Unlike other McDonalds I've been to, this one actually has well-trained staff that listen to your order. The drive-through person always gives you time to speak and repeats what you ordered. This McDonald's has rarely gotten an order wrong - unlike most others we've been to in Maine and New Hampshire. Great drive-through service and great counter service. The only downside is cleanliness leaves a little to be desired, and you have to deal with Sanford locals... read more

The doors are locked and the lobby is closed. you can only get food through the drive through and we have been sitting in our car for over a half an hour. read more

It took 15min at the food window because they keep getting the food wrong and the drinks and the manager what swearing

Walked in. Waited FOREVER for a #6 & #1 meal with no onions no pickles & a bottled water. Got home without the water & the #1 big Mac had ONLY ONIONS. This is the worst McDonald's in the area. They can NEVER get a whole order right. read more

AMAZING!!!! Service was great, actually mixed my McFlurry and def recommend going to this location.

Just read an article where McDonalds will be revamping their burger calling them "The best burgers ever" Here is an amazing idea. How about #1 actually having the food. Lost track of the times Ive shown up to find the items I want to order they have run out of. #2 how about getting adequate supervision and trainable staff. To many have teenagers with rotten attitudes running these places. At 18.00 bucks for two burgers and a fry the service needs to be stepped up dramatically. McDonald's just doesn't get it and the problem is everywhere. If anybody wants a 10.00 burger there are better places to go with much better service. Once again if I could give no stars I would. read more

First off, the person who served me was incredibly rude, on top of the fact that one burger was completely wrong, and the other had ketchup added to the mayo clearly on purpose, so please if anyone is thinking of going here don't. There is another McDonald's in town that is far better. Save yourself a ruined meal and go there instead. read more

Got a large sprite and fry, 4 cookies and a vanilla cone. Was missing one cookie. Food was good.

I love Jacob that works there, he's my little delicious twink, he makes my booty hole so McLovin good, I just want to slip a fry up his butt because I'm mclovin kn read more

I was at the store around 5 or 5 30PM on 8/27/2020. I was served by a woman wearing a dark blue uniform. I'm assuming a supervisor. She was very rude and did not look like she was very neat in appearance. I work in sales for 30+ years and have NEVER been spoken to with that level of uncaring/rudeness. When in Sanford it looks like Wendy's got a new customer. If I could give a lesser rating I would. read more

Clean, quaint Micky Ds in a gas station. Bathroom is in the minimart not the McDonalds. Small, clean, and usual McDs

We've never had a good experience at this McDonalds. Workers are crappy and don't even bother assembling the end product well. Order is always messed up or squished to heck read more

You get what you pay for... workers with attitude, it's wicked dirty a majority of the time, they can never seem to get an order right and God forbid when you bring something back the younger workers tend to roll their eyes and give a horrible attitude towards the customer. I stopped going. read more

High prices and bossy workers have made sure I'll never go back. The whole pull up so they keep their drive thru times down is a bunch of crap. I'll be glad when they're gone. Never again McDonald's fool me once shame on you, fool me twice shame on me. You all can kiss my a$$. read more

Went to the drive-thru with my family to get a fast dinner as it was late and we were too tired to cook. After spending 30 minutes waiting in the line we finally got to the speaker to order, had it not been bumper to bumper I would've left the line earlier. The lady came on fast enough and took our order which was a bit of food but nothing more then what was offered in the promotional bundles. After ordering we pulled forward to wait another 10 minutes before actually getting to the window only to be asked, "what was your order again?". At that point I should've just left but after waiting most of an hour in the drive-thru line I was committed. I reminded the girl who was dressed in the new relaxed Deadpool pajamas uniform, what our order was before waiting another good 4 minutes for the food to come out. After collecting the food I pulled aside as my wife looked over the meals. Not a single thing aside from an order of medium fries were ours. Most of the food looked like it was just randomly thrown in the bag, some with the wrapping not fully done. I walked into the restaurant bags and receipt in hand only to stand with a group of other customers waiting to be acknowledged as the manager or whoever was up front, continue to ignore everyone while taking what sounded like a personal call. While waiting I noticed that they were short staffed but also noticed that the kitchen was a filthy mess. Fries and grease all over the floor with napkins thrown on top plus drink spills and trash galore. When the manager finally did turn around I put the bags down in front of her on the counter and demanded a refund as nothing in the bags were correct. I told her that I understand them being short staffed but that's no excuse for not double checking one's work as it didn't just displace me and my family, but also the other family who's order I might have gotten/ was still waiting in that long line. She silently took my receipt and refunded me cash when I paid by card. That's fine in my book but the fact that she refunded me $30 and change for a tab of $22+ proved to me that no one is paying attention. She did softly apologize to which I replied thank you as I know I was being a bit of a Karen but I don't think anything I said or was upset about was out of line. I left $7+ richer and still with a hungry family in the car. We have just moved to town but needless to say that none of us will be returning to that location. read more

Oh my gosh! You guys have made me so happy. You are the ketchup to my burger. You guys are so good. If you never have had McDonalds then you live under a rock. I love your food. The chopped onions and ketchup on my burger. It makes me go crazy and stupid. I love your food. You would break my scale out of 10. read more

Do not go at night, the night shift is the worse group of workers I've ever seen and their attitudes match there food quality

the burgers were blue did you here about the italion chef that dies ............ he pasta way !!!!! read more

To begin... cash only? What is that now a days. Waiting in line for ten minutes to be told cash only. Go to the store. To an ATM. Back here just to have a girl add it up on her cell phone. Half an hour out of our night. Why not just go out to eat at that point. Worst customer service I've ever experienced. Why be open late night if you're only accepting cash and don't have he staff to handle it. read more

I have to be desperate to go to this McDonalds, like "heat out in the house and the kitchen is freezing" desperate. And almost every time I forget my last experience and give in, McDonalds screws up our drive thru order and reminds me why I truly hate this place. Their favorite screw up revolves around being completely unable to grasp the concept of a "plain hamburger, just meat and bread." Their current ratio of incorrect to correct on this is 3 out of 4 pickle, mustard, and ketchup applications. This is a big issue because my elderly mother has limited tastes and due to chewing issues can only eat McD's mushy hamburgers. My next favorite is getting (and paying for) hotcakes and sausage- with absolutely no sausage! Again, who does this affect? RIght-o, my mum. They also apparently love to completely bypass the french fry containers and just dump them directly into the bottom of the bag. I absolutely loathe this establishment and it has been consistently unable to deliver both special and normal orders with any degree of accuracy. If it were a test, it would be given a D-. If it were a perfume, it would smell like bug spray. I only wish I could rate it a "1" multiple times, my fury is so great. I live in the Springvale area and have been doing this dance of hatred with the Sanford McDonalds for over 10 years now, so it really is a "shame on me" situation for letting it continue. But please, save yourself! Do NOT become involved with this McDonalds. It will only bring ruin to your peace of mind and digestion! Horrible, horrible establishment!! Yuck! Phooey! Bleh! read more