Firehouse subs has long been my go-to for subs! I've been to many different locations and by far, this is my favorite one! This location is quite a bit smaller than most, and several times there has been a long line out the door to place an order! But each time I have been there the staff always ensures that my order is fulfilled quickly and correctly! As a matter of fact, I can only think of one time that my order was incorrect upon pick up. Unfortunately, it was a to-go order, and the macaroni and cheese was forgotten. I should've checked before I left the restaurant... so I'll accept the blame for that! This location is always clean and The staff is courteous. Sometimes, if later in the evening, they have fewer selections of chips -- but, they likely haven't gotten a moment to restock! If using this location, I would have to recommend that you get your order to go or take it and sit outside by the water fountain because there is very little seating on the weekends at lunchtime. There's no way you're gonna get a seat inside! read more

0/10 if possible. Never had a problem until recently. Walked in around 6pm placed a simple two sandwich order and sat there for over twenty minutes while everyone behind me got their order. Not until I got up and stared the employee in the face did they admit "the order got pushed to the back" with attitude. She immediately asked if I wanted a refund and I said yes. And of course they can't give the tip back for the 0 service they provide. Terrible employees terrible attitudes. Will never go here again. read more

The food is horrible and the service is slow and and the building it horrible nasty and not cleaned and organized and the employees are just mean rude and disrespectful and look bored and miserable I don't feel welcomed at all.......... Never come here trust me go to subway 100% fresher and faster and wonderful! From Lauren read more

Clean restaurant and fast service. The people working there are nice and friendly. Ingredients were all fresh and delicious.

Two slices of cheese on a large, two. Didn't toast when specifically asked to. I've tried this place twice, giving it the benefit of the doubt, but our visions of a proper sub differ. Not the place for me read more

I went here for dinner and had the hook and ladder sub with ham and turkey "fully involved" with all the ingredients. The sub was hot , fresh and tasty and was highlighted by the datil pepper sauce. . The place was clean and the staff was friendly. read more

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Wanted to skip the line and ordered really early for a large Firehouse Hero fully-involved on white bread through the app. The sandwich was a good size and generous with meats including premium roast beef, smoked turkey breast and honey ham. Topped it with provolone cheese with lettuce, onion and tomato and we got ourselves a real sub. Extremely happy with the sandwich ready to go and when I got there to pick it up and not have to wait. Tip. Ask for Captain Sorensen sauce, it's there signature sauce that makes the sandwich even more flavorful and a add a little bit of kick to it. read more

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Surprisingly, I have lived in areas with Firehouse Subs for many many years and this is the first time I have eaten here. I must admit that I was pleasantly surprised at how good it was. I got the brisket cheddar sandwich and my wife got the steak and cheese. They were both hot and the cheese was melted throughout. There was no need for any type of additional sauce. There were several other subs on the menu that I look forward to trying in the future. The only knock on the review is that they made an error on the bread and switched up my bread and my wife's. Not a huge deal but she is not a big fan of the bread they gave her. read more

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Meatball sandwich with light sauce, banana peppers, jalapeños and they used to have a mango habanero sauce that was perfect for it. Would love for you all to get it back ! read more

Being a fan of a good sub I had to check out the new firehouse. This location is a little smaller then most and had a smaller sauce bar as well but they did have their famous Datil Pepper sauce and that's all you really need. I ordered a large New York Steamer since I always enjoy corned beef and pastrami. For $9.39 the sub is huge and will for sure fill you up which stands out from a lot of other places large subs. My only issue was that the meat seemed to be quite wet which caused the bread to get soggy is certain spots. Beside that service was nice and quick. Just can't stand soggy bread. read more

Firehouse Subs - The New York Steamer. $9.39 - Fast Food Near Me - St. Johns, Florida

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Restaurant of the future? I hope not. Small location with not enough tables. Ordering was slow. Getting our order took 20 minutes. What I thought would be a quick lunch took nearly an hour. Only one Freestyle soda machine. Means if they are working on it, you can't get your drink. Perhaps this has to do with starting the new location but not a great impression. The food? Typical Firehouse. read more

When i placed my order it said that a confirmation would be sent once order was processed. My order got canceled just as I was a few minutes away from pick up. Seems Grubhub is the service provider and had a "technical" issue. When i called location they had no record - so i had to tell them my order and wait longer read more

Nasty !!!!!!! Very disappointing this is a new location and Alredy going downhill. I guess I'll go to the Baymeadows location they NEVER gave me food like this. Why would the cook even send this out ? read more

Firehouse Subs - This was my beef and Smokehouse Beef & Cheddar Brisket - Fast Food Near Me - St. Johns, Florida

I ordered my son a sandwich here for pick up over the phone. She told me 5-10 minutes. It was 45 minutes!!! Good thing there isn't a real fire or everyone would be dead. On a side note, my kids generally like the subs here read more

Busy lunch rush - line from counter to door. Young man working register - 'Eric' - he was amazing. Very nice, professional, well spoken teenager. He is a great asset to your store. read more

I've been here twice and so far so good. First off, it's brand new which is nice. Everything is super clean and sparkly. What I don't like is how busy it's been both times I've come in at lunch time. Now, a busy place is fine, I can handle that. But the layout is simply not conducive to a crowd. First off, the seating area is in the middle of the traffic flow, so you're in the way. The lack of seating is an issue and you feel like your standing on top of the diners at the tables because the store is actually really cramped. I take my items to go because it's simply too frenetic in here when I've come in. Now, on an evening I'm sure it better, but be aware if crowds or cramped spaces make you as uncomfortable as they do for me. As for the food, I have no complaints. My sandwiches were prepared as I'd requested and the staff have been friendly both times too. So far, so good. read more

Order in store and it took 45 mins. No explanation of the wait or apology. Will not come back or recommend to anyone. Waste of time. read more

I've been eating here almost weekly. On May 8th I sent in 9 receipts to be added to my rewards points and all I get is emails saying they are working on it or no emails at all. I've tried contacting them thru the website, and the app and thru emails. So just to let you know, at this point they've lost my business. read more

I'm always highly satisfied!! Jordan and Caleb, Alex Alia, Jayden are the best!! I love firehouse.

Thought staff was great, firehouse is firehouse. They can't read though so don't order online for delivery.

This is the worst firehouse I've been to. Firehouse has always been my goto for lunch because of the fresh hot subs that are always consistent from location to location. This one is a oddball for sure, this location is always late on takeout orders, the machine for drinks is never serviced and normally out of most flavors and when you ask them to replace the syrup they roll they're eyes at you and keep making subs. The subs themselves are normally soggy by time they get it to where I can get a drink because they rush when they make them and do not drain all the water out of the meat after they steam it. Goto the one on SR13 instead!!! read more

Second visit to this location. Horrible managed by whoever is in charge. No sense of urgency. Close to 50 mins to make my sandwich. One sandwich. I will never return to this location again. Whoever at corporate decided to trust this person to run this location made a poor choice. read more

3 stars because the food is amazing...I love the Turkey bacon ranch. It took the staff here 40 minutes to make 2 medium subs. I was in a rush too. ALWAYS CALL AHEAD!!! They take forever. read more

Waited 50 minutes for one sandwich. While I waited saw multiple customers ask for refunds. Customers who ordered online also had to wait. Not sure why such a delay, there were 6 people in the kitchen. I've also left a Google review, received what looks to be an automated response. Afraid this review will follow suit. The managers/owners really need to address this issue and invest in proper training and efficiency. This store opened to be a 'grab & go' with its layout!?! Way too many other reviews also address these problems...Doesn't look like they're being taken seriously. Not sure I'll be back to this location. read more

Terrible! Ridiculously long wait for 1 sub! Will never go back! Either hire more people or don't accept the orders without telling people how long the wait is! read more

fast & yummy plus everyone greeted us when we walked in which was pretty nice. i live close by so i'll be in more often

Big fan of this Firehouse location. Clean and friendly environment - I've been coming here for a couple of months now and haven't run into any major problems. read more

Solid 3 stars. The food isn't drop dead awesome but the subs are consistent and the service is adequate, sometimes reaching levels of superb. I personally prefer subs from that ubiquitous Florida supermarket chain. If you have spent any time in Florida, you know what I mean. Nonetheless, Firehouse has a few tasty sub combinations, but the meats just aren't as fresh as my other favorite sub maker. I wouldn't recommend the Mac and Cheese. The menu says five cheese but it tasted somewhat bland to me. In summary, if you are a fan of steamed subs, you should try this place. read more

I enjoy Firehouse, but I was disappointed to see an employee chewing gum while handling food. Incredibly unsanitary. You'd think a new location like this would be on top of health regulations. read more

The young lady that took my order was patient with me even though I didn't know what I was doing lol. My turkey sub on whole wheat tasted great; my son said his meatball sub was ok (but come on - if you want a good Italian meatball sub you need to go to a real Italian place, right!?. Limited indoor seating due to Covid, but plenty of outdoor seating. Place was very clean. And you have the option to round up your bill for a donation to First Responders for equipment - Win-Win! read more

Lady that took the order didn't get the order right. Took them 20 minutes to make 3 subs and I was the only order because they "forgot they had an order to make" as they joked around about it. After getting home, I checked the 3 subs and they still wasn't correct. SMH. Last time going to firehouse subs. read more

I would be giving this place a 3 star review due to the lady cashier ruining my mood for being rather pushy, and obstinate with the ordering process. But if it were not for the fact of Christian who I assume to be a server/cleaner, and his wonderful customer service to me it truly may have been 3 stars. He was splendid with his attitude. His impactful welcome, and his smile, willingness, and enthusiasm. I honestly love that there are people out there willing to go out of their way to make sure we the customers are well taken care of. I used to be management for a restaurant in the past, and this is the kind of service I would always love to have in the restaurant I managed for. The food was delectable, on point, and generously portioned. Definitely filled my appetite to a T. The lobby was clean (I assume its the same wonderful person who attended me because I also saw him making sure tables and floor were spotless. Honestly overall a good experience, and will definitely be coming back for more. A better attitude in a restaurant, with positive thinking will go a long ways for you guys. Thank you so much! -K.A. read more

Picked up from this location a couple of times but finally went in to order yesterday. The location was EXTREMELY clean and well organized. My order was taken quickly and while I filled my drink my order was already done! Granted there were only 2 others waiting before me. The food was exceptional. I have yet to be disappointed by Firehouse much less this location. My order was exactly correct and very fresh! Very satisfied! read more

The most pleasant firehouse experience ever! Great service with a smile and friendly. Definitely not the normal these days. Very happy with the experience and food. read more

Food will always be hot and good, BUT: On One occasion I was standing in line all by myself, nobody to take order. On the next visit it took 40 minutes for my two sandwiches. They prioritize online orders which is a plus but should be a balance of it. read more

Went in to order a sandwich, and before I could even order, I was told it would be over 45 minutes. I have ordered from other locations and never had to wait so long. There was one other customer in there that also left, and as I sat typing this out, I have seen several people go in and come right back out and leave. Unacceptable and I will not return read more

Love Firehouse but walked into this location and was told 40 mins to make a sub. How is that even possible?!? Walked out, and won't be back. I can go to an actual restaurant, order food, eat, and somewhat digest by the time I would've gotten my food here. All set with this location. read more

Terrible experience and terrible customer service. I ordered a sandwich dealing with rude staff and they didn't even call my name when my sandwich was ready. I had to inquire if my sandwich was ready after I saw a sandwich sitting alone on the counter. I won't be spending money here again! read more

This is a new location at Durbin Plaza and I was very impressed with the service and the quality of the food! Will definitely return!

45-60min to order and get food. I hope it improves soon. Food is fresh and tasty, just make sure u take a vacation day if u plan to pick up from here. read more