's in the inland empire the food's always cold here and you'll be sitting in the drive-through for 20 minutes

10/25/23 at 11:20pm The workers here are either retarded or lazy. No wonder this location has 1.5 stars. Ordered a spicy chicken with a Dr. Pepper and received a regular chicken sandwich that was cold, hard, stale and soggy. Fries were cold and stale, and the soda was watered down. Said thank you when grabbing my order and the black kid at the window doesn't know how to say you're welcome. Just walked away. Maybe don't come to work high either. I threw my food in the trash where it belongs. Edit: Burgers were also cold to the point where my cheese didn't even melt. They both only had one pickle, are you shitting me? Lol read more

McDonald's - Cold burgers. - Fast Food Near Me - Rancho Cucamonga, California

So I got a raw burger from this place I'd give it 0 stars if I could it wasn't even busy and this is what they serve me? I'm immediately disputing this charge when it goes through because getting raw food is not something I'm going to pay for. This McDonald's is right next to a Vons I'd save yourself the trouble and just make food since apparently whoever works here knows nothing about food safety and wants to poison their customers. If anyone who works there reads this I gotta ask why don't you just quit if you're going to not do your job right and violate health codes? Update my boyfriend actually ended up getting food poisoning from this so I'm also going to be reporting this to the health department. read more

McDonald's - Raw double quarter pounder - Fast Food Near Me - Rancho Cucamonga, California

First of all... lovely lovely women working the mcdonalds on a wednesday late night at 12:25am. So nice and patient dealing with crazy people at these hours (my friends and I). Service and food was great. read more

So there I was, ordering a 10 piece nugget a la carte. In search of some late night sustenance. When all of a sudden, a blaring voice takes over my driver's seat window. This voice screams at me in a rude rushing manner. So quick it seems she didn't exactly listen to my order. Lo and behold, upon getting to the window where my order is passed through, I was correct. The skinny chick with the nappy hair rushed us through our order and also charged us for the wrong meal. She needs to pump the brakes, it's 2 am. Horrible service, someone let her know to take a chill pill. read more

A had some really bad service by a girl named Bailey she was super rude to me over the intercom and even worse in person don't recommend coming ti this mc Donald's there is better ones around SMH read more

NIGHT CREW NEEDS TO GET IT TOGETHER WHEN BAGGING FOOD! I'm always off work late & this is the McDonald's that closest to my house .. unfortunately they need a lot more training. Why is it that they ALWAYS END UP MISSING FOOD ITEMS . Please check your bags whether you're in the lobby or drive-thru ! I've spoken with night manager Evon ( female) and Davon ( male ) in two different occasions.. About this problem. And nothing is being done. So if I start holding up the line at drive thru you guys know why. read more

I really don't like Mc Donald's, so far this is the worst Mc Donald's I been to, not ones I seen this place clean, customer service is horrible !!! This place don't deserve not even half star honesty but the app won't let you post without rating. read more

Went to take a 7 minute shit came back no medium French fries went back to piss came back still no medium French fries.