Employees were nice, friendly & responsive. Food was hot & good. Noticed an employee training someone - only suggestion is to have someone to clean tables when people are done. We noticed several tables that needed to be wiped down. Other than that - it's an updated McDonald's. Enjoy! read more

Absolutely terrible the food was raw and they tried to Rápe my sister so then we called the police and the manager got read more

McDonald's - This is my sister just before she got räpêď at McDonald's - Fast Food Near Me - Rock Falls, Illinois

First off I ordered a 10 piece nugget and I got sweet and sour. The sauce was opened and went all over the bag inside. I also got a happy meal for my son with a cheeseburger however there was no cheeseburger there was an extra bag of apple slices and the fries spilled everywhere. Then for my wife she got a big Mac meal the big Mac was spread wide open when she opened the box there was a unnecessary amount of lettuce and mayo on it which she specifically said no mayo or lettuce. Very disappointed read more

Ordered at the kiosk. Paid up at the register. Employee was nice. We received our order quickly. The order was correct. And my bagel was actually toasted! The last several locations I've been to it seems they just heat it up. Not toast. So I was happy. read more

Got a drink and fries the drink was haft empty and asked if they could put more and they said they can't read more

McDonald's - a hand holding a cup of lemonade - Fast Food Near Me - Rock Falls, Illinois

This place I went through and got cups of Mac sauce they gave it to me in 6 peice box's unprofessional

This McDonald's has been closed 2 nights in a row late night for some reason or another, late shifters have almost no other option in this town for a meal in the AM hours, nice to know the one place that should always be open either never is or is only accepting cash or is just out of whatever the crew doesn't feel like making. I'm complaining but they know they are the only place open so we keep trying to go and get this horrid service. read more

I have never written a review of McDonalds, but we had such a negative experience here on the way home from Iowa that I felt like I needed to write one. My husband counted 13 people working behind the counter and yet our wait was very long. There weren't that many people in line ahead of us- it was 2:00 in the afternoon on a Sunday. Things seemed chaotic. The person helping us seemed unfriendly with very low energy. I ordered iced tea with lemon and she didn't give me lemon and it wasn't available on the drink counter. I had to go back and ask for it and she seemed confused and like she wasn't sure if it was OK for her to go get it for me. The fries were dark brown and cold and didn't taste right at all. The funny thing was there was a person in a McDonalds uniform who looked like she was just getting off work and was getting her drink and I heard her say "oh gross- these fries look awful- I don't even want them anymore!" I said something like, "I know- they don't look right" and she said "I probably shouldn't have said anything", probably realizing that wasn't the most professional thing to do (but I don't blame her). The condiments were more on the outside of the bun than on the inside of the cheeseburgers and hamburgers- very messy. The bathrooms were not clean. It just was not a pleasant experience, which is unusual for most McDonalds I've been to. read more

Not even worth the time to got. Food always messed up or the managers are screwing around and you have to wait, to get your food from them. Drive thur lines normal take about 20 mins, to get thur even when they are not busy. read more

Well it doesn't deserve a star at all We always get our order wrong They just remodel but service no good We went the first time after it open We do not have pop they said what no pop Really Then today was no fries and they forgot one of our drinks we hadn't paid for that drink because evidently they didn't have it down Sir do you want to purchase a pop he said NO !!!!! Going to Burger King to get fries I will get my pop there So as far as I am concerned you should have stayed closed Then the topper was we ordered pancakes and sausage we get home no sausage lol This place is pathetic Yes I can call then drive all the way for sausage But both times we went there they never have anything Are you paying your food bill Go to Sterling McDonalds read more

Ordered on the custom order system and didn't want a bun or patty just slice of cheese worker acted pissed off and treated me like sh*t

Yet AGAIN I order my son a mcdouble no onion no pickle get home he has no onion no pickle with mayo....really!! All you have to do is READ!!! Seriously going to go or Sterling at least they can do their job read more

Poor customer service: poor attention to detail in placing the order, assembling sandwiches and pride in finished product... also getting wrong/missing food in both carry-out and drive-thru areas read more

Worst place ever. They never get your order right even though you tell them a million times. The fries are always cold with tons of salt on them. Will never go there again read more

They took super long to make a small portion of food they were dancing and stuff and laughing when our food was sitting in the window

Probably one of the worst McDonald's experiences I've ever had my wife order oatmeal forgot to put the milk in it served served it to us looking like paste. I ordered an Egg McMuffin it tasted like it came out refrigerators instead of my microwave To put salt on the won't I tried to call the place and complain and they don't pick up the phone. The subpar McDonald's gives all the other McDonnells a blackeye. If I were you I would avoid this McDonald's at all cost read more

I ordered the breakfast with the pancakes, hash browns , sausage , eggs and biscuits went all the way to the campground and had the condiments for pancakes but no pancakes or hash browns come on Mcds fill your orders correctly to your customers read more

They never get our order right! They just don't listen! We go to Sterling McDonalds , haven't had any problems.

Nice and clean, has 2 separate eating areas in addition to the main one, one is for kids with a tv showing nick jr. Staff was friendly and helpful despite it being busy on thanksgiving afternoon. read more

The bagel was not toasted and it did not have the breakfast sauce. Also, I was not provided a sleeve with my Americano coffee. The cup was too hot. Not to mention, the lady didn't even know that they serve Americano coffee. Obviously, there is lack of training at this particular location. read more

The food is great and they have good machines but one cashier is EXTREMELY slow and another cashier was rude and damaged my experience. The rude cashier was named Jasmine read more

If I could give less than one star, today would be that day. I had arrive with my children, gotten them settled in the PlayPlace, and just ordered food when a member of the staff rudely poked her head into the room and kicked everyone out. She claimed that they were having the room cleaned, but there is no cleaning crew and no one in the room to clean it. read more

Nice McDonalds in part of God's country. Clean and courteous environment.

Went for a mc double and the fucker had hair in it! I know it wasn't mine, because I don't have blond hair, and it was melted in the cheese!

This place is the worst mcdonald's i've been to. i understand sometimes when theyre busy it may take a bit longer, but going there when it's slow and they still take forever.. and my iced coffee tastes horrible lol. read more

Its your typical Micky D's. Average food. They now have free WI-FI. So that's a Plus. I would recommend eating here. Its easy on the wallet, and convenient. 4 Stars. read more

Rock Falls McDonald's is the worst! They seriously need 3 windows! One to pay at, one to pick up your order and one to return what they messed up on! My word! I don't eat the FOOD here as its less than edible but I do get the Caramel Mocha coffee drink here and 9 times out of 10 I have to go back through or call and complain! They don't stir it as they are supposed to in order to get the POWDER MIX distributed evenly....they also like to put a MEDIUM size amount in a LARGE CUP! Not cool ...I watch them now as they are making it and they normally look confused in how to make it! Seriously? If you don't know how to make something get somebody who does! I mean how hard is it to make a cup of coffee?! Feeling pissed off ripped off and ready to make the trip to Sterling just to get the large cup of coffee that I pay for! read more

Well I was always a big fan of the golden arches but tonight changed my view on that n made me think.. first of all I had ordered my food already n needed to use the restroom. So I turn to go fill my soda pop n what did I witness as I turn to go..... a young gentlemen sitting at the table in the lobby picking his nose.. U think it can't get worse but oh it does... next thing u know he eats it. I instantly run for the bathroom cuz oh my goodness how nasty.. so as I stand there in the bathroom dry hivingiim thinking does this kid not understand what he just ate n how nasty it was. So I finish up wash my hands asap.. I walk out n walk up to the him hos nasty that is n u will not believe this part.. He works for mcdonalds.. On the grill. So I don't see myself going there or getting my kids chicken nuggets there again. That's just nasty.. so here my food sits untouched n paid almost $25 on food for me n family. I work with people n serve n gloves r a must n change them constantly read more

I went through the drive-thru at 9:29 a.m. on January 4, 2011. I ordered a sausage egg and cheese biscuit and three breakfast burritos. I came home a few minutes later and sat down to enjoy this breakfast with my husband. The biscuit was as hard as a crouton and the breakfast burritos consisted of a few cold eggs. I am extremely disappointed with my purchase. read more