Usually when I come here, the staff at the counter are welcoming and helpful. This morning around 7:30 a.m., though, the customer service felt completely different. One employee was sending everyone to the kiosk in a tone that came off disrespectful instead of helpful. There was also an argument back and forth with another customer before they finally got helped at the front. I'm not trying to bash this location because I come here often, but the way customers are approached matters. Hopefully management can improve the morning customer service experience for the community. read more

McDonald's - Coffee - Burgers Near Me - San Jose, California

The service so bad. I went up to place an order, but there was absolutely no one there to take it--even though there were plenty of staff members standing around. One employee even pulled out their phone to use it; the manager saw me as well, yet neither of them said a word. read more

This McDonald's always makes you wait at a mobile order parking spot for your order they are terrible read more

McDonald's - Waiting as always at the terrible McDonald's - Burgers Near Me - San Jose, California

One star it's a lot, Bad customer service slow service, I wait 15 minutes just to get a happy meal come on This is a fastfast food. business ? read more

If i could put 0 stars i would!!! Every time i order either drive thru or doordash something is always missing or wrong. Today was cherry on the top, they didn't deliver my frappe and my son did not receive his chocolate milk. Also, why would they put a "Condiment" section on the app if they never deliver what you ask for?? PURAS PINCHES FALLAS valen madres smh read more

always sends you to the mobile parking spot in every order no matter how big or small it is, always mess up your order and the fries are verry soggy read more

I swear every time I come here there 2 big girls working are always so rude to mean for some reason every time I go my order mess up

Love the ambience of this McDonald's with all the amazing murals painted throughout inside and out. Employees were helpful with helping me get my order done through the kiosk, and then paying at the register. Food was OK. I wished my fries were a little bit more golden brown, but they weren't too bad at the fountain. Drinks are always perfectly carbonated. read more

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The golden arches has always been in my life ever since I was a little kid. This particular location seems to be much cheaper than the other locations and the lines here move very fast. They are always busy so every time I do come to this location, the food is always hot which I love, especially the crispy and hot french fries. One thing recently that I noticed is that there's murals all over this particular McDonald's location. It makes the McDonald's absolutely beautiful and adds a great touch to the community and neighborhood. I hope they keep it. I saw on the news that the mural is only temporary but hopefully they end up keeping it in the long run. It definitely makes this McDonald's location stand out for sure. Some of my favorite things I love to order is the chicken mcnuggets happy meal with french fries and a coke or the breakfast items, especially the sausage egg mcmuffin haha with hash browns. If you're looking for the cheapest and hottest McDonald's food, this McDonald's will probably be your favorite. read more

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McDonald's used to make the best fresh ice tea. Now they let it seep for what seems like days. It's so dark and will make your tummy hurt. I asked them to please make it fresh, they had me wait, for a few minutes and came out with what seemed like the same cup I returned. If you can't see through tea, it's not fresh! Has an old bitter taste! Yuk read more

Ordered an apple pie. Tell me why there is a dead spider its like baked in the filling or something. YES THOSE ARE THE LEGS YOU SEE AND THE BODY read more

McDonald's - Dead spider in my pie - Burgers Near Me - San Jose, California

I want to choose 1, but I'm not tryna start off the year w that type of negativity but.. This place consistently gets my orders wrong. I order with specific sauces and they give me something else. I've complained a few times already but to no avail. The last time, earlier this week, I ordered 2x happy meals and received 0 toys. It was terrible. Not for me, my kids. They were so upset they wanted to go back again. I know I'm supposed to check my meal but I'm supposed to check if I get the toy too..?! Blah! read more

Excellent service,staff was so friendly the food was fresh and still hot! The overall Excellent was great

Si quieres perder tu tiempo en un lugar, ven a este McDonald's en serio, trabaja la gente más incompetente y lenta de todo San José

Slowest McDonald's in existence, come here if you like to wait. Been sitting waiting in my food for 15 min now and I see others who have been waiting even longer read more

Dec 2 they cancelled my order the manager didn't help was useless this is why you don't make kids in charge

In their phone while working and the employee is hiding in the bathroom. They keep the bathroom locked

Bad customer service fries are all hard and no salt my toddler couldn't even eat them waited 35min for my order

Absolutely worst Mcdonalds . When I doordash an order they never give any sauces that I am paying for. I cant eat chicken nuggets without sauce are you serious! And absolutely slow if I go there. Go to mckee ur better off just shut this one down or hire staff that gives a shit. read more

The food is decent at this location, but god did the recent experience leave such a sour taste in my mouth. I ordered through the mobile app for pick up from drive thru, came like 10 minutes later, and the guy on the speaker couldn't hear me clearly at first but then we both realized that he wasn't seeing my order in the system at all. I pulled my car to the window and showed him my phone, showed that my order is paid for, and this is the right location. He asks for who I assume is the shift lead and she came with a peachy attitude and keeps asking if my order is [exactly what she's reading from my phone] and if it's paid, which I had confirmed thrice at this point. I just wanted a late night snack, it was a 5 dollar meal, I'm not coming to a McDonald's to scam five bucks. She then called over the manager who was very chill and said they'll get my order so I can just pull forward. I'm met with the same rude lady who slams open the window and rolls her eyes at me. Then she walks away without a word, and an assistant manager comes to ask if I'm at the right location. I followed the GPS here so honestly if it isn't the right location and my 2020 vision is failing me then YES, it's here. The manager reaches over him to hand me my cone and I'm just waiting for my food so I can leave this miserably long unhinged interaction. The lady hands me my food and I drive away without realizing she just skimmed me of my drink. As an ex fellow food service worker, I know that despite the circumstances and customer behaviors I'm PAID TO DO MY JOB. I was nothing short of respectful and patient with them only to be met with utter hostility by the lady. Now I'm home eating DRY nuggets because she forgot my sauce, goodnight Mcdonald's, I will be staying far away from here in the future. Fix your ordering system please corporate. read more

Ordered a large fries and they only filled it half full. Lazy people should replace them with Tesla Optimus 11:00pm 11/13 no salt on fries. useless read more

McDonald's - Burgers Near Me - San Jose, California

Mobile ordering was fast! They got everything in my order correct. The parking spaces are pretty small, and there are only 2 for mobile ordering. I've been to this location before and the drive thru was very slow. I'm glad to see an improvement in the speed of service. read more

McDonald's - Curbside pick up has 2 spots - Burgers Near Me - San Jose, California

Should give this a zero for ubereats. I order my food and it took so long that many delivery drivers went to this location and give me a different driver. My only guess is that one of the driver stole my order or something else otherwise these employees has to learn to take care of the order. Also, they should remake the order. read more

I was really unimpressed at this location for a couple reasons: - A lot of the staff members here were wearing their masks, but not the correct way. A lot of them were wearing it with their nose uncovered. - When I was here with my friend, we saw someone ordering food and waiting inside with his son; however, he was not wearing a mask despite signs all over - There was a long line in the drive-through that we thought it would be faster ordering inside, but it felt like it would take the same time - Ordering inside, it took someone about 15-20 minutes to realize that we were waiting to order even though I was standing in front of the cash register looking around to find someone to order Overall, I just don't think I would come back here again because of the amount of time it took to order my food and get my food. read more

McDonald's - No face mask but was allowed entry - Burgers Near Me - San Jose, California

So we ordered the McCrispy sandwich meal for my daughter through DoorDash last night. As my daughter was eating, she wondered why the sandwich was bitter. Look at the photos. The bun was burnt and the chicken was overcooked too! DoorDash gave us credits but hey, the store should know that they fucked up! We are avid McDonald's fans but this is so not acceptable. read more

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We get charged extra for large fries but when we receive them we might as well of gotten a medium and they're cold Just opened my "double quarter pounder" as well read more

McDonald's - A supposedly large fry - Burgers Near Me - San Jose, California

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I never leave reviews but this branch is absolutely the worst. From staff, managers, to getting our order right and whats up with machines always not working? This branch is just horrible. So horrible. read more

I ordered from DoorDash and inflation hit hard for the beef patty and it was extremely dry. read more

McDonald's - Inflation hitting hard and it was extremely dry - Burgers Near Me - San Jose, California

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Ordered in the drive thru. Staff was very friendly and the drive thru was very quick. Got home and found out the 6 piece nugget was missing but they did give me the bbq dipping sauce for them. Then started on my Big Mac that I added bacon to and low and behold no bacon that I paid for. Called the restaurant and got told that I couldn't get a refund for the missing items but I'm welcome to come back and get a free sandwich. They took down my name.. yea I won't be back.. i rarely go to McDonald's anyway and today I thought would have been a treat.. thanks for nothing. read more

Worse McDonald's to go to. Never get your order right. Don't recommend going here!!! Go get something else. Worse customers service read more

McDonald's - Only got one item out. - Burgers Near Me - San Jose, California

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"That's not my problem" That's literally the mantra of this McDonald's Want your order fixed "That's not my problem" Want to pick up an order that's supposed to be there ?! "That's not my problem" I didn't know you could even mess up a McDonald's but wow. Leave it to these guys to show you a thing or tw about legitimately not giving a single .... read more

I truly think the employees at this location are high. Pretty sure being a pot head is a requirement here. Service is surprisingly slow. Ordered two slushies and it took approximately 30 minutes of waiting in the restaurant. Flavors were wrong, but I at least got something. Didn't want to waste more time there. On another occasion I ordered happy meals for the family. We got the happy meal boxes. When we got home, they were filled with cookies. At least the drinks were correct. I have nothing against pot heads. I've worked with some very responsible pot heads. They leave their random tendencies outside of the work place. Just hire pot heads that care about the quality of their own work. read more

I went to this location with my family we got sick it was that triple double cheeseburger etc. ,? Ok after trying to warn the location about my food order !!! 2680 Story Road The manager & corporate office the management I finally reach n the phone was told a , voucher more food she ask for my name I spoke to her with sense of reasoning but this meal made me sick ,!, Huh I mean bathroom vomiting . And I have only gone there 4 times, ....... two many but every times it some goes wrong , There are good locations and some bad locations PERIOD But still no response, this is a poorly ran location ....................customer service is the worst........................ read more

Placed a mobile order, account debit, however since my mom was near the area I asked her to pick it up for me. they refused to give us the order even when my mom provided the mobile order number. My mom had to do the runaround and got a lady claiming to be a manger who was super rude! Refused to give me her name and talked in a very rude demeanor when I was on the phone with her. She also had the audacity to tell me to -cancel your order Im the manager and Im not giving you my name go ahead and call to complain. - This is beyond sicken to have someone like this working in a customer service field. I too work in a customer relationship job but Im baffled with such an attitude and demeanor. I understand its a fast food chain but The attitude is not acceptable. Having such a "manager" running the location, it makes sense of the endless bad reviews. read more

The service is going down, people are so mean. When I order a large French fries, it didn't come with the ketchup, I asked why? They said I had to ask for the ketchup by the time I placed the order??? What kind of service is that??? I can't believe it. They're losing their trust. For real read more

This used to be my regular Store. It was on my way so I stopped by. Tried to use the App to order in advance, use points & get deals. Site was down. At the order screen, I was able to use my code to get credit. I asked to use my points to get a free sandwich. Mgr got all bent out of shape saying you can only earn rewards. Ok, ok, got it. So I get to the window and ask about paying with my previous set up CC. The Mgr comes running up repeating "you can't use rewards only earn them" assuming that was my question. Then repeated herself in Spanish to make sure I got it. I was like I know - can I use my linked CC to pay? QR code didn't work, or that's what they told me. I just paid with another card. On top of that - fries were not fresh. Warm and a bit old tasting. Anyway, it was definitely not a pleasant experience and I will not return to that store anymore. On top of that - fries were not fresh. Warm and a bit old tasting. read more

The place is the worse , in 6 out of 10 orders you get less food then what you paid for , is never more food , always less ,they make mistakes only in their advantage, awful place ..... read more

Very bad customer service. The person taking orders through the drive through voice box was laughing with his colleague while taking my order. Additionally, they messed up my order while taking it. Really unprofessional and insensitive employees. Don't entertain and complain if they are being impolite or rude or making fun of you amongst themselves. Food was also terrible. Cannot say anything about ambiance since I took a take out order. read more

Long drive-through lines. Employees are disengaged and always seem frustrated. I know it's a busier McDonald's stop, but perhaps management should consider educating team members in how to display a bit more enthusiasm when taking orders. We are just hungry customers passing through and would like to be treated kindly. Also, not sure why it feels like a game of tug of war when asking for more ketchup or sauces. Keep your expectations low for this McDonald's location. read more

McDonald's - Snack. - Burgers Near Me - San Jose, California

Requested a quarter pounder w/o onions and it seemed to have extra onions. Fries were old and cold , no dipping sauces provided. All of these are forgivable, but the coffee grounds IN my sweet tea was irredeemable. As I was sipping, I thought I tasted coffee but It wasn't until I saw it with my own eyes (see picture). HOW DOES THIS HAPPEN? I'm allergic to coffee and I'm glad that I didn't drink more of it. read more

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