I came in the morning during busy breakfast hours and I ordered a Mc griddle accidentally got given a chicken Mc griddle I personally do not like this sandwich I did didn't realize till I got to my destination I kept the receipt and showed up again later at a less busier time and I was given a different sandwich. Overall every time I come here customer service is always fast and they're very kind! Resolved my matter very well! read more

All the time they make me wait more than 5 minutes for my lunch, why do I order and they tell me to move and wait. Never be ready. Very bad service. read more

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Twice now that this has happened. I'm making an online order through the app, first time they gave me the wrong sandwich and I didn't realize it till I got home. I was supposed to get a sausage and egg McMuffin, they gave me a Mc griddle. Fast forward to today, made an online order, hash, brown sausage and egg McMuffin and a drink, I'm pulling away halfway. I realized that they forgot to give me my hash brown. And there's an older Hispanic lady there who doesn't speak English 100% and she stares at you like you're an issue read more

Worst location in San Jose! Went in person once and my food was not anywhere near fresh. Ordered via door dash today and they always pick up from the capital location but today they picked up here and yet again, it was nasty! First off, we ordered 6pc nuggets and only got 4. No straw when requested and another 10pc nuggets order was nasty! You can tell it's been sitting. You can taste the difference. Fries were old too. Do not recommend this location unless it's fresh in front of you. read more

McDonald's - Burgers Near Me - San Jose, California

The worst customer service ever. I came in, ordered ranch, and they literally threw it at me. I also asked for ketchup, but they completely ignored me. The staff was extremely rude and disrespectful, and the atmosphere was terrible. I would never recommend this place. Never go there read more

The breakfast burrito that are $3 were no bigger than my hot sauce packet, I spent $16 on burrito meal and large Ice tea that was all Ice. Also attitude from the lady's in the morning, when I asked why so much ICE. It turn out I was right 3 sips and my drink was done. Also came back a few days later ordered a big Mac meal. The patty was so small you can barely see it in the bun. But in those picture advertised show a big juicy patty. read more

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**McDonald's** has always been a dependable go-to for us--especially this location. The play area used to make it an easy choice when the kids needed to burn off energy while we grabbed a quick bite. This time, it ended up being our super late lunch stop after plans changed (Costco food court was closed). With starving kids in tow, we just needed something quick and reliable--and McDonald's delivered. The food came out fast, the order was correct, and it did exactly what we needed it to do: feed everyone without the wait. It may not be fancy, but when you need something dependable and quick for hungry children, this spot still gets the job done. read more

Just finished going through the drive thru. Haven't had McDonald's breakfast in like 6 years and decided to grab some before my appointment. The lady who hands you the food right now at 9:40 am. Do better please. I asked her for some spread and she handed me something different because in Spanish is exactly what she gave me. And I said "oh sorry it's the one for pancakes " and it was at least in total 15 seconds before she rushes me and goes "here hurry I'm being timed" at that point it's more important you treat a customer in front of you rather than your "time score" just my opinion. Anyways won't be coming here again. read more

Terrible I went in the morning to place a simple order of a bacon egg and cheese McGriddle. Instead they decided to give me a stk egg and cheeses bagel with mushrooms and steak seasoning. If they were out of McGriddles why not just say that. read more

Quite possibly the WORST McDonald's I've ever been to. The staff is rude and not customer oriented. We were traveling through San Jose and there were two of us in our vehicle that are handicapped and we needed a restroom urgently. The third person in our party went to place an order while my daughter and I (both handicapped) went to the restroom. Upon arriving at the restroom we found it locked. The manager refused to open it even after I pleaded with the her that my daughter was having an emergency situation and is handicapped. She said, "The restroom closed an hour ago and we are not opening it up again." We kept pleading with her and she refused and finally turned her back on us and went into the back of the store. We had no choice but to leave. This McDonald's is NOT ADA COMPLIANT. read more

Ordered from app. Asked for ketchup, did not get ketchup. Why is it so hard to get ketchup. Mf's are making me rawdog plain fries in 2026 while the world is burning down smh read more

order 3 things through the app, no one else at the drive thru, and they still manage to take forever to bring my food, as well forgetting some ketchup, like u aren't busy but forget some simple request read more

Drove from Sacramento for my sons game and they are open but their fine in and bathrooms close at 4pm. Another father and daughter who also needed to use the bathroom while waiting for their food couldn't use it either. This is totally unacceptable. They shud just close their doors ! Wasn't gonna order any food from them and their manager wasn't gonna allow me at all even after I had explained to him that I just got in from Sacramento to attend my son's rugby game. FUCK THIS JOINT! read more

McDonald's - Burgers Near Me - San Jose, California

Today I came in and waited at the counter for 15 minutes for a pick up order (which was done already) but not a single employee asked me anything, while they were giving other customers their orders. Is there a reason why you would avoid a customer? read more

You charged me almost $7 with tips for this skimmed portion? The worst location ever with disgusting attitude from workers and nasty environment with junks of food and trash laying all over the floor. read more

McDonald's - Look at the portion, like wtf? - Burgers Near Me - San Jose, California

My hike on Coyote Creek trail was a bust and I saw the Golden Arches on the way back to the highway and decided to make a pit stop for a snack. Strawberry banana smoothie and nuggets came out to the curbside pickup with a smile. I assume there was a smile since it was behind a mask but the voice was friendly and courteous. read more

McDonald's - Burgers Near Me - San Jose, California

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Avoid! They might have lower prices than some others around the neighborhood, but they've came up short on 2 things! 1. They don't have everything. They don't offer large fries, at least today, so I couldn't use the $1 large fries mobile coupon! 2. Quality sucks. They didn't spindle salt on my fries! read more

I placed my order at the machine. Lady at the counter mean-mugged me when she saw I asked for honey and creamer on the side not inside my coffee because they never make it right. So I like to add it myself. Why not put read more

McDonald's - Homeless man sleeping inside the McDonald's at 1:00 pm. - Burgers Near Me - San Jose, California

I love their hash browns, but they seem to be getting smaller and smaller! I know this is a move restaurants make to cut costs, by reducing portions. But these have become pricey enough! And these are potatoes! They are not gold! read more

I came to this location to get bite and a drink ,one of the cashier girl didn't know what she was doing from the kiosk and waiting for 5 min I ask her again and I ask for the manger she said she can't be paying game I ask her that her dame worker doesn't know what she doing if she can help she said she was busy that she couldn't help me poor customer service she needs to get fired for being a manger so rude ,I wish I can give them a big O on the review I'm not coming back to this location ,people go to over location?. read more

The worst customer service. The employees here are rude. Although it was their fault giving my order to someone else. They made me feel like it was my fault and tried to blame me. DISGUSTING read more

Worse service always ask cars to move a head and the always get the order wrong. They have cast waiting for 10-15 minutes and never get order right Today I order 2 happy meals one with a hamburger no onion and one with chicken nuggets. Check the order o. The screen of the drive thru it was correct. Payed at the window and double check my receipt when I pulled to the next window they ask me to move forward I wait for about ten minutes until the got my food I was in a hurry so I did not check My order this time and the give me both of my meals with chicken nuggets. This place can never get an order right read more

Don't bother tryna going unless you're driving. Didn't let me in to order in store or inside even (I guess because of homeless) but I work next door doesn't make sense wasting gas but I rather use gas to get something better. read more

On west Capitol expressway location we were given wrong lunch. We had touched the food and drink. We told the woman on drive through. She said give it back and gave me the right order. I thought it was against health code to do that. Will not be going there anymore. A wonder why people get sick. read more

They literally always make u pull up and wait a ridiculous amount of time for your lunch. The drive thru isn't fast at all. This go-round it took 15 minutes from start to finish. Of course. Had to pull up so their numbers look good on paper when the district manager pulls the stats read more

I wish I could give this McDonald's location a a . So mad when I ran over to this location after I took my son to his Dr appt. I could not use the bathroom! Why? Because it was after 4 p.m. ! How nice that people don't urinate after 4p.m. Really sad huh? I'm boycotting McDonald's' read more

Every time missing items for drive through. Happy meal 6 pieces chicken in box only French fry no 6 pieces today and many other times too. read more

I hate to give one star, but: This franchise routinely screws up orders. Make sure you verify that you received everything correctly BEFORE you drive away from the second window. If they're busy and direct you to park, be prepared for a wait. It might be five minutes, it might be twenty minutes. They might forget you're there. (Most recent screwup: wrong sandwich, missing nuggets; I'm not even going to bother driving back for a refund and just going to issue a chargeback.) read more

6/30/20 Oh how the king of McDonald's has fallen. Previously I touted this here place to be The King. No Burger King, you ain't the king--this here's The King. ..........not no more though. We drive up to the order station on the right (there are 2 lanes)... "Hello?" ..."Hello?" .............."Anyone? We want to order"... NOPE. So then we drive through the drive thru without ordering, out around, then come back into line... this time the left lane... Gf: "Hello?" Body-less Voice: "Hi, can I take your order?" Gf: "Can I get a chicken sandwich?" Me: "And a Quarter Pounder with Cheese." Voice: "Okay, we are out of the crispy chicken sandwich." Gf: "Huh?" Voice: "We're out." Gf: "Chicken sandwiches?" Voice: "No the crispy chicken sandwich." Gf: "So, can I get a chicken sandwich?" Voice: "Which one?" Me: "As long as it's not grilled." Voice: "Huh?" Me: "Whatever man. Just get me a chicken sandwich that's not grilled." Voice: "Okay, is that a meal?" Me: "Yes, make one a meal." Voice: "There's a special right now, and you can get another chicken sandwich for $1. Do you want it?" Gf: "No." Voice: "Are you sure? Just $1." Gf: "No." Me: "We won't finish it, don't need it..." blah blah blah So then we drive up to the window and pay. Then wait for the next window, get there, then get our food. $7. Hmm, that's kinda cheap. Whatever, so we paid. Then we got the food... Me: "Hey, we ordered a quarter pounder with cheese. We didn't order the 2nd chicken sandwich." Cashier: "Okay wait over there [she points down the driveway to a space]." So then we drive and wait 10min. Then another lady comes, takes our bag of food, then charges us and we pay. 5min later they give us our food and we drive off. Then I notice they charged us for a quarter pounder but in the bag they gave us there was only one chicken sandwich. So we ended up paying for 2 sandwiches and only got one. I consider taking money but not in exchange for goods THEFT. So for stealing our money and also for pretty much the worst McDonald's experience of my entire life... 1/5 (I apologize to all those I steered wrong with my previous 5-star review. I am very sorry.) #fastfood #star #americanfastfood #star #sanjose read more

Worse McDonalds in California! Ladies who work there are rude and when they make a mistake on your order you have to wait 10-15 min for them to fix it just for them to still get it wrong! What makes it worse is, when I tell the woman who brought us our food we were missing a 20 piece we ordered she says "NO more chicken nuggets"! Me: "Then why did you charge me"? Lady: "Sorry, I get chicken nuggets, wait 10 min" Me: "I'm not waiting" I go inside, demand a refund for poor quality of food and customer service & wait for my refund! It took damn near 45 min to get 2 meals, 1 happy & 20 piece! SMH! DO NOT SUPPORT THIS BUSINESS - They're a JOKE! read more

Really?? You have one job! How hard is it to slap the fish right in the center of the bun?? read more

McDonald's - Burgers Near Me - San Jose, California

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Worse McDonald's I've ever been to. Unfortunately it is the one closest to home. Never get an order right and always make you wait in a parking spot for your food just to get their "speed" up. Seen this first hand. They compete with the neighboring Mcds and they want to be the fastest so they make you order and shove you aside to wait even if no one is behind you. Most slowest Mcd ever. No one else does this around unless you have a huge order. There is always homeless outside begging for $ so keep your windows up. I suggest driving to another Mcd you will thank me later. Good luck. read more

Complete disregard to food safety. Went to curbside pick up. One of the employee has been exchanging the trash bags in the various trash bins outside of the restaurant. I was parked at curbside pickup 2. I saw one of the employee from inside the restaurant was about to come out to give us the food. However, she popped the door opened and handed our food to the employee that was in front of the restaurant (still changing the trash bags from the trash cans) and had him bought our food to the car. Mind you that this employee was still in the process of emptying the trash can and obviousily has not wash his hands at all. How is this okay? Sept 4th, 5:30am read more

Not sure why doors are open if we cant dine in nor use the restroom after 4pm , sign on the door saying dine in till 7pm,

Quick and good. Which this McDonald's Is not. Far from it. Also if you want to customize your order, good luck because they're not capable of that either. Asked for a non sesame bun on my quarter pounder. What I got was just meat and cheese. No buns at all. read more

I ordered a large order on the McDonald's app and went to pick it up at the drive through. You'd think that they'd be fast because you preordered online and just pick up but I had to wait 15 minutes. I went back to work and realized they missed 8 items and got one item wrong! Not the best service. read more

Horrible customer service! They charged me for sauce and I had no problem paying, but the manager guy was very rude and wanted me to make a whole turn going in through the drive through again. I decided to leave and go to the McDonald's in the plant shopping center, huge difference! The workers there are super nice! read more

RUDE AF! ((ZERO STARS)) I placed a mobile pay order (not a newbie) but when I was on curbside 2, there was a pop-up message telling me to go see an employee- which I thought was odd, but whatever. Maybe it's a new thing for Covid-19, so I drove to the drive-thru and told the employee. He told me there is NO mobile pay. OBVIOUSLY, there is because I just confirmed my order. I showed them my phone and the order number. He asked me to pull over to the side and wait. I did but the sad part is I waited .....and waited some more ...and then comes the wrong order. WTF, really?! Of course, at this point, the guy that gave me my food ran back inside so I was furious. I yelled out, "Excuse me?! You gave me someone else's food!!" NONE of the workers turned their faces and there were 2 ladies that I can see clearly at the window who purposedly ignored me. Looked at me and looked away. Working at a food industry is not easy since it is so fast-paced but you are in the service industry. If you don't want to provide ANY service, please do us a favor and leave. Don't work there with an attitude because you are ruining it for everyone else. Long story short...next time I will take your picture and your name and report you. WATCH ME!! read more

Bad service. While my kids and I enjoy our meal not 2 minutes later. They close the dinning area and shut down the beverage station. We have to leave dinning area, and they refuse to refill the coke at the cashier counter. They only deserve zero star. Will never come back to this location. read more

Went to the drive-through to order the big breakfast which comes with pancakes, eggs biscuit, and hashbrowns. As I was driving, I checked my bag and saw there was no condiments and forks in the bag so I madly turned around and drove back in the store to ask for them. The lady inside that helped me automatically said "you need to ask for them when you're at the window." this got me more furious as she didn't even apologize .Since when do you have to ask for syrup, butter and forks for a pancake order? I told her they should automatically put these in the bag. After all what is a pancake without butter and syrup to a kid? They should ask customers what's needed or not and not the other way around. I don't usually come to this McDonald's and I don't normally have this kind of problem with ordering this. I've ordered this item thousands of times before . This is the only place I've experienced this problem .It's not a good thing. They need to train their employees correctly. Instead of me, avoiding to go inside the restaurant and spend less time I was forced to go inside and waste valued time. read more