How about hiring more staff and not burn the sandwich buns!. Way overpriced nowadays for fast food that takes half an hour in a drive thru! $30 for 2 meals is ridiculously overpriced for McDonalds and then the buns are burnt and they don't give ketchup when asked for it because they have you pull around to wait more. Not impressed with this location. Wont be returning, will spend my money in a sit down restaurant read more

McDonald's - Chicken sandwich with 2 sad pickles and a burnt bun to top it off. So dry, nothing like advertised in their marketing pics - Burgers Near Me - Silverdale, Washington

See all

WOW This really could have been better rats in the food??? who is making these WOW nice service but the IMAGES of the AI RAT are quite disturbing to say the least might wanna take that down MC donald But it good bububub im lovin it read more

Not much can be said about McDonald's food or ambiance since they're pretty consistent standards across most stores. This location shines because of their crew running the operation. One member that stood out to me in particular was the man at the cash register taking orders Tristan. The entire time he was attentive and extremely polite. He checked on everyone even while they were waiting for their orders. He answered all questions about order time with genuine compassion and made sure to get an answer from the kitchen without dismissing the concern from the customer. For me, he made me feel seen and appreciated as a customer which isn't standard for fast food establishments. Keep up the good work! read more

Worst customer service ever!!! Food was sloppy and cold!! Took forever to get our food!!

We don't go to McDonald's often, and when we do, I don't usually feel compelled to Yelp about the experience. However, this experience was good enough to warrant sharing. First, the staff were really professional and courteous. Also, the food was fresh and well prepared. Finally, everything we ordered (shamrock shake, Coke, chicken nuggets, apple pie) were delicious. Bravo to the team working this location on Sunday afternoon! read more

Got a couple of hashbowns and egg mcmuffins here. The hashbowns were grey inside there was so much foul oil. Was gross. People were very very friendly. I'm using napkins on my tongue the way you might on super greasy pizza to try and wipe the excess oil off. Pro-tip: the napkin is the flavor AND the fiber for your meal... read more

Originally our experience wasn't that great (disappointed child getting the wrong toy than was advertised) but the owners' customer service response went above and beyond and really impressed me. I'm happy to order from any McDonalds franchise with these owners, honestly because I know if there's any issues going forward it'll be honestly heard and responded to, and that rare quality should be rewarded, so bring on the nuggets! read more

McDonald's - Personal letter to previously disappointed child. Awesome customer service. - Burgers Near Me - Silverdale, Washington

Usually get it all right! They can be fast! My app wasn't working one time & they made up for that with a fresh large Fries when they really didn't have to! Only been to Drive-thru. Tucked away off street, it feels like to me. It's usually busy AF. read more

This is the most consistent McDonalds I've ever been to. Fries are always hot, crispy and perfect amount of salt. Most of the other fast food in Silverdale is not good. read more

Mac Daddy Donald's was top notch at this spot. The thing is everyone enjoys the heck out of micky D's. The difference between going to a McDonts and a McDo's are the fine folks that handle the McYumYums. This McDonald's is for sure a McDo's. Thanks to the guys and gals that worked on 9/6/23. I rolled through super late. Only 45 mins until closing. They were great. Made everything perfect. They should get raises ASAP. $3 to $4.50 an hour more. As well as a nice boost on paid time off by stacking an extra 2 hours a week into PTO. THIS MCDONALDS LOCATION. NEVER CHANGE. Thanks for the great foood. read more

The two stars are for their fries usually being pretty good. Chicken Tenders; by far the most expensive thing on the menu. I ordered a ten piece and other food, but for this review we will remained focused on the chicken tenders... I drove away with my bag of goodies, having only visited McDonald's because it was my brothers birthday request. About ten minutes into my drive at a red light I opened my box of tenders. To vent them, so they would remain crispy Only much to my dismay, in my box were? Fishsticks? I picked up this flabby, soggy reject of a dinosaur budget nugget. I was confused , tentatively I took a bite, surly there had been a mistake! But alas it was some crazy substance known in some countries to be Acceptable passing itself off as chicken in the form of a homemade precooked dollar store chicken tender. I was so confused I immediately called the Silverdale location to understand how I could have been given such a travesty? I asked for the manager on duty. I plead with him. I explained that some sort of hoodwinks had taken place, and I had mistakenly been given fishlike quality chicken nuggets that reminded me of a children's "kid cuisine" meal. At first he denied my claims. He swore nothing was amiss and that these were in fact the same tenders I had been ordering since they came back on the menu a 1-2 years ago. I said but what about the real unprocessed meat? Flaky crispy breading, the unmatched moist delicious snap of that first heavenly bite. He cut me off to offer me some sort of compensation on the phone. I declined, I was confused, i mean had I imagined the crispy tenders of my past? No!! Later when it was concluded that I didn't want free food, they in fact were given inferior chicken, and he would tell his wholesale person that they lack of quality and are not the advertised or described product. Shame on you Silverdale McDonalds SHAME!!i read more

McDonald's - What they advertise !!!!! This is. It what I was given!!!! - Burgers Near Me - Silverdale, Washington

See all

McDonald's who doesn't or should I say who hasn't eaten at McDonald's? I believe this McDonald's is the one on Kitsap way and their drive thru is open 24hrs. Theirs Free WiFi and they have a play area for the kiddies so they can play afterwards. The staff for the most part are all cheerful and always welcomes you with a smile. The menu is your All TimeFaves with a few New Specialty burgers that are for a limited time only. I always seem to order a Large Double Quarter Pounder Meal. It's not the McDonald's of old rather it's a overweight McDonald's who wants to live longer. And in order to do so must change and adapt, and is more health conscious and wants to eat healthier to live longer! I personally try not to eat here more then 1-2 times per month hard to do when your in a rush and need sustenance immediately! Overall McDonald's is still a Classic and for people of all ages! read more

McDonald's - Burgers Near Me - Silverdale, Washington

Delicious food, and clean building, but the employees are shouted out constantly by the female manager. Not all the time, but most times I visited I saw this happen. What a shame. Will not be giving this McDonald's anymore business. read more

I had a polite guy employee helped me there this morning. 10/25/2022 - he took my order and proceeded with to grab the food items. What was a shocking was the lack of professionalism of a manager who yelled at him saying he wasn't suppose to pick the food up, he was only suppose to take orders. For Pete's sake! He was just being helpful. Why Shame your employees. The guy who took the my order deserves 5 stars The manager or lead does not! read more

my concerns about the wrapping were addressed and it was not a hassle to have things fixed. Thank you for being a responsible owner!

I unexpectedly ended up taking someone close to me to the ER at the nearby hospital. When I found out we would be there all night I stepped out to get something to eat around 10 pm. I asked the guys working the drive through if they had any hot coffee and they said they'd brew some fresh for me but it would be 5 minutes and they would bring it out to my car. 5 minutes later there's the nice man with a big old steaming cup of coffee and it's the best thing about this night so five stars. read more

I'm not sure why I return to this particular McDonald's other than it is convenient. This week, my trip there I experienced a first.... after waiting quite a while in the drive-thru lane, I finally reach the order screen. I'm asked what I would like to order and right in the middle of my order, while speaking, I realize after the fact, I had been cut off and just left hanging while the employee apparently took the other drive-thru order. Of course, at the time, I did not realize I had been cut off and continued to order and ask a question. "Hello? Hello?" She returns to me and makes me repeat everything again. No apology, zero customer service, which is per the usual here. This is an establishment that also has very little diversity among the employees. I wonder why that is the case? read more

McDonald's usually has okay service, but the silverdale one is great. They have started to incorporate table service & brings the food to you (an interesting, but fancy touch). A worker named Brittany served our food to our table was really kind and greeted us with a smile, she made sure we got everything we needed! The best McDonald's experience yet !! read more

So I forgot to take a picture of how awful my meal was, customer service was wonderful but the order was all wrong. We ordered the Hawks pack, which consisted of 2 Big Mac's or 2 Quarter Pounders, 3 mozzarella sticks, 2 medium fries, and 20 nuggets. Then separately we ordered a Big Mac meal with extra sauce. We ordered Quarter Plunders as the meals, but we got 1 quarter pounded and 2 big Macs, fries we're cold, no sauce, and 2 sticks. Glad I was eating salads today, like most people my family decided to eat what was available and not call or complain about the order mess up. If we ever visit her again, bags will be checked before driving off, which we should have done in this case. read more

Coming from someone who worked in a McDonald's for 2 years... Every time I get sweet tea from this place, I get it half cut (half sweet, half unsweet) and I get sick EVERY. TIME. This place is poorly run, the crew members are always messing around and food orders take awhile. The managers don't seem to ever care either. This place needs new managers who actually know how to run the floor. I know McDonald's shouldn't be considered a 5 star restaurant anyways, but I still shouldn't be getting sick from Tea. If you're looking for something quick to eat, I suggest going somewhere else. read more

Don't know why they only have 2 stars. Sure they may be a little hectic during the meal rushes, but I think they do a pretty good job at getting my order correct and to me in a timely manner. Great convenient stop for me when I don' t have the time to make my own breakfast at home. read more

McDonald's - Play area - Burgers Near Me - Silverdale, Washington

At this McDonald's the workers seemed rushed, frantic, and slightly annoyed. They have me the wrong order And over charged me. I think the workers are young and they must be overwhelmed. The food was extremely hot but stale! What gives? I definitely will not go back to this store. There is a better mcdon in Poulsbo! :) read more

I went through McDonalds today and noticed that the Orange High C lava burst drink is back. I was really excited to get it since it was always my favorite drink. When I tasted it I was very disappointed. It was so much sweeter and did not taste anything like the old drink did. Bummer! read more

I don't come to this McDonald's that often but every time I come here for breakfast I get the breakfast burritos. I've been to probably hundreds of McDonald's in my life and no joke. The breakfast burritos are half the size of any other McDonald's breakfast burritos I've ever gotten at any McDonalds. I don't know if the franchise owner is just that cheap. read more

Only McDonalds I will go to! My brother works here and tells me about the cleanliness of this place!

Completely wrong order. So, that sucked. Didn't know until I was home about to eat and felt as if it would have been silly to drive back to swap meals. It was a little aggravating. read more

Completely messed up my order. Even the the receipt has all the correct things that i ordered on it. Great job...... not!!!!

I recently went into this McDonald's after there remodel and the staff was amazing. There play area for kids was very clean. Will definitely be going back. read more

I work just a little ways away and I've never had a problem here. If you say the food sucks, well, it's a mcdonalds. What do you expect. The food has always been just fine for me, hot and good, and that's saying something considering I always get it to go and wait to eat it until I walk home. Inside, the staff seems like they have fun. My food has never taken a long time to come out, and I use a lot of coupons there and if one doesn't work, they're always kind enough to promo my food. Also, my food has never come out poorly made. It doesn't look exactly like every mcdonalds advertisement, but they never do. I'm just glad it wasn't slapped together like most fast food places do. Also, I don't believe the thing about the hairnet in the soda. The fountains are self serve and there's such a limited amount of time between when they pour the drink and when it gets to the customer in the drive thru than it just seems unlikely that someone wouldn't have noticed sooner. read more

It feels weird writing a review for McDonald's; but I just recurved the fastest service I've ever experience at any fast food establishment. Courteous, as well. read more

Very disappointed in this McDonald's, firstly they don't serve sausage McGriddles as apart of their all day breakfast menu when other McDonald's do. Secondly, I asked for ranch, and ketchup and didn't receive any. Very disappointed, and wish they would do a better job, this isn't the first time they've messed up orders. read more

THE BEST MCDONALDS IN THE STATE! Smiles,customer service,eye contact,speedy drive through,great mgt. 99% awesome customer service in 8+ years of going here. Only issue in 10 years was didn't receive straws, but really 1 issue out of 100 plus visits is nothing. GREAT JOB GUYS! read more

I've been going to this McDonalds since I was a baby, don't remember it then haha but I love the staff that works here. I work directly behind them at Verizon and go there for lunch sometimes and Grace is always so helpful. If I have to wait longer, she offers me a free drink. If something was messed up on an order, they'll offer me a free Softserve. Very quick and helpful. The manager is awesome too. read more

Slightly below average McDonalds experience. Slightly below average everything. Once I saw a manager counting every single ketchup packet by hand in the lobby. It seemed a bit unsanitary. And twice (not joking) I saw the men's bathroom overflow into the lobby with fecal water. I am shocked they didn't close down temporarily those two times. 90% (also not joking) of the employees are Filipino where as less than 15% of Silverdale is Filipino. Definitely managerial favoritism going on there with hiring. And it's not work-field/race related either. Look at BK or Wendy's. read more

Great service, super efficient, quick, good play place for toddlers and kids, clean for a Mcdonalds/fast food chain. Come here regularly with no problems. read more

Bad. Cheap. Charges for all extras. Employees were nice. Franchise is bad. Will not come again.

Food is always fresh and they have decent customer service. I would go back.

for years I've always asked for mac sauce at the 2nd window. why? because each and every time I ask for it at the speaker box they give me the wrong sauce. most recently multiple times they've scolded me at the 2nd window for not asking for it at the speaker box. if you work hard for your money like I do I suggest you bring your money to a business that deserves it, because this place does not. read more

Very poorly run store, owner and manager train employees very bad. Bathrooms are are always dirty. Pass this store up and go to a better run store. read more

Stop at this store every single day and most likely pay their rent. Have a serious question. Why do they always have their most idiotic employees working at the cashier? Since I order the same thing every single day, I still have to explain my order every single time. This store is mainly Asian workers and most of them don't even understand English. Those are the workers they put at the cashier. Please explain this to me? Also, a while back, I filed a complaint on their awful buttermilk chicken sandwich and was promised coupons and a letter of apology and never got it (which is the ONE time I order something different). Since I'm visiting the dentist to prove my tooth was damaged from the chicken sandwich, it may be time to earn my money back after years of supporting this store. If they can't keep their promises nor train their employees correctly, it's no wonder I see less and less customers at this store. Unfortunately, due to my addiction of ordering the same menu item daily, I'm hooked. When I see their idiots working the cashier, it's my motivator to take the time to drive to Poulsbo or Bremerton. At those stores, I never have problems ordering. Why is it that I live in the city with the worst employees in that store? read more