I don't know what is going on but this location has dropped the ball twice now in the times we've come to order. The filet o fish was ordered as double and we got a single. The french fries were dry and overcooked and the sprite was missing the syrup. When we went to dispute over the mcdonald's app, not even a refund was offered. Basically gave us the middle finger to go elsewhere. It's such a shame because it's normally run really well! read more

While out & about running errands I stopped at this McDonalds for a quick beverage for me and fries for my favorite 4-legged friend. I placed my order in the drive-thru and once at the window, I decided to 'pay it forward' by taking care of the car behind me. I often do this to honor a family member who died WAY TOO EARLY in life! I tell the cashier that I'd like to pay for the car behind me and then leave a 'pay it forward' card for the cashier to give to the recipient. The card explains my family member's story and asked the recipient to repeat the actions shown to them in an effort to spread kindness! I've done this many times & many places. This particular day was NO different... until the cashier had to call the manager for a turn of the register key. I literally overheard the female manager SCREAM out loud to the cashier, ' the next person to do this..... tell them NO. I don't have time for this shit!' I don't know if she knows I heard her tirade, but what kind of way is that to speak of a paying customer? Better yet, what kind of way is that to speak of someone trying to spread good in this world? This McDonald's has lost my patronage as long as that lady is still a member of their management staff! Rudeness has no place in this world.... Especially when someone is helping someone else out! read more

I got a large dr.pepper and they gave it to me in a McCafe cup so I didn't get a monopoly sticker. read more

McDonald's - NO MONOPOLY STICKER. - Fast Food Near Me - Saint Johns, Florida

food is amazing love how the employees are nice to customers, service is fast and got my food in less than 5 minutes, and the ambiance was peaceful and relaxing while i eat my food listening to the receipt printer. read more

McDonald's - chicken Big Mac® - Fast Food Near Me - Saint Johns, Florida

Ordered 40 piece nuggets, two large fries, Oreo McFlurry and Big Mac. Staff failed to pack the Big Mac and chain is 20 minutes away from home. Called this chain and spoke to manager, Maya. She was unhelpful and nasty, and mentioned I can get a refund if I stop by in person and within the one week. I mentioned I probably will not be in that area as I will be away for the holidays. Maya said, "Well you will not get your refund" and hung up on me. I will never give my business to this location again. Poor food and customer service all around. read more

McDonald's - Fast Food Near Me - Saint Johns, Florida

Young man who took my payment was super nice. Young man who gave me my food at 2nd window was miserable. He does not need to be helping customers. read more

Worst preparation ever. So I ordered food through the app so I could just walk up and get it when I got there, but I tricked. You have thought that the app would have told you that the lobby was closed. So after waiting for a whole called and asked was there a way to get my food and the girl said that I would have to go through the wrapped around the building drive through. I expressed that my food would be cold by the time I got it and and she said it wouldn't because they would keep it in a warmer, but just like I said the food was cold when I got, well rather stale as I thought it would be. McDonald's, get together, now I have a bunch of cold food. Oh just so you know it till me from 730 to 755 to get through the line read more

Probably the worst run McDonalds I've ever been to. All trash cans are over flowing. The drink counter is a mess. The drive thru is open but the microphone is not working, so there is a line of about 8 cars waiting to order at the windo read more

Bad service! Always forgetting to put all the food in the bag. They don't honor if your order went through on the app and then says sometimes it doesn't work. read more

This is the best McDonald's in the world. The manager and employees actually care and work with a purpose. I come here often bc the service is the best read more

I have had many issues with this location missing items from the order in the past, but today was diffrent . I ordered 3 triple cheese combos with no mustard and we drove away. On our journey we began to eat and we noticed there was mustard present on the burgers. On my burger they attempted to wipe it away and cover it with ketchup. The French fries also had hair on them. I guess someone was not wearing a hair net. We called to complain and they asked us to comeback and return the food ,but we were too far away and I was a little disgusted after having someones hair in my mouth to eat at that location or any other. At least the hair was not on the burger melted between the cheese like a few months ago. Manager was rude and unapologetic for their staffs mistakes. We will not be going back to this location for a while. only giving a 1 because I can't leave a 0 read more

Rude manager. Overcharged for breakfast items. Got an attitude and eye roll when I inquired about it and asked for the difference.

10:55pm is NOT 11:00 I agree it's not ideal having someone place an order that late but it's still within acceptable business hours. read more

I only stop here for iced tea each morning via the drive thru. The staff is awesome and tea perfect, half cut, but the drive thru is often slow . They are awesomely busy so the people must love. It is located in a pretty treed lot. read more

McDonald's - Fast Food Near Me - Saint Johns, Florida

Food is as expected but the service is AWFUL. There is never any condiments, napkins, or straws out and stocked. I had to ask for straws and felt like they weren't listening so I asked again and a young lady gave me the rudest response like I was annoying her by asking. She filled the container and just walked away without a word to my quiet kids patiently waiting. I'm very disappointed in our last visit and wish my kids didn't beg to dine in. read more

Was indeed surprisingly shocked when I opened my bag and and saw the tiny burrito. I wouldn't mind spending dollar fifty for a nice breakfast burrito...you expect a nice size burrito and you get one that's a size of a firecracker it's very disappointing. read more

McDonald's - New at McDonald's firecracker burritos two bites and they're gone. - Fast Food Near Me - Saint Johns, Florida

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I ordered two soft drinks tonight in the drive thru. First I was the only one in line. When I asked the girl at the window which drink was which, I expected an answer. Apparently it is acceptable to tell your customers that you don't know and walk away. I tried calling her back as she ignored me. I know it's not a great paying job but come on....better yourself read more

Such rude service especially from this girl in the front window, didn't catch her name but she was so disrespectful. Anyone in the store could hear me cal out to her to ask a question but she plainly ignored me, twice at that, and gave me the wrong order. I go back inside to get the right order to have her vaping manager with no mask on by the way, remake my two Carmel frappes with extra drizzle. Just two drinks, not that hard. I never knew it was that hard to make one. I work at McDonald's so I know how it goes but I didn't think that I would receive such weird service. I understand it's 9:20 and we all are tired but that's no excuse to be disrespectful. It's not even like I made a big deal in the store, I asked politely and the girl at the window had the audacity to bad mouth me to her manager and whoever else was around. I had people staring and gasping at me like I was a villain or something. I really could care less about what someone has to say but it just shows the maturity level and status of the restaurant, including the staff. The only nice one was the guy at the window, the manager was high and giggly, and the girl at the serving window was just plain rude and annoying. All and all, I've been to better McDonald's. You just gotta catch the right people at the right time is all. read more

I mean, how come when I order a Bacon Ranch Grilled Chicken Salad, they fail to add the first Ingredient? Zero bacon on this bacon salad. I really don't understand why this location continuously gets order wrong. read more

McDonald's - No bacon on this Bacon Ranch Grilled Chicken Salad! - Fast Food Near Me - Saint Johns, Florida

they start ignoring druve thru customers about an hour before they close. sometimes they will get on the speaker and tell you they are closed when it is not the case read more

I've stopped eating at this and most McDonald's restaurants. The restaurant is often dirty, the food is of low quality and the service is abysmal. I'm not sure how, but McDonald's has cornered the market on dirty restaurants. Have you seen (or tried to use) a bathroom in a McDonald's lately? How often do you clean your bathrooms? How often do you clean your restaurant? It is not appetizing at all to eat in a dirty restaurant. I like to wash my hands before I eat but yet I get the feeling I am coming out of the bathroom dirtier than when I went in. The food, what can I say. I remember years ago enjoying a quarter pounder with cheese and fries. What happened? The food is very low quality these days. I often wonder what exactly I am eating when I eat at McDonald's. The service is simply terrible. I realize they have a bunch of sixteen year-olds working there but even with expectations set low it is bad. How many times has McDonald's handed me the wrong change. Apparently simple math is not a prerequisite to working here. How many times have I waked in only to be ignored by the staff? I understand you are busy but how about try a "hello, I'll be right with you" and a SMILE. How many times have I ordered unsweet tea only to be jolted by syrupy sweet tea? If you want to learn how to train your staff, simply go visit a Chick-fil-A restaurant and watch how the staff interacts with customers. It's unfortunate because I really enjoyed eating here years ago. I know your restaurant can do better and it's time you raised the bar. When you do, let me know and I will be back. read more

These fools cannot put together a correct order to save their lives. The last 3 or 4 times there hey have completely messed up my order. I know it's just McDonald's, wast to long ago they prided themselves on getting orders right. I guess this is what you get when you have dumbasses running the show. read more

Let's be frank, it's McDonalds. The late night booty call of restaurants, no one acknowledges going there but we all do. This location is better than most in that it's clean and recently updated so it's pleasant enough. The staff is better than most and helpful. I work in the area and they are friendly on a consistent basis too. The food is tolerable but they do make an effort to make things fresh and got that they get my respect. read more

I've been going to this location since I was in 5th grade, I always thought this was the nicest McDonalds in North Florida. But how in the world do you not have McGriddles nor Biscuits? I'm pretty sure that's like some of their top sellers, and something they'd keep up with? I guess not. So I ended up having to go to one of their competitors to enjoy my breakfast. Wish I had better things to say. read more

How is it possible to be this terrible. This has to be one of the worst McDonald's on the planet. Tonight we had to just walk out mid order because the MANAGER ringing us up was so rude. You could tell they tried to make the Dining room appear to be closed, some lights off, chairs on the tables, one of the doors locked. We almost drove off but decided to try. I wish we had just drove off now. We ended up at W**dys down the street. At W**dys everyone was friendly, food was fresh and fast. JUST SKIP THIS MCDONALD'S and save yourself the trouble. read more

I stopped in for a quick lunch order. A standard combo meal. I had to wait almost 15 minutes for my meal and got attitude from the counter person when I inquired as to the status of my order. They seemed more concerned with getting the drive up window customers served first. I've been to this location more than once but this will be my last visit to this McDonalds. They have a lot of problems and need to get them fixed real fast. read more

Usually had good experience at this location but today it took them 20 mins to get me the correct order in the drive thru. I don't know what happened but they kept trying to give me the wrong order. When I finally received my correct order, it was missing an item. When I asked for the missing item, the employee who give me my food acted like I was causing trouble. Never going back. I give 2 stars based on past experience. read more

I've gone here 3 times and 2 times a man who has white hair has scammed me and did it today I've ordered a Travis Scott meal with 10 piece nuggets charged me for my burger fries and drink even tho it's supposed to be a 6$ meal and almost 5$ for nuggets and came out to be 14$ this is a scam read more

This place is improving. You can see the effort put in. Especially in thw temperature of the resturant. It used to be so cold!

My favorite always pleasant friendly,plus food is delicious You should try it. The staff is friendly the drinks are fresh And love the French fries read more

Whoever is working the night shift on 12/11/19 at 7pm is possibly the worst crew I've experienced at this particular McDonald's. I mean yes we all know it's McDonald's but the workers never said a word to us and we waited maybe 10 minutes on food without explanation. Never coming back to this location here at night ever again. read more

Went in on a Thursday night at 7 o'clock and ordered 2 ice cream sundaes. The girl made one and disappeared for almost 10 minutes. Store seems under lead. The workers in the kitchen seemed to be smiling and enjoying themselves and still doing there job which was about the nicest part of this experience. The cashiers and runners were struggling. Poor customer service. I used to manage a McDonalds about 6 years ago and it was difficult to motivate the team but this was sort of disorganized and felt neglected. Store is in a nice part of town so I was surprised by this experience. read more

We've been here a few times and have never received our order correct. Food is cold and deserts are never full. They fill them half way up the cup. Won't go back. read more

Employees are usually pretty nice here, but there is ALWAYS a wait (often times between 10-15 minutes). It doesn't matter the day or time. The only reason I come to this one is because it's closest to my house. read more

We went here on June 1, around 5:30 pm. We ordered through the drive through. we ordered 2 happy meals, 4 double cheeseburgers, 2 Big Mac meals, 2 quarter pounder meals and a couple extra drinks. I did ask that fresh fries be dropped. The Big Macs were ordered with extra sauce and 2 of the double burgers were ordered plain with Big Mac sauce. The drinks were filled only 2/3 full, I gave them back to the guy working and asked him to fill them up, when the food came I checked the Big Macs, no extra sauce, only one of the doubles had the Big Mac sauce. I told the guy I paid extra for the sauce and I didn't get it. He brings me a small plastic container the size of a to go ketchup in some places, filled about 1/4, so I told him that wasn't enough so he put more in it. When I told him I paid extra I expected him to give me more than one little container. I paid 30 cent extra for each burger with extra sauce and still didn't get it. The burgers were old, and dried out. The cheese was hard and crusty. What happen to the "quarter pounders" cooked fresh. That's a laugh. Where's the manager when all this is going on? read more

Personally, I have lived in this area for years. I have been to this McDonald's for a while and I have to say that it is not bad. When I was little kid, I used to love McDonald's and their food. And most of the food is pretty good, there milkshakes and mcflurrys are great. There coffees ok, and the burgers are also pretty good (for a fast food place). All in all, this McDonald's location has pretty decent food, I would recommend this place for people who are hungry(for fast food). read more