My favorite McDonald's! I love how clean it is. I love the managers who are always so HELPFUL. Great food quality, every time I get my McCrispy it is always CRISPY Don't even get me started on their double quarter pounders, they make me want to get up on the table. All you big backs gotta be nicer. read more

I've never had my order be complete or correct. Even when using the app to order, things are always missing and there's no way to report or refund in the app. read more

I don't like writing bad reviews but today was BAD. I understand there's hype surrounding the Hello Kitty x Godzilla collab going on and maybe this worker was tired of answering the same questions over and over but it was no excuse to be super rude. A friend told me this particular location would have Cinnamoroll x Destoroyah toy. My sister and I made the trip to this particular McDonald's location. From the drive thru I ordered 2 Happy Meals and a Filet O Fish. My sister wanted BBQ sauce. After we paid we drove to the next window to get our order. A girl wearing glasses handed me our order. I asked her "can I have BBQ sauce?". She yelled "NO" at me. I was shocked at the rudeness. My sister made a face at her. I asked again "so, we can't have BBQ sauce?". She replied "oh" and then gives me the BBQ sauce. WTF. On top of all that she didn't even give us the Filet o Fish. Now I understand why they have an average rating of 2 stars. read more

The evening manager at this location (older Hispanic lady with ponytail and grey hair) is super rude, obnoxious and should be fired. I made a minor complaint about the slanted soft serve for my 4 yr. old because I didn't want it to fall on her. Well, she told us to "get the f out of here" in front of my child, even after I asked her to stop the language. I would have left but not after the cursing in front of minor. Never seen this any at other McDonald's. Not that I expect much customer service but this is unbelievable. I filed a corporate complaint, but I did not see any real action or accountability. If you have a child and don't want them to be exposed to profanity and low-life's, avoid this place at all costs. read more

I must express my extreme dissatisfaction with the staff at this establishment. I strongly advise against visiting this store, particularly if you wish to avoid further negative experiences, especially if you are already having a challenging day. I placed my order via the application, but upon arrival, I was unable to utilize the "I'm already here" function. When I attempted to address this issue with a staff member, I was initially ignored and subsequently met with an unprofessional demeanor, leaving me without a resolution. Upon exiting the premises, I observed other customers encountering identical issues, which also remained unresolved. There is a general consensus among patrons regarding the discourteous behavior of the staff at this location. read more

As if you guys actually listen to your customer complaints. It is 9:21 PM. You have an Uber delivery doorbell for drivers like myself to pick up orders. I ring the doorbell and the person inside tells me to go around and get in line where there is about 15 cars in line. I tell them I'm here for an order. You can just walk it to the door and they refused they tell me to get in line. What the hell is the purpose of an Uber doorbell where you can walk 10 feet and give the driver the order? This place is full of a bunch of lazy ass people and it continues to get worse, and no managers ever replied to these reviews ever. read more

I didn't get my son's toy from the happy meal. I visited this McDonald's drive-thru on tonight, and they had me waiting in the drive through for at least a minute. I had a 50-dollar bill, which was all I had left since I had lost my debit card. When I got my change back the manager looked upset, tapped the sign twice, and said, "Next time, we won't take it." I explained that the sign only stated "100 dollars," not "50 dollars." However, the manager ignored me and left me there, talking to myself. I understand that management has rules, but if they don't want to accept 50-dollar bills, they should update the sign and not give an attitude. If I could I would leave a 0 star. read more

Do not place any curbside orders, unless you have 20 mins to burn and enjoy cold soggy food. They don't come outside to deliver your food unless there's a minimum of 2-3 cars waiting for their curbside orders. This is to reduce employees having to walk in and out numerous times. So instead they wait for more orders to be placed then bring out everyone's order in one go. I waited about 20-25mins and seen dozens of cars entered the drive thru and left with their food. Shady and unfair strategy especially to those who placed their orders on the app early and waited... read more

Don't charge for condiments/sauces you already raised food prices ridiculous. Ask for an extra syrup didn't have change so they said we.NEEDED TO PAY. $.45 cents so he said fine and handed a debit card over and they charged us the whole dollar does the McDonald's corporation really need charged for sauces read more

McDonald's - Ridiculous any other location you ask for sauce no issue here they charge u a dollar if you dont have change - Fast Food Near Me - San Jose, California

Giving 5 stars for Alan! His customer service was really nice even when it's super busy so shoutout to his professionalism!

Idiot cashier and idiot manager do not understand their own coupons. Free survey coupon is Buy one SANDWICH and get Big Mac or Sausage McMuffin free, I ordered Steak, Egg and Cheese Bagel and they would not give me McMuffin unless I ordered and paid for another McMuffin. Been using this coupon for several years without problem until recently. Staff and management is poorly trained and service has gone downhill rapidly this past year. The 1.9 star rating is well deserved -- try the Burger King down the block towards McKee for superior service and intelligent employees. read more

Bad location but my go to! The front door is locked so ring the doorbell and wait for someone to let you in. The fries are hit or miss, most of the time old oil but it's a good pick me up. Favorite deal of all time is $2 bucks for a large fry and a large unsweetened ice tea on the app. The best fix. Recommend either curbside or in person as drive thru is horrible here. read more

We ordered 3 sundaes and they were the most pitiful looking sundaes I've ever seen. They were filled up to not even half full. There was very little hot fudge topping even after asking and paying for extra hot fudge. My wife immediately said that they were unacceptable. They were so snotty with us that my wife asked for the manager. The worker responded with "I'm the manager". There's NO way this guy was the manager. So arrogant and ghetto. Anyway, they told us to go park so we did. A girl brings it out to us and they barely filled any more than the original ones. My wife asked what the managers name was and she kept responding with "why do you want to know his name?" Again, SO nasty and rude to us. This is the closest McDonalds to my house and I will NEVER be going back there. Maybe we came at time for those nasty people to be working but the fact that those people are working there speaks volumes about this location. read more

I've been coming to this McDonald's for years. I guess I haven't been back to this location since I started writing Yelp reviews. Fry-days are free. Free medium French fries w/$1 min purchase. Order ahead and quickly picked it up. Friendly customer service! read more

McDonald's - My wife's $1 purchase - Fast Food Near Me - San Jose, California

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This mcdonalds constantly rips me off when I order a large fry. They never fill up the large fries container all the way. Its happened multiple times, I dont know why they underfill the large fries like this. Please check your large fries if you visit this location. read more

McDonald's - Fast Food Near Me - San Jose, California

Leave this one a zero star I totally would, but I had to leave something. I cannot stand how many times I have came to this McDonald's and every single time they've gotten in my order wrong driving through the drive-through they do not give you your receipt as you pass through then when you come to the second window, it's like did you get your receipt as you're explaining to them your meals incorrect they do not explain to you using the app what's accepted what's not. Then you go on side to try to explain to them because you can't hold up their line so they make you park and when you get in nobody knows what you're talking about. Nobody knows how to print a receipt. The two management women very rude and they don't even try to make it right with a customer and the only reason why I continue to come to this McDonald's is because it's literally the only one by my daughter's school to grab her breakfast before school. read more

The lady that handed my food at the window was rude. I ask her nicely why no creamer in my drinks she says put your own creamer its in the bag she says. The line is not even busy I am the only one in it. She should not be working there with that kind of attitude. The lady that takes my order is nice. All McDonald I go to they put creamer in my sweet tea. I wont be coming bak here anymore. You need to take action this kind of behavior read more

I purchased 2 small orange juices and 2 breakfast sandwiches, totaling $18.99 this morning. I gave the cashier at the drive thru window a $20 bill. I should have gotten back $1.01. Instead, the cashier only gave me a single one dollar bill - no penny. When I asked for my penny, she said this location does NOT have pennies. When I went to the pick up window, I asked to speak to the manager, which the lady at the window said she was. I asked for my penny. She said "no", we don't have pennies. I said I considered it stealing my money and would call the police and wait for them to show up. She found a penny in the cash register nearby, which I could see, and threw it into my car. How can a company think it is OK to steal from it's customers? Extremely poor customer satisfaction/focus! I will never go to McDonald's again! read more

fries are dry, mcdouble looks like they took 1 burger meat and just cut it in half, dry af, nuggets are dry, chicken wrap is dry. if this is the state of mcdonald's in the bay area, pack up and go home. mcdonald's will have no future here. i call this a low effort fast food. in the same league as carl's jr. read more

I love the food , customer service was excellent!!! The employees were great and fast . Definitely recommend it

Under any means don't go to this McDonalds. The service was horrible. The employees and managers were extremely rude. They messed up my order and when i asked to fix it they told me to go around and order again. read more

This is still one of the 2 neighboring locations near home so I am forever returning regardless of the irritating quirks that this particular McDonald's has. Long lines @ the drive thru are still unavoidable but the food is typically hot. Fries, on the other hand, come out kind of stale at times- what's up with that?? Service is pretty speedy but the employees are extremely short. I recommend you come prepared with your order to help speed the entire process along, it'll also spare you a few sighs and glares. 2 stars overall but one added star because this place came through on my last two visits for their soft serve on a cone. YESSS!! THE MACHINES ARE UP AND RUNNING FOLKS!!!! & THE CONES DON'T TASTE AIRED OUT. YAYYYY!!! read more

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I mean its a McDonalds so I guess I dont expect much but they put cones today way before closing in the drive thru so no one could order and I thought that was super lazy and annoying that McDonalds up their prices do much fora terrible customer experience read more

This is my usual go-to because it is nearby. They do a decent job on the orders, occasionally messing them up, but not too often. They've had a problem stocking the filet o fish lately. It seems they've been out of it for weeks. I've only eaten inside a couple of times, and it's like any other McDonalds. I usually order my fries and Nuggets crispy and half the time they get it right. Don't expect too much, and you won't be disappointed, I'd put this place in the top 10 percent of McDonalds I've been to. You won't get the service of an In N Out or Chick Filet, but if you want something quickly or are craving salty fries, you'll appease that desire. Parking is a nightmare here, especially when it's busy. read more

Not allowing a refill on coffee or drinks makes coming here not worth it. Feel bad for the employees who clearly have a franchisee who doesn't respect them. read more

McDonald's - Valued customers lmao - Fast Food Near Me - San Jose, California

drive-trhu Saturday morning Sausage Egg McMuffin: bun was cold. The condition of the bun for these is important. read more

I don't know what kind of curse this mcdonald's is under, but it's the worst one I've ever been to. . The drive-through is a nightmare, blocking the entrance for the poor souls who want to go inside. And don't even get me started on the ice cream machine. It's always broken, like it has a mind of its own and hates humanity. I wasted 5 minutes of my life waiting in line, only to be told that there was no ice cream for me. Why do you do this to me, macdonald's? Why? read more

50 cents for a sauce that should be free. Corporate greed at its finest. Will never go here again. The burgers are smaller and they have already upped the price sever 100%. I remember going here and a mcchicken is a dollar. f*** this place read more

Horrible horrible service I come here a lot and this morning my child sandwich had a bug in it I ask for a refund on only his sandwich and not 1 or 2 but 3 Looked to be supervisor went all crazy yelling in Spanish acting a fool when asked for refund discreetly, they decided to outrage their Latina attitude, which was totally uncalled for I wasn't asking for a refund for my full order only for the sandwich with the issue read more

Staff doesn't listen to orders. Well they do but they don't actually care to put in the right orders. Also be sure to look for sauce packets are correct, my son ordered sweet and sour sauce with his chicken nuggets and instead they gave a bunch of BBQ sauce. They also missed things on our order and I had to fix it at the drive up window where you are supposed to pay. Overall I know the standard of expectations should be low on fast food but still the fact they couldn't get the order correct or give the correct things that I paid for was frustrating and annoying. Definitely avoid this location at all cost. read more

Only been to this McDonald's drive-thru even before pandemic except a couple times I've ordered mostly the medium caramel frappe, the ice cream, and the cheeseburgers and fries What's interesting about the ice cream is that it comes in a cone, so good luck to those who want to eat it and drive-thru at the same time read more

I very upset I order a happy meal with cheeseburger for my daughter and large fries for me and 6 piece nuggets so I paid for my items. Then when I got to the window I ask the girl if I can get honey mustard for my nuggets and she told me I had pay 45 cents when it says on the window it's comes with 1 free sauce . I try tell her the cheeseburger was for the happy meal and the nuggets and large fries for me so she gave me the bag with no cheeseburger and just nuggets in the happy meal .. I'm so upset now my daughter doesn't have cheeseburger that she wanted .. I don't want drive all the way back to get it pissed off read more

Review for Drive Thru - I appreciate that there are two lanes for the drive-thru to speed up the process of ordering as this location gets pretty packed. Located in the corner of the strip mall makes it an easy place to stop in for some quick meals. Claimed my Thank You Meal and ordered with ease and they honored it until the last day. I would say that the quality of the food here is good, but my Filet-O-Fish was skimpy on the cheese, otherwise, it was good and the fries usually range from warm and soggy to fresh and hot out of the fryer. I will say that their soda machine tends to run flat, especially the Sprite. The staff at the drive-thru have always been quick and pleasant with no issues. Be sure to ask for ketchup if you want though! read more

They messed up our app order.... need 85 chars to review this huh... well there you go for a 1 star

April/22/22 @ 10:20 am ... This McDonald's is trash. The girls that work here hate there job and take it out on customers. I asked for a sugar free vanilla iced coffee with light caramel drizzle and they gave me a regular iced coffee with no caramel so I NICELY asked if they could remake my coffee and the girl rolled her eyes and didn't even say a word but took the coffee out my hands then she decides to be petty and adds way too much caramel ... I don't have the time to be going back and forth so I just left but this is unacceptable. I understand we all make mistakes but just follow directions and don't be b**** about it. read more

McDonald's - Fast Food Near Me - San Jose, California

Warning, No stars, this is the worst mcds ever. I paid for 2 extra shots of espresso and they gave me milk!!!! Don't come here to anything!!! This is the 3rd time I'm never coming back!! read more

McDonald's - Just milk!! No coffee or espresso shots - Fast Food Near Me - San Jose, California

Managers never turn on app after 9pm and it's known here. They made me wait for a refund the next day. When asked why? They say this one is not corporate ran but a franchise. So buyers beware, they don't follow normal Rules here. Om a positive note, workers are nice but ran poorly. They are missing out on money cause people don't even bother anymore. Drive 2 mins in any direction for better deals through app after 9pm read more

I am concerned of all these bad reviews for this location. I on occasion get my order wrong but things happen we are only humans trying to keep up with this rat race and moody people. the McDonald's in Milpitas has their dining area open which is a definite plus but I don't like the vibes there. I like the location on Berryessa and capital BEEN WONDERING when they will open their dine in area. Other restaurants have dine in.......even Taco Bell!! So disappointing read more

The Manager took our order, her name is Maribel, she was being so rude and impatient with us. Yelling through the mic and answering in a rude tone. Will probably never return here but it doesn't look like it was doing any good before according to all the reviews on here. read more

Something is wrong with this McDonald's. They haven't have fish filet for at least the last year. Today we passed by and they didn't even have McChicken let alone the fish filet. I will just stop going to this location. read more